Data Support Analyst

FE Fundinfo

0 - 1 years

5 - 10 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

service level managed services support analyst domain expert data collection ms office tools customer support management product support data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your key responsibilities as a Data Support Analyst will be to:

Case Management:
Log, classify, evaluate, prioritize and assignment of voluminous customer enquiries and issues reported through calls, emails, chats and customer portal; Manage the case life cycle from triage to resolution within the agreed SLA, at highest accuracy levels
Issue and Request Management:
Effective primary and secondary investigation of fund data related cases reported to achieve first hand resolution ; Fulfilment of client request within the scope of client operations; Manage internal communication with the resolver teams, provide active user notifications wherever required
Customer Relationships:
Respond promptly to all queries from customers, thus positively impacting customer experience; ensure a friendly, open, professional etiquette is maintained always; practice a strong customer-centric approach
Performance:
Meet defined service level agreement for response and resolution of requests and issues; Ensure expert data support service is offered that would allow positive customer satisfaction survey comments and ratings; Meet defined first-hand resolutions by excelling in the product knowledge
Knowledge Management:
Continuously up-skill on the fund data knowledge and related market topics; contribute to the knowledge management articles to the Service portal
Security:
To adhere to all general security responsibilities as documented in the company security policy

To join us as a Data Support Analyst you will need the following experience and skills:

0-1 year experience as part of data processes/ data entry/ contact center, that involves co-ordination and interaction with business users via different mode of communication using a service desk tool/system
Good understanding of MS office tools
General knowledge of the financial domain and specifically, fund data is an added advantage

Personal Competencies:

Good English Communication skills (verbal written) with accent neutral diction
Strong willingness to learn and adapt to changes
Very strong analytical skills and the ability to solve a problem quickly
Strong time management and the ability to manage changing priorities
Ability to work collaboratively and flexibility to multi- task
Ability to talk to international customers and establish a good working relationship with the internal and external teams
Ability to achieve the defined performance metrics in terms of SLAs, TAT, Quality, APT and first-hand resolution
Open to work in shifts that s aligned to our client locations in Europe and APAC

By joining the team as a Data Support Analyst, you will be offered the following:

Be part of the Global Data Operation team who is responsible for the core data collection processing.
Become a domain expert by increasing the knowledge of Mutual funds operations.
24 days holiday
Paid Study leave
Enhanced paternity maternity
Statutory benefits like PF, Gratuity, etc
Support to set up home office
Health cover with option to add family members
Annual health check up
Meal cards
Full LinkedIn Learning access

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