Intern, App Support

Cvent

1 - 3 years

0 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

hospitality backend application support manager quality assurance xml html customer service troubleshooting product support sql

Work Mode

Work from Office

Job Type

Internship

Job Description

The Application Support Engineer is a key member of Cvents Technology team
The responsibilities of this position includes proving Technical Product support, troubleshooting issues, and product knowledge to Cvent s Client Services team to serve our Customers
This role involves debugging software issues and coordinating with multiple teams on issue resolution and documentation
Additionally, troubleshoot issues in backend systems for our internal and external software offerings as we'll as assist in resolving
performance issues
This person excels at organization, multitasking, problem solving, and ensures that our product offerings are user-friendly and bug-free
A strong knowledge of database management systems, web technologies, software development lifecycle, and solid communication skills are essential

In This Role, You Will:

The Application Support Engineer is a key member of Cvents Technology team
The responsibilities of this position includes proving Technical Product support, troubleshooting issues, and product knowledge to Cvent s Client Services team to serve our Customers
This role involves debugging software issues and coordinating with multiple teams on issue resolution and documentation
Additionally, troubleshoot issues in backend systems for our internal and external software offerings as we'll as assist in resolving
performance issues
This person excels at organization, multitasking, problem solving, and ensures that our product offerings are user-friendly and bug-free
A strong knowledge of database management systems, web technologies, software development lifecycle, and solid communication skills are essential

What You will be doing:

Provide top-tier technical software support for Cvent s product offerings to our customer service team and clients.
Assist operations, development and quality assurance teams with debugging software issues
Find, analyze, troubleshoot and resolve client issues in frontend and backend systems
Monitor, document and report system and performance issues
Facilitate communication between technology teams and other departments on issue status and resolution
Supply in-depth technical and business product knowledge to multiple teams.

What You Will Need for this Position:

B.E., B. Tech graduates in CS/IT.
Excellent problem solving and analytical skills
Solid understanding of relational databases and the Software Development Life Cycle
Experience working with API s, SQL, HTML, XML, C, ASP.NET, JavaScript and similar technologies
Outstanding oral and written communication skills
Ability to convey technical information to a general audience
Aptitude for learning new technologies, learning new skill and processes quickly.
Excellent team work and collaboration

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