3605 Product Support Jobs - Page 6

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Summary Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Key Responsibilities Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Job Requirements Should have end to end understanding of the Packet Core Solutions Should have deep knowledge of 4G and overall understanding ...

The Service Specialist-Drill is responsible for providing support to customers business, by providing service and technical support on Drill (By means of improving availability and performance of machines with a focus on reliability centred maintenance practice) and effectively transfer knowledge of maintenance and repair processes to Site service engineers and technicians. posting is at Dariba Mines,Rajasthan. Key performance areas Environment, Health and Safety Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers. Take reasonable care for your own health and safety and ensure that your actions...

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. We are seeking an Escalation Engineer to serve as a strategic interface between Support, Engineering, Product, and other internal team...

Your key responsibilities as a Data Support Analyst will be to: Case Management: Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest accuracy levels Issue and Request Management: Effective primary and secondary investigation of fund data related cases reported to achieve first hand resolution ; Fulfilment of client request within the scope of client operations; Manage internal communication with the resolver teams, provide active user notifications wherever required Customer Relationships: Respond promptly...

Job Profile : Database Administrator, MSSQL Location : Mumbai Experience Required : 6-7 yrs - Softenger Job Profile : Database Administrator, MSSQL Job Location : Mumbai Experience Required : 6-7 yrs Job Description : 1. Database Maintenance Troubleshooting Diagnose and resolve databases stuck in Recovery Pending, Suspect, or Emergency states. Perform root cause analysis for database startup failures, log file corruption, incomplete recovery, and storage issues. Fix issues related to missing/corrupted MDF, NDF, LDF files. Work on strip files, log file growth issues, disk threshold incidents, and fragmentation problems. 2. Performance Tuning Execute and analyze Index Scan and Index Seek behav...

Your role and responsibilities In this role, you will have the opportunity to execute technical assignments. Each day, you will deliver technical solutions as per agreed timeline and standards using established solutions. You will also showcase your expertise by supporting the development of technical expertise solutions and services. You will be mainly accountable for: Perform on-site robot configuration, commissioning, and debugging at customer locations, including ABB and Kawasaki robots. Collaborate closely with integrators and Tier 1 customers to ensure robots are configured, powered up, and optimized for specific applications. Support the selection and ordering of appropriate robots ba...

About the opportunity Join the award-winning Dayforce HCM teaM Work with the latest technologies on a world-leading development team transforming human capital management with a single, end-to-end, SaaS application. We are streamlining and accelerating processes, improving accuracy, enhancing efficiencies and driving business results. If you want to be part of a team where innovation fuels your world and career growth is abundant, choose Dayforce. The Project Manager is responsible for the end-to-end delivery of Dayforce HCM implementation projects across multiple countries in the Asia region. This role oversees the planning, execution, monitoring, and completion of projects within defined t...

About the opportunity The Technical Consultant General Ledger (TC) plays a critical role in supporting General Ledger implementations by developing, maintaining, and delivering GL export definitions using XML and XSLT code. This position is a non-client facing role that works closely with the General Ledger Consultant throughout the entire implementation life cycle to ensure the successful delivery of technical solutions. The Technical Consultant will contribute to the configuration, troubleshooting, and documentation of technical deliverables that integrate payroll and accounting data into clients General Ledger systems. This role requires strong technical acumen, analytical problem-solving...

day-to-day responsibilities . Lead end-to-end triage and resolution of tickets submitted by users of the Trove custom apps Assess severity, provide workarounds, and escalate if necessary Learn the workflow of the custom Trove apps and provide clarification and guidance to issue reporters Debug and resolve integration issues between Troves platform and customers existing e-commerce systems, including API connections, webhook failures, and data synchronization problems. Provide timely updates for stakeholders on the status of issues Ensure that the pertinent stakeholders are looped in to ensure that issues are resolved within the agreed SLAs Track statistics on Jira Service Manager tickets to ...

We are seeking a proactive and customer-focused RPA Product Support Engineer to join our team. In this role, you will own the resolution of product-related issues, maintain documentation, and collaborate with cross-functional teams to drive continuous improvements. Your expertise will ensure that customers receive timely, accurate support and that our RPA platform remains reliable and up-to-date. Key Responsibilities - 1. Customer Issue Resolution - Serve as primary contact for product-related inquiries, triaging tickets in Jira or ServiceNow. Diagnose and resolve functional, configuration, or installation issues; escalate complex bugs to Engineering. Provide clear status updates to customer...

