2926 Product Support Jobs - Page 24

Job Profile : Sales Executive Location : Bangalore,Chennai Experience Required : 3-5 yrs - Softenger Job Profile : Sales Executive Job Location : Bangalore,Chennai Experience Required : 3-5 yrs Job Description : Job Summary: We are looking for a dynamic and result-driven Sales Executive to promote and sell our payment solutions to businesses. The ideal candidate will have relevant B2B/B2C sales experience and a passion for fintech and digital payments. Key Responsibilities: Identify and generate new business opportunities through field sales, cold calling, networking, and online research. Pitch payment solutions to merchants, SMEs, startups, and enterprise clients. Build and maintain a stron...

Role & responsibilities Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues. Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows. Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns. Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements. Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement. Develop knowledge base articles, FAQs, and other self-service resources for custo...

Job Role Stellar is looking for Technical Support Manager/Sr. Manager for providing International Support to its B2B Customers. Key Deliverables: Manage a team of technical support executives Assist B2B customers regarding any variant of BitRaser software Responsible for handling the Technical Support queries of the existing key customers. Create and Execute SLA for response Ensure that escalated issues are resolved timely Work with R&D team to get bugs fixed on priority Benchmark and Achieve Customer Satisfaction NPS Conduct Team Training on regular basis to keep team up-to-date with newer technology and issues. Assisting prospects in evaluation of the software as and when required. Managin...

Provide exceptional customer support Understand and explain technical aspects of our products to customers Manage day-to-day operations related to customer inquiries and issues Analyze data and prepare reports using Excel

Role Overview: The purpose of your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, field all incoming help requests from clients via telephone and/or emails in a courteous manner, and document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. It is essential to update your availability in the RAVE system to ensure the productivity of the process. Key Responsibilities: - Document and analyze call logs to spot most occ...

The Senior Regional PMO is the main contact point between their SaaS Regional organization and PMO This includes working closely with their SaaS regional organization, especially SaaS Management and SDM teams, to understand and the business and ensure that Governance processes to support the business are efficiently managed Be the voice of their Region in the SaaS PMO organization, providing feedback and data-driven insights on how to improve the quality, effectiveness and automation of governance processes Be the key contact for their Region to other regional teams such as internal audit, external audit, risk management, legal, and finance etc This position is based in India to work closely...

Snowflake is about empowering enterprises to achieve their full potential and people too. With a culture that s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. There is only one Data Cloud. Snowflake s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organisations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless in...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a ...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a ...

Monitor Reconciliation related jobs and processes to ensure successful delivery of reconciliations to clients. Own Client Tickets raised with DIM Support and work on them as per agreed SLAs towards issue resolution/escalation. Work on User Access Requests and complete them as per agreed SLAs. Analyze and test standard and/or minor changes in UAT and work with other teams for their deployment as required. Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules Provide support on Weekends, especially Sundays, on a rotational basis. Ability to work in APAC, EMEA and US Shifts (US Business Hours) on a rotational basis. What you bring: Know...

Advanced Troubleshooting : Diagnose and resolve high-priority issues, collaborating with cross-functional teams to identify root causes and implement effective solutions. Application Support: Provide in-depth support for application systems, including performance tuning, incident management, and problem resolution. System Management : Oversee and optimize Linux servers, including memory management, CPU utilization, and overall system health. Scripting and Automation : Develop and maintain shell scripts to automate repetitive tasks and improve operational efficiency. Database Management : Perform SQL queries and database troubleshooting on PostgreSQL and Oracle environments. Technical Experti...

- Leads the after-sales service department, manages technical teams - Resolves complex customer issues, and ensures high customer satisfaction thru efficient processes & training. - Managing budgets, collaboration with other departments like R&D. Required Candidate profile - Strong technical knowledge of consumer electronics products and the ability to troubleshoot complex issues. - Proven ability to lead, motivate, and train technical and customer service teams.

Service Delivery: Develop and implement service delivery strategies to meet the needs of clients or customers. Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary. Ensure service delivery meets or exceeds quality standards and customer expectations. Client/Customer Relationship Management: Build and maintain strong relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues. Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty. Address escalated service issues promptly and effectively, striving to resolve ...

