1209 Product Support Jobs - Page 4

Brief Profile/Job, Roles and Responsibilities of the position: Knowledge of safety switches, sensors, safety controllers, AS-i Safety, machine safety solutions, etc. for Schmersal or similar brands (Pilz, Sick, Euchner, Omron, etc.). PLC programming experience will be beneficial. Guide customers and integrators on wiring, commissioning, and troubleshooting of Schmersal safety devices and systems. Handle technical escalations from sales teams and distributors. Conduct product training, safety application training, and webinars for customers, partners, and internal teams. Support the sales team in project-based technical discussions and solution presentations. Assist in safety risk assessments, safety designs, and validation for customer projects Includes travel to India as and when required Travel to Middle East countriesapproximately once per quarter. Expected Core Competencies Hands-on experience with industrial communication protocols such as Profinet, Ethernet/EtherCAT, AS-i, and IO-Link Proficient in PLC programming and integration of sensors in safety/automation systems Familiarity with SAP for accessing, analysing, and managing product-related data Knowledge of design and development, to cordinate with R&D and sales for new product development Conduct competitor benchmarking to identify differentiators, support product positioning, and create success stories to enhance product visibility. Perform pre-sales activities such as application evaluation, product selection, and customer technical support. Handle post-sales activities including troubleshooting, installation support, and coordination for warranty or field feedback resolution Language Proficiency Hindi, English 1. Behavioral Skills Positive Attitude & Go Getter Flexible & Adaptable People Skills, good Oral & Written English Communication High Energy Level with dynamic personality Active Listening, Team player & soft skills Fast Learning & Relationship building Leadership 2. Knowledge & Expertise (to be preferred) Knowledge of SAP needed to maintain/check product details/BOM Excellent skills in Excel and PowerPoint for data analysis and presentations.

The role requires an enterprising attitude, ability to influence and impact without direct authority and ability to hack growth along with distribution channel heads. The incumbent will be anchored with respective channel heads of Max Life and will be empowered resource to manage all Product Mix and Strategic Product conversations with assigned channel. The incumbent will lead all Product and Category conversations and closely work with channel enablement team to ensure end to end closures b/w Products, Distribution and FP&A. KEY RESPONSIBILITIES Enabling Profitable Growth for the Distribution Channel (30%) Product mix ownership for each channel with sharp focus on profitable product variants Detailed understanding of various verticals within each channel, their drivers of business and guide team to create propositions for driving the product mix aligned to channel plan Strategic Interventions every Quarter on Product mix sensitization WHY and seed critical Product stories, including product experience discussions. Continuous analysis on Structural Profit variance for the channel and recommend strategies/tactics to course correct Present the propositions/storyboard in the quarterly/monthly webcasts conducted by respective channel head aligned to Product Mix strategy Market Intelligence and Competition benchmarking for key product launches Go To Market and Capability Enhancement of Ecosystem (30%) Curate Go to Market strategies (along with Marketing and Channel leader) for new products being launched in the channel (One Key launch per Quarter) Point of Contact for the Distribution Channel for all key New Product Closures and Business Case creation/sign off End 2 End thinking to create and execute programs to enhance product capabilities for each channel. Leverage technology to create tools to resolve basic/repetitive product queries Identify and create product experts at regional/zonal level to resolve queries End 2 End accountability of implementation of Minor Modification for channel specific requirements Ears 2 Ground & Channel Capability Building (20%) Create and implement a structural program to understand field requirement/feedback on existing and upcoming propositions. Leverage channel enablement team to identify the panel and regular participation People management& capability building (20%) Coach and mentor team members for capability building across Strategic thinking, New Product Ideation, Product Channel engagement Measure of Success Value of New Business for allocated channels Product Mix for allocated channels Protection & Annuity Penetration within the channel sales Head of Distribution/Channel Head feedback Timely and Impactful Product Launch (end 2 end thinking) New to Max Life Product Ideas deployed Key competencies/skills required Excellent Storyboarding skills Strong networking orientation Strong negotiation skills Sharp analytical orientation Collaboration Deep understanding of Various Financial Products Experience Post Graduate from a premier business school Minima - 8+ years preferably in BFSI Key Stakeholders Channel heads Channel training heads Marketing Technology Underwriting Legal & Compliance

About Rippling Rippling, headquartered in San Francisco, CA, has secured over $1.4B in funding from renowned investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has been recognized as one of America's top startup employers by Forbes. At Rippling, candidate safety is a top priority, and official communications are exclusively sent from @Rippling.com addresses. About the role As part of Rippling's mission to empower customers, we are establishing a top-tier Support team dedicated to helping customers unleash the full potential of Rippling. Team members are instrumental in assisting customers during challenging times and actively participating in internal discussions regarding product improvements. Our Support Organization comprises specialized teams for HR, IT, and Finance functions. If you are the kind of individual who finds excitement in facing daunting challenges head-on and thrives under pressure, you might be the perfect fit for this role! What you will do - Develop a profound understanding of our product by providing direct customer support and collaborating with product/engineering teams - Lead a team of specialists responsible for delivering product support to customers - Create and implement an onboarding program for new team members as the team expands - Ensure your team is equipped with the necessary tools and resources to assist customers effectively during product releases - Take ownership of team performance and KPIs, steering improvements through data-driven experiments - Serve as the go-to expert for support best practices - Work closely with support leadership to enhance operational processes and procedures - Relay product feedback to Product/Engineering teams to minimize the volume and resolution time of support queries - Effectively communicate with executive leadership regarding projects, priorities, and objectives What you will need - Possess 2-4+ years of professional experience managing a Support team in a fast-paced environment, startup, or SaaS company - Strong grasp of systems and operations related to B2B products - Experience in managing a distributed team directly - Demonstrated ability to meet SLAs consistently - Adaptability and agility in responding to evolving business needs and navigating ambiguity - Background in designing and overseeing training, QA, and metric management programs at scale - Lead by example with a growth mindset, prioritizing people, and taking full ownership of your domain - Self-driven, meticulous, action-oriented with a proactive approach to tasks and follow-through - Extensive familiarity with Salesforce Service Cloud Additional Information Rippling places high value on in-office collaboration to nurture a cohesive work environment and corporate culture. For employees based in offices (within a designated radius of a Rippling office), working at the office for a minimum of three days per week, as per the current policy, is considered an essential aspect of their role.,

