1213 Product Support Jobs - Page 24

Location: Noida, India In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrows possible. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets. Position Summary : The Workshop Manager reports to the Accountable Manager and is responsible for the Maintenance Operations Department activities. Specific Responsibilities Include: Perform repairs, modifications and retrofits activity including release of ARC form. Responsible for In-House Test bench maintenance activity including operational liaison with external vendors. Support the workshop for technical /product related issues; coordinate with Field Service team as needed. Responsible for the satisfactory completion and certification of all work required by contracted operators/ customers in accordance with the work specification (Work Order and approved MOE procedures) and compliance with applicable DGCA requirements, company s procedures and customer requirements. Develops and implements training programs and recurrent training using internal and/or external sources for improving technical qualifications, personnel, productivity, versatility and workmanship. Facilitate the audits inspections and respond to quality deficiencies in the area of activity for which he/she is responsible, which arise from independent quality audits. Ensuring through the workforce that the quality of workmanship in the final product is to a standard acceptable to the organization and DGCA. Responsible for the implementation of the safety policy, human factor issues and good maintenance practices. Assures availability and use of suitable tools, materials and equipment appropriate to the ratings of this maintenance organization repair station, in accordance with manufacturers, customers and THALES directives to perform the planned tasks. To record and notify any inaccurate, incomplete or ambiguous procedure, practice information or maintenance instruction contained in the maintenance data used by maintenance personnel to the author of maintenance data. Provide a common work card, Task Routing Sheet Form to be used throughout relevant parts of the organization and comply with 145.A.45 (e). Responsible for notifying the Accountable Manager whenever deficiencies emerge, which require him/her, attention in respect of finance and the acceptability of standards (Accountable Manager and Quality Manager to be officially informed of any lack of 25% of available man-hours over a calendar month). Responsible for ensuring that any work for internal workshops or external contracted / subcontracted organizations is correctly detailed in a work order/contract and that the requirements of the contract/work order are fulfilled in respect of inspection. Ensures availability of all necessary maintenance data in terms of CMM, Repair Instructions from THALES OEM. Responsible for carrying out and ensuring the competence assessment of all personnel engaged in maintenance including certifying staff, Technicians and Stores personnel. Responsible for ensuring, through the workforce under him/her control, that the quality of workmanship in the final product is to a standard acceptable to THALES and DGCA; Ensure that all work on aircraft components is carried out to the standards specified in 145.A.65 (b) Supplying necessary technical documents for customers and to ensure specified records are maintained with respect to all maintenance work carried out by the organization as per the requirements of MOE. Main Tasks & Responsibilities : 1. Engineering Competencies To innovate, improve, implement, evaluate and sustain the engineering/repair processes and capabilities To advocate engineering best practices in engineering team and workshop to improve work processes and for optimum operational efficiencies. 2. Central Engineering Liaison & Co-operations Liaise with Central Engineering for technical related matters to support repair needs. Cooperate with engineering entities on projects and Chronic unit management. 3. Technical and Means support Monitor & Escalate support effectiveness (with job prioritization) to Industrial support Manager and Industrial maintenance manager . Ensure adequate support to operations requests and ensure adequate support given for capability setup, qualification and relevant technical supports as required. New/add-on repair capability buildup and New Product Introduction Accountable on Activity setup Customer Investigation Request To lead and coordinate with repair shop and product support engineers with regards to the investigation findings and recommended corrective actions. Product repair process recovery, sustaining and improvement Support testing procedure/ documentation updating, discrepancies and issues Technical Publication Review for Product & Test Means Support piece parts issues Improve repair process, write internal work instructions to facilitate repair Perform Impact Analysis as necessary Develops the capability of BITE decoding Documentation Typo Recovery and Clarification Provide technical judgment and liaise with Central Engineering to provide solution for document, repair process and piece parts discrepancies to prevent work stoppages Demonstrate to Quality Dept. on the accuracy of the justified data for use as supplement or correction to official documents Projects: Liaise with Central Engineering for support, sharing of knowledge or innovations and Joint projects. Request or participate Joint engineering projects that will benefit all regions. Evaluate when new consumable and chemicals are introduced to workshop for usage Liaise with Central Engineering to ensure correct new chemicals/ consumable introduction Follow up with new chemical introduction process Equivalency evaluation and proving of replacement/alternative equipment Liaise with Central Engineering (as necessarily) when require additional support on the equivalency proving. Manage and maintain means and tools records. Skill & Qualification: Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent 10+ years of relevant working experience in technical support function including 3 years of maintenance experience in Avionics Component domain. Exp in Production and Repair Integration and Testing, conducts integration and test operations to guarantee the intervention in terms of quality, cost and deadline while respecting the range and the associated production/repair plan. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. As a Technical Support Engineer, youll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If youre a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team. What Youll Be Doing Deliver telephone and email-based technical support to Esper customers who have implemented our solutions, resolving issues promptly and efficiently. Gather essential information related to customer-reported issues, diagnose and investigate problems, and provide comprehensive answers to customer queries. Offer top-tier customer service in the realm of Mobile Device Management Solutions. Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives. Strive to provide swift responses to all customer requests, enhancing the overall customer experience. Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting. Collaborate with internal product support teams to resolve product-related issues. Adapt to different day/night shifts as needed. Opportunity to work and enhanced your skills to the next level What We re Looking For Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions. Proficiency in Mobile Device Platforms(Android and iOS) Familiarity with log collection and analysis tools. Experience with support desk/CRM tools like Zendesk, or Salesforce. Exposure to issue tracking software such as Jira.. 2- 5 years of experience in customer support or the customer experience space. Independent decision-making ability. Strong communication skills in English, both written and verbal. Exceptional multitasking and attention to detail. Passion for resolving customer issues. Bonus Points for Having Domain expertise in DevOps, Hardware, SaaS, or Android. Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM). Proven experience in a dynamic, high-growth environment.

