2134 Product Support Jobs - Page 6

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Support Lead - Production Support (Healthcare Platform) Experience Level: 15+ Years Employment Type: Full-Time About the Role: We are seeking a proactive and technically adept Support Lead Production support to oversee customer support operations for our enterprise-grade B2B platform serving healthcare clients. This role is pivotal in managing escalations, driving resolution of complex issues, and ensuring a seamless post-implementation experience. You will work closely with implementation, engineering, and product teams to deliver exceptional customer satisfaction in a regulated, mission-critical environment. Key Responsibilities: Lead the technical support function for enterprise healthcar...

Responsibilities: * Manage customer queries via Freshdesk, email & chat * Collaborate with product team on issue resolution * Ensure timely responses & resolutions * Maintain high NPS scores through excellent service

About the Role The Solutions Engineer, DSP at PubMatic drives the success of DSPs launches and platform integrations. The Solution Engineer is deployed for strategic DSPs launches to ensure that the implementation of platform products is completed on-schedule and successfully, and leads the tracking of technical escalations after launch. This position is a critical to the growth of our strategic partnerships with DSPs, as well as the ongoing evolution of our product suite.The responsibilities include partnering with the DSPs Development team by designing and executing implementation plans for customers, collaborating with Product Management and Engineering teams to coordinate resources, and ...

Responsibilities: Provide technical assistance via phone, email & chat Collaborate with development team on product improvements Troubleshoot software issues & resolve customer complaints

Job Duties Note: Candidate preferable work in Mumbai or Hyderabad. 1.Assist the sales to answer the technical questions raised by the customer, collaborate with the visit, and preach the product introduction; 2.Respond to customer feedback and complaints in a timely manner and give solutions, collaborate with factory technicians to effectively solve the needs and problems raised by customers; 3.Understand customer needs through on-site visits, grasp the actual problems of customer feedback and guide customers to solve product and technical problems; 4.Improve and optimise internal technical database, collect product information and customer feedback. Job Requirements: 1.Bachelor degree or ab...

Boomi - Software Support Engineer - Backend Team Boomi is looking for an enthusiastic individual with a perfect blend of technical understanding and communication skills passionate for helping customers. As a Boomi Software Support Engineer on the Triage Team, you enjoy working with customers, troubleshooting issues, and finding creative solutions to complex technical problems. Responsibilities Triage Team members are the catalysts to creating a world-class software support experience for Boomi customers. Working via chat, phone, email, and Boomi s Support Portal, you will engage with our customers to troubleshoot and resolve complex issues with Boomi s IPaaS solutions while setting the prio...

Advanced Troubleshooting : Diagnose and resolve high-priority issues, collaborating with cross-functional teams to identify root causes and implement effective solutions. Application Support: Provide in-depth support for application systems, including performance tuning, incident management, and problem resolution. System Management : Oversee and optimize Linux servers, including memory management, CPU utilization, and overall system health. Scripting and Automation : Develop and maintain shell scripts to automate repetitive tasks and improve operational efficiency. Database Management : Perform SQL queries and database troubleshooting on PostgreSQL and Oracle environments. Technical Experti...

Youll make an impact by: Collaborate with customers to resolve a wide range of system and user challenges. Act as a customer advocate at Siemens, liaising with the internal teams to ensure the customers voice is heard. Ensure compliance with Siemens' professional standards and processes. Prioritize, research, diagnose, troubleshoot, and resolve customer-submitted issues within defined SLAs. Record and manage incident in accordance with departments standards. Escalate customer issues to appropriate teams or management as needed, and drive issues to resolution. Gain a comprehensive understanding of Siemens software operations, becoming an expert in specific functional areas. Deploy Gridscale X...

Job Description: We are looking for Trainee Customer Support Executives, to handle the following Job responsibilities: To conduct Product delivery To attend customer complaint / service calls and provide excellent support to customers Product Installation Provide after sales support and Visit customers periodically Willingness to travel Knowledge on Electronics Desired Candidate Profile: Willingness to travel extensively across India Basic knowledge in Electronics Customer Focus Ability to attend customer complaints, Install products and conduct product demonstrations Good Communication Skills Male candidates only Educational qualification: Diploma/B.tech in Electronics Experience: Fresher W...

1. Dealership management 2. Workshop management 3. Total Productivity Management 4. Product technical knowledge 5. Market knowledge 6. Legal knowledge 7. Basics of finance 8. Project management Behavioural L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations 5. KEY RESPONSIBILITIES a) Dealership profitability 1. Planning and monitoring the achievement of the service targets in the area 2. Execution of primary service network (dealer workshops branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities 3. Identification of service gaps and recommend new dealer workshops/branches 4. Promoting the sal...

As a Technical Trainer at CTM, your role will be crucial in providing new consulting staff with a solid foundational understanding of the consultant role and keeping all employees updated on technical products across the business. Your responsibilities will include: - Delivering and continually enhancing technical training programs focused on Operations, Client Value Managers, and Business Analysis and Solutions Managers. - Ensuring that all employees have a thorough understanding of processes, procedures, and systems within CTM through your extensive training experience. - Playing a key role in employee development and supporting the enhancement of key skills within the organization. - Util...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps ta...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all querie...

understanding how integration works Connection between Systems Network Systems User Management Payment Flow + Integration Experience in API - Rest API, Postman GCP Logs Strong customer facing abilities. JSON knowledge API Calls Required Candidate profile 3–6 yrs of exp in a Support Engineer, Integration Support, or Technical Support role Working knowledge of REST APIs, including testing and troubleshooting using Postman or similar tools.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Application Support Associate About the Role The (P1) Application Support Associate supports a group of business-cr...

Job Description Summary This position is responsible for the Systems Administration of Corrigo, a Computerized Maintenance Management System (CMMS) and facility service request (FSR) system. General duties include system configuration, records maintenance, properties, assets, system/data integrity, and auditing. This position balances scope, time, cost, and quality, while maintaining a customer focus. Roles and Responsibilities Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives. Ongoing Database management Track time spent supporting accounts and manage data management req...

Assists with product problem management within an assigned territory or industry; Maximizes Customer Loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements thru appropriate and timely use of resources including Goodwill. Responsibilities Providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process. Building dealers technical capabilities to identify and repair product deficiencies. Providing technical guidance and counseling deale...

About the Role The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk /Program teams, etc. The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support ...

We are looking for passionate individuals who are committed not just to personal growth but are passionate about solving some of the world s toughest challenges. Opportunities exist for working across the various locations and across functions in which the Company is present. Continuing education is valued. We prize extreme ownership and tenacity above all other things. Finally, we believe we can t build a new future for the planet without first building a diverse and inclusive team, so we hire the best candidates we can based on an evaluation of their potential, not just their experience. Role: Application Engineer Work Location: Bengaluru Experience 4 6 Years Responsibilities Provide appli...

Your Impact An OpenText Content Server Principal Cloud Application Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization.The role is customer-facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing. What the role offers Work with an OpenText technical delivery/consulting team to Participate and contribute to...