62 Support Analyst Jobs

Job description SAP VIM Vendor invoicing Mgmt SAP Functional Support Analyst 5 to 7 years hands on experience preferably with 2 or more EndtoEnd implementation cycles on VIM 75 and above versions Experience in gathering requirements designing configuring the system and testing Experience in conducting Business Blueprint design workshops and prepare functional gaps analysis Sound knowledge on configurations in VIM Invoice Capture Center or Business Capture Center IES Barcoding Open Text Archive Server and integration with SAP AP AR GL and other external applications such as Ariba Experience in handling complex enhancement in the OpenText VIM Vendor Invoice Management Invoice workflow approval design Process Type determination sequence for different document types Configuring and managing exception handling Present and configure VIM workflow scenarios Standard VIM Reports and custom report designing Good understanding of SAP AP process and EDI is preferable for this role Experience in working with Fiori Apps for Coding and Approvals Experience in writing functional specification Configuration rational and other project related documents Working on Agilescrum Methodology is desirable Strong analytical problem solving and multitasking skills as well as communication and interpersonal skills is required

we're seeking a skilled Support Analyst with hands-on experience in the Microsoft stack (.NET, AngularJS, Webforms, WCS), SOAP services , SQL , Jenkins , Camunda , PowerShell , and YAML . This role focuses on incident/problem resolution, impact analysis, release support, and application enhancements. Troubleshoot and resolve application issues across Microsoft technologies Perform impact assessments, root cause analysis, and coordinate releases Develop automation scripts and manage CI/CD pipelines (Jenkins, PowerShell, YAML) Work on application enhancements and maintain documentation Support workflows and integrations using Camunda and SOAP services Run SQL queries for analysis and issue resolution Requirements: 4+ years in support or application analysis roles Strong in .NET, AngularJS, Webforms, WCS, SQL Experience with Jenkins, Camunda, PowerShell, YAML Excellent problem-solving and communication skills Total Experience Expected: 04-06 years Experienced support analyst with hands-on experience on Microsoft stack, .Net, Angular JS, WCS, Webforms, WCS, SOAP services, Jenkins, Kamunda, JS, Powershell, YAML, SQL

Supplier Support Analyst I R0139905 Hybrid Bengaluru, India Full time Add to favorites Favorited View favorites The Supplier Support Analyst-I provides advanced administrative support for Supplier Management within the Corporate Supply Chain Services organization. These duties can vary within the department. Serves in a supportive role for Deltek Costpoint vendor management and MRO/Supplier Management System. Principal Accountabilities (Typical duties include the following, although specific duties vary by assignment or contract.) Review supplier onboarding documentation and perform input into Deltek Costpoint vendor master for new suppliers and for changes to existing suppliers as per the SLA. Review Supplier Documents in Supplier Management System (SMS) for compliance and approval Provide support for suppliers/procurement personnel on SMS questions/clarifications. Provide SMS technical support: SMS User, Supplier Access, Create User Accounts, PO acknowledgement, Late Line, Online RFQ, Password Resets, etc. Review Supplier On-boarding process: Initiate Temp ID s in Supplier Registration, Document approvals/rejections, tracking of non-standard document approvals, final approval requests, creation of supplier accounts/contacts Monitor and resolve inquiries submitted through the Supplier Management Support Inbox Support SMS improvement collaboration Submit Supplier Communications and Coordinate responses as applicable Escalate and analyze identified issues and concerns to the Team Lead for timely resolution Maintain central vendor file database and assist in obtaining supplier information. Process daily and weekly reports as required. Perform other duties as assigned. Knowledge Skills Ability to read, write and communicate effectively in English. Ability to develop and maintain excellent customer relationships. Knowledge in the various functional areas of supply chain and or Vendor Master is preferred. Experience working directly with suppliers preferred. Experience in Deltek Costpoint vendor master required. Knowledge of the Federal Acquisition Regulation (FAR) and government property accountability procedures preferred. Proficient in Microsoft Word, Excel, and Outlook software. Ability to organize and prioritize multiple work assignments and work well under pressure. Additional knowledge/skills may be required depending on assignment. Experience Education Bachelor s degree in accounting, business, or associated discipline. Two (2) or more years administrative experience in supplier support, procurement environment or related area. Physical Requirements/Working Environment Generally works in a normal office environment. Ability to work various shifts which may include evening and weekend hours. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

