92 Support Analyst Jobs

As an Operations Support Analyst, you will be one of the primary building blocks of our company. Operations Support Associates help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecycle of these interactions. This is a fast-paced role wherein you will be coordinating with various senior stakeholders on a daily basis via mediums like phone, email, chat etc You will be thinking on your feet to provide the best possible solutions to common and complex situations. You will need effective communication, problem solving and collaboration skills to help ensure that queries are resolved effectively. The Associate will work closely with our CS, Finance, and Tech team to troubleshoot issues and ensure a smooth experience for our experts. What you'll Do Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions while managing competing priorities Work with Finance to ensure timely, accurate payments, managing documentation and categorization with a focus on detail and deadlines Keep experts updated on payment status, adapting to changing priorities and handling multiple inquiries efficiently Track and manage expert inquiries through Zendesk, responding promptly and professionally while staying flexible to workload fluctuations Assist with expert registration and onboarding, ensuring a smooth process while adjusting to new procedures when necessary Follow internal SOPs, making updates as required based on changes in processes or regulations Deliver exceptional customer service by staying composed in stressful situations, prioritizing tasks effectively, and ensuring professionalism in all communications What Expertise you'll Add To The Team bachelors degree with relevant experience in client support or related fields 10 12 months of experience in Customer Support, Operations, Service Delivery, or related functions Ability to multitask, set priorities and manage time effectively Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk, MS Office and other project management tools. Ardent learner with an attitude of constantly improving oneself Self-motivated, disciplined, with strong interpersonal skills Able to build good relationships with external and internal stakeholders Strong passion for business and enthusiastic about taking part in shaping LYNK s growth Able to work independently, delivering results efficiently in a fast-paced startup environment Proven ability to stay composed under pressure, delivering high-quality results while managing workload effectively Excellent command in spoken and written English and Mandarin. Team players who thrive in uncertainty and like to make things happen What We Commit To You Competitive remuneration package in a rapidly-expanding growth stage global company Cross-functional exposure and responsibility and enhanced bonus framework Work in a collaborative, co-creation hub An environment that respects diversity and inclusion Global exposure with the opportunity to work around the globe with our international clients and growing number of offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Ho Chi Minh and Toronto)

Job Description We re seeking a skilled Support Analyst with hands-on experience in the Microsoft stack (.NET, AngularJS, Webforms, WCS), SOAP services , SQL , Jenkins , Camunda , PowerShell , and YAML . This role focuses on incident/problem resolution, impact analysis, release support, and application enhancements. Key Responsibilities: Troubleshoot and resolve application issues across Microsoft technologies Perform impact assessments, root cause analysis, and coordinate releases Develop automation scripts and manage CI/CD pipelines (Jenkins, PowerShell, YAML) Work on application enhancements and maintain documentation Support workflows and integrations using Camunda and SOAP services Run SQL queries for analysis and issue resolution Requirements: 4+ years in support or application analysis roles Strong in .NET, AngularJS, Webforms, WCS, SQL Experience with Jenkins, Camunda, PowerShell, YAML Excellent problem-solving and communication skills Total Experience Expected: 04-06 years Qualifications Experienced support analyst with hands-on experience on Microsoft stack, .Net, Angular JS, WCS, Webforms, WCS, SOAP services, Jenkins, Kamunda, JS, Powershell, YAML, SQL

The Credit Support Analyst - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Analyst, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Credit Support Analyst - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience, in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Support Analyst Onit Pune, Maharashtra, India Full time (Shift Timing: 3:00 PM to 12:00 AM OR 5:00 PM to 2:00 AM IST) About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. Position Summary Onit is growing and we are in need of an experienced Lead Support Analyst . The role provides world-class technical support via phone, email and online, for clients utilizing Onit s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner. Key Responsibilities Provide front-line and ongoing product and technical support for Onit s products and solutions Develop and maintain expert knowledge on Onit s product suite Educate users on all functions and features of our product line Assist with management of account software subscriptions Own and resolve customer and law firm escalations Provide feedback and suggestions on product features, product performance, alternative solutions and market trends You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction You take responsibility for projects end-to-end, from idea to completion Provide assistance, guidance, and coaching to colleagues where needed Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals Participate effectively as an individual and team contributor within a multifaceted technology environment Support delivery and implementation services as necessary Work on special projects as assigned Qualifications and Skills 2-4 years of related technical support is preferred (SaaS software preferred) Ability to lead and supervise other team members Demonstrated ability to quickly understand business requirements and expectations Excellent verbal and written communication skills Detail-oriented with strong organizational skills Prior experience working on electronic e-billing or accounting experience Excellent Microsoft Office Suite and general documentation proficiency Ability to multi-task and prioritize across several projects simultaneously High aptitude and EQ