You are invited to attend the Walk-In Drive for the position of Product Support Analyst at PeopleOne Technology Pvt. Ltd. The event will be held on 26th July 2025 (Saturday) from 10 am to 4 pm at the following address: 6th Floor, A Block, West Wing, Global Infocity Park (Earlier called SP Infocity), 40 MGR Salai, Kodandarama Nagar, Perungudi, Chennai 600 096. As a Product Support Analyst with 2 to 4 years of experience, your primary role will involve providing support to customers, troubleshooting technical issues, and analyzing data to enhance product performance. You will collaborate with cross-functional teams and document customer feedback to contribute to product improvement. Responsibilities: - Providing ticket-based functional product support to customers - Analyzing and troubleshooting product issues/bugs and escalating them to the appropriate internal teams within the defined turnaround time - Collaborating with Functional, Technical Support, and IT support teams to resolve customer support requests - Preparing analytical/statistical reports to highlight trends in product support - Striving for continuous improvement to achieve set goals and Key Performance Indicators (KPIs) Qualifications: - 2 to 3 years of experience in Product Support, Customer Support, or Technical Support - Strong analytical skills for troubleshooting and data analysis - Excellent problem-solving abilities - Strong oral and written communication skills - Experience in the software or technology industry is advantageous - Willingness to work from the office in Chennai About the Company: PeopleOne Technology, formerly known as ExpertusONE, is an enterprise learning platform trusted by global leaders like Siemens, Hitachi, and ABB. The platform offers an elegant design, intuitive functionality, and mobile solutions to meet various learning, training, and skills development needs. It seamlessly integrates with applications like Salesforce, Slack, and Microsoft Teams, enhancing the learning experience with personalized content and interactive modules. If you meet the qualifications and are interested in this opportunity, please walk-in directly to the provided venue on the specified date. Warm Regards, Kannan L Manager - HR | PeopleOne Email: kannanl@peopleone.co,

As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Assisting the COO in executing the PMS/ AIF / MF / SIF Product strategy for India. Monitor, anticipate and assess market, client, competitor, regulatory, and industry trends to drive product strategy and identify opportunities for new product innovation Conduct primary, secondary research and competitive analyses Perform data analyses to drive insights and inform recommendations Synthesize research / analyses, and develop content Help define and build the business case for new pms product strategy development or modification initiatives through assembling fact-based arguments and developing compelling presentations and product notes. Providing content in the development of presentations, investment insight articles, investor education articles, timely product ideas and other marketing materials Collaborate with other internal functional partners including the Investment, Distribution, Legal, Compliance, Finance and Marketing teams Contribute to idea generation, working closely with investment teams to ensure alignment on content creation and messaging. Working closely with the marketing team to develop product support materials and sales ideas Ensuring that the investment stories for assigned products are presented consistently across. Leverage internal investment research to create timely insights in support of sales initiatives Develop content to enhance pms product marketing collateral as needed Enforce superior quality control to ensure the accuracy of all content as well as consistency with firm style and brand Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we'respect each other s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. What s in it for you Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day

