Responsibility of Product Support Engineer: Post completion of closing order and sales installation from Marketing team. Product Support Engineer should take it further for product training both on-call and onsite, also need to support clients in case if any issue/doubt occured while using the application. Resolve technical issues: Product support engineers should try to identify any technical issues clients may face while using our billing software. Provide ongoing support: Product support engineers work to maintain a smooth workflow with a clients software. This can include informing a client of the proper use of said software. Install upgrades: Product support engineers help clients improve their software experience. This can include replacing the current systems with better versions or downloading and installing software to enhance the performance. Resolve network issues: Product support engineers can work to troubleshoot the communication issues between two computers. This can include helping a client through any issues with their connection to the internet. Systems monitoring: Product support engineers can check the progress of a clients software workflow. This can be one method they can use to prevent problems before they can occur. Product Support Engineers should provide end to end software training to clients and should provide solution if client is facing any issues in software. . Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.
Create the confidence to the customer that their search for right software solution ends with POSBean by showing quality product demo to prospects assigned from company. Make customers understand the value and appreciate the benefits to maximize commercial value for our solutions. You are a hunter looking for opportunities to sell and maximize company revenue all the time in your territory. You will prepare and review the monthly / weekly plan for your territory. You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day. You should be able to understand the nuances of customer decision making to increase win rates and for faster order closure. You are expected to have strong negotiation skills and closure of the business deals profitably to Naalvar Solutions. You follow the systems and processes and utilize CRM tools effectively to ensure 100% quality information is entered in CRM for all the leads, prospects, customers and partners engagements. . Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.