JOB OVERVIEW: We are seeking an accomplished Content Writer with a passion for crafting compelling and engaging content across various formats. In this role, you will be responsible for creating blogs, case studies, social media posts, website content, and email campaigns that resonate with our target audience and reflect our brand's voice. Youll leverage industry insights to establish us as thought leaders and develop content that drives customer engagement and conversions. Key Responsibilities: Develop a variety of marketing collateral, including brochures, presentations, case studies, blog posts, video scripts, and web content to support product positioning and campaigns. Create engaging and interactive product emails for the Booking Engine product to encourage users to take action, such as completing a booking or exploring new features. Ensure consistency and branding by maintaining a uniform voice and tone across all communication channels, aligning with MapleLMSs brand identity. Translate complex product features into compelling narratives that enhance user experience and create emotional connections through storytelling. Write technical blogs with in-depth insights into product features and industry trends. Collaborate with designers to ensure written content is accompanied by on-brand visuals. Develop and implement content strategies to maximize engagement and achieve business goals. REQUIREMENTS: A minimum of 3 years of experience in versatile content writing. Proven content expertise in product-based writing, particularly in the tech industry. Exceptional writing and editing skills with a strong grasp of grammar. Experience in crafting compelling social media content for businesses. Strong organizational skills with the ability to handle multiple projects simultaneously. Proven ability to meet regular deadlines without compromising quality. QUALIFICATIONS: B. Tech or equivalent degree.
JOB OVERVIEW: We are seeking an accomplished Content Writer with a passion for crafting compelling and engaging content across various formats. In this role, you will be responsible for creating blogs, case studies, social media posts, website content, and email campaigns that resonate with our target audience and reflect our brand's voice. Youll leverage industry insights to establish us as thought leaders and develop content that drives customer engagement and conversions. Key Responsibilities: Develop a variety of marketing collateral, including brochures, presentations, case studies, blog posts, video scripts, and web content to support product positioning and campaigns. Create engaging and interactive product emails for the Booking Engine product to encourage users to take action, such as completing a booking or exploring new features. Ensure consistency and branding by maintaining a uniform voice and tone across all communication channels, aligning with MapleLMS’s brand identity. Translate complex product features into compelling narratives that enhance user experience and create emotional connections through storytelling. Write technical blogs with in-depth insights into product features and industry trends. Collaborate with designers to ensure written content is accompanied by on-brand visuals. Develop and implement content strategies to maximize engagement and achieve business goals. REQUIREMENTS: A minimum of 3 years of experience in versatile content writing. Proven content expertise in product-based writing, particularly in the tech industry. Exceptional writing and editing skills with a strong grasp of grammar. Experience in crafting compelling social media content for businesses. Strong organizational skills with the ability to handle multiple projects simultaneously. Proven ability to meet regular deadlines without compromising quality. QUALIFICATIONS: B. Tech or equivalent degree.
[{"Salary":null , "Remote_Job":false , "Posting_Title":"Senior Salesforce Developer" , "Is_Locked":false , "City":"Noida" , "Industry":"IT Services","Job_Description":" Job Summary The Senior Salesforce Developer will lead the design and development of customized solutions within the Salesforce platform, ensuring high performance and responsiveness to requests. Key Responsibilities: Design and develop customized solutions within Salesforce using Apex, Visualforce, Lightning Components, and Flows Lead technical architecture and development best practices Integrate Salesforce with third-party systems using APIs and middleware tools Manage the release process and code deployments Conduct unit testing and support user acceptance testing.
