Skills & Experience Experience in handling teams of technical specialists for developing the product to the customer on the cloud, first time right Hands-on code development. 20 + years of total experience Experience in Java Microservices, Angular, MySQL, Cloud operations and Rest Web Services technologies Aware of CI & CD tools likes Jenkins Aware of Dockers environment & Linux OS (Ubuntu) Managing multiple scrum teams & QA team. Key Responsibilities Primarily responsible for managing product releases to deliver within time, scope, budget and adherence to process & quality standards. Engage in hands-on activities like technical guidance, in-depth analysis, review and design of the software, including technical review and analysis of source code will include reviews of in-house developed code, as well as review of technologies provided by 3rd party vendors. Organizing sprint planning meetings, getting estimates from Scrum masters, and working with product managers to prioritize sprint tasks Develop and manage end-to-end project plans and ensure on-time delivery Product Owner Support - Support the Product Owner in grooming backlog, managing project scope, and setting customer expectations for project deliverables. Responsible for software engineering processes, QA, practices, standards, templates, tools and operations to ensure reproducible development and high quality, while keeping costs under control Track Resource utilization across the development & QA teams and ensure effective and efficient utilization of resources. Carry out supervisory responsibilities in accordance with the organization's policies. Responsibilities include interviewing, hiring, training employees; mentoring, planning, assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Guide team on complex business logic development, testing and deployment areas Carrying out key feature development by yourself along with managing the team members.
Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)
Position: CRM Manager Reporting to: Sr. Marketing Manager Experience: 5+ years relevant Role Overview: We are seeking an experienced and results-driven CRM Manager to lead the development and execution of our customer relationship strategies. The ideal candidate will have deep expertise in CRM tools and B2B SaaS marketing automation, with a strong understanding of the retail industry . You will be responsible for enhancing customer engagement, optimizing communication strategies, improving retention, and contributing to revenue growth. Responsibilities: CRM Strategy Management Develop and execute strategies to drive lead generation, conversion, and retention using Zoho CRM. Design, implement, and optimize workflows in Zoho CRM to automate sales, marketing, and customer support processes, ensuring efficiency and consistency across teams. Configure and customize Zoho CRM based on business requirements, adding fields, modules, and automation rules as needed. Performing database maintenance tasks, including diagnostic tests, duplicate entry cleansing, and bounce back cleaning. Providing Zoho CRM training and end-user support. Documenting processes, including error reports and changes to field history tables. Preparing reports for sales and other departments. Oversee and manage Zoho CRM to ensure effective management of customer interactions, sales processes, and data accuracy. Marketing Automation Conducting market research to better comprehend prevailing consumer behaviors. Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs. Conceptualizing email marketing campaigns that speak directly about the subject/topic to existing and prospective clients. Proof-checking the email copy to ensure that is well-written and free from mistakes. Collaborate with the marketing team to create automated campaigns that engage customers, nurture prospects, and retain existing clients. Maintaining a database of customers who have opted to receive our correspondence. Distributing emails through the use of automation software (Zoho Campaigns) Writing first responses on-the-go to prospective new customers who respond to the campaign. Manage and optimize Zoho Marketing Plus for lead nurturing, email marketing campaigns, and customer segmentation. Customer Life Cycle Management Develop and implement strategies to improve customer retention, reduce churn, and increase customer satisfaction. Track customer interactions and feedback, identifying areas for improvement and implementing corrective actions. Maintaining a documented pipeline of calls and lead generation activities. Analyze CRM data to identify trends, pain points, and opportunities to enhance the customer experience. Team Collaboration and Leadership Collaborate with sales, marketing, and customer success teams to ensure alignment across departments and a cohesive customer experience. Develop and maintain CRM best practices and ensure team adherence to processes and workflows. Nurturing existing prospects to the point of conversion for the Sales team and hence conversion to a qualified opportunity. Provide training and ongoing support to teams to ensure they are effectively utilizing Zoho CRM and Zoho Marketing Plus tools. Reporting and Analytics: Create and manage reports and dashboards in Zoho CRM and Zoho Marketing Plus to track KPIs, customer trends, and sales performance. Analyze customer data and campaign performance to provide insights and actionable recommendations to senior management. Required Qualification Experience: Minimum 5 years of experience in CRM management, preferably in B2B SaaS or similar industries. Technical Proficiency: In-depth experience with Zoho CRM and Zoho Marketing Plus , including workflow creation , reporting, and automation. Workflow Automation Expertise: Proven ability to create, manage, and optimize workflows in Zoho CRM to automate key processes (e.g., lead assignment, follow-ups, customer onboarding, etc.) Customer-Centric Mindset: Proven track record in driving customer satisfaction, retention, and successful marketing campaigns. Analytical Skills: Strong ability to analyze data, create reports, and draw actionable insights from CRM data. Communication: Excellent written and verbal communication skills to collaborate with cross-functional teams and present data insights. Leadership Skills: Experience managing and mentoring teams, with a focus on driving collaboration and achieving company goals. Preferred Qualification Zoho certifications (CRM, Marketing Automation, etc.) Knowledge of B2B sales processes and customer lifecycle management in a SaaS environment. Education Qualification Bachelors degree in Marketing, Business Administration, Information Systems , or related field is required. A Masters degree (MBA) or Postgraduate Diploma in Marketing/CRM/Data Analytics is preferred .
Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)
Designation : Regional Manager - Sales Mumbai - Andheri East (Saki Vihar) Experience: 10 years and above Job Description: Build and execute a strong sales strategy for New Business growth in the territory and achieve KPIs Generate leads and establish a structured sales methodology and process including opportunity validation, pursuit and closure. This includes a sales operating pace, providing accurate forecast and pipeline updates to the business stakeholders Engage and develop trusted relationships with customers and map with decision makers to understand the customers prospects' business requirements and pain points, mapping it to solution offerings Work with the cross-team members including inside sales, marketing and technical team members to progress opportunities including fine-tuning of solution for prospects and to close deals Attend meetings to align strategy with manager and other stakeholders and upkeep CRM regularly Perform business development-related work as an ambassador of ETP in the Subsidiary. Requirement: Degree or Diploma in a business field preferred Total 10 years and at least 5+ years of SaaS sales experience preferred with a strong track record of closing new business deals and growing accounts Good understanding of software solutions, cloud, eCommerce, CRM & ERP Have good prospecting, communication & presentation skills A true passion for sales and Technology, we want people who love what they do and can inspire team members Must be energetic, upbeat, entrepreneurial, confident and a strong communicator who can work well with a team. Interested candidates can share details & CV to uma.dimari@etpgroup.com Current CTC: Expected CTC: Notice Period: Total experience in SaaS Sales:
Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)
Key Responsibilities: Build, structure, and update retail databases across India, Indonesia, Malaysia, and the Philippines. Conduct deep-dive data research using public sources, third-party platforms, directories, and industry databases. Regularly clean, standardize, validate, and de-duplicate data to maintain accuracy and consistency. Use Zoho CRM extensively for data entry, management, tracking, and reporting. Monitor and maintain overall database health, identifying gaps, outdated entries, and inconsistencies. Source new data from public and third-party sources relevant to regional retail markets. Collaborate with marketing, sales, and operations teams to align on data requirements. Develop SOPs for database hygiene and establish workflows to ensure ongoing data quality. Understand and ensure compliance with regional data privacy laws and CRM best practices. Generate routine reports, dashboards, and insights from Zoho CRM for business teams. Minimum 3 years of experience in data research, database building, and management. Hands-on experience with Zoho CRM is mandatory. Prior work in the retail sector or with retail-focused datasets is highly preferred. Proven experience in data research and building structured databases from scratch. Demonstrated expertise in online research and data mining using tools like Google Advanced Search, LinkedIn, industry directories, government registries, etc. Familiarity with database structuring across global markets, especially in India, Indonesia, Malaysia, and the Philippines. Proficiency in Excel/Google Sheets for bulk data handling and cleansing. Strong attention to detail, analytical mindset, and documentation skills. Unified Commerce Solutions Effective cross-functional communication and the ability to work independently in a fast-paced environment. Fluency in English; knowledge of any Southeast Asian languages is a plus. What We Offer: • Opportunity to work on multi-country retail data projects with direct business impact. • A collaborative in-office environment that fosters growth and accountability. • Exposure to cross-border retail market trends and business intelligence practices.
Job description Experience level: Above 10 years Job Title: Manager/Senior Manager Digital Marketing Department : Marketing Working Hours: 8:30am onwards (Supporting APAC & ASIA Geographies) Qualifications: Bachelor's degree in Marketing, Business Administration, Communications, or a related field. 7 years of progressive experience in digital marketing, with at least [3+] years in a leadership/head role, preferably within an e-commerce, B2B or SaaS. Proven track record of developing and executing successful digital marketing strategies that have driven measurable business growth. In-depth knowledge and hands-on experience across a wide range of digital marketing disciplines, including SEO, SEM (PPC), social media marketing, email marketing, and web analytics. Proficiency with various digital marketing tools and platforms (e.g., Google Analytics, Google Ads, ZOHO, SEMrush and Strapi). Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions. Excellent leadership, team management, and interpersonal skills. Exceptional written and verbal communication skills, with the ability to articulate complex strategies and present effectively to diverse audiences. Strategic thinking, creative problem-solving, and a proactive approach to identifying and addressing challenges. Adaptability and a passion for staying updated with the latest digital marketing trends and technologies.