+5 years of previous experience working in Procurement Supply Chain Management, Information Technology, or related field. Knowledge of procurement processes, sourcing strategies, contract management, supplier management, and related areas. Stakeholder relationship building skills and excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders. Deep analytical mindset with a focus on problem-solving and continuous improvement. Ability to work effectively in a collaborative team environment while being self-motivated and proactive. Creativity to seek, encourage and find non-traditional approaches to challenges. Excellent communication skills and strong listening skills. Fluency in French is must. Qualifications Graduate" id="meta_tag_description" /> English (EN) English (EN) Espa ol (Am rica Latina) Fran ais Fran ais (Canada) Portugu s (Brasil) Deutsch Talent Community Settings Menu Home Why WTW Experienced Professionals Risk & Broking Health, Wealth & Career Corporate Functions Operations & Technology Early Careers Our Programs Application Process & FAQ Events Life at WTW Join our talent community Home Why WTW Experienced Professionals Risk & Broking Health, Wealth & Career Corporate Functions Operations & Technology Early Careers Our Programs Application Process & FAQ Events Life at WTW English (EN) English (EN) Espa ol (Am rica Latina) Fran ais Fran ais (Canada) Portugu s (Brasil) Deutsch Talent Community Settings Join our talent community Kiosk mode Sourcing - Ariba Contracts Support analyst (French Speaking Mandatory) Bengaluru, Karnataka, India. Mumbai, Maharashtra, India Sourcing - Ariba Contracts Support analyst (French Speaking Mandatory) 202506443 Bengaluru, Karnataka, India Mumbai, Maharashtra, India Full time Add to favourites Favourite View favourites Description +5 years of previous experience working in Procurement Supply Chain Management, Information Technology, or related field. Knowledge of procurement processes, sourcing strategies, contract management, supplier management, and related areas. Stakeholder relationship building skills and excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders. Deep analytical mindset with a focus on problem-solving and continuous improvement. Ability to work effectively in a collaborative team environment while being self-motivated and proactive. Creativity to seek, encourage and find non-traditional approaches to challenges. Excellent communication skills and strong listening skills. Fluency in French is must. Qualifications Graduate

Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. • Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service • Processing and logging incoming chats/emails into the CRM system . • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. • Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. • Coordinating training and mentoring activities for new team members. • Maintaining confidentiality of information. • Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 3-5 years experience in Chat support /Email Support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. R equired schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement. Interested please share resume to pushpa.shanmugam@nttdata.com

Dear Candidates, We are hiring for Support Analyst Skills- Linux/Unix, Shell, SQL, L2 support Location- Mumbai Exp- 5+ years Notice Period- Immediate to 30 days only Technical Qualification Ability to multi-task, work under pressure & tight deadlines Self-motivated and highly professional with ability to lead and take ownership and responsibility Team player with strong interpersonal, oral and written communication skills. Hands-on experience in Unix/Linux systems and Shell scripting. Hands-on experience in SQL - Sybase. Experience of Java would be an added advantage. Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage. Interested candidates share resume on singh.nikita@kiya.ai / 8928594185

