3623 Product Support Jobs - Page 31

Manage and resolve complex technical issues related to Moodle LMS , including configurations, integrations (Zoom, SSO), migrations, and version upgrades. Handle escalated issues from Level 1 & Level 2 teams, ensuring timely resolution under defined SLAs. Perform data migration activities: analysis, transformation, import, validation, and post-migration support. Collaborate with Business Analysts, Developers, System Admins, and Project Leads for issue resolution and process improvements. Conduct root cause analysis , troubleshoot recurring issues, and coordinate with the development team for fixes or patches. Support system performance optimization , updates, and configurations on complex set...

Directs all activities and staff for technical field service programs for product installation, trouble-shooting, maintenance, repair, and customization. Responsibilities Lead a team of 10 Condition Monitoring Analysts supporting condition monitoring activities for Electric Power prime and standby generators Drive accountability through the team on execution of targeted goals including CM PSE Closed $ Won, CM PSE Participation, CM PSE Yield Rate. Partner with internal Caterpillar stakeholders and CM vested dealer stakeholders to achieve key business objectives for EP customers while communicating value of CM services Management of EP CM asset registrations within Foresight tool Partnering wi...

Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects. Duties & Responsibilities: Investigate the issue and Provide Resolution (where is the issue device / connectivity / platform / application layer) Application & Platform Performance Monitoring Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools Recreate and verify complex performance and environmental issues with full access to the production environment To identify, troubleshoot and solve incident...

The Application Support Engineer is a key member of Cvents Technology team The responsibilities of this position includes proving Technical Product support, troubleshooting issues, and product knowledge to Cvent s Client Services team to serve our Customers This role involves debugging software issues and coordinating with multiple teams on issue resolution and documentation Additionally, troubleshoot issues in backend systems for our internal and external software offerings as we'll as assist in resolving performance issues This person excels at organization, multitasking, problem solving, and ensures that our product offerings are user-friendly and bug-free A strong knowledge of database m...

Serve as a process expert supporting for cross-functional consulting and the implementation of standardized Controlling (CO) processes across applications. Support the transition from the global SAP ECC system to the new S/4HANA landscape. Define and design end-to-end processes and solutions based on business requirements, and document their implementation accordingly. Provide operational support and lead training initiatives for key users across international locations. Operate effectively within an international project environment, contribute significantly to major IT initiatives (eg, S/4HANA), and deliver professional support to internal stakeholders. Maintain regular collaboration with ...

Serve as a process expert supporting for cross-functional consulting and the implementation of standardized Finance (FI) processes across applications. Support the transition from the global SAP ECC system to the new S/4HANA landscape. Define and design end-to-end processes and solutions based on business requirements, and document their implementation accordingly. Provide operational support and lead training initiatives for key users across international locations. Operate effectively within an international project environment, contribute significantly to major IT initiatives (eg, S/4HANA), and deliver professional support to internal stakeholders. Maintain regular collaboration with adja...

Responsible for field activities eg installation, integration, system operation, ATP To maintain Service Level Agreement during AMC Field trials and demonstrations On-Site work, travel within & outside India Involvement & ownership of technical aspects Team member of Engineering, Project Management & Field Support Good experience in handling technical topics, timebound activities, independently & with team Ability to work with diverse teams, engage and build strong relationships with all stakeholders Our colleagues provide insider information about: Daily adventures and challenges The technologies behind the innovative projects and solutions Your qualifications bachelors degree in Electronic...

Responsible for field activities eg installation, integration, systemoperation, ATP Support during warranty & AMC Field trials Team member of Engineering, Project Management & Services Involvement in technical matters & field activities Open to travel within & outside India Our colleagues provide insider information about: Daily adventures and challenges Our passionate team The technologies behind the innovative projects and solutions Your qualifications bachelors degree in Electronics & Communications with strong academic background 2025 batch pass out will be preferred Sound understanding of fundamentals of Radio Wave Propagation Understanding of signal intelligence domain Exposure to ESM ...

About AlphaSense: The world s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary prod...

About AlphaSense: The world s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary prod...

Perform costed BOM analysis, understand product cost structure, analyze cost trends, identify high-cost drivers, and suggest cost-saving opportunities. Monitor and track the actual costs of products during production, compare them to target costs or estimations, and report any discrepancies. Conduct product cost comparison among different manufacturing plants, identify and address differences. Collaborate with regional and global procurement teams to evaluate alternate suppliers for material cost reduction. Support cost estimations of new products per alternative designs, materials, or manufacturing processes. Assist the Cost Manager in maintaining a database of cost reduction ideas, trackin...

