3623 Product Support Jobs - Page 4

We are seeking a smart, enthusiastic, and customer-focused professional with strong communication skills to join our Product/Customer Support team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform. Roles and Responsibilities Deliver exceptional client service in a proactive, timely, and efficient manner. Communicate confidently with clients to understand and interpret issues. Take complete ownership of client queries and ensure closure within defined SLAs. Interact with end users to gather detailed issue information and document it accurately. Collaborate with internal teams to explore so...

Location: Employees will work from office and field all 5 days in a week. About the team: Swiggy Dineout is building India s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the ...

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, including Fortune Global 500 companies such as PwC, KPMG, and Abbott. Katalon is recognized as a top automation tool by prestigious review sites such as G2, Gartner, Capterra, and IT Central Station. About the role We are seeking a strategic leader to innovate and scale our Global Customer Success function. This ...

Job Summary: The Technical Cell Engineer in the 2W Service field will be responsible for diagnosing complex technical issues, providing advanced troubleshooting support to dealers, and ensuring timely resolution of field concerns. This role involves working closely with service teams to enhance product reliability, conducting root cause analysis, and implementing technical improvements for better service efficiency. Roles & Responsibilities: Respond promptly and professionally to dealer calls concerning spare parts, settlements, battery, charger movements, and technical issues in the two-wheeler automotive sector Provide accurate information and guidance to dealers on troubleshooting procedu...

[{"Remote_Job":false , "Posting_Title":"Junior Product Specialist" , "Is_Locked":false , "City":"Thane" , "Industry":"Pharma\ / Biotech\ / Clinical Research","Job_Description":" Job Title: Junior Product Specialist Location:\ Mumbai Department:\ Product Management Reports to:\ Product Manager Employment Type:\ Full\ \-Time | Field + Office Role Job Summary: We are seeking a motivated and detail\ \-oriented Junior Product Specialist to support our medical devices portfolio. The role involves assisting with product training, customer support, market research, and sales coordination to ensure successful product performance in the field. This position is ideal for candidates looking to build a l...

Responsibility of Product Support Engineer: Post completion of closing order and sales installation from Marketing team. Product Support Engineer should take it further for product training both on-call and onsite, also need to support clients in case if any issue/doubt occured while using the application. Resolve technical issues: Product support engineers should try to identify any technical issues clients may face while using our billing software. Provide ongoing support: Product support engineers work to maintain a smooth workflow with a clients software. This can include informing a client of the proper use of said software. Install upgrades: Product support engineers help clients impro...

Job Summary The Associate Customer Care Advisor interacts with customers on a daily basis to provide technical support for the Greenway application software over VoIP phone, email, and through live text-based chat. Utilizing creative problem-solving to deliver product support and assist customers with complex issues. Technicians manage their progress toward results and document customer communications throughout the life-cycle of a reported issue, supporting a fast-paced, metrics-driven customer contact center. Essential Duties Responsibilities Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner. Documents interactions (via VoIP p...

Roles and Responsibilities Manage after sales service operations, ensuring timely resolution of customer complaints and issues. Oversee technical support team, providing guidance on product knowledge, troubleshooting, and repair procedures. Develop and implement effective inventory management strategies to minimize stockouts and optimize resource utilization. Provide product documentation support to customers, including manuals, guides, and technical specifications. Collaborate with cross-functional teams to improve overall after-sales service quality.

We are looking for a Production Support Engineer to manage and support business-critical applications in a live production environment. The candidate will be responsible for incident management, issue analysis, application monitoring,

**This role requires Core Work Hours from 8:30 pm to 12:30 am IST (will change as per daylight saving in US). The remaining hours are completed at individual discretion.** A bit about us WeatherBug is a popular weather site and mobile app providing hyperlocal, live weather data and proactive alerting to consumer users. With over 15 million unique users per month, across all platforms, WeatherBugs vision is to provide environmental intelligence for all aspects of peoples lives. The WeatherBug app is a top-rated weather app in the app stores. In 2019, WeatherBug was named the best weather app by MediaPosts Appy Awards. WeatherBug is owned and operated by GroundTruth, a media company that turns...

Parts Information Graphic Specialist creates and maintains technical parts information for Caterpillar products What You Will Do: Creates and revises technical parts information graphics in support of new product introduction, continuous process improvement, and revision timelines Ensures all parts information graphics are created accurately and participates in process improvement efforts Validates prints to ensure information elements are documented as per Caterpillar standards Validate the relevant part has a clear and descriptive graphics associated with the part What You Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary cons...

Overview : Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams. Scope: Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technic...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you ll collaborate with client managers and our customers, sharing your expertise on Amex GBT s travel technology and tools. Youll support day-to-day travel technology questions, troubleshoot issues, implement and maintain the online booking tool. What You ll Do Manage product support for cases including product breakdowns and defects, documenting your case research to help global clients resolve challenges M...

In TIS, the Parts Information Specialist Creates, validates, and revises technical parts information in support of New Product Introduction (NPI), Continuous Process Improvement, and Revision project timelines, managing projects to ensure parts manuals are completed on-time and accurately. What You Have: Review day-to-day work completed by parts information staff for accuracy. Provide appropriate coaching to improve performance. Train and mentor new staff on how to create, validate, and revise technical parts information. Develop and maintain parts information standards. Participate in and lead process improvement efforts. Communicate the importance of customer needs/expectations to parts in...

In TIS, the Parts Information Specialist Creates, validates, and revises technical parts information in support of New Product Introduction (NPI), Continuous Process Improvement, and Revision project timelines, managing projects to ensure parts manuals are completed on-time and accurately. What You Have: Review day-to-day work completed by parts information staff for accuracy. Provide appropriate coaching to improve performance. Train and mentor new staff on how to create, validate, and revise technical parts information. Develop and maintain parts information standards. Participate in and lead process improvement efforts. Communicate the importance of customer needs/expectations to parts in...

POSITION Qualified candidates are being considered for openings within the Database Operations group at CR Software, Fairfax, VA. These candidates will possess a strong background in SQL Server, MySQL and PostgreSQL database management and administration. The individual will partner with product support, and DevOps CSM to keep databases secured, healthy and up to date to meet SLAs. The position is part of the Database Operations group which focuses on managing, maintaining, and securing databases in the AWS Cloud. This position requires an extensive experience with MSSQL, MySQL, and PostgreSQL and experience with AWS Cloud services. The candidate is expected to manage SQL Server, MySQL, and ...

Responsibilities: * Manage customer queries via chat & email * Resolve escalated issues promptly * Provide product support with expertise * Maintain high customer satisfaction ratings * Communicate effectively in English Health insurance Accidental insurance Referral bonus Gratuity Flexi working

Job Description What Youll Do: The Senior Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will require documenting each customer contact, troubleshoot technical issues, escalate engineering, and manage issues through to resolution. You will live by our 'Cult of the Customer' philosophy and will hold you accountable for increasing the sati...

Hiring Customer Success Manager (4–8 yrs) in Aurangabad. Lead a 3–5 member support team, handle B2B SaaS customer issues, manage SLAs & key accounts in a mission-critical healthcare software environment.

We are looking for a motivated Product Support Engineer to join our team. In this role, you will act as the primary point of contact for customers, providing technical support and troubleshooting assistance for our products. You will work closely with cross-functional teams including engineering, product management, and sales to resolve customer issues efficiently and contribute to product improvements. The ideal candidate will have strong problem-solving skills, technical knowledge, and a passion for delivering exceptional customer service.

Who are we looking for? Application Support Engineer with overall experience of 4+ years of experience in development and supporting Complex and critical large scale distributed systems and extensive hands-on experience in handling production failures & driving root cause analysis and remediation. Primary Responsibilities: Proactively manage production outages and performance issues through quality analysis and rapid resolution. Lead incident management, ensuring clear communication with users, application owners, and senior stakeholders. Perform root cause analysis (RCA) and document post-mortems for incidents. Identify recurring patterns, conduct thorough post-mortems, and implement perman...

Responsibilities: * Collaborate with development team on product improvements. * Manage customer queries via phone, email & chat. * Provide timely resolutions within SLA. * Document knowledge base for future reference. Office cab/shuttle Health insurance

Role: Production Support / Application Support Experience: 3- 5yrs Look for only immediate joiner only. Location: PUNE Splunk Batch monitoring linux Production support Release and deployment experience PUNE - EON Kharadi Infrastructure Pvt. Ltd. SEZ, Wing 3, Cluster "C, Kharadi. Pune-411014, India.

Production Support / Application Support Experience:3- 5yrs Look for only immediate joiner only. Location: PUNE Kindly start building the pipeline and share the profiles in the attached tracker at the earliest. Skill requirements Splunk Batch monitoring linux 3 to 5yr Production support Release and deployment experience PUNE - EON Kharadi Infrastructure Pvt. Ltd. SEZ, Wing 3, Cluster "C, Kharadi. Pune-411014, India

Key Responsibilities Execute the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements Core subject matter expert would be around MES (Manufacturing Execution System) Modeling, QA and Deployment Oracle database administration (Unix/RHEL) Should have good communication and co-ordination skills and thorough in documentation. Ability to work independently and with others across stakeholder like Customers & their IT team, development teams and other supporting services. Should be proactive identifying support needs and preventing them. Should be able to debug and troubl...