Overview This role support in the execution of day-to-day activities for SAP Security deliverables for the PGT/PIRT Global and individual projects. This role requires close collaboration with SAP Security project lead(s) and Operations leads to determine priorities of work intake from the project/Sustain team to ensure that requirements are reviewed and solutions developed and implemented according to the project timelines. The role will also closely work with the PMO, functional, technical and control teams to provide training on security work intake processes and provide periodic updates on activities. Responsibilities Deliver Growth Implements SAP security strategic plan and engineers solutions in line with those priorities Collaborates with consulting teams on project/sustain execution Create Efficiency with streamlining process, automations or infusing improvements globally Reviews and resolves project requirements according to established project timelines Reinforce correct SAP security procedures with project teams and extended partner teams Develops test cases, performs unit testing, and resolves issues Ensures compliance with key controls Drive Future Success Position would require 70% Hands-On and 30% driving efficiency -Ensures SOX controls compliance by executing SAP security sector procedures -Maintains documentation of changes (users, roles, modifications) for audit purposes Delivers SAP security audit reports -Creates and delivers training to users, support desk, security support analyst and administrators -Reviews OSS Notes, security patches; implements and tests those patches -Leadership Team Accountabilities Lead project teams to deliver on security solutions -Establish project deliverables and priorities working closely with PMO Ensures team success through organizational, functional, and team alignment towards team mission and objectives Flexible to work on shifts on Need basis and on weekends. Qualifications Bachelor s degree in business, Information Systems, Computer Science (or equivalent) is required: Minimum 9+ years in SAP Security including S4/,HANA DB , FIORI, MDG, BW, BOBJ, BODS PO(Process Orchestration) and CRM with a deep understanding of the SAP s authorization concepts as well as design and implementation methodology Required: 8+ years of experience in developing solutions for securing custom transactions, tables, and programs 2+ years of experience in designing, building, testing, and deploying business and support roles with S / 4 and Fiori roles. 1+ year of experience in large and complex projects with multiple rollouts for countries / regions 1+ year of experience in designing, building and deploying HANA database security Bachelor s degree in business, Information Systems, Computer Science (or equivalent) is required: Minimum 9+ years in SAP Security including S4/,HANA DB , FIORI, MDG, BW, BOBJ, BODS PO(Process Orchestration) and CRM with a deep understanding of the SAP s authorization concepts as well as design and implementation methodology Required: 8+ years of experience in developing solutions for securing custom transactions, tables, and programs 2+ years of experience in designing, building, testing, and deploying business and support roles with S / 4 and Fiori roles. 1+ year of experience in large and complex projects with multiple rollouts for countries / regions 1+ year of experience in designing, building and deploying HANA database security Deliver Growth Implements SAP security strategic plan and engineers solutions in line with those priorities Collaborates with consulting teams on project/sustain execution Create Efficiency with streamlining process, automations or infusing improvements globally Reviews and resolves project requirements according to established project timelines Reinforce correct SAP security procedures with project teams and extended partner teams Develops test cases, performs unit testing, and resolves issues Ensures compliance with key controls Drive Future Success Position would require 70% Hands-On and 30% driving efficiency -Ensures SOX controls compliance by executing SAP security sector procedures -Maintains documentation of changes (users, roles, modifications) for audit purposes Delivers SAP security audit reports -Creates and delivers training to users, support desk, security support analyst and administrators -Reviews OSS Notes, security patches; implements and tests those patches -Leadership Team Accountabilities Lead project teams to deliver on security solutions -Establish project deliverables and priorities working closely with PMO Ensures team success through organizational, functional, and team alignment towards team mission and objectives Flexible to work on shifts on Need basis and on weekends.

Jade Global Software Pvt. Ltd. is looking for Boomi Developer/ Support Analyst with B2b knowledge to join our dynamic team and embark on a rewarding career journey Integration Design: Design integration solutions that connect different systems, applications, and data sources, often using a visual, low-code approach in Boomi Integration Development: Develop, configure, and customize integration processes using Boomi's integration tools, connectors, and components Data Mapping: Create data mappings and transformations to ensure data compatibility between integrated systems API Development: Build and manage APIs (Application Programming Interfaces) for data exchange between systems and applications Workflow Automation: Implement workflow automation to streamline business processes and enhance efficiency Testing: Perform rigorous testing of integration solutions to verify their functionality, reliability, and performance Error Handling: Develop error-handling mechanisms to ensure robustness and reliability of integrations Monitoring and Maintenance: Continuously monitor and maintain integration solutions, ensuring they operate smoothly and efficiently Security: Implement security measures to protect data during transit and adhere to security best practices Documentation: Maintain comprehensive documentation of integration solutions, configurations, and processes

