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Model N
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Technical Engineer 1 (Java, SQL)

Technical Engineer 1 (Java, SQL)

Model N

3 - 4 years

5 - 6 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

cognos pharma consulting customer support life sciences product support reporting tools recruitment sql technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a skilled and proactive Product Support Engineer to join our Customer Support team. This role requires a strong understanding of technical troubleshooting with good communication and coordination skills. The ideal candidate will contribute to knowledge management, collaborate cross-functionally, and ensure high-quality support delivery to our customers.

Job Qualifications

Troubleshoot and debug issues with Model N applications using SQL and other tools.
Triaging customer-reported issues by analyzing expected product behavior and application data.
Apply best practices in problem-solving after consulting with senior team members.
Document and publish knowledge articles, papers, and technical documentation with minimal supervision.
Proactively share new ideas and contribute to process improvements.
Refer to internal knowledge repositories (documentation, known errors, etc.) to resolve issues efficiently.
Collaborate with cross-functional teams to understand and resolve complex customer problems.
Demonstrate a deep understanding of business processes and policies relevant to the product area.

Requirements

Ability to debug and understand complex Java code
Proficiency in SQL, including working with multiple tables, views, and subqueries.
Basic to intermediate troubleshooting and debugging skills.
Excellent communication skills, both written and verbal.
Ability to document technical content and contribute to knowledge bases independently.
Quick learner with the ability to adapt to new tools, technologies, and processes.

Good to Have:

Familiarity with reporting tools such as Cognos and Looker.
Exposure to customer communication
Prior experience in enterprise software support or SaaS environments.
Ability to work independently and in a team-oriented environment.

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Model N

Software / Technology

Pleasanton

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Technical Engineer 1 (Java, SQL)