178 Support Analyst Jobs

Responsibilities: The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs User management and customer on-boarding Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met Answering queries about permissioning from colleagues and Third-Party data providers Develop specialist status, thorough expertise, in an assigned product area. Become a go-to person for that product to support c...

Key Requirements Excellent spoken English communication skills Experience in Insurance / BFSI voice processes within an international BPO is highly preferred Working knowledge of the insurance industry is an advantage Ability to handle customer interactions with professionalism and empathy Willingness to work US rotational shifts from office in Bangalore Immediate joiners will be given preference Role Highlights Work with a Fortune 500 captive MNC insurance company Fixed weekends off (Saturday & Sunday) Exposure to international customers and global insurance processes Competitive compensation and strong career progression A stable, process-driven environment ideal for long-term career growt...

Project description The Murex FO support analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups. Responsibilities Support traders, middle office users on daily issues including PL / position mismatches / market data, mkt operations, etc. Configure curves (rate, rate hedge, credit) and static data including securities, generators, indices, currencies, vol surface, portfolios, user groups, access rights etc., in Murex. Writ...

Position Summary Onit is growing and we are in need of an experienced Lead Support Analyst. The role provides world-class technical support via phone, email and online, for clients utilizing Onit s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner. Key Responsibility Provide front-line and ongoing product and technical support for Onit s products and solutions Develop and maintain expert knowledge on Onit s product suite Educate users on all functions and features of our product line Assist with managemen...

We are looking for a highly skilled and experienced Support Analyst to join our team at PRGX India Pvt Ltd. The ideal candidate will have a strong background in providing exceptional support to clients and colleagues, with excellent communication and problem-solving skills. Roles and Responsibility Provide timely and effective support to clients and colleagues via phone, email, or other channels. Troubleshoot and resolve technical issues efficiently. Collaborate with internal teams to ensure seamless service delivery. Develop and maintain comprehensive knowledge of products and services. Identify and escalate potential issues to senior management when necessary. Analyze customer feedback and...

The pri y purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu s global T&E application. The day to day activity will consist of dealing with user queries from live kets. Concur Expense is currently live in with 28, 000 active users & Concur Request launched in dentsu during Q3 . The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, ket Admins & other stakeholders to ensure the system is fully optimised and up . Job Description: Key responsibilities: Managing requests/tickets related to SAP Concur Expense/Request on Service Now Assi...

About The Role The Legal Bill Reviewer will play a critical role in supporting the claims function by reviewing legal invoices and ensuring compliance with litigation billing guidelines. This role is essential in managing cost control and promoting accountability with external panel counsel. The reviewer will assist in legal spend analysis, trends identification, and collaborate closely with legal, claims, and vendor management teams to support accurate, compliant, and timely billing practices. Key Responsibilities: Conduct detailed legal invoice reviews to ensure alignment with established billing guidelines, litigation protocols, and internal expectations. Assess and flag billing irregular...

Job Role Provide Level 2 technical support for hardware, software, network, and application-related issues. Handle escalated tickets from L1 service desk and ensure timely resolution. Communicate effectively with end users via phone, email, and remote tools. Troubleshoot incidents, perform root cause analysis, and implement preventive measures. Escalate complex issues to L3 teams or relevant support groups as required. Document all incidents, resolutions, and updates in the ticketing system. Adhere to defined SLAs and maintain a high level of first-time resolution. Collaborate with global support teams and contribute to knowledge base creation. Follow ITIL processes for incident, problem, an...

SUMMARY OF POSITION AND OBJECTIVES: Eurofins Scientific is seeking an IAM Solutions Engineer to become a valued member of our successful team. The IAM Solutions Engineer is responsible for creating and maintaining Identity & Access Management setups, Access, Directory, and Authentication Services for employees and external customers of Eurofins Scientific, with the capability to support cloud and on-premise application services. This may require interaction with potential or current users of our organization across the globe. This person will participate as an effective member of a passionate, highly skilled, collaborative team that supports Eurofins Scientific's Information Security policie...

Roles & Responsibilities Hands-on experience working on Access Management in the Banking domain with knowledge in: Applications & PAM: Experience in assigning/removing roles & entitlements within applications and Privileged Access Management. WINDOWS: Experience in assigning/removing AD groups to provide access to applications within Users Windows. UNIX: Experience in creation/deletion of user accounts in LINUX/AIX servers and various databases. Use pre-defined procedures to ensure requests for user access and permissions are authorized as per policies. Communicate instructions to fulfilment teams for execution. Identify, introduce, and implement opportunities to streamline processes. Manage...

Senior Data Support Analyst Technology Solutions, Aurangabad What this job involves: About the role Job Description Responsibilities: Act as the main point of contact for clients technical and data-related questions by building strong relationships and providing expert guidance on our data products and solutions Understand and anticipate client needs, proactively addressing their queries and concerns in a timely and professional manner Conduct thly quality assurance checks and maintenance on production data to ensure their fit-for-purpose, thereby maintaining data integrity and accuracy across multiple systems and tools Provide data operations support to clients, including metrics up and por...