As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries. Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution. Escalate product and service issues to the Senior Product Support Engineer on shift For investigation. Document and track customer interactions and resoluons in the ticketing system. Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Light cast leadership and offer solutions for optimizing performance Experience and Education Ability to understand, and research solutions to, problems. Strong English-language written communication skills. Good knowledge of computers, including web-based applications. Ability to learn and adapt in a fast-paced technical environment. Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays. Ability to work independently. Light cast is a global leader in labour market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Light cast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Light cast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Our Purpose Title and Summary Specialist, Product Operations Client and Product Support The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support. These products include a wide range of Information Services products and services like PortfolioAnalytics, Location Services, Merchant Identifier, Local Market Intelligence and the Global Collections Only program and the product suite is ever expanding. We support over 10,000 internal and external users of these tools from all regions and have aggressive Service Level Agreement/SLA targets to meet or exceed. We have strong relationships with other customer service organizations throughout MasterCard and greatly value teamwork and collaboration. If you re interested in driving engagement, satisfaction and loyalty in a fast-paced and ever changing environment then we d love to have you as part of the CAPS Team. Technical and general support is provided to customers following phone or email requests from both internal and external customers. You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal forms. Drive customer engagement and usage across select Information Services products. Engage with external customers to help them better understand select products and consult on how best to drive and derive insights and actionability. Role Ensure that problems of varying complexity are resolved to the customer s satisfaction which may include interfacing with appropriate support/development personnel to achieve problem resolution. Develop framework and tactics to increase usage among active users and drive usage reactivation efforts. Conduct training sessions and record webinars to drive engagement and usage in the region. Find creative solutions to problems and work with others to prioritize and implement them according to MasterCard and customer business needs Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications. Provide product support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to resolve any issues tied to supported products. All About You Strong problem solving skills with the ability to analyze a situation by breaking down into its components and applying a detailed approach with different levels of solutions based on the situation. Some product and/or account management experience (Financial Institutions a plus) Ability to develop and conduct engagement and training sessions across multiple products, clients and geographies with a consultative flair Previous experience in working in a cross functional environment where influence management is required Multi- lingual (English, Spanish and Portuguese) a plus Bachelor s degree or equivalent combination of education and experience. Strong knowledge of payments/card industry preferred. Possess excellent interpersonal skills and written and verbal communication skills along with superior customer service skills. Strong PC skills that include Word, PowerPoint, Excel, and Access. Serve as focal point for customer issues, concerns and requests for enhancements. Capture detailed and accurate information about issues, concerns and enhancements. Work with global customers to complete service inquiries about MasterCard core applications and products. Collaborate with others in support of products, processes and problem resolution. Demonstrate the ability to negotiate, resolve and present to internal/external customers. Simulate or recreate user issues to resolve operating difficulties. Ability to interact with customers as well as MasterCard management to articulate key performance indicators and action plans. Good relationship management skills with regards to internal and external stakeholders and team members. Have some experience working in organizations with multiple levels, functions and regions. Able to communicate complex technical and business information in a clear and easy to understand manner both verbally and in writing. Experienced in a customer service role or Technical Service Desk Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required Proven ability and excellent track record in meeting and exceeding customer specific SLAs coupled with solid problem solving skills Ability to work in a complex and changing environment that requires both flexibility and creativity to succeed. Must demonstrate effective leadership, negotiation and problem resolution skills. Corporate Security Responsibility Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Description Product Support Engineer I Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. This role focuses on Anthology s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It s a solution that s continuously evolving to meet users needs and we re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line. Our Customer Support team has a proven track record of delivering high-quality technical support in a 24x7 environment to our customer base. Primary responsibilities will include: Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues The Candidate: Required skills/qualifications: Exceptional listening, written , and oral communication skills 0-2 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills Experience in a self-directed work environment Demonstrated ability to research and resolve problems using a variety of resources and tools Strong knowledge of system and database administration principles Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security Light experience with multiple computer operating systems like UNIX/Linux and Windows Light experience configuring multi-node environments that run enterprise-level applications Knowledge of Struts, Tomcat, and WebLogic Fluency in written and spoken English

Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Qualification Any Graduation

About Saviynt: Saviynt is a leader in intelligent identity and access governance solutions. Our cloud-native platform provides a unified approach to securing applications, data, and infrastructure across hybrid IT environments. We empower our customers to scale fearlessly and securely, a principle that extends to our own team. Role Overview: We are seeking an experienced and technically astute Supportability Manager Product Support Engineering. This critical role serves as the primary interface between our customer-facing Product Support teams and our Engineering/Product teams. The position demands a blend of deep technical analysis, strong cross-functional collaboration, and customer empathy. You will lead a team of supportability engineers with extensive domain knowledge, who are responsible for root cause analysis, reproducing complex issues, and providing crucial insights to Engineering and Product teams for sustainable fixes and product enhancements WHAT YOU WILL BE DOING Lead the supportability function, managing escalated technical issues that require in-depth analysis and reporting. Bridge the gap between Technical Product Support (L1 L3) and Engineering/Product, ensuring a timely, accurate, and complete information flow Take ownership of Root Cause Analysis (RCA) and post-mortem reports for complex customer issues and escalations. Collaborate with Engineering to influence bug prioritization, technical debt resolution, and product enhancements based on customer pain points. Maintain a robust feedback loop with Product Management, highlighting recurring issues and advocating for roadmap adjustments. Ensure a consistent process for the reproduction, debugging, and documentation of critical issues, facilitating knowledge transfer to both Support and Engineering teams. Recruit , mentor, and manage a high-performing supportability team with strong technical acumen across Saviynts modules (IGA, PAM, CPAM, Application Access Governance, etc.) Define and monitor key metrics for case handling, resolution time, and inter-team hand-offs. Contribute to automation and tooling initiatives aimed at improving productivity and reducing Mean Time To Resolution (MTTR). Serve as the escalation point for high-severity or sensitive cases, working directly with Customer Support Leadership and Engineering stakeholders. WHAT YOU BRING 10+ years of experience in Technical Support, Product Engineering, or similar customer-facing technical roles, with a preference for experience in SaaS, Identity Governance, or Cybersecurity domains . Strong understanding of Saviynt architecture or comparable IGA/PAM platforms.Proven experience managing or leading technical teams focused on supportability or sustaining engineering. Exposure to enterprise customer environments (cloud, hybrid, on-prem) and the ability to navigate complex architectures. Understanding of debugging, log analysis, performance troubleshooting, and root cause identification. Excellent communication skills for engaging with internal stakeholders, including Engineering, Product Managers, Support teams, and Customers. Demonstrated ability to effectively manage priorities across multiple high-impact issues under pressure. Experience with tools such as JIRA, Confluence, Splunk, Datadog, and Postman is a plus. Bachelor s degree in Computer Science, Engineering, or a related technical field. A Master s degree is preferred Work Model This is a Hybrid role, requiring a minimum of 3 days per week in the office (Bangalore office). Flexibility for occasional extended hours during critical customer escalations or product releases Why Join Us Regards, Primula