Reporting The Support Analyst will typically report to the Head, Agile CoE. Experience - 4-8 years of experience A support analyst should have strong background in site reliability engineering principles, with proven expertise in designing and implementing solutions to ensure the reliability, availability, and performance of microservices-based systems. This role requires hands-on experience with cloud platforms, automation tools, monitoring solutions, and a deep understanding of microservices architecture. The support analyst will lead a team of SREs (Support Reliability Engineer) at partner and collaborate closely with development, operations, and other cross-functional teams to drive improvements in reliability, scalability, and efficiency across our microservices ecosystem. Key Deliverables: Reliability Enhancements: Lead efforts to improve the reliability, availability, and performance of microservices-based systems. Incident Management: Develop and implement incident management processes and procedures to minimize service disruptions and downtime. Monitoring and Alerting: Design and implement robust monitoring and alerting solutions to proactively detect and mitigate issues impacting system reliability. Automation: Drive automation initiatives to streamline operations, deployment, and recovery processes for microservices. Capacity Planning: Collaborate with teams to perform capacity planning and scaling exercises to ensure optimal performance and resource utilization. Performance Optimization: Identify performance bottlenecks and optimization opportunities, working with teams to implement solutions for improved performance. - Behavioural Competencies Leadership Ability Problem Solving Empathy for customers Technical Skills Microservices Architecture Cloud Platforms (AWS) Monitoring Tools (App D, ELK, CloudWatch) Indicative Activities- Information Classification: Internal Lead Reliability Initiatives: Drive efforts to improve reliability through proactive monitoring, automation, and performance optimization. Develop Incident Management Processes: Establish incident management processes and procedures to ensure timely resolution of incidents and minimize impact on users. Implement Automation Solutions: Identify opportunities for automation and develop scripts, tools, and workflows to automate routine tasks and streamline operations. Perform Capacity Planning: Collaborate with teams to assess resource requirements and plan for scaling needs based on usage patterns and growth projections. Optimize Performance: Analyze system performance metrics, identify areas for improvement, and implement optimizations to enhance system performance and reliability. Mentor Partner Team, Infrastructure Teams (DevOps), Development Teams Provide guidance, support, and mentorship to SRE team members, fostering a culture of continuous learning and development

Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Your role includes: Act as a functional expert on the company s internal applications (built on top of SAP, but specific training and documentation will be provided). Provide user support and answer queries of end users in a timely manner. Analyse user requests Affect right roles to right users depending on established procedures and technical environment Workflow implementation in SAP Request definition in ServiceNow Solution-oriented with the ability to work accurately at pace and cope with ambiguity. Identify and communicate with the technical team about problems that require troubleshooting. Work as part of the Support team. Pro-actively taking ownership of a wide variety of calls and problems. 3+ years of experience in software functional support. IS/IT background and familiar with IT Tool usage Basic knowledge of SAP User Administration : Assigning roles and permissions to users based on their job functions. Access Management : Controlling authentication, authorisation, and security policies Previous SAP background is highly desirable. Strong analytical and problem-solving skills. Excellent communication skills in English (written and spoken). Experience with ServiceNow is a bonus. Experience working with Excel - Formulas, lookups, etc.. What we offer Family Leave (Maternity, Paternity) Training & Development Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.

Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Your role includes: Act as a functional expert on the company s internal applications (built on top of SAP, but specific training and documentation will be provided). Provide user support and answer queries of end users in a timely manner. Analyse user requests Affect right roles to right users depending on established procedures and technical environment Workflow implementation in SAP Request definition in ServiceNow Solution-oriented with the ability to work accurately at pace and cope with ambiguity. Identify and communicate with the technical team about problems that require troubleshooting. Work as part of the Support team. Pro-actively taking ownership of a wide variety of calls and problems. 3+ years of experience in software functional support. IS/IT background and familiar with IT Tool usage Basic knowledge of SAP User Administration : Assigning roles and permissions to users

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Skills: Field Service Lightning, Salesforce Service Cloud, Provides overall leadership for the project development team. Escalate any technical issues, roadblocks, or project risks to the Technical Lead. Ultimately responsible for overall code quality, code reviews and documentation, deployments. Coding, unit testing, and fixing defects. Troubleshooting coding and code configuration issues Salsforce, Support Analyst

