2Nfinity Technology Services

1+ years of relevant application support experience with a strong customer interaction experience. 1+ years of Insurance Domain experience , (Pref: General Insurance) . Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. Manage business user expectations regarding estimated response times for issue resolution. To support / resolve software and technical questions from the end users of the customer efficiently and effectively. On need basis discuss with the business teams to seek additional details about the issue. Prioritize the issue with the right severity levels basis business impact understanding from the user. Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate. Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the application and the app server and perform the initial investigation. Coordinate with end user and support the L2 and L3 team in recreating the reported issue. Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. Passion to be a part of a hardworking and winning team and ability to multi-task in a fast-paced environment. Strong attention to detail when communicating with customers (verbal & written) and possess strong active listening skills. Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. Ensure to maintain and document test cases of each application bugs. Fine Tuning of Application and database related queries. Ensure the system Bugs and Implement the changes within schedule. Safety and prevention planning and track a control on each activity. Maintain and update the master with proper business approvals. . Making automation of daily task. Review of Application users and roles as per schedule. Maintain all business requirement details in tracker. Management's approval on customization cost. . Implement and keep all Applications related SOP process, policies and procedures up to date. Preparing and maintaining checklist for daily IT task. Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes. Job Types: Full-time, Part-time, Regular / Permanent Part-time hours: 45 per week Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Schedule: Flexible shift Job Types: Full-time, Part-time, Permanent Pay: ₹153,190.17 - ₹904,586.24 per year Benefits: Paid sick time Paid time off Provident Fund Work Days: Monday to Friday Experience: total work: 1 year (Required) Expected Start Date: 15/06/2025

1+ years of relevant application support experience with a strong customer interaction experience. . Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. Manage business user expectations regarding estimated response times for issue resolution. To support / resolve software and technical questions from the end users of the customer efficiently and effectively. On need basis discuss with the business teams to seek additional details about the issue. Prioritize the issue with the right severity levels basis business impact understanding from the user. Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate. Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the application and the app server and perform the initial investigation. Coordinate with end user and support the L2 and L3 team in recreating the reported issue. Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. Passion to be a part of a hardworking and winning team and ability to multi-task in a fast-paced environment. Strong attention to detail when communicating with customers (verbal & written) and possess strong active listening skills. Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. Ensure to maintain and document test cases of each application bugs. Fine Tuning of Application and database related queries. Ensure the system Bugs and Implement the changes within schedule. Safety and prevention planning and track a control on each activity. Maintain and update the master with proper business approvals. . Making automation of daily task. Review of Application users and roles as per schedule. Maintain all business requirement details in tracker. Management's approval on customization cost. . Implement and keep all Applications related SOP process, policies and procedures up to date. Preparing and maintaining checklist for daily IT task. Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes. Job Types: Full-time, Part-time, Regular / Permanent Part-time hours: 45 per week Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Schedule: Flexible shift Job Types: Full-time, Part-time, Permanent Pay: ₹153,190.17 - ₹904,586.24 per year Benefits: Paid sick time Paid time off Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person Expected Start Date: 01/08/2025

For the report developer position, we require a profile with a minimum of 1+ years of experience, possessing the skill set outlined below. The candidate should also have hands-on experience and a willingness to work with reporting tools. Strong understanding of SQL (Structured Query Language) and its various clauses, such as SELECT, JOIN, GROUP BY, HAVING, and more, for querying and manipulating data. Expertise in optimizing SQL queries and database performance using techniques like indexing, query analysis, EXPLAIN statements, and understanding execution plans. Knowledge of various types of indexes (e.g., B-tree, hash, full-text) and their appropriate usage to speed up query execution. . Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. Manage business user expectations regarding estimated response times for issue resolution. To support / resolve software and technical questions from the end users of the customer efficiently and effectively. On need basis discuss with the business teams to seek additional details about the issue. Prioritize the issue with the right severity levels basis business impact understanding from the user. Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate. Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the application and the app server and perform the initial investigation. Coordinate with end user and support the L2 and L3 team in recreating the reported issue. Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. Passion to be a part of a hardworking and winning team and ability to multi-task in a fast-paced environment. Strong attention to detail when communicating with customers (verbal & written) and possess strong active listening skills. Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. Ensure to maintain and document test cases of each application bugs. Fine Tuning of Application and database related queries. Ensure the system Bugs and Implement the changes within schedule. Safety and prevention planning and track a control on each activity. Maintain and update the master with proper business approvals. . Making automation of daily task. Review of Application users and roles as per schedule. Maintain all business requirement details in tracker. Management's approval on customization cost. . Implement and keep all Applications related SOP process, policies and procedures up to date. Preparing and maintaining checklist for daily IT task. Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes. Job Types: Full-time, Part-time, Regular / Permanent Part-time hours: 45 per week Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Schedule: Flexible shift Job Types: Full-time, Part-time, Permanent Pay: ₹153,190.17 - ₹904,586.24 per year Benefits: Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Experience: total work: 1 year (Required) PL/SQL: 1 year (Required) Work Location: In person Expected Start Date: 19/08/2025