Role & responsibilities Knowledge of safety switches, sensors, safety controllers, AS-i Safety, machine safety solutions, etc. for similar brands (Pilz, Sick, Euchner, Omron, etc.). PLC programming experience will be beneficial. Guide customers and integrators on wiring, commissioning, and troubleshooting safety devices and systems. Handle technical escalations from sales teams and distributors. Conduct product training, safety application training, and webinars for customers, partners, and internal teams. Support the sales team in project-based technical discussions and solution presentations. Assist in safety risk assessments, safety designs, and validation for customer projects Includes travel to India as and when required Travel to Middle East countriesapproximately once per quarter. Hands-on experience with industrial communication protocols such as Profinet, Ethernet/EtherCAT, AS-i, and IO-Link Proficient in PLC programming and integration of sensors in safety/automation systems Familiarity with SAP for accessing, analysing, and managing product-related data Knowledge of design and development, to cordinate with R&D and sales for new product development Conduct competitor benchmarking to identify differentiators, support product positioning, and create success stories to enhance product visibility. Perform pre-sales activities such as application evaluation, product selection, and customer technical support. Handle post-sales activities including troubleshooting, installation support, and coordination for warranty or field feedback resolution 1. Knowledge & Expertise (to be preferred) Knowledge of SAP needed to maintain/check product details/BOM Excellent skills in Excel and PowerPoint for data analysis and presentations.

Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an entrepreneur mindset, single-handed multi-hat role, and as a Team Leader to work under limited resources, and what you bring to the table with meeting deadlines and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a health tech / Healthcare organization of repute in an early-stage/ Growth stage Digital Health / Health Startup / fast-growing in health tech / Healthcare only. iii) He must be the first doer and direct performer and high achiever go-getter with limited resources and Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare, Presentation, Pitch /seminar to top-line doctors /Clients. Qualification: At least should be B.Sc / M.Sc /MS / B.Pharma / B.Tech from reputed Institutes with Physical Science, Life Science, or Tech background , and Optionally, maybe an MBA in Product Management ( Software Product / Service / Solns ). Experience: At least 4 -13 Years of hardcore working experience in direct representing a Healthcare Technology Product organization in dealing on a day-to-day basis with cutting edge Innovative new Healthcare Technology / Digital Health / AI Health with a Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare.

Assistant Vice President/Director/General Manager/Manager - Product Management Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an entrepreneur mindset, single-handed multi-hat role, and as a Team Leader to work under limited resources, and what you bring to the table with meeting deadlines and commitment. ii) Mandatory to be an entrepreneur & should have worked/working in a health tech / Healthcare organization of repute in an early-stage/ Growth stage Digital Health / Health Startup / fast-growing in health tech / Healthcare only. iii) He must be the first doer and direct performer and high achiever go-getter with limited resources and Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare, Presentation, Pitch /seminar to top-line doctors /Clients. Qualification: At least should be B.Sc / M.Sc /MS / B.Pharma / B.Tech from reputed Institutes with Physical Science, Life Science, or Tech background , and Optionally, maybe an MBA in Product Management ( Software Product / Service / Solns ). Experience: At least 4 -13 Years of hardcore working experience in direct representing a Healthcare Technology Product organization in dealing on a day-to-day basis with cutting edge Innovative new Healthcare Technology / Digital Health / AI Health with a Strong Medical Product & Solutions Management Capability ( Product launching, Product Education & Training to Big Customer base ( B2B, B2B2C ) such as Doctors /Hospitals / Corporate Clients & in B2C consumer Market in India / Global in Oncology/Diabetes/Heart/Chronic Diseases areas (Digital Health Products & Solutions, Medical Device, IT Healthcare Products) while working with Established Health Startup / Indian Healthcare Organisation / Healthcare MNC in Business Model of SaaS Cloud Platform subscription Model of B2B, B2B2C and OR B2C in Digital Health OR Business Model of subscription Model of B2B, B2B2C and OR B2C in HealthTech / Healthcare.

The ROOTS2 staff member will interface with the Amgen Global, Site, Biosimilars, and/or Device RA CMC teams for specific strategies or activities that impact a product. The ROOTS2 staff member will be responsible for varying levels of product support, including leading projects, based upon their experience level. Additional job responsibilities include: Lead submission for annual reports, facility registrations, facility renewals, and product renewals Interact with authors/reviewers and subject matter experts with respect to delivery of CMC documents required for regulatory submissions Preparing submission content plans for CMC submissions including, CMC IND/CTAs and amendments, new marketing applications, facility registration and renewals, post market supplements/variations, product renewals, Module 3 baselines, and annual report/notifications Coordination, preparation, collection and/or legalization of CMC country specific documents Document and archive CMC submissions and related communications in the document management system Initiate and maintain CMC product timelines at the direction of product lead Interface with the regulatory operations team Train staff on select CMC procedures and systems Provide report status of activities and projects to teams and department Participate in cross-functional special project teams Basic Qualifications: Master s degree OR Bachelor s degree and 1-2 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Associate s degree and 6 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR High school diploma / GED and 8 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Preferred Qualifications: BS degree in Life Science Experience in manufacture, Process Development, Quality Assurance, Quality Control, or Analytical development Regulatory CMC specific knowledge and experience Mature project management and organizational skills Strong and effective oral and written communication skills Experience in Veeva Vault platforms