Weir Minerals Job Title Assistant Manager Location: Bangalore Purpose of Role: Are you a proactive leader with a passion for empowering teams, solving problems, and delivering exceptional serviceWe re looking for an Assistant Manager to drive excellence across product training, customer experience, field service management (FSM), and support operations. Key Responsibilities: Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture. Product Support Leadership : Act as the primary service backup for all product lines, ensuring seamless technical and operational support across the board. SAP CCR & PPR Oversight: Manage and execute SAP-based Complaint Case Reports (CCR) and Product Performance Reports (PPR), playing a critical role in issue resolution and continuous improvement. Client Training Delivery: Conduct comprehensive training sessions tailored to client needs whether in-plant, on-site, or virtual ensuring optimal product understanding and usage. Strategic Growth Initiatives: Drive key business initiatives including Original Equipment (OE) attack strategies, Aftermarket (AM) win-back campaigns, and trial management programs to support market expansion and customer retention. Job Knowledge/Education and Qualifications: BE ( Mech) with 6-8 years experience Knowledge of industrial products - centrifugal slurry pumps, valves and hydro cyclones Experience in handling SAP - FSM , Training and extensive knowledge of product and its aftermarket. Why choose Weir: Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It s a big challenge - but it is exciting. An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives. Feel empowered to be yourself and belong : Weir is a welcoming, inclusive place, where each individual s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do. Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives. For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page . Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. #LI-MF1 #Weirminerals

Application Development and Software Engineering Cloud Engineering Capability Building Need different solutions Ikrux s scalable solutions adapt to your needs, ensuring robust protection without compromise. industries Overview Banking, financial services and insurance (BFSI) Global Capability Centers E-Commerce Oil and Gas Banking & Financial Services Ikrux s scalable solutions adapt to your needs, ensuring robust protection without compromise. Job Category: Kafka MQ python SQL Unix Job Type: Full Time Job Location: Bangalore Chandigarh We are looking for an experienced professional with 7+ years of expertise for a Product Support role based in Bangalore or Chandigarh . The ideal candidate will possess strong leadership experience in managing and growing technical teams , along with a deep understanding of production environments . Proficiency in SQL and Unix is essential, with a proven ability to troubleshoot complex technical issues hands-on . A solid grasp of scripting and automation using Python is required. Candidates must have prior experience supporting distributed systems , including microservices, message queues (MQ), and Kafka . Effective communication with technical teams and global business stakeholders is vital. The role demands sound judgment in incident management and the ability to prioritize under pressure . Familiarity with Agile methodologies and a commitment to continuous process improvement are necessary. The candidate should also demonstrate mentoring capabilities , encourage knowledge sharing , and contribute to team development . Flexibility to work on a shift-based rota is required to support a globally distributed team, including availability outside typical US EST hours . Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. WHAT YOU BRING: Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. 8+ years of experience in Support Account Management , ideally handling enterprise or strategic accounts. Background in working with a cloud-based software or SaaS company , with an understanding of cloud technologies and customer success models. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity.

