3605 Product Support Jobs - Page 4

Hiring Customer Success Manager (4–8 yrs) in Aurangabad. Lead a 3–5 member support team, handle B2B SaaS customer issues, manage SLAs & key accounts in a mission-critical healthcare software environment.

We are looking for a motivated Product Support Engineer to join our team. In this role, you will act as the primary point of contact for customers, providing technical support and troubleshooting assistance for our products. You will work closely with cross-functional teams including engineering, product management, and sales to resolve customer issues efficiently and contribute to product improvements. The ideal candidate will have strong problem-solving skills, technical knowledge, and a passion for delivering exceptional customer service.

Who are we looking for? Application Support Engineer with overall experience of 4+ years of experience in development and supporting Complex and critical large scale distributed systems and extensive hands-on experience in handling production failures & driving root cause analysis and remediation. Primary Responsibilities: Proactively manage production outages and performance issues through quality analysis and rapid resolution. Lead incident management, ensuring clear communication with users, application owners, and senior stakeholders. Perform root cause analysis (RCA) and document post-mortems for incidents. Identify recurring patterns, conduct thorough post-mortems, and implement perman...

Responsibilities: * Collaborate with development team on product improvements. * Manage customer queries via phone, email & chat. * Provide timely resolutions within SLA. * Document knowledge base for future reference. Office cab/shuttle Health insurance

Role: Production Support / Application Support Experience: 3- 5yrs Look for only immediate joiner only. Location: PUNE Splunk Batch monitoring linux Production support Release and deployment experience PUNE - EON Kharadi Infrastructure Pvt. Ltd. SEZ, Wing 3, Cluster "C, Kharadi. Pune-411014, India.

Production Support / Application Support Experience:3- 5yrs Look for only immediate joiner only. Location: PUNE Kindly start building the pipeline and share the profiles in the attached tracker at the earliest. Skill requirements Splunk Batch monitoring linux 3 to 5yr Production support Release and deployment experience PUNE - EON Kharadi Infrastructure Pvt. Ltd. SEZ, Wing 3, Cluster "C, Kharadi. Pune-411014, India

Key Responsibilities Execute the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements Core subject matter expert would be around MES (Manufacturing Execution System) Modeling, QA and Deployment Oracle database administration (Unix/RHEL) Should have good communication and co-ordination skills and thorough in documentation. Ability to work independently and with others across stakeholder like Customers & their IT team, development teams and other supporting services. Should be proactive identifying support needs and preventing them. Should be able to debug and troubl...

Job Summary 3-6 years of proven experience as QA Automation Engineer with expertise in Selenium with Java and API testing with Rest Assured. Beyond finding defects, you will help the team design for quality from the start, working closely with developers, product managers, and stakeholders in a collaborative XP environment. This role is not just about executing test cases it s about shaping the way we deliver software, ensuring quality is part of the development process at every stage. Job Qualifications 3-5 years of hands-on experience developing Test Automation using Selenium Webdriver. Technical knowledge building REST-based APIs and API Test Automation using REST Assured. Hands-on experi...

We are seeking an experienced developer to work on an industry changing product and deliver on our key milestone components. Experience in designing and developing complex code on one of the following platforms: MAC OS X and Windows are required. Deep operating system knowledge is critical. Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Forcepoint is recognised as a Market & Tec...

Customer Happiness at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. Its not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly. Providing time-sensitive help to meet the customer s needs during each interaction is of utmost importance. What are we looking for you're empathetic to customers and can easily put yourself in their shoes. You listen and understand we'll. Your job is to make the customer feel empowe'red and happy after each interaction. You love solving problems and have the abili...

Responsibilities: Manage software/technical issues via phone, email & chat Maintain product documentation & knowledge base Collaborate with development team on bug fixes & improvements Annual bonus

Key Responsibilities: Handle escalated customer issues and ensure timely and effective resolution. Collaborate with cross-functional teams, including Project Managers, Solution Architects, and Developers, to address customer needs and enhance product offerings. Perform application log-level analysis using appropriate monitoring and logging tools, including direct analysis on servers when required. Troubleshoot API-related issues , including error codes, synchronous and asynchronous API calls, and integration failures using relevant API debugging tools. Reproduce customer-reported issues in lower environments to identify root causes and validate fixes. Develop and implement support processes,...