Senior Data Support Analyst Technology Solutions, Aurangabad What this job involves: About the role Job Description Responsibilities: Act as the main point of contact for clients technical and data-related questions by building strong relationships and providing expert guidance on our data products and solutions Understand and anticipate client needs, proactively addressing their queries and concerns in a timely and professional manner Conduct monthly quality assurance checks and maintenance on production data to ensure their fit-for-purpose, thereby maintaining data integrity and accuracy across multiple systems and tools Provide data operations support to clients, including metrics updates and portfolio scenario configurations Prepare presentation decks for clients to a high standard of quality Continuously seek opportunities to improve processes and workflows, increasing efficiency and reducing errors Provide mentorship and guidance to junior team members Sounds like youTo apply you need to be: Requirements: Bachelor s degree, or equivalent experience in a related field; relevant work experience will also be considered min. 5 years of Working experience with tools such SQL, Excel, Google Sheets and a willingness to learn new technologies (e.g., Google Cloud Platform, Google Colab, AppScript). Proficient data analysis and data validation skills Meticulous and outstanding attention to detail Proven problem-solving abilities, with a focus on identifying root causes and implementing effective solutions Strong verbal and written communication skills Self-motivated and a strong sense of ownership, with a drive to proactively identify opportunities and effect change Willingness to work across multiple time zones and adapt to changing priorities Exceptional customer service skills, with a commitment to delivering high-quality results Apply today! Location: On-site Bengaluru, KA Scheduled Weekly Hours: 40 ! JLL Privacy Notice J. .

Business Systems Support analyst Job Description Key Responsibilities The business systems support analyst is responsible to manage customer s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs Own the case end to end and continue to up the customer Documen findings / requirements form the root cause analysis work Document processes and procedures Ability to present information to stakeholders Ability to present information in a coherent manner Work Experience and Qualification IT / Relevant Science/business tertiary qualification Minimum of 2 years Business / System analysis experience Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc Experience in Customer Service Exposure as an end user to a support systems, i.e. remedy, zendeks, etc. Trends and patterns identication and execution thereafter. Microsoft Office Suite Experience working within all aspects of the Software Development Life Cycle (SDLC). Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture. Excellent communication, both written and verbal Excellent relationship management and collaboration skills Good planning and time management skills Critical skills of the role Analysis Problem solving Customer Service Communication Relationship Management Self Management Decision making Planning, co-ordinating and directing DEI Statement Cybersecurity is a community effort. That s why we re committed to building an inclusive, diverse community that celebrates and welcomes everyone unless they re a cybercriminal, of course. We re proud to be an Equal Opportunity and Affirmative Action Employer, and we d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

Role & responsibilities 24/7 Support process Monthly rotation of shifts and week offs WFO from office all 5 days (Mon to Fri), If Sat and Sun are normal working days then its WFH Job Description Role: Technical Support Agent Description: Technical Support Agent will troubleshoot and resolve technical problems of debugging, networking and system administration. Qualifications and Experience: 1. Bachelors degree in Computer Science, Information Technology, or related field of study 2. 2 or more years of IT experience 3. System/network administrator level knowledge of Linux/Unix or Windows operating systems 4. Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.) 5. Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST API s 6. Hands-on experience in developing and maintaining API Proxies with Apigee On-Premises Deployment Kit (OPDK) 7. Basic understanding of Cassandra, Postgres DB and Zookeeper 8. Strong analytical and problem solving skills 9. Excellent written and verbal communication skills 10. Customer Support Experience Domain Needs: Soft Skills, Cloud and Apigee Knowledge Responsibilities: 1. Own, troubleshoot and resolve customer problems through effective technical diagnosis and resolution 2. Create and deliver high quality incident reports for customer’s critical issues