Assist with resolving technical issues, handle routine inquiries, and escalate complex cases. Maintain support records, aid in product updates, meet SLAs, analyze metrics, and build skills in cybersecurity, cloud, and networking technologies.

O3Hire is currently seeking Field Service Engineer for electric commercial vehicles with a prominent multinational corporation in the automobile sector. Position: Field Service Engineer Industry: Automobile Product: Electric Commercial Vehicle Location: Kolhapur, Solapur, Nashik, Dhule CTC: Decent hike on current CTC Job Role: Serve as a technical expert for EV small trucks Address technical issues related to the vehicle Attend to vehicles on-site at customer locations or on the roadside Be stationed at customer sites to monitor and evaluate vehicle performance Provide guidance to technicians in the workshop for resolving technical issues Handle charging-related concerns Monitor product performance continuously Establish and track the Customer Value Proposition (CVP) Train and support dealer manpower Requirements: Qualification: B-Tech with 2-3 years of relevant experience, or a Diploma with 4-5 years of relevant experience in technical roles. Hands on experience in IC Engine Vehicles, Experience in the EV industry will be added advantage. Prior experience in commercial Vehicle service, Technical Support, Diagnosis & troubleshooting. Open to travel and work at customer sites. Strong Communication & presentation skills. If you are interested and possess the relevant experience, please send your resume:- sumit@o3hire.com or contact via Call/WhatsApp at +91 7814993918 . Feel free to refer or share this opportunity with anyone who may be a suitable candidate! Best regards, Sumit.

Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an entrepreneur mindset, single-handed multi-hat role, and as a Team Leader to work under limited resources, and what you bring to the table with meeting deadlines and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a health tech / Healthcare organization of repute in an early-stage/ Growth stage Digital Health / Health Startup / fast-growing in health tech / Healthcare only. iii) He must be the first doer and direct performer and high achiever go-getter with limited resources and Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare, Presentation, Pitch /seminar to top-line doctors /Clients. 3) Qualification: At least should be B.Sc / M.Sc /MS / B.Pharma / B.Tech from reputed Institutes with Physical Science, Life Science, or Tech background , and Optionally, maybe an MBA in Product Management ( Software Product / Service / Solns ). 4) Experience: At least 4 -13 Years of hardcore working experience in direct representing a Healthcare Technology Product organization in dealing on a day-to-day basis with cutting edge Innovative new Healthcare Technology / Digital Health / AI Health with a Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare.

Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3-5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system What are we looking for Customer ServiceService DeliveryClient CommunicationPeople Management Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an entrepreneur mindset, single-handed multi-hat role, and as a Team Leader to work under limited resources, and what you bring to the table with meeting deadlines and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a health tech / Healthcare organization of repute in an early-stage/ Growth stage Digital Health / Health Startup / fast-growing in health tech / Healthcare only. iii) He must be the first doer and direct performer and high achiever go-getter with limited resources and Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare, Presentation, Pitch /seminar to top-line doctors /Clients. 3) Qualification: At least should be B.Sc / M.Sc /MS / B.Pharma / B.Tech from reputed Institutes with Physical Science, Life Science, or Tech background , and Optionally, maybe an MBA in Product Management ( Software Product / Service / Solns ). 4) Experience: At least 4 -13 Years of hardcore working experience in direct representing a Healthcare Technology Product organization in dealing on a day-to-day basis with cutting edge Innovative new Healthcare Technology / Digital Health / AI Health with a Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare. 5) Job Location: Delhi NCR, India Global HQ, Global Technology Development Center & Global R and D and AI Health Innovation Center, Delhi NCR, India. 6) CTC : Best Package in the Industry depending upon our Unbiased Parametric Selection Procedure Criteria and what you bring to the table with written acceptance and written commitment deliverable within Tight Deadlines. Terms and Conditions Apply as per our organizations and are non-Negotiable. To deserving eligible candidates only, the company's attractive Employee Stock Options Plan(ESOP) may be given also as a part of a CTC Package for a long-term career opportunity. Total CTC is worth One Crore Annually depending upon your 10 Points Factors: Core Competency, Tech Skills Expertise, Qualification, Role, Position, Quality Experience, Type of Startups you worked with, Your Personality-Leadership Quality, Working under Pressure skills, Quality Delivery, Commitment with the Organisation, Integrity, Team Leading-Management, Interview & Test, etc. Apply with your CV with a passport-size photo and current CTC, expected CTC, Notice Period, Project details, and cover letter to let us know why you are the right Candidate to be selected. This is a high-growth career opportunity that is only best for those who have the capability to fast grow the organization as a High growth driver and with a startup Entrepreneur Mindset.

Responsibilities: * Lead product support team * Manage technical issues * Ensure customer satisfaction * Collaborate with engineering team * Document knowledge base Work from home Mobile bill reimbursements

Primarily responsible for Tally.ERP product support. Good knowledge of Accounts with at least 1 year work experience (B.Com, CA Inter etc) ONLY Individuals with EXCELLENT knowledge of Tally.ERP 9 may apply. Knowledge of taxation (eTDS,VAT,Service Tax, Excise) preferred Prior experience in Tally / software implementation will be an added advantage Good communication presentation skills Strong career growth possibilities Job Description The candidate would be engaged in implementing Tally.ERP 9 for our customers in Mumbai. The responsibilities would include: On-site training support to customers on Tally.ERP 9 Advanced training on Tally.ERP 9 This position offers an opportunity for accounting professionals to become successful consultants by venturing into the high growth accounting software / ERP industry

Additional job responsibilities include: Lead submission for annual reports, facility registrations, facility renewals, and product renewals Interact with authors/reviewers and subject matter experts with respect to delivery of CMC and/or Device documents required for regulatory submissions Preparing submission content plans for CMC submissions including, CMC IND/CTAs and amendments, Investigational Device Exemption (IDE)/Performance Study Application (PSA)/ Clinical Investigation Application (CIA), new marketing applications, facility registration and renewals, post market supplements/variations, product renewals, Module 3 baselines, and annual report/notifications Coordination, preparation, collection and/or legalization of CMC country specific documents Document and archive CMC submissions and related communications in the document management system Initiate and maintain CMC product and/or Device timelines at the direction of product lead Interface with the regulatory operations team Train staff on select procedures and systems Provide report status of activities and projects to teams and department Participate in cross-functional special project teams Basic Qualifications: Master s degree OR Bachelor s degree and 1-2 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Associate s degree and 6 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR High school diploma / GED and 8 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Preferred Qualifications: BS degree in Life Science Experience in manufacture, Process Development, Quality Assurance, Quality Control, or Analytical development Experience in IVD, Device or Combination Product regulatory submission process Regulatory CMC specific knowledge and experience Mature project management and organizational skills Strong and effective oral and written communication skills Experience in Veeva Vault platforms

Role - Technical Support Engineer Skills - Product Support, Technical/Application Support, L1/L2 Support, Troubleshooting, Ticketing tool (JIRA, ServiceNow, Salesforce) API, CRM, ERP, SaaS Solutions. Experience Range - 2- 8 years Location - Pune Work Model - Work from Office (5 days) Shift - Night shift - 6.00 pm to 3.00 am OR 8.00 pm to 4.00 am About the Role. As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner Job Duties: You will be reporting to the Manager, Technical Support. You will work from the Pune office in a hybrid shift. You will serve as contact for external customers by answering technical support telephone calls and emails. You will answer questions and troubleshoot issues related to use of SaaS software applications. You will be an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method. You will assist internal groups with technical issues and inquiries. You will set up test environments to verify reported software bugs and record in our issue tracking system - Jira. • You will clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system Salesforce. You will Create support documentation to be used internally and for customers. You will individually do case management, Service level agreement and C-SAT goals. Skills - A minimum of 2+ years relevant professional experience providing direct technical support to external customers by phone and electronically Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities. Work collaboratively with willingness to listen and work in fast-paced challenging environment. You should be able to prioritize, manage, multi-task and implement cross-functionally. Preferred Qualifications: Good-to-Have (Added advantage). Conversant with working with XML. Conversant with API. Database knowledge. Knowledge of Sales Tax (VAT & Use Tax). Experience in ERP Domain. Experience with Product based company. Experience with SaaS-based solutions. Experience with tracking tools like Salesforce & Atlassian Jira.