Congratulations , you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes. What should you know about us? Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale. Know more about us at www.seclore.com You would love our tribe: If you are a...

assisting clients with inquiries, resolving technical issues through clear communication and troubleshooting, and ensuring high customer satisfaction by providing timely, professional support and maintaining strong knowledge of company services.

The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other departments, team, and workgroup members, by contributing time, effort, and ideas. Be available within the ACD system to answer customer phone calls. Receive and handle customer issues/requests via tickets within ITSM tool. Analyze...

Support the software development life cycle for design, implementation, build, deployment and debugging of embedded software on a medical device. Hands-on experience developing and maintaining CI/CD automation processes & pipelines to enable fast, but safe delivery of embedded software to various stages. Develop & Maintain sound version control best practices-based CM systems (GIT), including branching and merging strategies. Serve as a technical lead for an Agile team and actively participate in all Agile ceremonies. Ability to automate release deployments across development, test, staging, Quality Assurance and production stacks using a combination of scripting languages and other automati...

Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and resolve complex technical issues. Manage and prioritize support tickets, ensuring prompt and professional responses. Provide expert guidance on product features and best practices, helping customers make the most out of the software. Training & Onboarding: Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoptio...

Customer Success Executive / Specialist Location: Chennai Job Type: Full-Time | On-Site Experience: 1- 3 years About SANeForce For nearly two decades, SANeForce has been a trusted technology partner for the global pharmaceutical and healthcare industries. We specialize in delivering cutting-edge Salesforce Automation (SFA) and Pharma CRM solutions that drive operational excellence, accelerate business growth, and enhance collaboration across organizations. With 1,000+ clients in 55+ countries, a multilingual interface supporting 9+ languages, and a team of 150+ dedicated professionals, SANeForce is committed to empowering businesses with innovative and comprehensive digital solutions. About ...

Job Description we're currently looking for: Technical Customer Support Representative (Tier 1) Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral s customers. Troubleshoot and repair RingCentral s solutions. Understand network architecture required to support RingCentral s VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions - phone, chat, screen sharing & email. Handle and resolve customer inquiri...

Your work days are brighter here. we're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. we're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're ...

Job Description We are seeking a smart, enthusiastic, and customer-focused professional with strong communication skills to join our Product/Customer Support team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform. Roles and Responsibilities Deliver exceptional client service in a proactive, timely, and efficient manner. Communicate confidently with clients to understand and interpret issues. Take complete ownership of client queries and ensure closure within defined SLAs. Interact with end users to gather detailed issue information and document it accurately. Collaborate with internal tea...

As a director of the software engineering division, you will apply your extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and envision future improvements to the architecture. Job responsibilities Own a high scale cloud service handling billions of transactions. Provide leadership, direction and strategy for a team of senior managers, engineers and architects. Develop a prioritized roadmap of products, features and operational requirements. Drive the de...

Job Description The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the life-cycle of a reported issue, supporting a fast-paced, metrics-driven customer contact center. Essential Duties Responsibilities Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner. Documents interactions (via Vo...

Sr. Technical Support Engineer **4+ Years Experience:** 4+ Years **Job Description** We are looking for an experienced **Application Support / Backend Support Engineer** with strong technical expertise in **Java-based applications**, **databases**, and **customer support**. The ideal candidate will be responsible for ensuring application stability, troubleshooting production issues, and providing high-quality technical support to customers. **Key Responsibilities** Provide **L2/L3 application support** for Java-based web applications. Troubleshoot and resolve **production issues** related to application performance, errors, and data inconsistencies. Work extensively with **MySQL and MongoDB*...

Provide technical, application support to software users. Handle client queries via calls, emails, tickets. Troubleshoot software issues, escalate if required. Maintain support records, documentation. Coordinate with internal =teams for resolution. Required Candidate profile 0–2 years experience in IT/software support preferred Basic knowledge of software applications, systems Good communication, problem-solving skills Willingness to learn and work in a team environment