[{"Salary":null , "Remote_Job":false , "Posting_Title":"Sr. Salesforce Developer" , "Is_Locked":false , "City":"Noida" , "Industry":"IT Services","Job_Description":" HyTechPro is looking for a highly skilled and experienced Senior Salesforce Developer to join our dynamic team. The ideal candidate will have a strong background in Salesforce platform development, a deep understanding of Salesforce best practices, and a passion for delivering innovative solutions. Candidate will be responsible for designing, developing, and maintaining Salesforce applications, integrations, and customizations to meet business requirements. Key Responsibilities: Design, develop, and maintain custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWCs), and other Salesforce technologies. Proficient in HTML, CSS, and JavaScript. Customize Salesforce objects, fields, workflows, validation rules, and approval processes to meet business needs. Implement Salesforce solutions that adhere to best practices and coding standards. Develop integrations between Salesforce and external systems using APIs (REST/SOAP) and middleware platforms. Excellent skill on Salesforce application debugging and error log management. Monitor and troubleshoot production issues, ensuring high system availability and performance. Optimize existing Salesforce solutions for performance, usability, and scalability. Keep up with Salesforce updates and new features to recommend system improvements. Ensure data integrity, security, and synchronization across integrated systems. Perform data migration and cleansing tasks using tools like Data Loader, MuleSoft, or similar tools. Requirements 4+years of experience in developing custom Salesforce applications using Apex, Visualforce, and Lightning Web Components (LWCs). Proficiency in Apex, Visualforce and Lightning Web Components. Strong knowledge of HTML, CSS, and JavaScript. Experience with Flow, Process Builder, and complex workflow rules. Experience with Salesforce Communities/Experience Cloud, Service Cloud, Marketing Cloud, or Salesforce custom product development. Strong verbal and written communication skills to collaborate effectively with international clients. Team player with strong analytical and functional knowledge of the Salesforce ecosystem. Proficient in writing and executing Test Classes. Experience in successful deployments. ","Work_Experience":"4-5 years","Job_Type":"Full time","Job_Opening_Name":"Sr.
JOB OVERVIEW: The Customer Success Manager will be responsible for building strong relationships with our customers, ensuring their satisfaction, and helping them achieve their desired outcomes with our products or services. This role requires a deep understanding of our customer's needs and a commitment to delivering exceptional customer service. CSM's main goal will be to renew customer contracts and monitor invoices/payments. RESPONSIBILITIES: Issue Resolution and Support: Address customer inquiries and issues promptly and effectively. Work closely with the support team to ensure timely issue resolution. Document and track customer issues and resolutions. Customer Feedback and Advocacy: Gather and analyze customer feedback to identify areas for improvement. Encourage satisfied customers to become advocates and provide testimonials and referrals. Reporting and Data Analysis: Maintain accurate customer records and account information. Use data and analytics to assess customer health and product usage. Prepare and deliver regular reports on customer engagement and satisfaction. Customer Success Planning: Develop and implement customer success plans for key accounts. Set clear goals and objectives for customer success, and regularly assess progress. Customer Testimonials Collect customer testimonials Product updates Conduct webinars/meetings to update them about product updates and collect feedback for new features Customer Training Conduct customer training related to the product Coordination with Team Coordinate with the product development team and support team to monitor customer request status REQUIREMENTS: Proven experience in a Customer Success role or similar customer-facing role. Strong communication and interpersonal skills. Excellent problem-solving and analytical abilities. Understanding of the industry and market trends. Ability to work collaboratively with cross-functional teams, including sales, support, and product development. Experience within US or UK market. IT product experience (SaaS based). QUALIFICATIONS: Bachelor's degree in a related field (IT, Business, or similar).
Technical Content Writer We are seeking a detail-oriented and creative Technical Content Writer to join our team. The ideal candidate will be responsible for developing high-quality, engaging, and informative content for Product guides, Product brochures, Product catalogues, and Product help documents. You will work closely with the product and customer service team to ensure product guide usage. Key Responsibilities: Create compelling and technically accurate content for Product including user guides, how to videos, brochure, website content. Translate complex technical information into clear, concise, and reader-friendly content. Collaborate with product managers, engineers, and marketing teams to gather necessary inputs. Ensure consistency in tone, voice, style, and terminology across all deliverables. Edit and proofread content to maintain high quality and error-free documentation. Work on updates and revisions of existing content as per product updates and feedback. Maintain brand consistency and adherence to style guidelines in all written materials. Assist with other content needs such as website copy, case studies, email campaigns, and presentations when required. Required Skills & Qualifications: Bachelors degree in English, Journalism, Communications, or related field. Proven experience (2-5 years) in technical or marketing content writing, preferably in IT or product-based companies. Excellent written and verbal communication skills. Strong understanding of technology, software products, and the ability to write for both technical and non-technical audiences. Proficiency in MS Office, Google Docs, and familiarity with tools like Adobe InDesign, Canva, or other design software is a plus. Ability to manage multiple projects and meet tight deadlines. Attention to detail and a creative mindset.