Job Description: We are looking for Trainee Customer Support Executives, to handle the following Job responsibilities: To conduct Product delivery To attend customer complaint / service calls and provide excellent support to customers Product Installation Provide after sales support and Visit customers periodically Willingness to travel Knowledge on Electronics Desired Candidate Profile: Willingness to travel extensively across India Basic knowledge in Electronics Customer Focus Ability to attend customer complaints, Install products and conduct product demonstrations Good Communication Skills Male candidates only Educational qualification: Diploma/B.tech in Electronics Experience: Fresher Work Location: Plot No.35, 36 & 37, Kancha Imarath, Near Ravirala Village, Hardware Park, Hyderabad, Telangana 501510

Experience Required : 3-5 yrs Job Description : Good Knowledge of Linux Basic Troubleshooting of Linux servers Hands-on on production servers is well good Housekeeping of root and other directories which come under our support. Creating SR, Patching Activity, Taking followup on SR and providing data as per requirements. Troubleshooting task related to Memory and Cpu Visiting Dc for Task related to Networking/Ports Restarting Pods and Changes in replicas for patching. Generating Exawatcher and Oswatcher. Resetting Password and unlocking User. Troubleshooting Issues with SRO on zoom and ACI Migration Activities and To mount directories creating mount-points . Involving in below activities after replacement completed from Field engineer ex:- Hard disk, Flash disk, Ib Switches, DIMM and Pcei card replacement activity. Oem Agent down issue resolving and Server rebooting activity from Ilom. Fault clear Activity on Solaris server and Zfs and Troubleshooting of health monitoring of Exadata,NCB. Sneep Installation Activity and Kubernetes OS Patching Activity. Exacc replacement Activity and Resolving Port down issue with DC noc team Baseline Remediation and Vulnerabilitiy Fix Activity VM Migration on PCC and Qualis Agent installation and PCC OS Patching activity and PM Module replacement Exacc OS Patching and Exacc Infra Patching Pods replicas increase and decrease POA and RBP and LVM Creation Troubleshooting issues while patching and SIEM Configuration on server

Seeking a proactive Customer Support Specialist to handle client enquiries, complaints, and lead follow-ups. Must ensure timely resolution, maintain CRM records, and support customer satisfaction for our IT products and services. Annual bonus Sales incentives Performance bonus Job/Soft skill training Course reimbursements

Job Title: API & Product Support Specialist Location: Noida, Sector 62 Shift: US Shift (Night Shift) Work Mode: 5 Days, Work from Office Role Description: This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effectively communicating with internal teams and clients. Job Description: We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our Online Ordering product, APIs, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively. Key Responsibilities: • Address and resolve customer queries regarding product usage, APIs, and integrations. • Perform API testing and quality testing to ensure seamless functionality. • Troubleshoot issues related to APIs and provide solutions promptly. • Analyze and interpret data using SQL for debugging and resolution. • Collaborate with internal teams to escalate and resolve complex technical issues. • Maintain documentation and provide feedback to improve product performance. Required Skills: • Expertise in API testing, Quality testing, and SQL. • Strong understanding of APIs and related integrations. • Excellent verbal and written communication skills to interact with overseas clients . Experience: Minimum of 2 years of experience in API testing, or a similar role. Preferred Qualifications: • Experience in the hospitality sector hotel industry or food app experience is required. • Familiarity with ticketing systems and troubleshooting tools. • Prior experience working with international customers is a plus. • Good Communication Skills. Industry • Hospitality Employment Type • Full-time