Job Title: Mediation and Interconnect Support Analyst Company Name: Torry Harris Job Description: Torry Harris is seeking a detail-oriented and proactive Mediation and Interconnect Support Analyst to join our dynamic team. In this role, you will be responsible for providing critical support in mediation processes and interconnect configurations to ensure seamless communication across various platforms. Key Responsibilities: - Monitor and analyze mediation processes to ensure accuracy and efficiency. - Provide technical support for mediation and interconnect systems, troubleshooting issues as they arise. - Collaborate with cross-functional teams to implement and optimize mediation solutions. - Conduct regular testing and validation of interconnect configurations to maintain system integrity. - Document processes and procedures to enhance operational efficiency and knowledge sharing. - Assist in training team members and stakeholders on mediation tools and interconnect protocols. Qualifications: - Bachelors degree in Computer Science, Information Technology, or a related field. - Proven experience in mediation and interconnect support within a telecommunications environment. - Strong analytical skills and attention to detail. - Excellent troubleshooting and problem-solving abilities. - Familiarity with mediation tools and interconnect protocols is highly desirable. - Strong communication skills and the ability to work collaboratively in a team environment. Torry Harris offers a competitive salary and benefits package, as well as opportunities for professional development and growth within the organization. If you are passionate about technology and have a strong desire to contribute to innovative solutions, we encourage you to apply. Job Title: Mediation and Interconnect Support Analyst Company Name: Torry Harris Roles and Responsibilities: - Provide technical and operational support for mediation and interconnection processes, ensuring seamless data flow and communication between systems. - Monitor and analyze system performance to identify and resolve issues related to data mediation and interconnectivity in a timely manner. - Collaborate with internal teams and external partners to implement mediation solutions that meet business requirements and enhance system efficiency. - Maintain and update documentation related to mediation processes, interconnect configurations, and troubleshooting procedures. - Conduct testing of mediation solutions to ensure compliance with standards and functionality, identifying potential areas for improvement. - Serve as a point of contact for escalations and technical inquiries from clients and stakeholders regarding mediation and interconnect services. - Participate in the development and implementation of best practices, policies, and procedures to optimize mediation and interconnect operations. - Provide training and support to team members and other stakeholders on mediation tools and technologies. - Stay updated on industry trends and advancements related to mediation and interconnect solutions to drive innovation and efficiency within the organization. - Assist in project management activities related to mediation and interconnect initiatives, ensuring timely delivery and adherence to project timelines.

Daily / Weekly and Monthly reporting need to be generated via SAS Script and disseminated to stakeholders Ensuring the operational readiness (RTB), extension of existing and developing of new functionalities (CTB) for a MIS application (database with web frontend) i.e. Administer Change requests /code changes to existing tools User support in case there are any issues provide user support or tool fixes Carry out data queries and -analysis to fulfill requirements for needed MI reports Data provision and -linking for specific visualization tools Working with the production units and other stakeholders to define requirements for better or new functions and MI reports Ensure compliance to coding guidelines and standards Access Management remediation and monitoring/recertification of technical accounts Support and respond to Audit and Regulatory requirements Engagement of BISO, TISO and other SMEs where required Your skills and experience 5-10 years relevant experience in global banking, technology, or consulting industry Experience in managing Structured Query Language (SQL) databases (MS-SQL) with deep knowledge in data storage, organization and queries Know how with large databases and complex data models Familiar with a scripting language SAS (Python, JavaScript, Good to have) Experience with a visualization software (in best case Tableau) Experience of work in financial industry technology (Good to know) Understanding of Banking financial products (Good to know) German language skills are preferred Ability to work within virtual global teams in a matrix organization and across all levels of management and staff Strong stakeholder management skills with ability to coordinate and liaise with Business, IT, Agile and vendor teams across multiple jurisdictions Agile methodology experience (SAFe, Scrum, Kanban etc.) and tools (Jira or Confluence) beneficial How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