Career Category Regulatory Job Description Let s do this. Let s change the world. In this vital role you will report into the Regulatory Compliance Team lead. The Regulatory Compliance Change Assessor will interface with the Amgen Global, Site, Biosimilars, and/or Device RA CMC teams, as well as Amgen Operations, Quality, and/or Supply Chain for specific strategies or activities that impact a product. The Change Assessor will be responsible for varying levels of product support, including global reportability assessment of single or cross-product changes, based upon their experience level. Roles & Responsibilities: Key responsibilities of the Regulatory Manager include: Reviews change records to evaluate impact of the change with respect to reportability and product restrictions for any product in scope. Defines and documents the reporting and product distribution restriction requirements for the change within the change control management system. Liaise with other functions, including Process Development, Operations, Quality and Supply Chain to ensure alignment of regulatory strategies Provides expertise and guidance to interdepartmental and cross-functional teams Coaches and support junior regulatory staff s career development Identifies and implements process improvements for the change management process What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate degree OR Master s degree and 4 to 6 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR Bachelor s degree and 6 to 8 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR Diploma and 10 to 12 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Preferred Qualifications: Degree in Life Science discipline Regulatory CMC specific knowledge & experience Understanding and application of principles, concepts, theories and standards of scientific/technical field Experience in manufacture, testing (QC/QA or clinical), or distribution in Pharmaceutical/Biotech industry What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Career Category Regulatory Job Description The Regulatory Compliance Change Assessor will interface with the Amgen Global, Site, Biosimilars, and/or Device RA CMC teams, as well as Amgen Operations, Quality, and/or Supply Chain for specific strategies or activities that impact a product. The Change Assessor will be responsible for varying levels of product support, including global reportability assessment of single or cross-product changes, based upon their experience level. Roles & Responsibilities: Key responsibilities of the Regulatory Sr Associate include: Reviews change records to evaluate impact of the change with respect to reportability and product restrictions for any product in scope. Defines and documents the reporting and product distribution restriction requirements for the change within the change control management system. Liaise with other functions, including Process Development, Operations, Quality and Supply Chain to ensure alignment of regulatory strategies What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a type of person with these qualifications. Basic Qualifications: Master s degree OR Bachelor s degree and 2 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR Associate s degree and 6 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR Diploma and 8 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Preferred Qualifications: Degree in Life Science discipline Regulatory CMC specific knowledge & experience Understanding and application of principles, concepts, theories and standards of scientific/technical field Experience in manufacture, testing (QC/QA or clinical), or distribution in Pharmaceutical/Biotech industry .

Let s do this. Let s change the world. In this vital role you will provide technical expertise and product leadership to the Product Quality (PQ) organization. As a product support staff in Quality, the Product Quality Specialist has responsibility for working with Product Quality Leaders (PQL), International Distribution Quality, Quality Control, Regulatory, Process Development, Quality Assurance and other groups on projects including support of product specifications, in-process controls, periodic and annual product review, and complaint resolutions. Amgen offers the opportunity to be at the interface between research, global development and manufacturing to ensure that our molecules become medicines. Many of the technologies we re employing are not only new to Amgen but are new to the industry as a whole. Help us to pave new roads for helping patients. This role will support one or more late-stage and/or commercial biologics or synthetics products. The individual will provide project support to the relevant Product Quality Team (PQT) to implement and manage strategy for Quality to meet the Product Quality goals. The individual will be directly responsible for Product Quality related tasks including authoring and review of GMP and regulatory documents, execution of transactions in relevant GMP systems (document management system, complaint resolution system, data systems), and product data management, including stability, comparability assessments, periodic and annual product reviews (APR). In addition, the candidate will be expected to play a role in supporting Product Quality initiatives intended to ensure the overall product health. Support PQ work for late-stage and/or commercial biologic or synthetic programs, including actions required for the PQT, APR, specifications, comparability, stability programs, and PQ owned regulatory filing sections and responses to questions (RTQ) Support science and risk-based evaluation of complex process and product quality data such as in-process, release and stability data, complaints, method performance etc. What we expect of you Basic Qualifications and Experience: Doctorate degree in chemistry, biochemistry, biology, or a related pharmaceutical sciences field & 2 years of Quality, Operations, Scientific, or Manufacturing experience, or Master s degree in chemistry, biochemistry, biology, or a related pharmaceutical sciences field & 6 years of Quality, Operations, Scientific, or Manufacturing experience, or Bachelor s degree in chemistry, biochemistry, biology, or a related pharmaceutical sciences field & 8 years of Quality, Operations, Scientific, or Manufacturing experience or Preferred Qualifications: Must-Have Skills: Demonstrate proficiency in oral and written communication of complex information to Product Quality team members and peers Demonstrate proficiency in knowledge of cGMP and international regulatory expectations Strong scientific data management and organization skills with attention to detail Ability to deliver high quality results and adhere to project timelines using computer-based GMP Quality systems Ability to build and maintain multi-functional relationships and strong partnerships through written and verbal communication skills Good-to-Have Skills: Experience working virtually on a multi-functional team in a matrix environment across multiple time zones Expertise in computer applications such as Veeva, Spotfire, SHINY Expertise in MS Office (Word, Excel, PowerPoint, MS Teams) Soft Skills: Analytical and problem-solving skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully, react quickly to address urgent requests and meet challenging timelines Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