Portfolio Implementation Support Analyst About AQR Capital Management AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become a leader in alternative strategies and an innovator in traditional portfolio management since 1998. At AQR, our employees share a common spirit of academic excellence, intellectual honesty and an unwavering commitment to seeking the truth. We re determined to know what makes financial markets tick and we ll ask every question and challenge every assumption. We recognize and respect the power of collaboration, and believe transparency and openness to new ideas leads to innovation. About The Team The Portfolio Implementation team is responsible for the construction, optimization, and management of AQR s global asset allocation and stock selection portfolios. Portfolio Implementation works closely with researchers to bring to market new systematic investment strategies and refine existing ones, applying a practical understanding of markets to portfolio management decisions. Portfolio Implementation Analysts manage portfolios across a broad range of investment mandates and across global markets in a collaborative and intellectually stimulating environment. They oversee all portfolio level activities and manage the launch of new investment mandates, coordinating across senior portfolio managers, client relationship managers and key functional groups. Exceptional candidates will quickly gain significant responsibility to shape key aspects of portfolio / strategy construction and implementation. Your Role Our team is looking for an exceptionally talented individual to support the Portfolio Implementation team. In this role, the members of the support team will partner with Portfolio Implementation specialists and assist in the day-to-day operations of portfolio management. These professionals will work in close collaboration with AQR s portfolio management, operations and engineering teams to help ensure that portfolios are managed effectively and accurately and that our infrastructure is functioning as intended. The candidates will be exposed to all aspects of the portfolio management process for our global portfolios and will also become intimately familiar with the financial industry and the investment philosophy which drives AQR. Tasks include: Portfolio Operations: Monitor daily portfolio management workflows and flag any discrepancies or issues Assist in onboarding new accounts, funds strategies by managing operational setup and testing Portfolio monitoring: Analyze portfolio characteristics and attribute performance drivers Enhance portfolio implementation analytics Support client and regulatory reporting needs Collaborate with product teams, business development and client administration to prepare portfolio analyses for clients Process Improvement: Collaborate with team members and developers to identify workflow improvements Help automate recurring reporting and data validation tasks Test and document enhancements to internal tools and systems Enhancing portfolio implementation: Coordinate/participate in design and automation projects for the portfolio management workflow Work on projects with senior portfolio managers, researchers, developers, and traders to improve systematic portfolio management practices What You ll Bring: Bachelor s degree from top academic institution in finance, economics, quantitative or scientific discipline 0 2 years of experience in investment operations, portfolio support, or data-intensive financial roles Familiarity with investment concepts, including portfolio theory Strong technical skills in Excel. Experience with a programming language is preferred Desire to learn and enhance technical skills Detail-oriented with strong analytical and organizational skills Excellent communication skills Who You Are Mature and thoughtful, with the ability to operate within a collaborative, team-oriented culture Well-organized, detail-oriented; able to multi-task and keep track of various deadlines Confident to work independently, and engage directly with our US-based business to refine requirements and escalate issues when needed Interested in finance and portfolio management, with a desire to grow in the field Committed to intellectual integrity, with a high degree of ethics Hard working and eager to learn in a highly intellectual, innovative environment

Vistex Associate Support Analyst will be coordinating the software issues reported by customers and document the resolutions. The Associate Support Analyst is an analytical minded, customer oriented individual to support the Vistex software solutions in a fast-paced work environment. Responsibilities: Monitor support queue; track/coordinate multiple support tickets Troubleshoot issues by replicating, identifying, diagnosing, and resolving first level software support issues Formally document critical resolutions of application bugs Create SAP notes (correction documents) Follow-up with customers, users, developers, and other departments to ensure logged problems are being resolved Apply SAP notes to internal systems Learn and understand the application products developed by the business Aid in the development of operational tools for the support team Performs other duties as assigned

