Technical Engineer 1 (Java, SQL)

We are seeking a skilled and proactive

Product Support Engineer

to join our Customer Support team. This role requires a strong understanding of technical troubleshooting with good communication and coordination skills. The ideal candidate will contribute to knowledge management, collaborate cross-functionally, and ensure high-quality support delivery to our customers.

Job Qualifications

• Troubleshoot and debug issues with Model N applications using SQL and other tools.
• Triaging customer-reported issues by analyzing expected product behavior and application data.
• Apply best practices in problem-solving after consulting with senior team members.
• Document and publish knowledge articles, papers, and technical documentation with minimal supervision.
• Proactively share new ideas and contribute to process improvements.
• Refer to internal knowledge repositories (documentation, known errors, etc.) to resolve issues efficiently.
• Collaborate with cross-functional teams to understand and resolve complex customer problems.
• Demonstrate a deep understanding of business processes and policies relevant to the product area.
  

Requirements

• Ability to debug and understand complex Java code
• Proficiency in SQL, including working with multiple tables, views, and subqueries.
• Basic to intermediate troubleshooting and debugging skills.
• Excellent communication skills, both written and verbal.
• Ability to document technical content and contribute to knowledge bases independently.
• Quick learner with the ability to adapt to new tools, technologies, and processes.
  

Good To Have

• Familiarity with reporting tools such as Cognos and Looker.
• Exposure to customer communication
• Prior experience in enterprise software support or SaaS environments.
• Ability to work independently and in a team-oriented environment.
  

Note

• The resource should be available to work from 12:00 PM IST to 12:00 AM IST, with a break from 5:30 PM IST to 8:00 PM IST.
  

About Model N

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.