The mission of the Global Scaled Solutions (GSS) team is to transform Ubers best ideas into agile, global solutions. The team is spread out globally between the US (San Francisco, Sunnyvale, Boulder), India (Hyderabad, Bangalore), HongKong, Singapore, and Amsterdam. The Global Scaled Solutions (GSS) is focused on delivering a range of capabilities/objectives to multiple Tech and business teams while maximizing value for Uber through solutions that are: Automated & Innovative Industry Leading Cross-organizational & Integrated At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward together. As a Program Manager with the AI and Data Solutions team, you will be responsible for running human in the loop (HITL) operations for ML/AI projects both internal to Uber and externally as part of Go external strategy. You will gather the requirements from stakeholders to convert it into a SOP (standard operating procedures), help hire the right talent and train the team to meet the quality and efficiency goals for the project. Run multiple pilots and help convert the pilots to scaled processes. What You Will Do ---- Build strong relationships with cross-functional team members and work collaboratively with key stakeholders to deliver on the following: Operational Efficiency Identify gaps and risks to the organization and operational efficiencies. Create programs, processes, and policies to drive improvements. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the organization and the program management process Execution Drive the execution of operational programs, projects, and initiatives. Handle issue escalations and proactively remove obstacles to drive momentum and progress Set and scale new pilot projects, write detailed SOPs for the vendor teams, identify process challenges along with tool improvements Financial and Headcount Management Ensure organizational spending aligns with budget and priorities Communication Lead the communications strategy for your programs. Ensure information flows clearly and efficiently to enable teams Build strong partnerships with Product, Engineering, and Data Science teams and represent GSS in cross-team meetings/reviews Insights Identify data based opportunities to improve process and customer experience What You Will Need ---- Experience managing programs in 2D and 3D LiDAR annotations, object detection, semantic segmentation, polyline, and polygon annotation Ideate and drive programs aimed at driving efficiencies for GSS Facilitate and drive high-impact initiatives to improve process quality and the customer experience Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs Turn analyzed data into actionable deliverables for the product, support, and operational improvements Work with vendor teams to execute ideas and deliver continuous improvement of programs Interface with tech leads and engineers to estimate efforts, define milestones, track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders Ability to work with engineer/product/ internal teams to deliver tool/tech solutions that will drive long term improvements in operational efficiency Communicate plans, insights, data, and results to project stakeholders Share frameworks, tools, best practices that improve the delivery of projects with focus on reusability and standardization Design experiments and interpret the results to draw detailed and actionable conclusions Present findings to senior management to guide business decisions Track, analyze, and report data patterns and trends associated with the programs you own Preferred Qualifications ---- Worked at a high-paced, fast-growing tech startup, large tech company, or has a consulting background Analytics background. You have collected, structured and analyzed data to drive key insights *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.