Job Description (ScienceLogic)Responsibilities Mainly responsible for integrating Sciencelogic with SolarWinds, DB, Storage, Backup related OEM tools for event management and making ScienceLogic as Manager of Managers Highly proficient in creating custom monitoring, event policy creation& suppression, event correlation in Sciencelogic Highly proficient in creating service maps, relationship topology in Sciencelogic Integration with ITSM tools preferably ServiceNow/ BMC Helix for CMDB, Incident and Change request Develop custom dashboards to monitor and alert for critical business applications to catch an issue before the impact Develop custom reports for SLA reporting in case OOB reports doesnt suffice Knowledge on basic Python/ Low code no code scripting to create

Job Description (ScienceLogic)Responsibilities Mainly responsible for integrating Sciencelogic with SolarWinds, DB, Storage, Backup related OEM tools for event management and making ScienceLogic as Manager of Managers Highly proficient in creating custom monitoring, event policy creation& suppression, event correlation in Sciencelogic Highly proficient in creating service maps, relationship topology in Sciencelogic Integration with ITSM tools preferably ServiceNow/ BMC Helix for CMDB, Incident and Change request Develop custom dashboards to monitor and alert for critical business applications to catch an issue before the impact Develop custom reports for SLA reporting in case OOB reports doesnt suffice Knowledge on basic Python/ Low code no code scripting to create an

Vistex Development Support Analyst will be to coordinate the software issues reported by customers and document the resolutions. This position will have constant interactions with clients. Responsibilities: Troubleshoot issues by replicating, debugging, identifying, diagnosing, and resolving second and third level software support issues Interact with customers to ensure problems are clearly defined Assist customers with issues during software installations and upgrades On-call support during product installation/upgrade of customer systems Learn and understand the application products developed by the business Suggest methods for improving efficiency and service to customers and associates Perform other duties as assigned

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.

Company Description ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a friction-less and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop. ETPs strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. The capability to provide localisation and support in 24 countries has enabled ETP to acquire significant regional and global customers. ETPs “asset-light” solutions minimize IT administrative costs and provide AI-powered recommendations Designation – “Support Analyst” – Customer Support Job Description: Technical Knowledge- Expert in Troubleshooting and Root cause analysis Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment Functional Knowledge Understanding of how point-of-sale operations and inventory management work Managing Customer communication Managing incident lifecycle To make the Test plan for incidents that require L3 fix To support customer in implementing the solution Base Location : Mumbai (Saki Naka)

Are you technically curious and motivated by customer success Do you have a passion and interest in capital and financial markets Back Office shouldn't be foreign to you. Your function is that of a support analyst post-implementation and post sales. You should have the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem-solving and support for complex workflow products for both cloud-based and on-premise software as a Product Support Business Analyst for Calypso Product. Whether coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers passionate about working in a highly dynamic, client-centric financial technology company. As a Product Support Functional Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process, collaborating with customers, partners, and internal groups, including engineering, quality assurance, product management, and customer delivery. This position offers a unique opportunity to enhance existing capital markets knowledge, including a front-to-back, cross-asset view of the capital markets. Role Responsibilities: - Develop and implement software solutions as a Senior Functional Analyst. - Provide client support on product issues via a ticketing system with clear and concise communications. - Collaborate with external and internal partners to resolve customer-raised issues. - Analyze and understand issues, providing solutions to customers through advice or collaborating with the internal technical team for fixing product defects. - Maintain subject matter expertise in one or more asset classes and associated market trends by supervising current industry research publications. - Mentor new Product Support team members. - Work on special projects as assigned. We expect you to have: - At least 3 years of relevant working experience within the banking/financial industry. - A solid understanding of financial products, especially fixed income securities, Repo/Security Lending products, and derivative markets (OTC and Exchange Traded). - Ability to work with minimal supervision, be a fast learner, self-motivated, team player, and collaborator with strong problem-solving skills. - Professional working proficiency in both verbal and written English. - Bachelor's or Master's degree in Business/Finance field or equivalent. If this sounds like you, please submit your application in English as the selection process is ongoing. Nasdaq is a vibrant and entrepreneurial company that encourages taking initiative, challenging the status quo, and taking intelligent risks. We strive to build a culture of connection, support, and empowerment, embracing work-life balance and well-being in a Hybrid-first environment. Benefits: - Annual monetary bonus. - Opportunity to become a Nasdaq shareholder. - Employee Stock Purchase Program with Nasdaq stocks at a discount. - Health Insurance Program. - Flexible working schedule and hybrid way of work. - Flex day program (up to 6 paid days off a year) in addition to standard vacations and holidays. - Internal mentorship program for mentorship opportunities. - Wide selection of online learning resources like Udemy. Come as you are and join Nasdaq, a leading global provider in trading, clearing, exchange technology, listing, information, and public company services. Nasdaq's technology powers over 100 marketplaces in 50 countries, with over 4,000 total listings and a market value of approximately $12 trillion. If you have an understanding of trading and trade processing aspects or experience in working in a software company and/or knowledge of Object-Oriented Programming, it would be great. Nasdaq ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to receive other benefits and privileges of employment. Contact us to request an accommodation.,

