2915 Product Support Jobs - Page 4

About the team FIS Commercial Loan Servicing (CLS) a.k.a ACBS is a comprehensive software platform used primarily in the banking and financial services industry to manage the entire lifecycle of commercial loans. This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of designers & developers with vast product knowledge. What you will be doing This position is within Lending CLS product group. As a Product Support Representative you will be responsible to: Provide in...

About the team In todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products. What you will be doing This position is for T&P g...

About the team In todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. We are Security Finance Trading and collateral (SFTC) - SD (Service delivery) Team providing Services to our Client Globally, so we have different teams working on different products. About the Product FIS Securities Finance Trading...

About the role Trading Product Support Engineer to ensure optimal trading performance through robust product technical support and system management. This role combines in-depth knowledge of trading platforms, FIX Protocol, and strong technical skills in SQL, Linux, and shell scripting. About the team: In todays highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demand...

App Support - Unix, Linux, SQL with Investment Banking Domain As a Production Support Representative Senior , you will provide Level 2 application support for FIS Cleared Derivatives (CD) applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting Trade Booking, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement . Your role involves proactive issue resolution, incident management, and collaboration with cross-functional teams to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will co...

About this Team: This team provides, you will play a crucial role in our team, leveraging your expertise in the FIS product or demonstrating a strong eagerness to learn. Your responsibilities will include monitoring alerts, addressing production issues, and creating problem tickets for unresolved issues. Additionally, you will collaborate closely with various stakeholders, including technology, operations, and other upstream and downstream teams, to ensure seamless communication and effective problem resolution. Your proactive approach and technical acumen will be key to maintaining the stability and efficiency of our systems. What You will be doing: Provides in-depth product support to FIS ...

About the team In todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products. What you will be doing This position is for T&P g...

Candidate should be qualified to offer technical support to Infor customers who are using the Infor POS product. Candidate should be willing to work in shifts, which includes India night hours. Good technical aptitude, strong knowledge of the English language communication skills, ability to work in a team and good customer service skills are key. An Infor POS product support analyst should have the technical aptitude to learn our POS software/hardware systems. He/she should be able to provide excellent remote customer service to our customers in Canada, Americas, and Europe. Candidates should have excellent command over the English language, both verbal and written. Typically reports to a m...

Role Overview: As a Technical Support Specialist at Wipro Limited, your primary role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve client queries, accessing and maintaining internal knowledg...

Role Overview: As a Technical Support Associate at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients, documenting pertinent end user identification information, updating availability in the RAVE system, and recording all queries received. Your primary goal will be to deliver excellent customer service through effective diagnosis and troubleshooting of client queries. Key Responsibilities: - Support the process...

Job Description: As a Director of Product Support, your primary responsibility will be to develop and execute a comprehensive support strategy to enhance customer experience and align it with business objectives. You will lead and manage multiple support teams, ensuring high performance and continuous improvement. Collaboration with stakeholders for effective resolution and service delivery will be key, along with ensuring effective communication and issue resolution among internal and external stakeholders. Your role will also involve establishing and tracking key performance metrics to measure effectiveness and efficiency, identifying areas for service and productivity improvements. Additi...

Are you technically curious and motivated by customer success Do you have a passion and interest in capital and financial markets Back Office shouldn't be foreign to you. Your function is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem-solving, and support for complex workflow products for both cloud based and on-premise software will ensure your success as a Product Support Business Analyst for Calypso Product. Whether it's coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers ...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Your main responsibilities will include updating your availability in the RAVE system, recording, tracking, and documenting all queries received, and resolving client queries as per the defined SLAs. Key Responsibil...

Role Overview: As a Product Owner Associate within the IA TSO, you will play a crucial role in shaping the future of Internal Audit through technology. You will be responsible for owning the product lifecycle from conception to launch, collaborating closely with stakeholders across IA and Technology to deliver solutions that enhance the efficiency and effectiveness of the audit process. Key Responsibilities: - Assist in defining product requirements and creating product roadmaps under the guidance of senior team members - Participate in user research activities, including current state assessments, requirements gathering, and documenting user needs through interviews and workshops - Support ...