Job Description: Job Title: Data Lake Lead Cloud Engineer, VP Location: Pune, India Role Description As a Lead Cloud Engineer, you will work closely with Data Lake Solution architect and engineering team to design, maintain, and develop innovative solution within scalable GCP cloud environment. This is a leadership position where you ll mentor a growing team while driving operational excellence and ensuring Data Lake solution is efficient, secure, and cost-effective. You are highly technical, understands cloud technologies, and understands the complex world of cloud eco-systems and integrations. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Cloud Infrastructure Management: Take ownership of cloud environments, optimising and maintaining systems to ensure high performance, scalability, and reliability, focusing on GCP services Collaborate with architecture teams to implement cloud-based solutions aligned with business objectives. Ensure that cloud resources are optimized for cost, performance, and security. Automation and Scripting: Design and architect GCP-based Data lake solutions that align with industry best practices and security standards, while developing detailed technical documentation, including system diagrams, deployment procedures, and operational guidelines. Provision and configure GCP resources, including virtual machines, storage accounts, virtual networks, and load balancers, using Infrastructure-as-Code tools like Terraform. Develop and maintain automation scripts for various environments, ensuring smooth and efficient deployment processes. Use Python and other scripting languages to automate workflows, integrate APIs, and manage infrastructure as code (IaC). Leadership Team Development: Lead and mentor a team of cloud engineers, delegating tasks and ensuring project milestones are achieved on time. Oversee recruitment and onboarding of new team members, fostering a collaborative and high-performing team culture. Report and escalate issues, dependency challenges to senior management and follow though end-to-end until remediation. Collaborate with stakeholders to understand business requirements and translate them into scalable and efficient GCP solutions. Provide ongoing support and guidance to both junior engineers and contractors. Cloud Optimisation and Innovation: Keep up with the latest advancements in cloud technologies, continuously suggesting improvements to existing systems. Identify and drive opportunities for optimizing cloud infrastructure, performance, and cost management. Change Operations Management: Manage change management processes in live environments, ensuring minimal disruption to service and also complying with the Bank s Compliance. Automate routine tasks such as deployments, scaling, and monitoring to improve operational efficiency. Monitor the consumption of resources and ensure they are within agreed budgets and participate in on-call rotations to provide timely response and resolution to critical incidents. Take ownership of deliverables, troubleshoot, and resolve issues. Establish product support procedures, service as final L3 engineering escalation. Your skills and experience Minimum 8+ years of experience with Engineering with 5+ years in one of GCP (preferred), AWS or Azure cloud platforms. In-depth understanding of GCP services and capabilities, including virtual machines, storage, networking, security, and monitoring. Strong expertise in infrastructure as code (IaC) and automation using tools such as Terraform, CloudFormation, or similar. Familiarity with DevOps practices and tools, such as GitLab, DevOps, or Jenkins. Relevant certifications in GCP, Cybersecurity and related field. Experience in a banking or financial services environment. Proven ability to lead and manage teams, including task delegation and workload management. Knowledge of various Security technologies. Strong knowledge in current security threats and corresponding technologies. Experience with change management, ensuring minimal disruption during cloud updates and production releases. Strong communication skills with multi-cultural/global teams, both written and verbal, with a collaborative approach to problem-solving. Experience with business tools including Jira, Confluence, Share point, and Microsoft 365 How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Acies is looking for Product Support Specialist-Kore and Kepler to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Careers at AssessPrep | Join Our Mission to Transform Education Head, Customer Support About AssessPrep At AssessPrep, were not just building software were building the future of learning. Our mission is to empower K-12 schools worldwide with cutting-edge technology to make assessments more meaningful and improve learning outcomes. AssessPrep is an all-in-one assessment platform that enables schools to create, deliver, and grade assessments digitally, saving teachers valuable time and allowing them to focus on what matters most: their students. AssessPrep in Numbers: Trusted by 600+ international schools in 75+ countries Empowering 20,000+ teachers and 200,000+ students Facilitating over 1M student submissions annually 70%+ annual growth rate Annual churn 3% 50,000+ trees saved What Youll Do As our Customer Support Head, youll lead our support team in delivering exceptional service to our global user base, ensuring that schools, teachers, and students have a seamless experience with AssessPrep. Your responsibilities will include: Directly Manage and Support Customers: Take a hands-on approach in resolving customer inquiries, ensuring that each user receives top-tier support. While youll lead and mentor the support team, youll also actively handle escalated issues and complex cases, setting a high standard for customer care through your personal involvement. Develop Support Strategies: Design and implement support processes and strategies that enhance customer satisfaction and retention. Resolve Complex Issues: Act as the escalation point for complex technical issues, working closely with product and engineering teams to find solutions. Customer Onboarding and Training: Lead initiatives to onboard new schools, ensuring they are fully equipped to use AssessPrep effectively. Monitor Support Metrics: Track and analyze key support metrics, including response times, resolution rates, and customer satisfaction scores, to continually improve service quality. Enhance Self-Service Resources: Develop and maintain a comprehensive knowledge base, FAQs, and other self-service tools to empower users to resolve issues independently. Collaborate Across Teams: Work closely with product, sales, and marketing teams to provide feedback from customers and ensure a cohesive approach to customer success. A Typical Week: Conduct a training session for the support team on handling new feature-related queries. Analyze support ticket data to identify common issues and propose solutions. Work with the product team to develop a solution for a recurring technical issue reported by multiple users. Lead a webinar for new users to walk them through the platform and answer their questions. Review and update the knowledge base to include information about the latest product updates. Participate in a strategy meeting with the marketing team to discuss ways to improve customer communication. Grow with us At AssessPrep, we believe in investing in our teams development. As our Customer Support Head, youll have opportunities to: Support Operations Director: Lead all support operations, including training, process improvement, and quality assurance. Product Support Lead: Collaborate closely with the product team to influence product design and development based on customer feedback. Global Support Manager: Oversee support efforts across different regions and ensure consistent service delivery worldwide. Customer Experience Director: Focus on enhancing the overall customer experience, from onboarding to long-term success. What we are looking for: Leadership Experience: Proven experience leading and managing a customer support team, with a focus on delivering exceptional customer service. Support Strategy Expertise: Ability to design and implement support strategies that improve customer satisfaction and retention. Technical Proficiency: Strong understanding of software platforms, with the ability to troubleshoot and resolve complex technical issues. Passion for Education Technology: A genuine interest in the power of technology to transform education and a desire to contribute to our mission. Excellent Communication Skills: Ability to communicate complex technical information clearly and effectively to users of all levels. Data-Driven Approach: Comfort with analyzing support metrics and using data to drive decision-making. Collaborative Mindset: Experience working with cross-functional teams to ensure customer needs are met. Adaptability: Ability to thrive in a fast-paced environment and manage multiple priorities. Benefits : Flexible working hours: Choose your own schedule. No micromanagement: We trust our team members to deliver results. Comprehensive health insurance (including family coverage). Monthly health and wellness allowance. Access to a learning budget for For . Apply today! Review other job openings Creative Director Gurugram, Haryana Full-Time Job description Creative Director Gurugram, Haryana Full-Time Job description Creative Director Gurugram, Haryana Full-Time Job description Simplify your assessments today Discover how AssessPrep makes it easy to create, deliver and grade assessments.