About Us Are you ready to build the future of supply chainAt Gather AI, were not just creating software; were pioneering a new era of warehouse intelligence. Weve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If youre looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. Were leading the charge in the rapid...

Key Responsibilities Customer Support Operations Manage daily customer support operations across phone, email, WhatsApp, live chat, and ticketing systems. Ensure timely and accurate resolution of customer queries, complaints, and escalations. Define and monitor SLAs, CSAT, NPS, TAT, and other CX metrics. Handle critical escalations and ensure root cause analysis and corrective actions. After-Sales & Service Management Oversee after-sales processes including returns, replacements, refunds, warranties, and service requests. Coordinate with authorized service centers, brands, logistics partners, and internal teams. Ensure smooth repair and service workflows with minimal customer friction. Monit...

Responsibilities: * Troubleshoot software & hardware issues * Maintain product knowledge base * Collaborate with development team on bug fixes * Provide technical assistance via phone/email

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure the productivity of the process - Record, track, and document all queries received, problem-solving step...

We are looking for a highly skilled and experienced SMB Renewal Account Manager to join our team. The ideal candidate will have a strong background in sales and account management, with a focus on driving revenue growth through effective relationship building and retention strategies. Roles and Responsibility Develop and execute strategic plans to drive revenue growth through upselling and cross-selling opportunities. Build and maintain strong relationships with key decision-makers at client organizations. Identify and pursue new business opportunities within existing accounts. Collaborate with internal teams to deliver exceptional customer service and support. Analyze market trends and comp...

We are looking for a skilled Account Manager II to join our team in the SALES industry. The ideal candidate will have a strong background in sales and account management, with excellent communication and interpersonal skills. Roles and Responsibility Develop and execute sales strategies to achieve business objectives and expand the customer base. Build and maintain strong relationships with existing clients to increase sales revenue and customer satisfaction. Identify new business opportunities and develop plans to pursue them. Collaborate with cross-functional teams to ensure seamless execution of sales initiatives. Analyze market trends and competitor activity to stay ahead in the industry...

*Handling Software Development Process *Handling Customer Onboarding *Handling Ongoing Customer Support *Client Communication In English *Project Analysis, Requirements Gathering & Documentation Required Candidate profile Fresher & experienced female candidates preferred. Responsible, hardworking, with good communication skills in English. Knowledge of Project Management, Client coordination required. Perks and benefits Remote Opportunity,5 Days Working,Internet Expense

Job Description: About IDfy IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry. Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. We have successfully raised $27M from Elev8 Venture Partners, KB In...

Associate Systems Administrator - Application Support (AMG) Team: Application Management Group - DevOps Notified is seeking an Associate System Administrator to join our team of Developers, Quality Assurance Engineers and Product Managers based out of our Bangalore, India office location. Job Summary: AMG/Cloud Reliability is a 24/7 function managing observability and being first line of technical support for Notified production infrastructure and applications. This function is critical to the organization as its responsible for high reliability of the Infrastructure and Applications. Essential Duties: Day to day responsibilities of the role include, but are not limited to: 24/7 Monitoring a...

Associate Systems Administrator - Application Support (AMG) Team: Application Management Group - DevOps Notified is seeking an Associate System Administrator to join our team of Developers, Quality Assurance Engineers and Product Managers based out of our Bangalore, India office location. Job Summary: AMG/Cloud Reliability is a 24/7 function managing observability and being first line of technical support for Notified production infrastructure and applications. This function is critical to the organization as its responsible for high reliability of the Infrastructure and Applications. Essential Duties: Day to day responsibilities of the role include, but are not limited to: 24/7 Monitoring a...

So, what s the role all about Within Actimize, the IFM Product of the Fraud LOB is focused on building and enhancing advanced solutions to prevent and detect fraudulent activity across large U. S. banks. Leveraging the latest in data-driven intelligence, the team is continuously innovating to ensure financial institutions stay ahead of evolving fraud threats. How will you make an impact NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize that every employee s contributions are integral to our company s growth ...

Manage resources for the creation and maintenance of service information and/or technologies, specific to Electrical and Hydraulic schematics Execution of detail-level work plans & schedules, monitoring progress, and addressing challenges or delays Provide day-to-day guidance, coaching, and developing a passionate team of customer-focused professionals, respected for results, and driven by our Values in Action Create & maintain an organizational climate/culture that encourages innovation, collaboration, excitement/commitment, and a sense of urgency toward business success Develop global collaborative relationships across the Service Information Division, Product Groups, Dealers, and other cr...