As a Support Operations Engineer at Jumio, you will be responsible for providing support to global enterprise customers in a SaaS environment. Your role will involve handling technical escalations, troubleshooting issues, and supporting API/Web/SDK integrations. You will serve as a subject matter expert on Jumio's solutions for customers and internal stakeholders. **Key Responsibilities:** - Support Customer Success, Engineering, Product, Sales, and Account Management teams by handling internal inquiries, providing product education, and engaging with customers - Efficiently handle technical support cases ranging from basic user questions to complex integration issues - Analyze and troublesh...

Function Global Product Management Organization (G-PMO) Functions Objective Enable sales profitably by improving product value to customers and creating new customer segments Brief role description Create a global product roadmap for Oil Free Portable air compressors,taking into consideration the end customer and distributor needs, industrytrends, and competition insights. Initiate and drive product development based on product strategy and newopportunities identified. Provide support to the sales team by launching new products and improvingexisting products with Compelling Value Propositions (C-VAP) for the endcustomers to successfully position ELGis products in the market. Be the global ex...

Ensure efficiency and effectiveness of operations to facilitate business activities. Develop and sustain effective control environment to strengthen corporate goverce. Diversity + Collaboration = Great Innovation. How you ll make an impact: You provide technical Micro SCADA X and Substation Automation solution/product support to sales teams during the early stages of the sales process. You drive key activities such as specification influence prior to requests for proposals, proof of concepts , homologation , and solution designs to solve customer pain points. You create demand through technical promotion, provide solutions and drive value during the sales approach. You participate in creatin...

Service Engineer - Sticker Labelling Machine Manufacturers - Worldpack Automation Systems We are looking for a passionate and hands-on Service Engineer prefrebly experince in servicing labelling machines or Packaging machines/liquid filling lines. The role involves installation, commissioning, maintenance, and troubleshooting of automatic labelling machines at client sites. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

About Us Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI ...

There is energy here energy you can feel crackling at any of our international locations. It s an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to ...

We are looking for a skilled Key Account Manager to join our team at Cynosure Corporate Solutions. The ideal candidate will have 3 to 8 years of experience in sales and account management, with a strong background in these areas. Roles and Responsibility Develop and execute strategic plans to drive business growth through key accounts. Build and maintain strong relationships with existing clients to increase customer satisfaction and retention. Identify new business opportunities and develop strategies to pursue them. Collaborate with cross-functional teams to deliver exceptional client experiences. Analyze market trends and competitor activity to stay ahead in the industry. Provide exceptio...

Meet Our Team: We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems Products and Applications. We make it easy, pleasant, and rewarding for our clients to work with us. You will be working along with best colleagues and clients across the globe. Picture Yourself at Pega: In this role, you will interact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by r...

What You'll Do at Pega: Perform direct client support via telephone, email, and electronic mechanisms. Respond promptly to client and engineering inquiries to handle and resolve client issues. Work on critical issues and severity 1 situations. Understand product functionality and use to drive client-based solutions. Take ownership of technical issues that require collaboration with Engineering. Record, track, and document support cases using Pega Support. Analyze log and core files to spot common trends and underlying problems. Adhere to GCS case management practices, including meeting defined SLAs. Demonstrate a high level of empathy for client concerns and commitments to timelines. Efficie...

What You'll Do The Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies including the use of AI and automation to improve support services and improve the overall customer experience What Your Responsibilities Will Be Team Leadership Lead a team of technical support professionals, including first-line managers and leads. Set performance goals, c...

Strong knowledge in computer networks, IT Administration Serve as the third-line escalation engineer for remote manageability incidents and advanced support cases; reproduce, triage and root-cause complex problems spanning firmware, BIOS/UEFI, management controllers and management software. Respond to field support queries to international customers Drive feedback loops from field and customers into product management and engineering to prioritize enhancements, hardening and roadmap items. Collaborate closely with Product Engineering to validate fixes, provide detailed defect reports, test candidate firmware/drivers, and verify end-to-end solutions. Lead technical customer engagements for hi...