As a Support Analyst at Acoustic, you will join a customer-centric team focused on providing an exceptional support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer s biggest marketing challenges. This role provides an exciting opportunity to leverage your customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products. This includes providing support through a variety of methods including telephone, web chat, and e-mail. Your main tasks in the role of Support Analyst Develop a deep understanding of Acoustic software products. Drive resolution of support cases reported by customers through the support channels. Analyze, investigate, troubleshoot, document, and track support case status from first response to resolution. Provide guidance, assistance, and follow-up on customer questions. Address customer cases with appreciation for business context/justification. Collaborate with other support teams on cross-functional or complex cases. Escalate relevant support cases to Level 2/Engineering teams with appropriate input information and maintain ownership of support cases from escalation to resolution. Serve as a subject matter expert on the product s features, functionality, and usage. Observe trends in customer cases, identify areas for improvement, or initiate proactive measures. With a focus on customer experience, simplify complex application information to effectively communicate with the end user. Prepare FAQs, upgrade notes, knowledge base articles, and other support documents. Follow guidelines, best practices, and processes for case handling. Provide coverage for 3:30pm-0:30am IST or 8:30pm-5:30am IST You also will participate in an on-call rotation that will include holidays, after-hours, and weekends. 3+ years of experience in a support role for a multinational company, driving resolution of support cases reported by customers. Strong analytical and problem-solving skills. Proven ability to provide an exceptional custome

As a Strategy Analyst in our Global Strategy team within Wealth Management you will be responsible for contributing to written content, including outlooks, morning briefings and other publications as well as working with strategy team - assisting them research, managing spreadsheets, helping teams/advisors with client queries. Our Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and solutions to Ultra High Net Worth individuals and families around the world. Through our integrated and diverse platform, we deliver highly customized and comprehensive market leading solutions to help clients with the many challenges and complexities they face in the ever evolving financial services space. The Strategy team is part of the Brokerage Solutions business and advises both internally and externally across assets, as well as delivering thought leadership. Job Responsibilities Contribute to written content, including outlooks, morning briefings and other publications Assist advisors in responding to client queries Present the team s thought leadership at internal meetings Maintain a consistent focus on compliance and risk management Required qualifications, capabilities, and skills 1+ year of relevant experience Bachelor s degree or equivalent Strong understanding and interest in markets Analytical mindset with a high level of intellectual curiosity Quantitative and problem-solving skills Clear passion for financial markets and investing Excellent communication skills (listening, verbal, and written) High-level interpersonal and teamwork skills with leadership potential Effective multi-tasking and prioritization capabilities

The Supplier Support Analyst-II provides advanced administrative support for Supplier Management within the Corporate Supply Chain Services organization. These duties can vary within the department. Serves in a supportive role for Deltek Costpoint vendor management and MRO/Supplier Management System. Principal Accountabilities (Typical duties include the following, although specific duties vary by assignment or contract.) • Manage supplier onboarding documentation and perform input into Deltek Costpoint vendor master for new suppliers and for changes to existing suppliers as per the SLA • Manage Supplier Documents in Supplier Management System (SMS) for compliance and approval • Provide support for suppliers/procurement personnel on SMS questions/clarifications. • Provide SMS technical support: SMS User, Supplier Access, Create User Accounts, PO acknowledgement, Late Line, Online RFQ, Password Resets, etc. • Monitor Purchase Order (PO) Workflow in Amentum MRO for PO’s blocked due to DOC_CK and release when all documents are compliant • Maintain the SOP/DTP of current processes and incorporate documentation updates as required. • Manage Supplier On-boarding process: Initiate Temp ID’s in Supplier Registration, Document approvals/rejections, tracking of non-standard document approvals, final approval requests, creation of supplier accounts/contacts • Supplier Performance Scorecard Notification Distribution • Monitor and resolve inquiries submitted through the Supplier Management Support Inbox • Support SMS improvement collaboration • Submit Supplier Communications and Coordinate responses as applicable • Maintain central vendor file database and assist in obtaining supplier information. • Process daily and weekly reports as required. • Participate in developmental activities to prepare for advanced role in supply chain as needed. • Perform other duties as assigned. Knowledge & Skills • Ability to read, write and communicate effectively in English. • Ability to develop and maintain excellent customer relationships. • Knowledge in the various functional areas of supply chain is preferred. • Experience working directly with suppliers preferred. • Experience in Deltek Costpoint vendor master required. • Knowledge of Supplier Management System preferred • Knowledge of the Federal Acquisition Regulation (FAR) and government property accountability procedures preferred. • Understanding of government contracts and procedures preferred. • Proficient in Microsoft Word, Excel, and Outlook software. • Additional knowledge/skills may be required depending on assignment. Experience & Education • Bachelors or Master’s degree in accounting, business, or associated discipline. • Four (4) or more years’ administrative experience in supplier support, procurement environment or related area. Physical Requirements/Working Environment • Generally works in a normal office environment. • Ability to work various shifts which may include evening and weekend hours.