Serve as a trusted advisor to client stakeholders, offering strategic and tactical Salesforce guidance. Lead discovery sessions, gather requirements, and propose Salesforce-based solutions aligned with business goals. Drive roadmap planning, business process optimization, automation, and cross-functional collaboration. Translate business needs into clear, actionable technical requirements. Provide post-implementation support and ongoing improvements as needed.
Job Summary: We are seeking freshers with strong communication and presentation skills to join our Pre Sales team at Melimu Edutech Pvt. Ltd. In this role, you will support the sales cycle by preparing proposals, presentations, and product demonstrations while ensuring that customer needs are clearly understood and addressed. This role offers excellent opportunities to learn solution selling and client engagement. Key Responsibilities: • Assist in preparing proposals, presentations, and responses to client requirements. • Support the team in product demonstrations and solution presentations. • Work with sales and product teams to align client requirements. • Help in lead qualification and initial client interaction. • Conduct basic research on industry trends and competitors. • Maintain accurate documentation and update CRM with leads/opportunities. Desired Skills & Qualifications: • Bachelors degree in Business, Marketing, Technology, or a related field. • Excellent communication skills (oral and written). • Strong presentation and interpersonal skills. • Ability to learn technical concepts quickly and explain them clearly. • Good organizational skills and attention to detail. • Proficiency in MS Office (especially PowerPoint & Excel).
Looking for a detail-oriented Billing & Collections Specialist to handle invoicing, payment tracking, collections, and customer billing queries. The role requires accuracy, strong follow-ups, and collaboration with internal teams to ensure smooth financial operations. Key Responsibilities Own and manage the end-to-end invoicing and payments process. Proactively track pending invoices and follow up to ensure timely collections. Send accurate and timely payment reminders for outstanding invoices. Maintain clear and organized records of invoices, receipts, and payment statuses. Collaborate with internal teams (Finance, Sales, Customer Success, etc.) to resolve billing discrepancies and ensure smooth processing. Generate and share regular reports on billing status, collections, and outstanding accounts with management. Ensure compliance with internal financial policies and external audit requirements. Maintain high accuracy and attention to detail while preparing invoices and handling financial data. Communicate professionally with customers regarding billing queries, disputes, or clarifications. Continuously identify opportunities to streamline and improve the invoicing and payment collection process. Required Skills and Qualifications Excellent written and verbal communication skills. Strong organizational and time management abilities. High attention to detail and accuracy. Ability to handle sensitive financial information with integrity and confidentiality. Problem-solving mindset with the ability to work both independently and in a team environment. Proficiency in MS Excel and other financial tracking tools is an added advantage.
