Interact with clients, partners, and software developers to provide advice and assistance and achieve customer satisfaction. Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep accurate records of customer interactions by documenting them. Qualifications Needed: Any Degree with Computer Knowledge. Core Knowledge on Sql Server & Visual Studio 2022 is an added advantage. Ability to work at client locations is an added advantage. Immediate Joiners are Preferred. Good Communication skills is an added advantage. Other Details: for any queries in regard to this job posting WhatsApp on 94929 70771 or email to email@onesoft.co Interview will be held telephonic. Freshers can also apply.
We are hiring Customer Support Associates (Voice Process) for our Hyderabad location. This is a non-sales role in the BPO/ITES industry, primarily handling inbound calls (internal) and providing the L1 support on our Web/Mobile Applications. If you are customer-focused, fluent in Hindhi and a regional language, and passionate about providing excellent service, wed love to meet you! Key Responsibilities: Handle inbound voice process queries from customers Provide support on using the application Maintain high levels of customer satisfaction and service quality Follow standard operating procedures, call etiquettes, and company policies Work closely with team members to ensure smooth day-to-day operations Required Skills: Good communication skills in Hindhi / Telugu and any other regional language Good computer knowledge Customer service orientation Freshers and experienced candidates (02 years) can apply Job Location: Hyderabad (Begumpet) Warangal (Hanamkonda) Shift & Work Details: 8 hours per day (including 30 Min Lunch break) 6 days working, weekly off For any queries in related to this job posting please whatsApp on 9492970771