2134 Product Support Jobs - Page 4

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level - IC3 Responsibilities As a Sr. Support Engineer, you will be the te...

We are looking for self-driven professionals interested in a career in Consulting Practice to join our niche Analytics Domain, specifically EPM (Enterprise performance Management ) practice. The position will support Senior Consultants & Project Managers and teams of talented, professional business and technology consultants in the delivery of business focused solutions for our clients using Oracle product (EPM), tools and technologies. Utilizing sound EPM domain experience, Specially in the area of Asset and Liability management , Fund Transfer Pricing and Profitability Module , the successful applicant will initially work on specific project tasks to achieve successful project outcomes and...

Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfectionEffective verbal and written communication skills.Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiativesShould have excellent problem solving, analytical and technical troubleshooting skillsReady for On call support during off business hours on a need basis Your Qualifications You possess experience in end-to-end Development and / or Implementation and / or Support activities covering expertise areas such as design of customizations, Coding and Unit testing, executing Test cycle rounds includin...

Job Summary We are seeking a talented Technical Consultant to join our Banking Consulting team. As a Technical Consultant, you will play a key role in delivering next-generation Oracle Banking products, leveraging the latest technologies to drive business growth and customer satisfaction. Your expertise will help us design, implement, and support solutions that meet the evolving needs of our financial services clients. Key Responsibilities Collaborate with cross-functional teams to analyze business requirements and design customized solutions for clients Develop, test, and implement software programs using Oracle SQL, PL/SQL, and Oracle Database Provide technical expertise and support for so...

Education: HSC (12th Pass) Graduate Language Requirement: English We are hiring energetic and customer-focused individuals to join our BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone. Key Responsibilities: Handle inbound customer calls for queries, complaints, or product/service support. Resolve issues efficiently and provide accurate information. Maintain customer satisfaction through effective communication and problem-solving. Record and update customer interactions in the CRM system. Escalate unresolved issues to appropriate internal teams. Meet daily...

Role & responsibilities : Job description: Provide Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces. Operate within the programs service level agreements in order to solve customer issues and satisfy the requests. Drive all owned tickets towards closure with high customer satisfaction. Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with the Business Analysts, Project Managers and Deployment Coordinators. Handle user access management and data management (importation, update, migration etc.) requests. T...

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues ...

Associate - Product Support Location: Gurgaon Functional Area: Operations Education Qualification: B. Tech, BCA, MCA/ Any Graduate Experience: 1-2.5 Years Key Responsibilities: • Respond to and log all inquiries received from clients via telephone, chat, email, or web site • Maintain detailed documentation and updating tickets for all incoming support requests in real-time • Keep well documented and updated case notes on all tickets daily • Provide daily communication to clients on outstanding ticket status • Identify, analyze, troubleshoot and resolve client service requests • Work as a team member to collaboratively resolve client requests and technical issues, partners and vendors. • Part...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Overview ABOUT THE TEAM RealPage Product Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, etc.) We are also our partners' "first responders" regarding maintena...

Job Title: Talent Acquisition Consultant Location: Airoli, Navi Mumbai, Maharashtra, India Employment Type: 3-Month Contract Experience: 2+ years Role Overview: A Talent Acquisition Consultant to drive end-to-end recruitment for technology roles on a 3-month contract. The role will focus on hiring for Application Support, Product Support, Tech Support, and related IT positions. Key Responsibilities: Source, screen, and shortlist candidates for various technology roles Manage the hiring lifecycle and ensure timely closures Collaborate with stakeholders to understand requirements and provide recruitment updates Requirements: Bachelor s degree in any discipline Minimum 2 years of experience in ...

Job Overview Auralis AI is seeking a Customer Implementation Engineer who is passionate about solving customer challenges and ensuring seamless adoption of our products. In this role, you will serve as the bridge between our customers and the product/engineering teams, ensuring clients receive the highest level of support, guidance, and technical expertise. You will be responsible for onboarding, troubleshooting, and optimizing customer experiences while continuously driving improvements in product usability and support processes. Key Responsibilities Serve as the first line of technical and product support for customers, addressing queries, troubleshooting issues, and providing timely resol...

About the role: The Manager Technology will be responsible for end-to-end project management, technology rollout, data governance, and vendor coordination for the Pragati technology platform. The role requires driving product efficiency, ensuring system integration, managing change processes, and supporting stakeholders to deliver seamless technological solutions that align with program objectives. In this role, you will be responsible for: Responsible for annual and quarterly planning, budgeting, and tracking project milestones. Establish strong understanding of project processes, systems, datasets, and performance indicators at outcome, output, and activity level. Manage project scope, spr...

You Care lifestyle is looking for MIS & Backend Support to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Job Responsibility Handles customer requests/ issues/questions in a professional manner and strives to deliver a first-time resolution service; troubleshooting for Network, Internet etc. Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve clai...

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad Are you passionate about technology and solving customer challenges? We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you! Mandatory Requirements: Must have hands on Experience in Microsoft Product Support and Windows Support Must be able to work in Rotational Shift (Night Shift) Must have Excellent Communication Skill (Speak and Chat in English) Walk-in directly for an on-the-spot interview. Role: Technical Support Advocate As a Technical Support Advocate, you will be the first point o...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, ...

Responsibilities: * Provide product support through phone, email & chat * Document customer issues & resolutions * Maintain knowledge base & user manuals * Collaborate with development team on bug fixes & enhancements Annual bonus

At SaaS Labs , innovation meets excellence. Were a global SaaS powerhouse helping 6,000+ businesses across 70 countries simplify communication, automate workflows, and boost productivity. Backed by world-class investors like Peak XV Partners, Base10, and Eight Roads , our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot. Now, we’re looking for a Product Support Engineer who can turn problems into solutions and customers into fans. If you love solving puzzles, thrive on helping people, and want to grow with a global SaaS company—this is your calling. What You’ll Do Be the go-to expert for JustCall users, tackling queries via phone, email, and chat...

Product Specialist Who are we? We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI . What started as a bold idea using AI-powered visuals to help dealers sell online faster has evolved into a full-fledged AI-first automotive retail ecosystem . Backed by $16M in Series A funding from Vertex Ventures, Accel , and other top investors, we re scaling fast: Expanded across the US & EU markets Launched industry-first AI-powered Image & 360 solutions Achieved a 5X revenue surge in 15 months , aiming for 3-4X growth this year Know Our Journey 2020: Launched as a visual merchandising platform. 2023: Pivoted to AI-driven automotive retail solutions. 2024: Achieved 5X...