Position: Business Intelligence Consultant Experience: 10-15 yrs Location: Noida Shift: General Shift Travel: Yes, To Egypt. (Frequent Travel required) Job Overview: HyTechPro is looking for a Senior BI Consultant who will take complete ownership of the Business Intelligence (BI) function for enterprise-scale transformation initiatives. This individual will act as the BI Owner during the Discovery Phase, responsible for defining strategy, governance, architecture, and roadmap. Following Discovery, this role will expand into a leadership position with responsibility for building and leading a BI team to implement and operationalize the roadmap. Key Responsibilities: Act as the BI Owner for the Discovery Phase. Lead the assessment of enterprise systems (Admissions, LMS, HR, Exam, Finance, etc.). Conduct stakeholder workshops to capture business and technical requirements. Requirements Catalogue Gap Analysis Report BI Governance Framework High-Level BI Architecture Blueprint (Bronze/Silver/Gold data layers, 360 data view) Phased BI Implementation Roadmap Ensure data governance, quality, and compliance standards are embedded. Collaborate with and guide a Business Analyst during Discovery. Present findings and recommendations to senior leadership. Post-Discovery: build, mentor, and lead a BI team (data engineers, analysts, visualization experts) to deliver the BI roadmap. Establish ongoing BI governance, best practices, and standards. Qualification, Skills & Experience: 10-15 years of experience in BI, Data Warehousing, or Analytics. Proven experience in owning BI strategy and leading BI teams. Strong expertise in the Microsoft Azure Data Platform (Data Lake, Synapse/Databricks, Data Factory, Purview). Proficiency in Power BI (data modeling, DAX, dashboards, governance). Experience designing and implementing enterprise BI architectures and roadmaps. Strong understanding of data governance, compliance, and security frameworks (GDPR/FERPA preferred). Excellent consulting, stakeholder management, and leadership skills. Domain knowledge in education or similar enterprise environments (preferred). Bachelors degree in computer science, Data Science, Information Systems, or related field (Masters preferred).
HyTechPro is looking for a Senior BI Consultant who will take complete ownership of the Business Intelligence (BI) function for enterprise-scale transformation initiatives. This individual will act as the BI Owner during the Discovery Phase, responsible for defining strategy, governance, architecture, and roadmap. Following Discovery, this role will expand into a leadership position with responsibility for building and leading a BI team to implement and operationalize the roadmap. Key Responsibilities: Act as the BI Owner for the Discovery Phase. Lead the assessment of enterprise systems (Admissions, LMS, HR, Exam, Finance, etc.). Conduct stakeholder workshops to capture business and technical requirements. Requirements Catalogue Gap Analysis Report BI Governance Framework High-Level BI Architecture Blueprint (Bronze/Silver/Gold data layers, 360 data view) Phased BI Implementation Roadmap Ensure data governance, quality, and compliance standards are embedded. Collaborate with and guide a Business Analyst during Discovery. Present findings and recommendations to senior leadership. Post-Discovery: build, mentor, and lead a BI team (data engineers, analysts, visualization experts) to deliver the BI roadmap. Establish ongoing BI governance, best practices, and standards.
Manage and resolve complex technical issues related to Moodle LMS , including configurations, integrations (Zoom, SSO), migrations, and version upgrades. Handle escalated issues from Level 1 & Level 2 teams, ensuring timely resolution under defined SLAs. Perform data migration activities: analysis, transformation, import, validation, and post-migration support. Collaborate with Business Analysts, Developers, System Admins, and Project Leads for issue resolution and process improvements. Conduct root cause analysis , troubleshoot recurring issues, and coordinate with the development team for fixes or patches. Support system performance optimization , updates, and configurations on complex setups. Maintain detailed documentation, incident reports, and contribute to the internal knowledge base. Communicate effectively with international clients on technical issues and updates. Assist in testing new releases, patches, and upgrades to ensure stability. Mentor and guide support specialists to enhance troubleshooting and technical skills. Preferred Skills: Experience with Moodle LMS administration and troubleshooting. Basic understanding of Salesforce and integration-related issue resolution. Familiarity with cloud infrastructure (AWS or similar) and data security/compliance (GDPR) . Strong communication skills and customer-centric approach.