Role Overview: As a Technical Support Specialist at the company, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients via telephone and/or emails, documenting end user information, updating availability in the system, recording and tracking queries, resolving client issues within defined SLAs, accessing internal knowledge bases for effective problem resolution, maintaining product information, and escalating serious client issues when necessary. Additionally, you will deliver excellent customer serv...

Overview: Have you developed software solutions in a mobile based architecture within the cybersecurity sphereWe are seeking an experienced developer to develop a mobile agent and deliver on our key milestone components. Experience in designing and developing complex code on mobile platforms is required (iOS, Android, Chromebook). Deep operating system knowledge is critical. Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intell...

Job Summary This job manages software development projects, implements processes, ensures project delivery, analyzes technical issues, collaborates with stakeholders, and communicates technical issues with non-technical audiences. It involves setting operational targets and driving operational rigor. Job Description Essential Responsibilities Directly manages software development projects (including program management) and execution through individual contributors. May also lead project teams across platforms or groups Implements processes to drive strong operational hygiene for all components and systems within their group Responsible for the delivery of projects, including quality and time...

We re looking for a talented Senior Product Manager who expects more from their career. It s an opportunity to work with a market-leading business to develop and deploy one of our great Products in the Retail market. Joining our Loyalty and Personalisation Products and Propositions team, you ll work with world class and passionate people to create and own the product vision and roadmap, based on users needs and market landscape. You ll work with the product director to prioritise the detailed product backlog and the technical teams to ensure sprint level releases are aligned to the strategic product roadmap. You will also manage the roll out of the product within the business as well as inte...

About Us Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator Incorporated in 2011, Exotels cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, ) manage their customer engagement with Exotels suite of a communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI?s conversati...

Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewal forecasting, pipelin...

We are hiring Customer Support Associates (Voice Process) for our Hyderabad location. This is a non-sales role in the BPO/ITES industry, primarily handling inbound calls (internal) and providing the L1 support on our Web/Mobile Applications. If you are customer-focused, fluent in Hindhi and a regional language, and passionate about providing excellent service, wed love to meet you! Key Responsibilities: Handle inbound voice process queries from customers Provide support on using the application Maintain high levels of customer satisfaction and service quality Follow standard operating procedures, call etiquettes, and company policies Work closely with team members to ensure smooth day-to-day...

As a Presales Consultant/ IT Manager at LDS Infotech Pvt Ltd in Mumbai, you will be primarily engaged in a presales technical consultancy role. Your responsibilities will include: - Attending meetings with potential clients to determine technical and business requirements, ensuring all necessary information is gathered before proposing a solution. - Providing technical solutions professionally and within agreed timeframes. - Creating and delivering technical presentations both internally and externally. - Delivering training on solutions and offering product support to channel partners and internal stakeholders. - Developing internal design configuration documentation, such as network diagra...

As an Associate in the Production Operations Group (POG) at NAVAERA Worldwide, you will play a crucial role in maintaining the operational stability of software environments. Your responsibilities will include: - Performing daily environment checks (dev/test/stage) to ensure readiness and availability. - Monitoring logs, alerts, and system health dashboards to proactively detect issues. - Recording errors and escalating unresolved problems to senior team members or DevOps/Infra teams. - Maintaining and updating environment readiness checklists and SOP documentation. - Tracking environment status and sharing reports with stakeholders regularly. - Contributing to knowledge bases with troublesh...

Greetings, We have an excellent opportunity for Senior Manager - Technical Support professionals (14+ years) at Avalara Technologies, Pune . This leadership role requires managing managers and leading large technical support teams, while driving efficiency, customer satisfaction, and innovation through AI and automation initiatives . Senior Manager, Technical Support Reporting to the Director of Global Support Operations. The Senior Manager, Technical Support will lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfactio...

Programmatic Support Engineer Product Support Job Description : support team responsible for providing technical assistance to zeta clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization. Become a subject matter expert on Programmatic topics such as: plat...

This role is designed to help improve the support experience for our API customers. We see it helping to provide greater technical capability closer to our customer support teams as we grow our business and appeal to larger companies that need help integrating our API into their business workflows. Main Responsibilities Provide Level 3 technical support to Product Support and UK Solutions teams for the Connect API Product. Troubleshoot and resolve technical queries by applying expertise in .NET backend (C#, .NET Core, WebAPI, MVC) and frontend (React/AngularJS). Coach Product Support and UK Solutions team members on effective troubleshooting techniques and best practices. Manage customer exp...