1+ years of relevant application support experience with a strong customer interaction experience. 1+ years of Insurance Domain experience , (Pref: General Insurance) . Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. Manage business user expectations regarding estimated response times for issue resolution. To support / resolve software and technical questions from the end users of the customer efficiently and effectively. On need basis discuss with the business teams to seek additional details about the issue. Prioritize the issue with the right severity levels basis business impact understanding from the user. Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate. Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the application and the app server and perform the initial investigation. Coordinate with end user and support the L2 and L3 team in recreating the reported issue. Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. Passion to be a part of a hardworking and winning team and ability to multi-task in a fast-paced environment. Strong attention to detail when communicating with customers (verbal & written) and possess strong active listening skills. Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. Ensure to maintain and document test cases of each application bugs. Fine Tuning of Application and database related queries. Ensure the system Bugs and Implement the changes within schedule. Safety and prevention planning and track a control on each activity. Maintain and update the master with proper business approvals. . Making automation of daily task. Review of Application users and roles as per schedule. Maintain all business requirement details in tracker. Management's approval on customization cost. . Implement and keep all Applications related SOP process, policies and procedures up to date. Preparing and maintaining checklist for daily IT task. Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes. Job Types: Full-time, Part-time, Regular / Permanent Part-time hours: 45 per week Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Schedule: Flexible shift Job Types: Full-time, Part-time, Permanent Pay: ₹153,190.17 - ₹904,586.24 per year Benefits: Paid sick time Paid time off Provident Fund Work Days: Monday to Friday Experience: total work: 1 year (Required) Expected Start Date: 15/06/2025
1+ years of relevant application support experience with a strong customer interaction experience. . Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. Manage business user expectations regarding estimated response times for issue resolution. To support / resolve software and technical questions from the end users of the customer efficiently and effectively. On need basis discuss with the business teams to seek additional details about the issue. Prioritize the issue with the right severity levels basis business impact understanding from the user. Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate. Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the application and the app server and perform the initial investigation. Coordinate with end user and support the L2 and L3 team in recreating the reported issue. Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. Passion to be a part of a hardworking and winning team and ability to multi-task in a fast-paced environment. Strong attention to detail when communicating with customers (verbal & written) and possess strong active listening skills. Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. Ensure to maintain and document test cases of each application bugs. Fine Tuning of Application and database related queries. Ensure the system Bugs and Implement the changes within schedule. Safety and prevention planning and track a control on each activity. Maintain and update the master with proper business approvals. . Making automation of daily task. Review of Application users and roles as per schedule. Maintain all business requirement details in tracker. Management's approval on customization cost. . Implement and keep all Applications related SOP process, policies and procedures up to date. Preparing and maintaining checklist for daily IT task. Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes. Job Types: Full-time, Part-time, Regular / Permanent Part-time hours: 45 per week Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Schedule: Flexible shift Job Types: Full-time, Part-time, Permanent Pay: ₹153,190.17 - ₹904,586.24 per year Benefits: Paid sick time Paid time off Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person Expected Start Date: 01/08/2025
For the report developer position, we require a profile with a minimum of 1+ years of experience, possessing the skill set outlined below. The candidate should also have hands-on experience and a willingness to work with reporting tools. Strong understanding of SQL (Structured Query Language) and its various clauses, such as SELECT, JOIN, GROUP BY, HAVING, and more, for querying and manipulating data. Expertise in optimizing SQL queries and database performance using techniques like indexing, query analysis, EXPLAIN statements, and understanding execution plans. Knowledge of various types of indexes (e.g., B-tree, hash, full-text) and their appropriate usage to speed up query execution. . Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. Manage business user expectations regarding estimated response times for issue resolution. To support / resolve software and technical questions from the end users of the customer efficiently and effectively. On need basis discuss with the business teams to seek additional details about the issue. Prioritize the issue with the right severity levels basis business impact understanding from the user. Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate. Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the application and the app server and perform the initial investigation. Coordinate with end user and support the L2 and L3 team in recreating the reported issue. Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. Passion to be a part of a hardworking and winning team and ability to multi-task in a fast-paced environment. Strong attention to detail when communicating with customers (verbal & written) and possess strong active listening skills. Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. Ensure to maintain and document test cases of each application bugs. Fine Tuning of Application and database related queries. Ensure the system Bugs and Implement the changes within schedule. Safety and prevention planning and track a control on each activity. Maintain and update the master with proper business approvals. . Making automation of daily task. Review of Application users and roles as per schedule. Maintain all business requirement details in tracker. Management's approval on customization cost. . Implement and keep all Applications related SOP process, policies and procedures up to date. Preparing and maintaining checklist for daily IT task. Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes. Job Types: Full-time, Part-time, Regular / Permanent Part-time hours: 45 per week Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Schedule: Flexible shift Job Types: Full-time, Part-time, Permanent Pay: ₹153,190.17 - ₹904,586.24 per year Benefits: Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Experience: total work: 1 year (Required) PL/SQL: 1 year (Required) Work Location: In person Expected Start Date: 19/08/2025
Job description Tester (2 to 4 years exp.) Must Have : · Tester should have 2-4 years of experience Knowledge of the below is an added advantage · Knowledge in SQL will be plus. · Should have ability to work independently at client’s end. Good Understanding and prior experience of Loan systems Banking or Lending domain Good to Have: · Reviewing software requirements and preparing test scenarios. · Analyzing test results on database impacts, errors or bugs, and usability. · Analyzing test results on database impacts, errors or bugs, and usability. · Good organizational skills and detail-oriented mindset. Job Type: Full-time Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: Functional testing: 2 years (Required) Willingness to travel: 100% (Preferred) Work Location: In person
As an Application Support Specialist with over 1 year of relevant experience, you will be responsible for providing exceptional support to customers, particularly in the Insurance Domain, preferably General Insurance. Your key tasks will include supporting UAT / SIT environments for various projects and bug fixes, managing user expectations, resolving software and technical queries efficiently, and collaborating with the business teams to prioritize and address issues promptly based on severity levels and business impact understanding. You will work closely with the Product Support team to manage customer inquiries, escalate issues when necessary, and communicate progress and resolutions with customers regularly. Additionally, you will be required to run monitoring reports for usage, performance, and availability, gather logs for initial investigations, and coordinate with end users and L2/L3 support teams to recreate reported issues. Your role will also involve meeting SLAs for response and resolution times, conducting second-level analysis of production issues, coordinating with application vendors for issue resolution within defined timelines, documenting test cases for application bugs, fine-tuning application and database queries, ensuring timely implementation of system changes, and maintaining updated records of business requirements. Furthermore, you will be expected to automate daily tasks, review application users and roles, maintain IT-related documents, develop and implement operational and business systems policies, standards, and procedures, and prepare checklists for daily IT tasks. It is essential to have a passion for working in a dynamic team environment, possess strong communication skills (both verbal and written), attention to detail, and the ability to multitask effectively. This position offers full-time or part-time employment with flexible schedules, paid sick time, paid time off, and provident fund benefits. The workdays are from Monday to Friday, and the expected start date is 02/06/2025.,
Job description Tester (0 to 3 years exp.) Must Have : · Tester should have 0-3 years of experience Knowledge of the below is an added advantage · Knowledge in SQL will be plus. · Should have ability to work independently at client’s end. Good Understanding and prior experience of Loan systems Banking or Lending domain Good to Have: · Reviewing software requirements and preparing test scenarios. · Analyzing test results on database impacts, errors or bugs, and usability. · Analyzing test results on database impacts, errors or bugs, and usability. · Good organizational skills and detail-oriented mindset. Job Type: Full-time Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Experience: Functional testing: 2 years (Required) Willingness to travel: 100% (Preferred) Work Location: In person