Key Responsibilities: Provide first-level technical support via calls, chats & emails Troubleshoot basic technical issues ( LMS / Salesforce knowledge is a plus ) Log, track & resolve tickets within defined SLAs Escalate complex issues to L2/L3 teams Ensure a smooth and satisfying customer support experience. Requirement: 1-3 years of Technical Support experience Strong communication skills (must-have) Basic technical understanding ( LMS / Salesforce knowledge is good to have ) Open to permanent night shifts Flexible to work on weekends Customer-focused with excellent problem-solving attitude
Job Overview: HyTechPro is looking for a skilled Salesforce Technical Lead to oversee projects developed by our business on various Salesforce platforms. Salesforce Technical Lead will be skilled in managing projects for Salesforce Sales Cloud, NPSP cloud / Fonteva Cloud, Community Cloud, Marketing Cloud etc. Qualification, Skills & Experience: Experience in SFDC Automation tools like Flows, Process Builder, Workflow Rules. Good knowledge in designing custom objects, fields, dynamic page layouts, custom labels, and building reports. Experience in data migration & integration using Data Loader. Follow Agile methodology involving onsite and offshore coordination. Good experience in addressing problems, investigating root causes and implementing successful resolutions. Coordinating sprints, retrospective meetings and daily stand-ups. Must be able to facilitate internal and external communication effectively. Ensure deliverables are up to quality standards at the end of each sprint. Guide development teams to higher scrum maturity. Experience in implementing the Salesforce Cloud platform/s, including system integrations and data migration, will be an added advantage. Candidate must have Salesforce Admin Certification and have worked as senior salesforce administrator for global clients
Job Role: Salesforce Business Analyst Location: Noida (Remote/ Hybrid) (Need candidates from Delhi NCR location only) Shift: US Shift (5PM-2AM)/(6PM-3AM) Job Overview: As a Salesforce Business Analyst, you will play a key role in driving process improvement initiatives to meet business needs. You will work closely with stakeholders to gather, analyze, and define business processes, translating these requirements into functional specifications for Implementation and enhancement projects. Your support will be critical in helping the Project Manager deliver projects on time and within budget, while effectively communicating progress, risks, and issues to stakeholders. Key Responsibilities: Contributing to and driving continuous process improvement initiatives to meet business needs. Working closely with multiple stakeholders to gather, analyze and define current business processes as well as requirements. Translating business requirements into detailed functional specifications. Supporting the Project Manager in delivering the project plan on time and on budget. Ensuring requirements issues are tracked, reported, and resolved in a timely manner. Implementing effectively communicating plan, status, risks, and issues to the stakeholder in a precise and timely manner. Supporting users' participation in deployments and implementation activities. Qualification, Skills & Experience: Candidates must possess a Degree in Computer Science, Engineering, or a related field. Candidate must have prior experience of 5+ years as a Salesforce Business Analyst/ QA. Candidates should be able to demonstrate problem-solving, prioritization, and organizational skills. Must have experience working on Salesforce projects. Any certifications in Salesforce and Project Management would be an advantage. Must have good interpersonal and communication skills and be adept at working with multiple stakeholders to drive desired outcomes. Must have good knowledge of Salesforce Concepts and domains, especially Sales and Service cloud.
