Skills & Experience Experience in handling teams of technical specialists for developing the product to the customer on the cloud, first time right Hands-on code development. 20 + years of total experience Experience in Java Microservices, Angular, MySQL, Cloud operations and Rest Web Services technologies Aware of CI & CD tools likes Jenkins Aware of Dockers environment & Linux OS (Ubuntu) Managing multiple scrum teams & QA team. Key Responsibilities Primarily responsible for managing product releases to deliver within time, scope, budget and adherence to process & quality standards. Engage in hands-on activities like technical guidance, in-depth analysis, review and design of the software, including technical review and analysis of source code will include reviews of in-house developed code, as well as review of technologies provided by 3rd party vendors. Organizing sprint planning meetings, getting estimates from Scrum masters, and working with product managers to prioritize sprint tasks Develop and manage end-to-end project plans and ensure on-time delivery Product Owner Support - Support the Product Owner in grooming backlog, managing project scope, and setting customer expectations for project deliverables. Responsible for software engineering processes, QA, practices, standards, templates, tools and operations to ensure reproducible development and high quality, while keeping costs under control Track Resource utilization across the development & QA teams and ensure effective and efficient utilization of resources. Carry out supervisory responsibilities in accordance with the organization's policies. Responsibilities include interviewing, hiring, training employees; mentoring, planning, assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Guide team on complex business logic development, testing and deployment areas Carrying out key feature development by yourself along with managing the team members.
Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)
Position: CRM Manager Reporting to: Sr. Marketing Manager Experience: 5+ years relevant Role Overview: We are seeking an experienced and results-driven CRM Manager to lead the development and execution of our customer relationship strategies. The ideal candidate will have deep expertise in CRM tools and B2B SaaS marketing automation, with a strong understanding of the retail industry . You will be responsible for enhancing customer engagement, optimizing communication strategies, improving retention, and contributing to revenue growth. Responsibilities: CRM Strategy Management Develop and execute strategies to drive lead generation, conversion, and retention using Zoho CRM. Design, implement, and optimize workflows in Zoho CRM to automate sales, marketing, and customer support processes, ensuring efficiency and consistency across teams. Configure and customize Zoho CRM based on business requirements, adding fields, modules, and automation rules as needed. Performing database maintenance tasks, including diagnostic tests, duplicate entry cleansing, and bounce back cleaning. Providing Zoho CRM training and end-user support. Documenting processes, including error reports and changes to field history tables. Preparing reports for sales and other departments. Oversee and manage Zoho CRM to ensure effective management of customer interactions, sales processes, and data accuracy. Marketing Automation Conducting market research to better comprehend prevailing consumer behaviors. Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs. Conceptualizing email marketing campaigns that speak directly about the subject/topic to existing and prospective clients. Proof-checking the email copy to ensure that is well-written and free from mistakes. Collaborate with the marketing team to create automated campaigns that engage customers, nurture prospects, and retain existing clients. Maintaining a database of customers who have opted to receive our correspondence. Distributing emails through the use of automation software (Zoho Campaigns) Writing first responses on-the-go to prospective new customers who respond to the campaign. Manage and optimize Zoho Marketing Plus for lead nurturing, email marketing campaigns, and customer segmentation. Customer Life Cycle Management Develop and implement strategies to improve customer retention, reduce churn, and increase customer satisfaction. Track customer interactions and feedback, identifying areas for improvement and implementing corrective actions. Maintaining a documented pipeline of calls and lead generation activities. Analyze CRM data to identify trends, pain points, and opportunities to enhance the customer experience. Team Collaboration and Leadership Collaborate with sales, marketing, and customer success teams to ensure alignment across departments and a cohesive customer experience. Develop and maintain CRM best practices and ensure team adherence to processes and workflows. Nurturing existing prospects to the point of conversion for the Sales team and hence conversion to a qualified opportunity. Provide training and ongoing support to teams to ensure they are effectively utilizing Zoho CRM and Zoho Marketing Plus tools. Reporting and Analytics: Create and manage reports and dashboards in Zoho CRM and Zoho Marketing Plus to track KPIs, customer trends, and sales performance. Analyze customer data and campaign performance to provide insights and actionable recommendations to senior management. Required Qualification Experience: Minimum 5 years of experience in CRM management, preferably in B2B SaaS or similar industries. Technical Proficiency: In-depth experience with Zoho CRM and Zoho Marketing Plus , including workflow creation , reporting, and automation. Workflow Automation Expertise: Proven ability to create, manage, and optimize workflows in Zoho CRM to automate key processes (e.g., lead assignment, follow-ups, customer onboarding, etc.) Customer-Centric Mindset: Proven track record in driving customer satisfaction, retention, and successful marketing campaigns. Analytical Skills: Strong ability to analyze data, create reports, and draw actionable insights from CRM data. Communication: Excellent written and verbal communication skills to collaborate with cross-functional teams and present data insights. Leadership Skills: Experience managing and mentoring teams, with a focus on driving collaboration and achieving company goals. Preferred Qualification Zoho certifications (CRM, Marketing Automation, etc.) Knowledge of B2B sales processes and customer lifecycle management in a SaaS environment. Education Qualification Bachelors degree in Marketing, Business Administration, Information Systems , or related field is required. A Masters degree (MBA) or Postgraduate Diploma in Marketing/CRM/Data Analytics is preferred .
Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)
Designation : Regional Manager - Sales Mumbai - Andheri East (Saki Vihar) Experience: 10 years and above Job Description: Build and execute a strong sales strategy for New Business growth in the territory and achieve KPIs Generate leads and establish a structured sales methodology and process including opportunity validation, pursuit and closure. This includes a sales operating pace, providing accurate forecast and pipeline updates to the business stakeholders Engage and develop trusted relationships with customers and map with decision makers to understand the customers prospects' business requirements and pain points, mapping it to solution offerings Work with the cross-team members including inside sales, marketing and technical team members to progress opportunities including fine-tuning of solution for prospects and to close deals Attend meetings to align strategy with manager and other stakeholders and upkeep CRM regularly Perform business development-related work as an ambassador of ETP in the Subsidiary. Requirement: Degree or Diploma in a business field preferred Total 10 years and at least 5+ years of SaaS sales experience preferred with a strong track record of closing new business deals and growing accounts Good understanding of software solutions, cloud, eCommerce, CRM & ERP Have good prospecting, communication & presentation skills A true passion for sales and Technology, we want people who love what they do and can inspire team members Must be energetic, upbeat, entrepreneurial, confident and a strong communicator who can work well with a team. Interested candidates can share details & CV to uma.dimari@etpgroup.com Current CTC: Expected CTC: Notice Period: Total experience in SaaS Sales:
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