Hiring Now: Smart Technical Architects with Retail Industry Experience! Join ETP to shape the future of retail technology. Role Name: Sr. Technical Architect Location : Saki Vihar, Andheri All 5 days work from office Skills & Experience Core Architecture Skills 10 - 12 years of experience in the field of software engineering, architecture and design Significant experience (4-6 years) with working on cloud native technologies on cross functional systems, API's and integration frameworks (including microservices) Extensive experience designing, implementing, and managing microservices architectures at scale • System Design: Proven ability to design high-scale, high-availability systems handling millions of transactions Experience in technical architecture design using Java, REST API, Angular, Microservices, MySQL, Redis/Dragonfly, Solr, Kubernetes, Eureka/Vertex, Kafka and associated technologies. Cloud & Infrastructure Cloud Platforms: Proficiency with major cloud providers (GCP, AWS, Azure) and cloud-native services Kubernetes: Expert-level experience with Kubernetes orchestration, deployment strategies, and cluster management Containerization: Advanced knowledge of Docker, container orchestration, and deployment pipelines DevOps/GitOps: Experience with CI/CD pipelines, infrastructure as code, and automated deployment strategies Technical Stack Programming Languages: Proficiency in Java, Python or similar enterprise languages API Technologies: REST, GraphQL, gRPC, and modern API management platforms Databases: Experience with both SQL and NoSQL databases, data modeling, and distributed data strategies Message Queues: Knowledge of Apache Kafka, RabbitMQ, or similar event streaming platforms Monitoring & Observability: Experience with Prometheus, Grafana, Fluentd/Grafana Alloy, and distributed tracing Security & Compliance Security Architecture: Understanding of enterprise security patterns, OAuth, JWT, and API security Compliance: Knowledge of industry standards including PCI DSS, GDPR, and retail compliance requirements Performance & Scalability: Experience with performance optimization, load testing, and capacity planning Leadership & Soft Skills Ability to understand the big picture and come up with platform design and recommendations to integrate the same with DevOps and best in class architectural principles Strong problem-solving skills with an innovative mindset (leveraging and exploring new technologies.) Ability to investigate and evaluate new tools/technology and provide recommendations to senior management on them. Key Responsibilities Architecture Leadership Drive MACH architecture evolution and enterprise-scale system design for 400+ microservices Define technology roadmaps and establish architectural standards across the organization Technical Leadership Design and optimize microservices ecosystems with service discovery and distributed data management Lead API-first principles and cloud-native solutions using Kubernetes and modern DevOps Architect integrations for marketplaces, e-commerce platforms,payment gateways & ERP System Architecture & Infrastructure Build fault-tolerant distributed systems for high-volume retail transactions Design unified data architecture and implement security frameworks (AES 256, PCI, GDPR compliance) Optimize system performance, scalability, and reliability Team Leadership & Collaboration Mentor development teams and conduct architecture reviews Collaborate with product managers to translate business requirements into technical solutions Lead architectural discussions and facilitate knowledge sharing across team
Designation : Commercial Executive Location : Andheri East Exp: 4+ years The role plays a key role in ensuring deal sanctity and integrity of transactions with our company and will report to Vice President and / or Executive Director. Basic Functions a. Represent ETP in a positive and professional manner b. To provide direct support to the Sales Team, Presales team, Business Development managers & Account Manager in the analysis, proposal development, costing and approval of quotes for existing and prospective ETP partners and customers to ensure that the Sales department is able to meet its growth and profitability targets. c. Proper work ethic, and attention to detail, arrive to work and meetings on time and prepared Key Responsibilities: a. Leading and driving the overall proposals plan, proposal preparation, team collaboration, integration of RFP/RFI response process and proposal management prior to their submission to customers, partners or prospects for opportunities across geographies. b. Conduct quality checks to ensure enforcement of approvals and proposal terms c. Ensuring the proposal contents/ documents are properly aligned to provide the best solution/ response to existing customers or prospective customers. d. Collaborating with Sales Team for structuring deals, commercial models and innovative pricing models according to the market requirements e. Stakeholder mapping and bid management f. Monitor the status of the deal & call out red flags g. Drive deal reviews at key stages of the deals h. Competition mapping & analysis. Do intensive customer research; create Info Pack for help of sales teams i. Create Winning Value Propositions in collaboration with Pre sales team j. Support the pre-sales team with responding to RFIs and RFPs k. Building Agreement / Contract documents & collaborating with finance & legal team l. Account Planning with help of Sales, account teams m. Building management reports - MIS & Forecasting Reports for senior management n. Consolidating Cash Flow documents. Regular follow-ups with Sales team Candidate profile: PG / MBA Finance Minimum 8 - 10 years of work experience Key skills: a. Working Knowledge of Microsoft Word, Excel, and PowerPoint with significant skills in advanced use of EXCEL (analysis, costing, reporting, tables, macros, etc). b. Excellent analytical abilities for MIS reporting c. Good verbal & written communication d. Ability to maintain confidentiality e. Given the nature of the job, maintaining personal flexibility and handling multiple tasks to meet deadlines is required. f. Retail domain knowledge is preferred
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