ROLE TASK DOCUMENT Position: Front Desk Executive Travel Coordinator Department: Administration / HR Operations Location: Noida Reports To: Admin Manager / HR Head Document Type: Role Task Breakdown (Daily, Weekly, Monthly, KPIs) 1. ROLE SUMMARY The Front Desk Executive – Travel Coordinator is responsible for managing end-to-end travel operations for employees, including international travel from India to the USA/UK and domestic travel within the US. The role ensures the smooth execution of travel plans, vendor coordination, cost optimization, accurate documentation, and real-time traveller support, while ensuring compliance with the company’s travel policy. Additionally, the role manages event logistics, shipping, including item shipments from the warehouse to event locations and vice versa, coordinating with logistics vendors, tracking deliveries, and maintaining shipping records for company assets and event materials. 2. DAILY TASKS A. Travel Planning & Bookings Manage travel requests received from employees and managers. Book international flights from India to the USA/UK and domestic flights within the USA. Reserve hotel accommodations and share booking confirmations in advance. Ensure all hotel reservations are close to event venues. Ensure all travellers will use the company account of Lyft/Uber. B. Documentation & Compliance Assist with visa applications, passport verification, and travel insurance processing. Compile and share travel documents (tickets, itineraries, insurance) with travellers. C. Communication & Coordination Share itinerary details with travellers and relevant stakeholders. Respond to employee queries and provide travel guidance. Coordinate with travel vendors for booking confirmations, changes, and cancellations. D. Real-Time Travel Support Monitor live travel schedules for delays, cancellations, or rescheduling needs. Provide timely support in case of emergencies or itinerary disruptions. E. Records & Tracking Update the daily travel tracker (flights, hotels, expenses). Maintain logs of all bookings, confirmations, and vendor communication. Track loyalty points, corporate memberships, and reward program usage. F. Item Shipping Management Coordinate shipment of booth materials, branding items, and event assets from the warehouse to event venues. Prepare shipping documentation (AWB, customs invoices, packing lists). Track courier timelines and ensure inventory dispatch according to event schedules. Confirm receipt of materials at the event venue and update stakeholders. Arrange reverse shipping of all event materials from event location back to the warehouse. Maintain daily records of item movement, courier communication, and receipts. 3. WEEKLY TASKS A. Vendor Management Review weekly travel expenses and verify vendor invoices. Follow up with travel agencies, airlines, and hotels for negotiated rates or credit usage. B. Reporting Prepare weekly travel reports for management. Highlight cost savings, travel load, and issues faced during the week. C. Internal Meetings Coordinate with the finance team on pending payments or clarifications. Align with HR/Admin teams on upcoming travel requirements for events or onsite visits. D. Process Improvement Identify recurring travel issues and recommend improvements. Track weekly updates related to airline policies or visa regulations. E. Shipping Coordination & Inventory Tracking Review weekly shipment schedules for upcoming events. Track transit status and resolve courier issues or delays. Verify delivery and return of shipment items with warehouse teams. Coordinate with event teams to confirm materials received and operational. Maintain weekly inventory log of event assets and consumables. Communicate with vendors for packaging materials and faster transit deals. 4. MONTHLY / PERIODIC TASKS A. Expense & Audit Compile monthly travel expense reports for finance review. Maintain a historical cost sheet for each event, compare year-on-year expenses Highlight savings achieved through strategic planning Verify invoices and ensure compliance with internal travel policies. B. Travel Policy Review Share feedback with HR/Management to improve travel policies and processes. C. Vendor Review Evaluate vendor performance based on pricing, support, and response time. Identify vendors for renegotiation or replacement based on performance. D. Stakeholder Review Present monthly travel operations data, including: Number of trips handled Budget consumption Cost savings achieved Issues and escalations E. Document Maintenance Update travel request forms, SOPs, and checklists. Ensure travel data is archived and accessible when required. F. Shipping Audit & Inventory Planning Prepare monthly shipping and logistics expense reports. Audit item utilization across events and prepare stock replenishment requirements. Identify opportunities to optimize logistics cost via advance shipping or bulk shipment. Maintain monthly inventory archives for reusable assets. Coordinate with stakeholders for storage space planning and damaged/lost material reporting. Evaluate logistics vendors based on SLA adherence and performance. 5. Event Travel Planning Responsibilities Collect yearly event schedules and travel requirements from department heads in advance. Coordinate with the Event Lead to prepare a detailed travel plan for each event. Book hotel accommodations well in advance to reduce costs and avoid last-minute issues. Ensure all hotel bookings are close to the event venue and meet company standards. Maintain an annual travel calendar for all domestic and international events. Track changes in event dates or travel needs and update the travel plan proactively. 6. Additional Responsibilities Create a centralized Travel Information Portal (FAQs, forms, SOPs) Launch a Traveler Feedback Survey after each trip Develop Preferred Vendor List for cost savings Introduce Annual Travel Review Report for leadership Automate travel tracker with OneDrive Sheets + API Maintain a Travel Risk Assessment Sheet Maintain a Visa matrix for all employees going abroad Role & responsibilities Preferred candidate profile
FIND ON MAP