About the role We are seeking an experienced and proactive Sr. Sales Executive to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction. What you need for this role Education: Bachelor s degree in Business Administration, Marketing, or a related field. Experience: 2-5 years in a Customer Success, Account Management, or related roles within the technology industry. Skills & Requirements: Proven leadership experience, with the ability to mentor and develop a team of customer success associates. Strong interpersonal, communication, and presentation skills. Ability to handle complex customer situations & drive strategic customer engagements. Proficiency in CRM software, MS Office suite, and other customer management tools. Strategic mindset with a focus on driving customer satisfaction, retention, and growth. What you will be doing Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts. Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service. Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers. Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements. Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns products and services. Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement. Maintain accurate records of customer interactions, feedback, & resolutions using CRM software. Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries. Stay updated with industry trends and best practices in customer success and relationship management. Top reasons to work with us The organization is led by Rohit, an IIM alumnus who built the organization on a strong set of values. So you will be continuing your IIM journey itself. Join a fast-paced team of like-minded individuals who share the same passion as you with whom youll tackle new challenges every day. Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies. Enjoy a friendly and high-growth work environment that fosters learning and development. We are seeking an experienced and proactive Sr. Sales Executive to lead our customer success efforts in Mohali.

Work hard. Have fun. Make history. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you ll play a key role in driving Amazon s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon s catalogs. This role requires an individual with excellent analytical abilities and business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data. To meet these challenges we are looking for passionate, talented and super-smart support engineers (m/f). We are looking of people who innovate, love solving hard problems and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun and make history. Big Picture: solve problems at their root, stepping back to understand the broader context Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles Quality: You demonstrate appropriate quality and thoroughness. Integrity: You act with personal integrity at all times Professional: You work within your team s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers. Analyze and fix inconsistencies of existing metadata and business rules Use problem solving and analytical skills to solve business problems and drive process improvements 1+ years of software development, or 1+ years of technical support experience Experience troubleshooting and debugging technical systems Experience scripting in modern program languages 1+ years of technical support experience Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

Candidates must possess advanced SQL skills, capable of writing queries with medium complexity. While healthcare knowledge is not mandatory, it is beneficial. The candidate should have at least 3 years of troubleshooting experience in application or product support environments at level 2/3. Strong logical reasoning and analytical skills are essential, along with incident and change management expertise, which is a must-have. Project management and involvement in initiatives are considered advantageous. Career Level - IC2 * Troubleshoot, Investgiate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. * Troubleshoot/Investigate via backend methods by capturing log files, ability to read and analyze log files, querying tables, updating database fields, and cycling servers. * Perform changes by following Change Management Process. * Communicate effectively verbally and in writing to clients and internal stakeholders. * Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. * Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. * Perform complex troubleshooting investigations, document notes, and knowledge articles. * Collaborate among and across teams to ensure issues are addressed by the appropriate individuals. * Manage escalations efficiently and to provide timely support during incidents.

Job Title: Application Manager Successfactors. Position Profile Template. Position Profiles are useful in several aspects of the employment relationship, including hiring, compensation, and managing employee performance. Well-drafted Position Profiles can help increase clarity and employee accountability with respect to position duties, while protecting the company against risk.. Instructions : Use this form as a starting point to prepare a Position Profile for a new position[1] and/or changing an existing position within Nouryon. Here is guidance to keep in mind as you prepare the Position Profile:. When drafting, choose appropriate words and phrases using active words and phrases whenever appropriate. For example: “evaluate” or “analyze” instead of simply “review.” Similarly, without exaggerating, avoid language that is unnecessarily vague or diminishes the importance of the role. For example, describing a role as “assisting with” something, “supporting” someone, or acting “pursuant to the company’s standard operating procedures.”. Before finalizing, the line manager and HRBP should review the Position Profile. The line manager is accountable for ensuring that the Position Profile is an accurate description of the position. Management review helps ensure consistency across positions and across the company.. If any legal questions arise, consult with your HRBP regarding when to involve the Legal Department.. Consider unions and collective bargaining agreements (CBAs). Consult with the appropriate HRBP regarding any union or CBA applicable to the position to confirm whether it impacts the Position Profile.. Be sure to include any applicable mandatory provisions, as outlined in this form.. Include signature lines in the final Position Profile, to be signed by the employee and position supervisor, to acknowledge its accuracy.. Function, and Reporting Structure. Position title: Application Manager SF & Integration. Reports to: Delivery Manager Application Services/. Job function: Nouryon. Job level of manager: MM5. Job functional area: IM Services. Number of direct/ indirect reports: N/A. Position pay grade: MM4. Full-time/part-time: Full-time. Country & Location:. Temporary position: No. Travel required: Yes. If yes, geographic region: USA, Netherland, Asia. If yes, percentage: 10%. In-person/remote: In-person. [1] The definition of a new position is one that is not in the existing organizational design (HR establishment) and is associated with growth or expansion and is additional to your approved headcount. ". Required. Education:. Master or Bachelor level of education (or similar level). Show more Show less