We are looking for a skilled Boomi Developer/Support Analyst with B2B knowledge to join our team at JADE Global Software Pvt. Ltd., located in [location to be specified]. The ideal candidate will have experience in software development and support, with a strong understanding of business-to-business operations. Roles and Responsibility Design, develop, and implement Boomi applications to meet business requirements. Provide technical support and troubleshoot issues related to Boomi products. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain documentation of Boomi applications and processes. Analyze and resolve complex technical issue...

As a Senior Oracle Integration Cloud (OIC) Technical Consultant, you will lead the design, development, and delivery of Oracle Cloud PaaS integrations across Oracle Fusion Cloud (ERP, HCM, SCM) and external systems. You will provide day-to-day support and quality assurance for a variety of customers. You will work closely with Technical Leads, Functional Leads, and Client Stakeholders to deliver scalable, secure, and performant integration solutions leveraging OIC, Oracle SaaS APIs, and complementary OCI services. This role demands strong hands-on expertise in Oracle Integration Cloud (OIC), Oracle Visual Builder, and exposure to technologies such as Oracle Autonomous Database, Oracle API Ga...

About The Role Project Role : Quality Engineer (Tester) Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills : Angular Good to have skills : .Net Full Stack Development Minimum 2 year(s) of experience is required Educational Qualifi...

As a Application Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys Your primary responsibilities include: Looking 5+ experience contact center support analyst/specialist with bachelor’s or master’s Degree. Ensure System Uptime - Maintain 24/7 availability and reliability of contact center systems. Monitoring & Alerts - Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. Incident Response - Act as Tier 2 support, lead incident resolution, and perform root cause analysis. Required education...

As a Application Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys Your primary responsibilities include: Looking 5+ experience contact center support analyst/specialist with bachelor’s or master’s Degree. Ensure System Uptime - Maintain 24/7 availability and reliability of contact center systems. Monitoring & Alerts - Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. Incident Response - Act as Tier 2 support, lead incident resolution, and perform root cause analysis. Automation - Autom...

About The Role Must-Have At least 4 years of development or production support experience in PL/SQL. Strong background in software development & maintenance to support business requirements and projects. Ability to debug code for complex issues and perform data troubleshooting. Strong communication, coordination, and customer interaction skills. Very good understanding of incident management lifecycle and adherence to SLAs. Willingness to work in a shift model. Self-learner with initiative and proactiveness (problem solving skills). Good-to-Have Experience in Agile delivery framework. Experience with DevOps tools such as JIRA, Jenkins, Nexus, UrbanCode, GitHub, etc. Good knowledge of inciden...

Version 1 seeks an experienced Oracle Cloud Supply Chain Functional consultant. The successful candidate will join our Bangalore based Oracle Cloud Functional Support team, forming part of Version 1s ERP Practice. Candidate should be customer focused and process driven with great documentation skills. Your ability to work effectively across time zones will be essential. Here are the key responsibilities. Responsibilities: Provide day to day application support across the range of Supply Chain Modules for a variety of clients including one or more based in the US Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM modules (Inventory, Procurement, Orde...

Your future role Take on a new challenge and apply your analytical and process-driven expertise in a new cutting-edge field. Youll work alongside collaborative and detail-oriented teammates. You'll play a key role in optimizing processes and tools that drive efficiency across our operations. Day-to-day, youll work closely with teams across the business (including engineering, manufacturing, and project management), ensure alignment with global standards, contribute to continuous improvement initiatives, and much more. Youll specifically take care of analyzing existing processes and tools to identify improvement opportunities, but also implement innovative solutions aligned with business need...

Roles and Responsibility Develop and execute channel sales strategies to achieve business objectives. Build and maintain relationships with key stakeholders, including distributors and partners. Conduct market research and analyze sales data to identify trends and opportunities. Collaborate with cross-functional teams to launch new products and services. Provide training and support to channel partners to enhance their sales performance. Monitor and report on sales performance, providing insights and recommendations for improvement. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage jo...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide product or service information to customers via phone, email, or chat. Meet sales targets by identifying new business opportunities and building relationships with potential clients. Collaborate with internal teams to resolve customer complaints and enhance overall customer experience. Maintain accurate records of customer interactions and sales performance. Continuously update knowledge of products/services to effectively communicate value proposition to customers. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to impr...

As a Application Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys * Your primary responsibilities include: * Looking 5+ experience contact center support analyst/specialist with bachelor’s or master’s Degree. * Ensure System Uptime - Maintain 24/7 availability and reliability of contact center systems. * Monitoring & Alerts - Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. * Incident Response - Act as Tier 2 support, lead incident resolution, and perform root cause analysis. * Automa...

About The Role Skill required: Tech for Operations - Vmware Virtualization Administration Designation: SW/App/Cloud Tech Support Analyst Qualifications: BE/Any Graduation Years of Experience: 3 to 5 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligen...

Job Title: Support Analyst (Retail Domain) About the Role: Join our Mumbai team as a Support Analyst and leverage your expertise in retail processes and technical troubleshooting. This role demands strong problem-solving skills, clear communication, and the ability to work both independently and collaboratively under pressure. Key Responsibilities: Support retail operations: Inventory, Sales, Promotions, Omni-channel, E-Commerce, CRM, ERP, POS Troubleshoot software/application issues effectively Create Test Plans and lead User Acceptance Testing (UAT) Communicate seamlessly with clients and teams for alignment Work independently and as part of a team in dynamic scenarios Technical Skills: Pr...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...