3623 Product Support Jobs - Page 6

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Job Description: We are looking for motivated and enthusiastic fresh graduates to join our IT team. The candidate will support software development, system maintenance, application support, and client-related IT activities. This role offers an excellent opportunity to learn and grow in an IT environment. Role & responsibilities : Assist in software development, testing, and deployment activities Provide application and technical support to internal teams or clients Analyze and resolve basic technical issues Prepare technical documentation and reports Collaborate with team members to deliver project requirements Follow company policies, processes, and quality standards Learn new technologies ...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other departments, team, and workgroup members, by contributing time, effort, and ideas. Be available...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other departments, team, and workgroup members, by contributing time, effort, and ideas. Be available...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. Primary Shift | 8:30 AM - 5:00 PM IST, includes a 30-minute break --- Saturday - Wednesday What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other depa...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. Primary Shift | 8:30 AM - 5:00 PM IST, includes a 30-minute break --- Monday-Friday What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other departments...

About the Role Zenoti is seeking a highly skilled and customer-obsessed Lead, Technical Accounts to partner with some of the world s leading salons, spas, medical spas, and wellness businesses. As a Lead, Technical Accounts in the Support TAM team - you will act as the strategic and technical liaison for assigned customer accounts, ensuring their operational success on the Zenoti platform. This role blends technical troubleshooting, account oversight, analytics, customer relationship management, and cross-functional collaboration. You will drive improved customer experience, ensure seamless issue resolution, and act as the voice of the customer within Support and Product. What You Will Be Do...

Lead the Charge: Take ownership of the digital product, turning the roadmap into deliverables that align with the overall strategy and product vision Collaborate and Innovate: Work closely with digital product managers, engineers, UX designers, and data analysts to continuously improve our products and user experience Drive Transformation: Support and guide the team in their agile journey and transformation into a product team with a strong user focus This is how you could make an impact You take ownership of the digital product and as a champion of the product vision and your team, you will turn the roadmap into deliverables and secure the alignment with the overall strategy and product vis...

Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues ...

About the Role Zenoti is seeking a highly skilled and customer-obsessed Support Technical Account Manager (TAM) to partner with some of the world s leading salons, spas, medical spas, and wellness businesses. As a TAM, you will act as the strategic and technical liaison for assigned customer accounts, ensuring their operational success on the Zenoti platform. This role blends technical troubleshooting, account oversight, analytics, customer relationship management, and cross-functional collaboration. You will drive improved customer experience, ensure seamless issue resolution, and act as the voice of the customer within Support and Product. What You Will Be Doing Customer Engagement Issue O...

Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues ...

Job Title: Technical Support Representative Experience: Fresher Employment Type: 1-Year Contract Working Days: 5 Days Working Shift Time - Rotational Shift Job Role & Responsibilities: Provide technical support Assist clients with troubleshooting and resolving technical issues. Demonstrate excellent written and spoken communication skills. Understand and follow business processes efficiently. Apply analytical and logical skills to problem-solving. Work in rotational shifts covering 24x7 operations (weekends, evenings, holidays, and 3rd shift included). Maintain a professional and positive attitude while interacting with clients and team members. Education & Eligibility: Graduate in BCA/BSC C...

•Plan operations and maintenance for Architecture, Engineering and Construction (AEC) applications, infrastructure and data for internal clients, including but not limited to Burns & McDonnell’s current primary four applications: Autodesk, Bentley Systems, Hexagon and ESRI. •Deploy and support AEC applications and additional applications as required by business demand. •Lead administration and develop automation routines related to product operations (provisions, permissions, metadata) to support business requirements. •Applies knowledge and experience to complex initiatives and finds/develops operational efficiencies to improve project execution. •Responsible for coordination between IT dis...

Who are we looking for? Application Support Engineer with overall experience of 4+ years of experience in development and supporting Complex and critical large scale distributed systems and extensive hands-on experience in handling production failures & driving root cause analysis and remediation. Primary Responsibilities: Proactively manage production outages and performance issues through quality analysis and rapid resolution. Lead incident management, ensuring clear communication with users, application owners, and senior stakeholders. Perform root cause analysis (RCA) and document post-mortems for incidents. Identify recurring patterns, conduct thorough post-mortems, and implement perman...

Role: Support Manager (App) Location: Hyderabad Position Type: Full-Time Experience Level: 8-10 Years (relevant production support experience) We are looking for an experienced Support Manager to lead and manage enterprise-grade production support operations for complex, distributed applications. The ideal candidate will have strong technical depth in microservices-based architectures, API-driven ecosystems, cloud (AWS), and application monitoring/log analysis, combined with excellent stakeholder and customer management skills.This role is critical in ensuring high availability, rapid incident resolution, effective root cause analysis, and seamless coordination during production incidents. T...

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by being the voice...

Product Support Specialist Req number: R6800 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Product Support Specialist ready t...

Position: Customer Support Executive Location: Surat (Work from Office) Experience: Fresher to upto 4 years About the company: At Suvit , were transforming how Indias accounting and financial ecosystem works. As a leading Fintech SaaS platform, we help CA firms and businesses automate repetitive tasks, eliminate manual errors, and boost operational efficiency. With thousands of active users and strong year-on-year growth, Suvit is becoming the go-to automation partner for modern finance teams. We are a young, ambitious, and rapidly expanding product company headquartered in Surat. Joining Suvit means working with passionate innovators, taking ownership, and contributing to a product that imp...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Summary Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Key Responsibilities Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Job Requirements Should have end to end understanding of the Packet Core Solutions Should have deep knowledge of 4G and overall understanding ...

The Service Specialist-Drill is responsible for providing support to customers business, by providing service and technical support on Drill (By means of improving availability and performance of machines with a focus on reliability centred maintenance practice) and effectively transfer knowledge of maintenance and repair processes to Site service engineers and technicians. posting is at Dariba Mines,Rajasthan. Key performance areas Environment, Health and Safety Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers. Take reasonable care for your own health and safety and ensure that your actions...

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. We are seeking an Escalation Engineer to serve as a strategic interface between Support, Engineering, Product, and other internal team...

Your key responsibilities as a Data Support Analyst will be to: Case Management: Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest accuracy levels Issue and Request Management: Effective primary and secondary investigation of fund data related cases reported to achieve first hand resolution ; Fulfilment of client request within the scope of client operations; Manage internal communication with the resolver teams, provide active user notifications wherever required Customer Relationships: Respond promptly...