Career Area: Technology, Digital and Data : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing world-class digital capabilities to our products and services. With almost one million connected assets worldwide, we're focused on using IoT and other data, technology, advanced analytics and AI capabilities to help our customers build a better world. This is position is in the Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards, and processes to enable (E2E) telemetry data quality monitoring, finding sources of quality issues, and working with process partners to resolve the problems at source. JOB PURPOSE:To identify and find solutions to telemetry data failures and, coordinate and communicate quality issues to CPI teams and process partners to drive improvements. JOB DUTIESIdentify telemetry data quality issues by data mining and analysis. development for telemetry data business rules and dashboards, work with internal teams to get buy-in on requirements, implementation, and testing. Lead validation of business rules, defect triage, and monitoring of telemetry data for production and field follow. Investigates hardware and software issues and provides technical information for the continuous product improvement (CPI) process. Assesses the impact of field product problems on the company and the customer. Ability to work with global teams/different time zones and backgrounds. BACKGROUND/EXPERIENCE: This position typically requires an accredited engineering degree. 5-7 years of development or product support experience in IoT/ telemetry systems Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high-velocity environment. Requires the ability to effectively communicate technical information to a broad range of audiences. The incumbent must have strong initiative, interpersonal, organizational, and teamwork skills. Top candidates will haveKnowledge of Caterpillar telemetry devices and telemetry data. Previous knowledge of Caterpillar products, working with a different unit, or working with different products, processes or systems is desirable. Knowledge of Tableau/BI tools, scripting to automate data analysis, and SQL query development. Experience with handling large data sets in various formats. Have Cat Machine system embedded SW development experience particularly in VIMS area. Skill DescriptorsDecision Making and Critical ThinkingKnowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Level Working KnowledgeApplies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Working KnowledgeDelivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Customer Happiness at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. Its not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly. Providing time-sensitive help to meet the customer s needs during each interaction is of utmost importance. What are we looking for you're empathetic to customers and can easily put yourself in their shoes. You listen and understand we'll. Your job is to make the customer feel empowe'red and happy after each interaction. You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you dont know the answer right away. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You write we'll. You know exactly what word or punctuation to use based on the context. As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn. What will you do you'll be our Product Champ. Providing solutions to different problems of clients by taking the help of different internal tools and stakeholders. you'll work one-on-one with customers, helping them to get the most out of Exotel. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients. Maintain our knowledge base ,site. write, edit and help create content whenever necessary. We work 18*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you'll be working from home during nights and over weekends, though) You will also be involved in Customer experience projects across the organization. What s in for you Internship Certificate on completion of internship with potential to convert to a full time job offer You get to communicate with the movers and shakers of india s start-up ecosystem You get to work with a fun crowd Complimentary breakfast, lunch, fruits and junk food Working 5 days a week

- Handle online/field enquiries - Identify new clients - Prepare quotations - Finalize orders & ensure client satisfaction - Build long-term client relationships - Provide product support - Conduct site visits around Pune for meetings/promotions Required Candidate profile - Excellent communication skills in English Hindi & Marathi - Understanding of industrial product sales & B2B marketing - Knowledge of MS Office - Smart Confident & have customer-centric approach