Greetings from Go Stack !!! Go Stack is a digital engineering company, our headquarter is in UK. In India we are operating from Mumbai and Bangalore. We have more than 500+ employee working across locations. We are specialized in digital product engineering, cloud solutions, data and AI, and cybersecurity. We are rapidly scaling up in the digital engineering space. Experience : 4+ Work Mode : Hybrid- 10 days Work from any office Interview Mode : Virtual Job Title: Service and Support Analyst Dining Services & Retail Systems Job Summary: The Service and Support Analyst provides technical and operational support for the Dining Services and Gift Shop retail systems, primarily focusing on the Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures seamless day-to-day operations, resolves system issues, and collaborates with business stakeholders to enhance user experience and system performance. Key Responsibilities: Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops, including troubleshooting hardware and software issues. Manage and resolve Badge Payroll Deduct (GEMpay) system issues, ensuring accurate and timely payroll deductions for purchases. Collaborate with business units to understand operational needs and deliver effective technical solutions. Monitor system performance and escalate complex issues to vendors or internal T&D teams as needed. Assist with system upgrades, testing, and go-live support for new implementations or enhancements. Train end users on system functionality and best practices. Document support procedures, issue resolutions, and system configurations. Participate in cross-functional projects to improve service delivery and system integration. Qualifications: Experience supporting POS systems, preferably Symphony or similar retail platforms. Familiarity with payroll deduction systems such as GEMpay. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with Symphony POS and GEMpay or similar retail/payroll systems. Strong troubleshooting and customer service skills. Ability to mentor and guide Team members or Consultants. Familiarity with project management principles and tools. Excellent communication, organization, and time management skills.