Responsibility of Product Support Engineer: Post completion of closing order and sales installation from Marketing team. Product Support Engineer should take it further for product training both on-call and onsite, also need to support clients in case if any issue/doubt occured while using the application. Resolve technical issues: Product support engineers should try to identify any technical issues clients may face while using our billing software. Provide ongoing support: Product support engineers work to maintain a smooth workflow with a clients software. This can include informing a client of the proper use of said software. Install upgrades: Product support engineers help clients impro...

This dynamic and challenging role involves the leadership of one of our Customer Support Teams. As a Support Team Leader, you will be responsible for your team providing excellent product support to our customers. What You Will Do Leading a team of skilled support consultants to deliver excellent customer service Identifying key trends and potential anomalies to improve performance An escalation point for clients and stakeholders Regularly reviewing team performance to ensure adherence to SLAs Managing the day-to-day running of the service desk Reporting data to the Support Team Manager on a weekly basi What You Will Have Experience with handling complaints and communicating with challenging...

Goals and Objectives: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily: Provide Aftermarket support to channel partners, distributors and end customers. Select replacement equipment/Spare-parts to meet customer needs and provide pricing. Provide field support offering for commissioning and troubleshooting on complex / critical applications. Generates customer proposals utilizing standard tools, seeks and gains appropriate approval levels Administers and reviews submittal documents / Service documents that have been prepared for customers and/or tenders Collaborate with other technical and engineering groups, Field service teams and Pro...

support team responsible for providing technical assistance to zeta clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization. Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementatio...

As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Work effectively in a mixed environment, using best practices and business knowledge to improve products or services. Apply in-depth business knowledge of IP product services to understand ...

Role Overview: As a member of the Support team at Rippling, you will play a crucial role in helping customers maximize the potential of the Rippling platform. Your focus will be on assisting customers in overcoming challenges and contributing to discussions on product improvements. The Support Organization at Rippling is structured into specialized teams such as HR, IT, and Finance, each dedicated to providing exceptional support to customers. Key Responsibilities: - Become a subject matter expert on Rippling's product by engaging in direct customer support and collaborating with product/engineering teams - Lead a team of developer support specialists, guiding them in providing effective pro...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is crucial in providing effective technical support to the process and resolving client issues in a timely manner to meet process SLAs. Your responsibilities include managing transactions, fielding help requests, documenting user information, updating availability, tracking queries, resolving client issues, accessing internal knowledge bases, and maintaining self-help documents for customers. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent e...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Additionally, you will update your availability in the RAVE system, record, track, and document all queries received, and follow standard processes and procedures to resolve all client queries. Key Responsibilities: - Support the process by managing tra...

About Us Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of a communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s...

Picture Yourself at Pega: The Principal Engineer, Technical Support is a key technical role within Global Client Support (GCS). You would be the first point of contact for customers to address technical issues, escalation and solve complex problems. You will be responsible for managing high-severity incidents, performing root cause analysis, and ensuring platform stability across global client environments. You will work closely with engineering, cloud operations, and client success teams to resolve complex technical issues and proactively prevent recurrence. This position develops customer satisfaction and loyalty by providing superior support services for our global client base. What You'l...

What You'll Do at Pega: Perform direct client support via telephone, email, and electronic mechanisms. Respond promptly to client and engineering inquiries to handle and resolve client issues. Work on critical issues and severity 1 situations. Understand product functionality and use to drive client-based solutions. Take ownership of technical issues that require collaboration with Engineering. Record, track, and document support cases using Pega Support. Analyze log and core files to spot common trends and underlying problems. Adhere to GCS case management practices, including meeting defined SLAs. Demonstrate a high level of empathy for client concerns and commitments to timelines. Efficie...

Job Description We re currently looking for: Technical Customer Support Representative (Tier 1) Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral s customers. Troubleshoot and repair RingCentral s solutions. Understand network architecture required to support RingCentral s VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions phone, chat, screen sharing email. Handle and resolve customer inquiries, ...

Key Responsibilities: Act as the primary point of contact for Kinaxis Maestro support for the customer. Monitor and maintain the health of the Kinaxis Maestro platform, ensuring optimal performance and uptime. Support day-to-day operations including incident management, user issue resolution, and service requests. Perform data integrity checks, model validation, and integration monitoring. Conduct root cause analysis and implement permanent solutions for recurring issues. Manage and implement configuration changes and minor enhancements as per business needs. Coordinate with Kinaxis Product Support or internal teams for escalation of complex issues. Provide end-user support and deliver train...

Our consultants play a important role in delivering professional services to our users by leveraging their expertise. They are responsible for analyzing users business and technical requirements and developing solutions that meet those needs. Your technical proficiency will provide insights into client-to-business interactions and help improve user experience through product support. Successful candidates will demonstrate strong analytical skills, an aptitude for learning and using new software, and the ability to communicate clearly and effectively. The ideal services colleague will engage with our users, maximize value, and create strategies to drive product adoption and growth. Our servic...