3623 Product Support Jobs - Page 3

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

In this role you will Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed. Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. Where necessary, time bound engagement of next lev...

Key Responsibilities Develop and execute sales strategies for AMMANN concrete products (batching plants, pumps, etc.). Identify, prospect, and convert new business opportunities in infrastructure, real estate, RMC, and allied industries. Manage existing customer accounts and ensure repeat business through strong relationship management. Achieve defined sales targets, market penetration, and profitability goals. Monitor competitor activities, market trends, and customer needs to recommend product/strategy improvements. Collaborate with marketing, product support, and service teams to deliver integrated customer solutions. Conduct technical presentations, commercial negotiations, and closure o...

Salesforce Level 2/Level 3 Product Support Analyst The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems. Service Delivery Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations. Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, ...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

Overview ARDEM is seeking a Customer Service Representative with strong technical understanding to support customer inquiries, process orders, and manage service tickets through Zendesk. Key Responsibilities Handle customer queries through Zendesk and provide timely, accurate responses. Review engineering drawings, layouts, and specifications to process customer orders and submittals. Enter and maintain order details in the system with high accuracy. Prepare and share reports, documentation, and customer updates. Work with internal teams to resolve issues and ensure customer satisfaction. Retrieve technical and product-related information as needed to support customer requests. Manage multip...

The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners. Key Responsibilities: 1. Partner Onboarding Adoption: Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering . Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details). Conduct structured produc...

The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners. Key Responsibilities: 1. Partner Onboarding Adoption: Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering . Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details). Conduct structured produc...

The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners. Key Responsibilities: 1. Partner Onboarding Adoption: Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering . Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details). Conduct structured produc...

The responsibilities in this role are dual-focused. Marketing Responsibilities Market research and analysis: Evaluating trends, brand awareness, and competitive ventures. Campaign coordination: Assisting in the development and execution of marketing campaigns and managing marketing collateral. Digital platform management: Managing content on websites, social media, and email systems. Lead generation: Promoting the company s software products to new and existing clients, sometimes involving direct sales or one-to-one communication. CRM Management: Using Customer Relationship Management software to track customer interactions and data. Reporting: Monitoring and reporting on campaign performanc...

Application Administrator to provide Level 2 and Level 3 support for critical business applications in the Product Catalogue, CPQ (Configure Price Quote), and Salesforce space. This role involves triaging incoming issues, performing initial analysis, coordinating handoffs, and monitoring application health to ensure seamless operations for our customers and products. Developing, managing, and optimizing digital self-service portals and solutions for business customers Key Responsibilities Incident Management Triage Act as the first point of contact for application-related issues escalated to L2/L3. Categorise, prioritise, and triage incidents based on impact and urgency. Perform root cause a...

Provide advanced technical support for Wzatco projectors and accessories Troubleshoot issues related to hardware, firmware, connectivity, apps, and setup Handle escalations from marketplaces (Amazon, Flipkart, website, etc.) Health insurance

Hi Candidate, Opening for Application Support L1. Job details Application Support L1. Location :Kerala Experience :1+ years Client: Kerla Bank MB Support Onsite Role L1 Application Support Engineer (Client Site) Skills Java Database management Banking Domain knowledge (Mobile banking / IMPS - good to have) Application support Incident management and support tools Experience working at client sites Monitoring tools Strong communication skills Team player Interested candidate apply on vishakha.gangurde@kiya.ai Regards Vishakha gangurde

Job Role Role Summary: We are seeking an experienced Cloud Support Manager to lead a team of technical engineers responsible for delivering post-sales support and solutions for Oracles customers. You will act as a primary escalation point, ensure customer satisfaction, drive operational excellence, and collaborate globally across engineering and service teams to build and operate highly scalable cloud solutions. Key Responsibilities: Lead, recruit, and mentor a team of support engineers handling cloud infrastructure services (IaaS). Manage end-to-end team performance on defined KPIs, including ticket resolution, customer satisfaction, and operational excellence. Serve as a primary escalation...

Roles and Responsibilities: -Below is a list of some duties a Applications Support Engineer would be involved in but not limited to. -Need to interact with Customers for troubleshooting their issues. -Prompt response to be given over mail, call, Help Desk Ticketing System for their queries. -Need to be a volunteer and take on responsibilities for quick resolutions. -Should take on other duties and responsibilities for the effective and efficient performance of this role. -Building support integration environments. -Working with other pillars to strengthen the support model between teams. -BDE and responsible for bug prioritization for development. -Pre-Bug reviewer to assist other engineers ...

As a Team Coach (Voice) at FIS, you will be responsible for providing customer support via phone, email, or instant message. Your main duties will include serving as the primary contact for inbound customer issues, resolving consumer inquiries about FIS products and services, and troubleshooting customer problems efficiently. In case of technical issues, you will escalate them to the appropriate department and follow up on escalated problems to ensure a timely resolution. Additionally, you will track and document inbound support requests, update customer information accurately, and meet job standards such as quality, schedule adherence, and average handle time. You may also provide guidance ...

We help the world run better At SAP, we keep it simple you bring your best to us, and we'll bring out the best in you We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next The work is challenging but it matters You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong What's in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed What You'll Build Support Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support, Engineering & Cloud Operations teams and ensurin...

Landis+Gyr is looking for Senior Engg/Technical Lead, Product Support to join our team Roles and Responsibility Provide technical support and leadership to junior engineers. Develop and implement new technologies and solutions. Collaborate with cross-functional teams to achieve project goals. Analyze complex problems and develop effective solutions. Mentor and guide junior engineers to improve their skills. Participate in code reviews and ensure high-quality code standards. Job Requirements Strong understanding of software development principles and methodologies. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment. Strong communication...

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams. The TAM ensures business objectives and goals alignment within teams. They proactively identify opportunities to improve reliability and maintain availability of the Workday system, helping customers effectively manage their operations. About the Role Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This rol...