Job Title: Channel Operations Support Analyst Location: Remote, India (Working Hours: Eastern Standard Time (EST) business hours) Job Summary Rubrik s Global Partner Organization is seeking a highly motivated and detail-oriented Channel Operations Support Analyst to join our dynamic team. This role is part of a newly formed Channel Operations Center of Excellence and will be crucial in ensuring the smooth and efficient operation of our channel programs, supporting our partners, and contributing to the accuracy of our financial processes. The ideal candidate will possess strong analytical skills, a meticulous approach to data, and excellent communication abilities to effectively collaborate with internal teams and external partners. What you ll do Execute and oversee all month-end activities related to channel operations, ensuring timely and accurate completion. Manage the ingestion and processing of Point of Sale (POS) data, verifying accuracy and completeness. Conduct thorough audits to identify discrepancies and ensure compliance. Manage the billing process for Rubrik s consumption-based Managed Service Provider (MSP) programs Proactively address and resolve billing disputes, working collaboratively with partners and internal finance teams. Track and analyze ad-hoc utilization data to support accurate billing and reporting. Efficiently manage and process cases within the channel operations support queue, ensuring timely resolution. Escalate complex or critical issues to appropriate teams or individuals for remediation, following established protocols. Identify and propose potential areas for process improvement based on recurring case types and feedback. Collaborate with stakeholders to gather and document detailed business requirements for new projects and system enhancements. Conduct User Acceptance Testing (UAT) for new tools, systems, and processes, ensuring they meet business needs and specifications. Support post-launch deployment activities, including troubleshooting and providing ongoing support. Experience you ll need To be successful in this role, candidates should meet the following requirements: Education: Minimum of a Bachelor s degree in Business, Analytics, Statistics, or a related field. Experience: At least 3-5 years of experience in sales operations, business analysis, or a related field, preferably within a similar industry. Strong proficiency in Excel for complex data analysis is essential. Experience in creating structured, insightful presentations using PowerPoint or similar tools. Experience collaborating with cross-functional stakeholders on requirements gathering, user acceptance testing (UAT), and post-launch enablement. Preferred Skills Strong analytical and problem-solving skills with a keen eye for detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Strong interpersonal skills and the ability to build rapport with internal and external stakeholders. Proactive and self-motivated with a strong commitment to accuracy and customer service. Detail-oriented with an ability to work autonomously and prioritize tasks in a fast-paced environment. #LI-SF1 Join Us in Securing the Worlds Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Job Title: Senior Channel Operations Support Analyst Location: Remote, India (Working Hours: Eastern Standard Time (EST) business hours) Job Summary Rubrik s Global Partner Organization is seeking a highly motivated and detail-oriented Channel Operations Support Analyst to join our dynamic team. This role is part of a newly formed Channel Operations Center of Excellence and will be crucial in ensuring the smooth and efficient operation of our channel programs, supporting our partners, and contributing to the accuracy of our financial processes. The ideal candidate will possess strong analytical skills, a meticulous approach to data, and excellent communication abilities to effectively collaborate with internal teams and external partners. What you ll do Execute and oversee all month-end activities related to channel operations, ensuring timely and accurate completion. Manage the ingestion and processing of Point of Sale (POS) data, verifying accuracy and completeness. Conduct thorough audits to identify discrepancies and ensure compliance. Manage the billing process for Rubrik s consumption-based Managed Service Provider (MSP) programs Proactively address and resolve billing disputes, working collaboratively with partners and internal finance teams. Track and analyze ad-hoc utilization data to support accurate billing and reporting. Efficiently manage and process cases within the channel operations support queue, ensuring timely resolution. Escalate complex or critical issues to appropriate teams or individuals for remediation, following established protocols. Identify and propose potential areas for process improvement based on recurring case types and feedback. Collaborate with stakeholders to gather and document detailed business requirements for new projects and system enhancements. Conduct User Acceptance Testing (UAT) for new tools, systems, and processes, ensuring they meet business needs and specifications. Support post-launch deployment activities, including troubleshooting and providing ongoing support. Experience you ll need To be successful in this role, candidates should meet the following requirements: Education: Minimum of a Bachelor s degree in Business, Analytics, Statistics, or a related field. Experience: At least 5 to 7 years of experience in sales operations, business analysis, or a related field, preferably within a similar industry. Strong proficiency in Excel for complex data analysis is essential. Experience in creating structured, insightful presentations using PowerPoint or similar tools. Experience collaborating with cross-functional stakeholders on requirements gathering, user acceptance testing (UAT), and post-launch enablement. Preferred Skills Strong analytical and problem-solving skills with a keen eye for detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Strong interpersonal skills and the ability to build rapport with internal and external stakeholders. Proactive and self-motivated with a strong commitment to accuracy and customer service. Detail-oriented with an ability to work autonomously and prioritize tasks in a fast-paced environment. #LI-SF1 Join Us in Securing the Worlds Data Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Job Title: Sr. Support Analyst Job Code: 10983 Country: IN City: Mumbai Skill Category: IT\Technology Description: candidate identified ww

Hi Candidates, We are hiring for Support Analyst- L2 support Hand on experience in L2 support is mandatory Skills- Unix/Linux , SQL ,Python or shell scripting Location- Mumbai Exp- 5+ years Notice- Immediate to 30 days only. Technical Qualification Ability to multi-task, work under pressure & tight deadlines Self-motivated and highly professional with ability to lead and take ownership and responsibility Team player with strong interpersonal, oral and written communication skills. Hands-on experience in Unix/Linux systems and Shell or Python scripting. Hands-on experience in SQL - Sybase. Experience of Java would be an added advantage. Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage. Interested candidates share resume on singh.nikita@kiya.ai/ 8928594185