Support Team Leader

hackajob

is collaborating with

OneAdvanced

to connect them with exceptional tech professionals for this role.Role Introduction
This dynamic and challenging role involves the leadership of one of our Customer Support Teams. As a Support Team Leader, you will be responsible for your team providing excellent product support to our customers.What You Will DoLeading a team of skilled support consultants to deliver excellent customer serviceIdentifying key trends and potential anomalies to improve performanceAn escalation point for clients and stakeholdersRegularly reviewing team performance to ensure adherence to SLAsManaging the day-to-day running of the service deskReporting data to the Support Team Manager on a weekly basiWhat You Will HaveExperience with handling complaints and communicating with challenging people.Exceptional ITService Management skillsWorking knowledge of Windows Infrastructure and NetworkingExperience of working with relational databases, primarily Microsoft SQL serverExcellent written and spoken English, confident telephone manner and well- rounded interpersonal skillsWhat We Do For YouWellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.Annual Leave - 20 days of annual leave, plus public holidays Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7.Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionallyDevelopment Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to goOnline Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.Life Insurance - 3x annual salaryPersonal Accident Insurance - providing cover in the event of serious injury/illness.Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your successWho We AreOneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.