Support Team Leader

OneAdvanced

3 - 5 years

50 - 70 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

interpersonal skills ms sql networking leadership training complaint handling customer support customer service windows counselling product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

This dynamic and challenging role involves the leadership of one of our Customer Support Teams. As a Support Team Leader, you will be responsible for your team providing excellent product support to our customers.

What You Will Do

Leading a team of skilled support consultants to deliver excellent customer service
Identifying key trends and potential anomalies to improve performance
An escalation point for clients and stakeholders
Regularly reviewing team performance to ensure adherence to SLAs
Managing the day-to-day running of the service desk
Reporting data to the Support Team Manager on a weekly basi

What You Will Have

Experience with handling complaints and communicating with challenging people.
Exceptional ITService Management skills
Working knowledge of Windows Infrastructure and Networking
Experience of working with relational databases, primarily Microsoft SQL server
Excellent written and spoken English, confident telephone manner and well- rounded interpersonal skills

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