Why Head Digital Works Join a pioneering team applying AI to revolutionize real money gaming experiences. At HDW, innovation isnt just encouraged its expected. If youre passionate about gaming, AI, and building intelligent systems that entertain and delight, this is your arena. Role Overview: As a Lead AI/ML Enginee r at Head Digital Works, you ll design and deliver applied AI/ML solutions across our Rummy & Poker gaming platforms powering immersive experiences, intelligent automation, and large scale player personalization. You ll address business problems across product, support, acquisition, retention, fraud/risk. You ll lead initiatives from the concept, mentor engineers, and collaborate across product and analytics to unlock high impact AI in gaming. This role isnt just about building models its about crafting intelligent systems that learn from player behavior and adapt over time . Key Responsibilities: ML Strategy & Ownership: Lead ML solutions for high impact gaming use cases player segmentation, fraud & collusion detection, recommendations, and personalization during live pla y. Research & Prototyping : Track emerging research; prototype new ML/LLM techniques; run internal experiments to assess value in gaming environment s. Model Developme nt: Build models on large scale player data; deliver reproducible training code & inference artifacts; define quality criteria and ROI evaluation. Team Leadership : Lead technical discussions, mentor senior ML engineers, conduct code reviews, define standards, and drive adoption of engineering best practice s. CrossFunctional Impact: Collaborate closely with product managers, backend teams, and analytics leads to align ML work with measurable business goal s. Reusable ML Solutions : Drive best practices in reproducible modeling, version control, and interpretabilit y. Champion AI Innovation : Share demos, run workshops, and promote continuous learning across team s. Qualifications: Bachelor s or Master s in Computer Science, Mathematics, Statistics, or related field. 5+ years of experience in ML/AI with at least 1-2+ years mentoring other engineers; track record of delivering ML solutions used across multiple business functions. Proficiency in Python; solid software engineering practices for production-grade, maintainable, well-tested, modular code. Track record in handling large, high cardinality tabular data (player, session, transactional), including sparsity handling, feature encoding, and scaling. Expertise in core ML/DL frameworks pandas, scikit learn, TensorFlow, PyTorch; working familiarity with MLflow or similar experiment tracking tools. Deep learning architecture experience have built/trained at least one major neural architecture (CNN, RNN/LSTM, Transformer/sequence models). Advanced NLP/LLM experience prompt engineering, fine tuning, and API integration (Hugging Face ecosystem, Llama, Claude, GPT). Ability to define modeling hypotheses and collaborate on evaluation methods (offline metrics, A/B input signals) and business impact analysis. Ability to lead discussions with senior stakeholders, document designs, and provide technical mentorship. Strong AI first mindset actively use AI tools (e.g., GitHub Copilot, LangChain) to enhance daily workflows, improve velocity, and automate repetitive dev tasks. Agile and iterative mindset with a commitment to quality and speed. Preferred Skills: Experience with Reinforcement Learning, RAG pipelines, or agentic AI is a significant plus. Familiarity with data tools like Airflow, Spark, Kafka, Snowflake, Databricks and cloud platforms (AWS, GCP, Azure) for prototyping or data exploration. Awareness of MLOps practices CI/CD, monitoring, alerting. Peer-reviewed publications or filed patents in AI/ML. Background in personalization systems, multiplayer behavior modeling ideally in B2C gaming, real money Rummy/Poker, or broader consumer tech. Strong sense of ownership, curiosity, and a bias toward building fast and learning faster. What Drives Us Player-First Mindset: We build experiences that delight, empower and protect our players. AI-Led Innovation: We use cutting-edge ML to transform gaming intelligently and responsibly. Own the Outcome: We take end-to-end responsibility from idea to measurable player & business impact. Collaborate & Grow: We succeed as a team and grow through continuous learning and mentorship.

A Hosting Linux Engineer is responsible for designing, implementing, and maintaining Linux systems and infrastructure within an organization- This includes installing and configuring Linux servers, managing user accounts, monitoring system performance, troubleshooting issues, and ensuring system security- Proficiency in Linux operating systems: A strong understanding of Linux distributions such as CentOS, Ubuntu, and Red Hat Enterprise Linux is essential for a Linux engineer- Knowledge of command-line utilities, file systems, networking, and security features is also important- Scripting and automation: Experience with scripting languages such as Bash, Python, or Perl is crucial for automating tasks and managing system configurations efficiently- System administration: Hands-on experience in system administration tasks such as installing, configuring, and maintaining servers, as well as managing user accounts, permissions, and system resources- Networking skills: Knowledge of networking protocols, services, and troubleshooting techniques is important for setting up and configuring network services on Linux systems- Security expertise: Understanding of security best practices, such as firewalls, encryption, access controls, and vulnerability management, is essential for securing Linux systems and protecting against cyber threats- Problem-solving skills: Strong analytical and problem-solving skills are necessary for diagnosing and resolving system issues efficiently- Communication skills: Effective communication skills, both verbal and written, are important for collaborating with team members, documenting system configurations, and providing technical support to end users- What you bring Overall, a combination of technical skills, hands-on experience, and industry certifications that will prepare you and Worldpay for success in the Future-

Description Global Support Specialist Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. Primary responsibilities will include: Provid ing Level 1/Level 2 product support to customer issues Investigat ing , resolv ing , and provid ing root cause analysis on reported application issues Us ing SQL scripts for creating queries and troubleshooting stored procedures Us ing SQL profiler to identify the root cause Effectively communicat ing timely updates to customers through appropriate incident tracking tools Quickly establish ing rapport, gain ing and maintain ing credibility with diverse audiences Coordinat ing between customers, development team and internal support teams while working on customer issues. Efficiently coordinat ing with the internal and external stakeholders Work ing with the customers to gather product requirement, analyz ing and document ing before it is passed on to the product management team for next steps Escalat ing issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Follow ing established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0- 2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

Role Overview: The Senior Product Support Engineer is a subject matter expert who leads the resolution of complex technical issues, ensures customer satisfaction, and drives continuous improvement in support processes. This role involves significant cross-functional collaboration and influence to enhance product support capabilities. This role will be based in Hyderabad . Sounds interestingRead on! What you will do: Lead the resolution of critical escalations and provide expert-level support to customers. Work closely with engineering and product teams to identify and resolve systemic issues. Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence. Develop and implement best practices for escalation management and problem resolution. Contribute to product improvement initiatives based on customer feedback and support trends. What you will bring: Bachelor s degree in computer science, Engineering, or related field; advanced degree preferred. 8 years of experience in technical support, with a focus on escalation management. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge - Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. Network: OSI Model, Network & routing protocols, WAN operations Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. In-depth knowledge of F5 products and enterprise-level support processes. Proven leadership and mentoring abilities. Strong analytical, communication, and project management skills. What You ll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits , and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. .