The Supplier Support Analyst-II provides advanced administrative support for Supplier Management within the Corporate Supply Chain Services organization. These duties can vary within the department. Serves in a supportive role for Deltek Costpoint vendor management and MRO/Supplier Management System. Principal Accountabilities (Typical duties include the following, although specific duties vary by assignment or contract.) • Manage supplier onboarding documentation and perform input into Deltek Costpoint vendor master for new suppliers and for changes to existing suppliers as per the SLA • Manage Supplier Documents in Supplier Management System (SMS) for compliance and approval • Provide support for suppliers/procurement personnel on SMS questions/clarifications. • Provide SMS technical support: SMS User, Supplier Access, Create User Accounts, PO acknowledgement, Late Line, Online RFQ, Password Resets, etc. • Monitor Purchase Order (PO) Workflow in Amentum MRO for PO’s blocked due to DOC_CK and release when all documents are compliant • Maintain the SOP/DTP of current processes and incorporate documentation updates as required. • Manage Supplier On-boarding process: Initiate Temp ID’s in Supplier Registration, Document approvals/rejections, tracking of non-standard document approvals, final approval requests, creation of supplier accounts/contacts • Supplier Performance Scorecard Notification Distribution • Monitor and resolve inquiries submitted through the Supplier Management Support Inbox • Support SMS improvement collaboration • Submit Supplier Communications and Coordinate responses as applicable • Maintain central vendor file database and assist in obtaining supplier information. • Process daily and weekly reports as required. • Participate in developmental activities to prepare for advanced role in supply chain as needed. • Perform other duties as assigned. Knowledge & Skills • Ability to read, write and communicate effectively in English. • Ability to develop and maintain excellent customer relationships. • Knowledge in the various functional areas of supply chain is preferred. • Experience working directly with suppliers preferred. • Experience in Deltek Costpoint vendor master required. • Knowledge of Supplier Management System preferred • Knowledge of the Federal Acquisition Regulation (FAR) and government property accountability procedures preferred. • Understanding of government contracts and procedures preferred. • Proficient in Microsoft Word, Excel, and Outlook software. • Additional knowledge/skills may be required depending on assignment. Experience & Education • Bachelors or Master’s degree in accounting, business, or associated discipline. • Four (4) or more years’ administrative experience in supplier support, procurement environment or related area. Physical Requirements/Working Environment • Generally works in a normal office environment. • Ability to work various shifts which may include evening and weekend hours.

Job Description Job Title Sales Coverage Support Analyst, AS Location Bangalore, India Role Description Wealth Management caters to HNI and UHNI clients across spectrum of individuals, NRIs, corporates, Trusts etc. We offer the entire range of banking services, investment products and lending solutions. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work closely with RMs to manage and grow existing relationships . This involves building a rapport with the clients and understanding their requirements. Managing day to day requirements of clients - account opening, account changes, remittances, bank transfers, KYC, investment related - in mutual funds, PMS, NDPMS, Structures, credit related-loans, OD, LRD etc Regularly speak with clients on their investments, lending and banking requirements. Be a strong back up to the RM to effectively manage the relationships. Support RMs in material /documents required for new client acquisition - liase with Product team to prepare presentations, collate reports and data , arrange for pitchbooks and relevant marketing material. Ensure timely completion of internal reporting Oversee Service Assistant desk - the desk takes care of the paperwork, liasing with branch, AMCs etc. AMs oversee the day to day working of the desk, training, monitoring, managing leave schedules. Resolve client queries Engage with Compliance, Legal, DIIPL, Midoffice , PCC and other relevant stakeholders wherever needed in order to manage relationships effectively, find solutions to clients needs/queries /transactions etc. Your skills and experience The candidate must be well versed with banking and investment products. If they have knowledge of lending products it will be advantageous. Good communication is essential (verbal and written) Atleast 8 years experience in the financial services industry preferably in wealth management or priority/private banking How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information https//www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Job Description Job Title Sales Coverage Support Analyst, NCT Location Mumbai, India Role Description Wealth Management caters to HNI and UHNI clients across spectrum of individuals, NRIs, corporates, Trusts etc. We offer the entire range of banking services, investment products and lending solutions. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work closely with the Relationship Managers (RM) and Account Managers (AM) to service client relationships. Involves supporting the AM/RM in managing the day to day requirements of clients - related to banking transactions (managing NEFT / RTGS) , foreign currency transactions ( managing inward remittances / outward remittances) , trade trxns ( handling export / import transaction processing ) etc. Assist in processing banking related client documents - filling the account opening forms and transaction requests. Assist in processing KYC reviews for clients - checking KYC documents, maintaining KYC tracker, filling related forms , interacting with the clients in a few cases etc. Send the forms for client signatures, scrutinize client signed forms to check they are complete and correctly filled and signed, arrange to submit the forms in time for processing, follow up to check status & resolve any queries raised. Handle client queries related to bank balances, transaction processing, sharing statements etc. Co ordinate with internal teams across the bank to ensure processing of WM transactions. Additionally , if the person has some experience / knowledge in handling investment transactions (in mutual funds, PMS, structures etc. ) it would be beneficial. Your skills and experience At least 5 years experience in the investment/banking industry, preferably in wealth management or priority/ private banking. Fluent in written and spoken English Basic knowledge of banking Basic knowledge of MS word, excel Experience in front office/client interaction Additional knowledge of various types of mutual fund schemes, cut-off timings etc. would be beneficial. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information https//www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Job Description Job Title Sales Coverage Support Analyst Location Mumbai, India Role Description DIPL is looking to hire a qualified professional with business-based academic backgrounds to join the global Project Finance team within Corporate Bank. We are looking to recruit a person in the team to play an important role in actively managing the lending portfolio. The candidate will act as a contact for the ongoing credit monitoring, analytics, internal risk and other reporting. Role will involve regular interaction with other offshore teams as well as with CB onshore teams, CRM, finance, RPM etc. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Periodic single transaction or portfolio credit review Assist in processing of amendment and waiver requests, preparation, and submission to Risk of credit modifications Supporting annual project risk rating updates Credit monitoring through the review of all financial covenants and operating performance (e. g. financial models, proforma adjustments, key drivers, etc. ) Preparing quarterly Credit Risk Management ("CRM") portfolio review Maintaining various department and industry/sector databases/trackers Maintaining internal portfolio tracking metric Responding to ad hoc internal requests on portfolio composition and exposure Coordinating and working with front office Project Finance team Your skills and experience Bachelor s/Master s degree in Economics, Finance or Engineering. Additional certification like Chartered Financial Analyst (CFA) would be a plus 5 or more years experience in total in credit analysis or research Financial Analytical/modelling skills; including Excel & PowerPoint skills Knowledge of IFRS, US/GAAP accounting standards Knowledge of lending legal documentation Experience in analysing project finance transactions is a plus Behavioural skills Strong communication & presentation skills Desire to work in a fast paced, challenging environment Good problem solving skills Demonstrated flexibility and willingness to work for a global team with intensive international exposure cross multiple time-zones (US, EMEA and APAC) How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

PRGX India Pvt Ltd is looking for Support Analyst to join our dynamic team and embark on a rewarding career journey. A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service. The primary responsibilities of a support analyst typically include : Issue Resolution : Support analysts handle customer or user inquiries and troubleshoot technical issues. They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem. This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests. Customer/User Interaction : Support analysts engage in effective and empathetic communication with customers or users. They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems. They maintain a professional and friendly tone throughout the interaction. Technical Expertise : Support analysts possess in-depth knowledge of the product or service they support. They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues. They may collaborate with development or engineering teams to escalate and resolve complex issues. Documentation and Knowledge Base : Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues. They document solutions for common problems to build a knowledge repository for future reference. Escalation and Collaboration : If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams. They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process. Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues.