1213 Product Support Jobs - Page 5

Why Head Digital Works Join a pioneering team applying AI to revolutionize real money gaming experiences. At HDW, innovation isnt just encouraged its expected. If youre passionate about gaming, AI, and building intelligent systems that entertain and delight, this is your arena. Role Overview: As a Lead AI/ML Enginee r at Head Digital Works, you ll design and deliver applied AI/ML solutions across our Rummy & Poker gaming platforms powering immersive experiences, intelligent automation, and large scale player personalization. You ll address business problems across product, support, acquisition, retention, fraud/risk. You ll lead initiatives from the concept, mentor engineers, and collaborate across product and analytics to unlock high impact AI in gaming. This role isnt just about building models its about crafting intelligent systems that learn from player behavior and adapt over time . Key Responsibilities: ML Strategy & Ownership: Lead ML solutions for high impact gaming use cases player segmentation, fraud & collusion detection, recommendations, and personalization during live pla y. Research & Prototyping : Track emerging research; prototype new ML/LLM techniques; run internal experiments to assess value in gaming environment s. Model Developme nt: Build models on large scale player data; deliver reproducible training code & inference artifacts; define quality criteria and ROI evaluation. Team Leadership : Lead technical discussions, mentor senior ML engineers, conduct code reviews, define standards, and drive adoption of engineering best practice s. CrossFunctional Impact: Collaborate closely with product managers, backend teams, and analytics leads to align ML work with measurable business goal s. Reusable ML Solutions : Drive best practices in reproducible modeling, version control, and interpretabilit y. Champion AI Innovation : Share demos, run workshops, and promote continuous learning across team s. Qualifications: Bachelor s or Master s in Computer Science, Mathematics, Statistics, or related field. 5+ years of experience in ML/AI with at least 1-2+ years mentoring other engineers; track record of delivering ML solutions used across multiple business functions. Proficiency in Python; solid software engineering practices for production-grade, maintainable, well-tested, modular code. Track record in handling large, high cardinality tabular data (player, session, transactional), including sparsity handling, feature encoding, and scaling. Expertise in core ML/DL frameworks pandas, scikit learn, TensorFlow, PyTorch; working familiarity with MLflow or similar experiment tracking tools. Deep learning architecture experience have built/trained at least one major neural architecture (CNN, RNN/LSTM, Transformer/sequence models). Advanced NLP/LLM experience prompt engineering, fine tuning, and API integration (Hugging Face ecosystem, Llama, Claude, GPT). Ability to define modeling hypotheses and collaborate on evaluation methods (offline metrics, A/B input signals) and business impact analysis. Ability to lead discussions with senior stakeholders, document designs, and provide technical mentorship. Strong AI first mindset actively use AI tools (e.g., GitHub Copilot, LangChain) to enhance daily workflows, improve velocity, and automate repetitive dev tasks. Agile and iterative mindset with a commitment to quality and speed. Preferred Skills: Experience with Reinforcement Learning, RAG pipelines, or agentic AI is a significant plus. Familiarity with data tools like Airflow, Spark, Kafka, Snowflake, Databricks and cloud platforms (AWS, GCP, Azure) for prototyping or data exploration. Awareness of MLOps practices CI/CD, monitoring, alerting. Peer-reviewed publications or filed patents in AI/ML. Background in personalization systems, multiplayer behavior modeling ideally in B2C gaming, real money Rummy/Poker, or broader consumer tech. Strong sense of ownership, curiosity, and a bias toward building fast and learning faster. What Drives Us Player-First Mindset: We build experiences that delight, empower and protect our players. AI-Led Innovation: We use cutting-edge ML to transform gaming intelligently and responsibly. Own the Outcome: We take end-to-end responsibility from idea to measurable player & business impact. Collaborate & Grow: We succeed as a team and grow through continuous learning and mentorship.

A Hosting Linux Engineer is responsible for designing, implementing, and maintaining Linux systems and infrastructure within an organization- This includes installing and configuring Linux servers, managing user accounts, monitoring system performance, troubleshooting issues, and ensuring system security- Proficiency in Linux operating systems: A strong understanding of Linux distributions such as CentOS, Ubuntu, and Red Hat Enterprise Linux is essential for a Linux engineer- Knowledge of command-line utilities, file systems, networking, and security features is also important- Scripting and automation: Experience with scripting languages such as Bash, Python, or Perl is crucial for automating tasks and managing system configurations efficiently- System administration: Hands-on experience in system administration tasks such as installing, configuring, and maintaining servers, as well as managing user accounts, permissions, and system resources- Networking skills: Knowledge of networking protocols, services, and troubleshooting techniques is important for setting up and configuring network services on Linux systems- Security expertise: Understanding of security best practices, such as firewalls, encryption, access controls, and vulnerability management, is essential for securing Linux systems and protecting against cyber threats- Problem-solving skills: Strong analytical and problem-solving skills are necessary for diagnosing and resolving system issues efficiently- Communication skills: Effective communication skills, both verbal and written, are important for collaborating with team members, documenting system configurations, and providing technical support to end users- What you bring Overall, a combination of technical skills, hands-on experience, and industry certifications that will prepare you and Worldpay for success in the Future-

Description Global Support Specialist Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. Primary responsibilities will include: Provid ing Level 1/Level 2 product support to customer issues Investigat ing , resolv ing , and provid ing root cause analysis on reported application issues Us ing SQL scripts for creating queries and troubleshooting stored procedures Us ing SQL profiler to identify the root cause Effectively communicat ing timely updates to customers through appropriate incident tracking tools Quickly establish ing rapport, gain ing and maintain ing credibility with diverse audiences Coordinat ing between customers, development team and internal support teams while working on customer issues. Efficiently coordinat ing with the internal and external stakeholders Work ing with the customers to gather product requirement, analyz ing and document ing before it is passed on to the product management team for next steps Escalat ing issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Follow ing established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0- 2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

Role Overview: The Senior Product Support Engineer is a subject matter expert who leads the resolution of complex technical issues, ensures customer satisfaction, and drives continuous improvement in support processes. This role involves significant cross-functional collaboration and influence to enhance product support capabilities. This role will be based in Hyderabad . Sounds interestingRead on! What you will do: Lead the resolution of critical escalations and provide expert-level support to customers. Work closely with engineering and product teams to identify and resolve systemic issues. Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence. Develop and implement best practices for escalation management and problem resolution. Contribute to product improvement initiatives based on customer feedback and support trends. What you will bring: Bachelor s degree in computer science, Engineering, or related field; advanced degree preferred. 8 years of experience in technical support, with a focus on escalation management. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge - Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. Network: OSI Model, Network & routing protocols, WAN operations Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. In-depth knowledge of F5 products and enterprise-level support processes. Proven leadership and mentoring abilities. Strong analytical, communication, and project management skills. What You ll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits , and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. .

Sr Technical Support Specialist As a Sr Technical Customer Support Specialist/ Technical Support Specialist, you are a key point of contact for our customers and an escalation point for the rest of the customer support team, providing product and service information and resolving any issues our customers experience with accuracy, efficiency, and enthusiasm. Responsibilities Manage shift schedules for team members and assign/distribute the daily workload to specific employees based on their role, skill, and the complexity of the work. Expertise in Vulnerability remediation using WinForms, C#, .Net, Asp.Net.Node.JS & JavaScript. Manage process changes, ensuring smooth implementation within the team and maintaining continuous business continuity . Experience in handing Incident Management, Request Managements using ServiceNow. Provide first-level escalation support to the team in case of exception management. Oversee shift handover processes, including sharing and documenting any crucial updates for incoming shifts and shift leads that affect operations. Troubleshoot technical issues pertaining to our product and integrations, including root cause analysis, investigative work tied to software issues, and escalation to our engineering team when necessary. Ingest all escalations, reproduce reported bugs, identify quick fixes, and document learnings on investigating, diagnosing, troubleshooting, and triaging issues. Provide detailed and researched information when escalating issues to developers, including logs, context, and preliminary diagnostics. Provide Product Managers with insights related to issues and trends to inform the roadmap and feature investments when requested to do so. Analyze and resolve tickets based on the service level, ensuring adherence to SLAs, and escalate issues as required. Actively engage with customers, maintaining excellent written and verbal communication skills. Answer customer concerns quickly with accurate information via email, live chat, and phone. Deliver accurate, complete, and valid information using our methods and tools. Enjoy the hunt to track down a bug or issue and be energized by fixing this for all similar users going forward. You may be a good fit if you: Prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment. Handle complex situations and concepts and explain them clearly to others. Are experienced in troubleshooting & triaging customer issues, escalating to product & development teams any product issues or gaps, and owning through to resolution. Have a strong attention to detail. Willing to become a subject matter expert in our portfolio of products Have some insurance knowledge (nice to have, but not needed). Have experience with high-volume product support. Have excellent organizational skills, including a good sense of priority management and the ability to easily adapt to change. Ability to work on a rotational schedule with flexibility for late night work schedule. Minimum Qualifications High school diploma or equivalent required. For Senior Tech support role (4-5 years)/ For Tech Support role (2-4 years) experiences required on the above responsibilities. Ability to work independently. Excellent PC skills, experience using MS Office, MS Outlook, Excel and Azure Dev Ops. Must be able to work variable shifts required for a 24x7 operation. Excellent attention to detail and organizational skills. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. Business Support Hours: 5.30pm - 2.30am IST

Job Role: Project Coordinator Experience: 2 - 4 years Location: Ahmedabad About Elsner: Elsner Technologies is a leading IT company based in Ahmedabad, providing innovative solutions in web development, eCommerce, and digital marketing. We work with global clients and are committed to delivering performance-driven results through creativity, strategy, and technology. Job Decription: We are looking for a dynamic and proactive Product Coordinator to support the planning, coordination, and communication efforts for our SaaS product Weekmate (ERP). The ideal candidate should have at least 1 year of experience in a similar role, possess excellent communication skills, and have a good understanding of documentation and internal coordination processes. Key Responsibilities Coordinate product development and enhancement tasks with internal teams (tech, design, sales). Create and manage product documentation including feature specs, release notes, FAQs, and user manuals. Act as a communication bridge between technical teams and business stakeholders. Track feature requests, bugs, and enhancement timelines using tools like Trello, JIRA, or Asana. Assist in preparing demos, product presentations, and training material. Work closely with the sales and marketing teams to ensure consistent product messaging. Ensure timely reporting of progress, risks, and blockers to the product lead or manager. Required Skills & Qualifications Minimum 1 year of experience in product coordination, product support, or project coordination. Excellent verbal and written communication skills. Strong documentation and organizational abilities. Confident personality with ability to take ownership and initiative. Basic understanding of SaaS products, preferably ERP or HRMS solutions. Familiarity with productivity tools like MS Office/Google Workspace, Notion, etc. Ability to multitask and prioritize tasks in a fast-paced environment. Good to Have Experience working in a tech company or with a SaaS product. Exposure to tools like Figma, JIRA, Trello, Confluence, or similar. Understanding of product lifecycle and agile methodologies.

XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows. As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization. Key Responsibilities Monitor and validate crawled product data from marketplaces like Amazon and eBay. Detect, analyze, and document technical issues using tools like Jira or YouTrack. Coordinate with developers to ensure timely resolution of reported issues. Execute technical support tasks such as account configuration, crawler adjustments, etc. Act as a bridge between Product, Development, and Customer Success teams. Provide internal stakeholders and clients with timely updates on issue progress. Collaborate with freelancers and internal teams under the guidance of the Product Lead. Required Skills Product Support / Technical Support experience QA / Manual Testing / Data Validation Working knowledge of Jira or similar ticketing systems Familiarity with JSON and API concepts (basic level) Experience in E-commerce or Marketplace platforms is a plus Excellent English communication (written and verbal) Strong analytical and troubleshooting abilities Desired Candidate Profile 3 -6 years of relevant experience in Technical Support, Product Support, or QA Prior exposure to data-centric or e-commerce projects Ability to work independently in a hybrid environment Technically sound, with a background in IT, Data Science, or similar fields preferred Role Details Location: Remote/ Hybrid Work Timing: Flexible, aligned with European working hours Contract Type: Freelance / Contractual Start Date: Immediate or ASAP Perks and Benefits Work with a fast-growing European tech company Exposure to international teams and projects Dynamic and collaborative work culture

Requisition #: 16690 Ansys is now a part of Synopsys. Synopsys, Inc. (Nasdaq: SNPS) accelerates technology innovation from silicon to systems. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis. We partner closely with our customers across a wide range of industries to maximize their RD capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. Learn more at www.synopsys.com. Summary / Role Purpose The RD Engineer II contributes to the development of software products and supporting systems. In this role, the RD Engineer II will collaborate with a team of expert professionals to understand customer requirements and accomplish development objectives. Key Duties and Responsibilities Performs moderately complex development activities, including the design, implementation, maintenance, testing and documentation of software modules and sub-systems Understands and employs best practices Performs moderately complex bug verification, release testing and beta support for assigned products. Researches problems discovered by QA or product support and develops solutions Understands the marketing requirements for a product, including target environment, performance criteria and competitive issues Works under the general supervision of a development manager Minimum Education/Certification Requirements and Experience BS in Engineering, Computer Science, or related field with 2 years experience or MS Working experience with C/C++ coding, data structures and algorithms. Preferred Qualifications and Skills Technical knowledge and experience with computational geometry or mesh generation and. object-oriented design Technical knowledge and experience with scripting languages like Python is a plus. Technical knowledge and experience with parallel programming and GPU is a plus. Experience in a large-scale commercial software development environment Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Ansys, part of Synopsys, we want talented people of every background to feel valued and supported to do their best work. We consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

Description: GlobalLogic is looking for a diligent and customer-centric Customer Support Engineer with skills in Automation Cloud, SharePoint (on-premises and online), PowerShell, and related Microsoft technologies. This position involves troubleshooting, resolving, and assisting customers with technical issues related to process automation, SharePoint infrastructure, and platform integrations. Join our customer support team to ensure a positive customer experience through timely, accurate technical support. Requirements: • Hands-on experience with SharePoint On-Prem and Online and PowerShell scripting • Experienced in SQL Server and SSMS • Strong understanding of SharePoint architecture, permissions, and storage management • Ability to analyze logs (ULS, event viewer) and debug workflow or platform issues • Experience managing customer inquiries and technical blocking issues with clarity and integrity • Strong documentation and communication skills Job Responsibilities: • Provide Tier 1 and Tier 2 technical support for Automation Cloud workflows, SharePoint environments, and automation tools • SharePoint On-Premises (2010, 2013, 2016, 2019, SPSE) • SharePoint Online (Microsoft 365) • Investigate and resolve issues using ULS logs, browser developer tools, and platform diagnostics • Support SharePoint migrations and offer advice on standard processes to customers • Use PowerShell scripts to collect data, automate resolution steps, or perform administrative tasks • Leverage SQL Server Management Studio (SSMS) to query and review workflow-related data where applicable • Guide customers in configuring list templates, site collections, and permissions in SharePoint Online • Assist users with Power Automate flows and integration scenarios with SharePoint • Collaborate with internal blocking issue teams, product teams, and engineers to resolve complex issues • Document issue resolutions and build knowledge base articles to improve customer self-service • Communicate effectively with customers via email, ticketing systems, and remote sessions What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Roles and Responsibilities Development of testing & measuring instruments used for testing of substation equipment in Power Sector & Other Industries Process covers evaluation of product specifications, analyzing feasibility, working out initial scheme, development of prototype, field testing, product refinement, prototype finalization, Certification & production of product, support to manufacturing & field engineers.

Join our team as a Tech Product Support Specialist! Provide first-line SaaS support, resolve technical issues, guide users, and collaborate across teams to improve product experience. 4+ years in SaaS support preferred.

Position: DrCloudEHR Support Specialist Team: Support Services liaison role between US-based end users and DrCloudEHR technical team Responsibilities : Provide firstlevel EHR support to end users Serve as primary contact—troubleshoot basic application issues, log and resolve helpdesk tickets via phone and Zoom. Collaborate with Support Services team Work closely with colleagues to monitor queue workloads, share updates, and ensure consistent, high-quality customer service. Technical liaison duties Coordinate with the technical team to escalate, resolve, or clarify complex issues—gather detailed information from end users and relay updates back promptly. Troubleshooting & ticket management Investigate application errors, provide workarounds, document resolutions in the ticketing system, and follow through until issues are closed. Active listening & communication Utilize strong listening skills to extract necessary detail from users, clarify technical queries, and simplify explanations for nontechnical audiences. Highlevel verbal communication Confidently interact with end users over phone and Zoom, resolve concerns in real time, and escalate critical issues to ensure user satisfaction. Follow company processes & documentation Adhere to DrCloudEHR’s support procedures, record all customer interactions, steps taken, and outcome in compliance with internal protocols. Requirements : Experience: 2+ years in helpdesk, application support, or EHR/EMR technical support roles—preferably with direct enduser support. Technical familiarity: Exposure to ticketing systems, remote-support tools, EHR workflows, and basic troubleshooting steps. Communication skills: Excellent verbal and written English; able to gather requirements and explain technical information clearly. Customer-oriented mindset: Strong interpersonal skills with a focus on timely resolution, empathy, and service quality. Remote working capability: Self-motivated, able to work during US business hours, and manage time independently in a virtual environment.

What youll do This role is a mix of supporting customers who reach out over live chat & emails. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement). Experience at an early stage SaaS startup would be a plus(this is not a hard requirement). You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal support teams and end users. Drive process improvements to reduce ticket volume and improve self-service adoption. Work directly with founders, developers, and marketers using BiteSpeed, helping them achieve their business goals. Create feedback loops from support to product and marketing teams for continuous improvements. Ensure a personalized, prompt, and delightful experience across all customer : 3-6 years of experience in product support, customer support, or technical account management. Strong experience with: SQL (basic queries and data investigation) JavaScript (troubleshooting and browser debugging) Postman (API testing and validations) Proven leadership experience or team management exposure. Prior experience at a fast-paced SaaS or startup environment preferred. Excellent communication skills and a problem-solving mindset. Deep empathy for customers and strong attention to Qualifications : Experience in e-commerce platforms (especially Shopify). Familiarity with support tools like Intercom, Zendesk, or Freshdesk. Basic understanding of UI/UX and customer journey mapping. Ability to work in a global, remote-first team

The main responsibilities of this role include providing information to Physicians & Allied Health Professionals regarding the latest clinical trials, conducting in-service education programs for new and existing users to enhance confidence and utilization of ECMO, IABP, and AdMon, offering product support through various means, extending patient support at short notice, providing product training to internal Sales and Marketing teams as well as external end users, supporting the Region in achieving sales budgets, and participating in technical discussions and negotiations. In terms of training support, the job involves training front line and regional Sales personnel on CP, CA, and AdMon product lines, organizing internal product and technical training sessions for Sales and other team members or Distributors, conducting operational training and troubleshooting for end users, and facilitating follow-up trainings. For sales support, responsibilities include guiding and developing new sales representatives to ensure their confidence in promoting products, collaborating with the Sales team to achieve sales targets, participating in technical and product discussions, and introducing products to Consultants, Surgeons, Technicians, and Purchase authorities during pre and post sales activities. Additionally, the role involves tracking regional sales, analyzing sales data to identify areas for improvement, handling customer complaints related to products, coordinating with relevant individuals for feedback and resolution, managing customer visits, and undertaking any other duties assigned by seniors or management. In terms of quality system duties and responsibilities, the focus is on incorporating quality into all aspects of work by adhering to quality requirements. The ideal candidate should possess a Bachelor's degree in Perfusion, at least 1-2 years of experience in a related domain, a background and experience in the related portfolio, and a good understanding of Assist devices and their applications. Personal qualities should include excellent verbal and written communication skills, willingness to travel, self-driven attitude, and the ability to work effectively as part of a team.,

You will be joining NVS Travel Solutions, a company that serves over 30 schools and corporations, with a user base of 20000+ individuals including employees, parents, site supervisors, drivers, and attenders. The company is dedicated to delivering exceptional customer support while continually developing innovative transportation technology solutions and expanding its reach to new schools, corporations, and cities. As a Product Support Executive, you will play a crucial role in supporting the product and interacting with users. This position is ideal for individuals looking to transition from customer support or software testing roles in a product company to a career in product management. Candidates familiar with transport management applications like Routematic or Moveinsync will have an advantage. The work schedule involves two shifts: 6am to 3pm for the first shift and 11am to 8pm for the second shift. Your responsibilities will include: - Learning the product thoroughly and providing timely and accurate assistance to users. - Understanding the user and product lifecycle to proactively guide users on necessary actions. - Managing and updating data and configurations within the product. - Extracting business intelligence from the product as needed. Key Performance Indicators (KPIs) for this role will focus on the volume of users effectively supported and the quality of support provided. To excel in this position, you must possess exceptional skills in Excel for data management, as well as strong oral and written communication abilities. Previous experience in a product company as a software tester or customer support executive is required, along with a keen understanding of user needs and technology functionality. Your ability to follow processes, maintain an organized approach to work, and work collaboratively will be essential. Qualifications for this role include: - Expected CTC range: up to 21k per month (for 1 year of experience) - Maximum hike: 30% - Notice period: Immediate joining preferred - Shift timings: 6am to 3pm for the first shift, 11am to 8pm for the second shift - Total experience required: 1 year - Relevant experience in transport management - Skills needed: Strong communication (oral and written), Excel proficiency - Willingness to work from the office and adapt to shift changes during emergencies - Agreement to work for a minimum of 2 years and submit original documents - Work type: On-site work required from 6am to 3pm for the first shift and 11am to 8pm (Monday to Saturday) Your role as a Product Support Executive at NVS Travel Solutions will provide you with valuable experience in transport systems, product support, customer support, communication, software, Excel, and management. If you meet the pre-requisites and qualifications mentioned above and are enthusiastic about contributing to a dynamic and expanding company, we look forward to receiving your application.,

The world of finance moves fast. At FIS, we re faster. Our teams are empowered to learn, grow, and make an impact in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we d like to know: Are you FIS? About the role: As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. About the team: What you will be doing: Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. Provide in-depth product support and researching client issues. Troubleshoot problems with equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. What you will need: Prior banking experience preferred. Strong analytical, organizational and time management skills. The ability to work independently. You are an excellent communicator and strong problem-solver knowledge of FIS products a plus. Provide support for application errors, database issues, and system performance. Collaborate with teams for issue escalation and resolution. Monitor system logs, performance, and alerts to identify and resolve issues. Perform SIT and UAT testing for change requests and incident fixes. Support deployments, system updates, and configuration changes. Ensure all documentation and prerequisites are completed before deployment as per CAB requirements. Work closely with developers, clients, and vendors to resolve complex issues. Participate in DR drills and apply patches or updates as needed. Communicate technical updates to business users and stakeholders. Added bonus if you have: Good to have experience in Product support role. Understanding of the financial services industry. Experience with SQL queries or other relational databases. Familiarity with Linux/Unix and Windows environments. Understanding of ITIL processes (incident, problem, change management). Strong communication and coordination skills. Nice to Have: Familiarity with SDLC methodologies (Waterfall, Agile, etc.). Knowledge of FIS products and services. Awareness of industry standards (ISO, CMM) What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: Opportunities to innovate in fintech. Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/service requests as per standard SLAs/Turnaround Times. Perform additional support tasks as assigned by the Team Lead. Strong interpersonal ability to interact with teams across various sites/branches and within the organization. Would be the Primary escalation point for all blockages in the pipelines. Diagnose issues effectively and efficiently, completing all troubleshooting steps and escalation forms, as necessary. Must be able to prioritize or de-prioritize the customer incidents or requests considering business impact and urgency. Responsible for maintaining SOPs Continuously improves customer service, productivity, and process improvement. Confers with the Team Lead/Manager daily to clarify priorities, processes, and assignments and to discuss any issues therein. Willing to work in rotation during holidays/weekends. (Regular working hours are daytime business hours). Responsible for handling calls and emails for issues reported by the internal team and getting the same addressed as per SLA. Responsible for the Onboarding and Off-boarding process of Aakash employees in collaboration with the HR team. Maintaining the sanctity of the credentials for all Products as per security norms. Responsible for setup requirements across Products. Maintain exchange of regular communication with cross-functional teams. Qualification/ Experience 0-1 years of experience in an L1/L2 technical support assignment independently communicating with clients. Working knowledge of SQL queries, PS Queries and Java scripts is preferred. Familiar with any one ticketing tools like- Sapphire, JIRA. Knowledge of Excel. MCA is preferred. Skills Should have a fair knowledge of the Application Support Process and software development lifecycle (SDLC). Strong oral and written communication skills. Comfortable working on SQL queries.

About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India s diverse healthcare needs. Key Milestones Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health Empowering workplaces with accessible, affordable, and impactful healthcare. We are looking for energetic individuals to join our Resolution team. Role Overview We are looking for an experienced and driven Team Lead Resolution to lead a high-performing team focused on customer issue resolution. This role is pivotal in ensuring smooth communication, timely grievance redressal, and continuous improvement in our support systems. You will act as a bridge between the frontline and internal teams, driving insights and actions to improve user experience. What You ll Do Lead Manage the Resolution Team: Supervise a team of Associates handling customer escalations, ensuring SLA adherence and top-tier service quality. Drive RCA Problem Solving: Own deep-dive root cause analysis for escalated issues and oversee prompt and effective resolution delivery to users. Process Ownership: Identify recurring issues and process gaps; collaborate with internal teams (Ops, Product, Support) to build long-term fixes. Ensure Communication Closure: Make sure all stakeholder threads (internal/external) are closed and users don t face repeated friction. Data Analysis Reporting: Analyze resolution and ticketing data to surface trends, share actionable insights, and guide team strategy. Improve Team Performance: Monitor team KPIs, run performance reviews, and upskill team members through coaching and feedback. Build SOPs Best Practices: Define and improve escalation management workflows to minimize turnaround time and maximize customer satisfaction. Must Haves 4 6 years of experience in customer support, escalation handling, or control tower roles, with 1 2 years of team leadership experience . Proven success in fast-paced environments like E-commerce, Q-commerce, or startups. Strong problem-solving mindset with an ability to navigate ambiguity and break down complex issues. Excellent verbal and written communication skills for interacting with users and internal stakeholders. Demonstrated customer-first approach with a strong sense of ownership and empathy. Strong analytical skills; ability to use tools and dashboards to derive insights and make data-driven decisions. Immediate Joiners Preferred ; experience in healthcare, health-tech, or wellness is a plus. Why Join Visit Health Join a fast-scaling health-tech platform creating real impact across India s healthcare ecosystem. Be part of a mission-driven team working to simplify and humanize healthcare for millions. Work alongside passionate, high-performing professionals in an agile and collaborative culture.

Who are we? Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe its not just about finding risk but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders. We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies, including Siemens, Airbus, Salesforce, Stellantis, Adidas, Walmart, and Sanofi. Objectives for this position: Provide consulting to customers on PS delivery, planning, and utilization, aiming for the successful implementation of AppSec programs and processes. Support customers in deploying effective SDLC solutions. Deliver direct operational support and engineering for multiple Checkmarx customers. Train and coach customers in Checkmarx platform utilization and best practices. Responsibilities of the position: Guide Checkmarx customers on a sustainable implementation of the Checkmarx Application Security Platform. Consult with enterprise customers to promote implementation strategies that will be successful, sustainable, and in line with customer goals and KPIs and that also consider the strengths and weaknesses of our existing solution(s). Design and document complex implementations of Checkmarx solutions with Checkmarx Support teams, Professional Services, and customers to provide a satisfactory resolution. Consult on pre-sales engagements during POCs to demonstrate Checkmarx capabilities and provide guidance on successful implementation/roll-out strategies. Develop custom integration and automation solutions on behalf of customers. •Provide advanced training on Checkmarx-related topics, including CI/CD integrations, languages, and frameworks; Checkmarx APIs (REST); and other advanced, technical topics. Work closely with R&D to do design reviews and share field experience to help shape design requirements that will alleviate challenges and problems encountered by our customers. Identify gaps in Checkmarx products and provide sound recommendations to resolve those gaps in our products while also deriving viable workarounds that may be implemented in the field. Conduct code reviews with customers from a security perspective using output from the Checkmarx application security testing suite. Document in detail lessons learned, viable solutions to problems, workarounds, feature requests, defects, and other knowledge so that it may be shared with appropriate teams within Checkmarx. Strive to be an expert on every aspect of Checkmarx and the technologies with which we integrate. Requirement: Bachelor's degree in computer science or another highly technical, scientific discipline. 1-2 years of robust programming experience with different languages (scripted languages such as Go, Python, Shell, and JS are a must, and other languages such as Java, C#, and mobile languages are a significant plus). Enterprise software development experience, particularly as it pertains to using databases, REST APIs, SCMs, CI/CD tools, defect tracking solutions, and best practices for enterprise software development. Desirable experience with cloud technologies (AWS, MS Azure, or Google Cloud). Desirable experience on infrastructure-as-code tools (Kubernetes, Docker, Terraform, Helm). Good communication skillsboth verbal and written; these positions are customer-facing. Strong technical aptitude—being able to pick up technical concepts rapidly is required. Application security experience is not required but is preferred (security champion experience is a significant plus). Fluent English (other languages are a plus).

Where Software Engineering, Staff Engineer Bengaluru, Karnataka, India Apply Now Save Category: Engineering Hire Type: Employee Job ID 9453 Date posted 07/18/2025 Share this job Email LinkedIn X Facebook Alternate Job Titles: Software Engineer, Staff We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are a seasoned software engineer with a passion for innovation and problem-solving. With a BE/B.Tech degree in programming, computer/electronics, IT, or a related engineering field, you bring 5-8 years of hands-on experience in software development. Your proficiency in Python or C/C++, coupled with a strong understanding of algorithms and data structures, sets you apart. You thrive in UNIX/Linux and Windows OS environments and have a keen interest in exploring new technologies. Your ability to design and implement sophisticated algorithms, along with your prior knowledge of EDA tools and schematic/layout design, makes you an ideal candidate. Excellent English communication skills and the ability to compile functional and design specifications are essential for this role. What You ll Be Doing: Designing, developing, troubleshooting, and maintaining software programs for std. cells development automations Involving in all phases of software development, including project planning, problem identification, design specification, development, testing, and product support Exercising judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results Developing state-of-the-art solutions through technical contributions that lead to significant product differentiation Designing and implementing sophisticated algorithms to solve complex problems Collaborating with cross-functional teams to ensure seamless integration and delivery of software solutions The Impact You Will Have: Driving innovation in software solutions for std. cells development automations Enhancing the efficiency and effectiveness of our software development lifecycle Contributing to the development of cutting-edge technology that sets Synopsys apart in the industry Ensuring high-quality software delivery through rigorous testing and problem-solving Influencing the design and implementation of future software projects Supporting the continuous improvement of our software development processes What You ll Need: Proficiency in Python or C/C++ Knowledge of algorithms and data structures Working experience on UNIX/Linux and Windows OS Knowledge in OOP programming Strong desire to learn and explore new technologies Ability to demonstrate good analysis and problem-solving skills Prior knowledge and experience of EDA tools and schematic/layout design Excellent English language communication skills Ability to compile functional and design specifications Who You Are: Innovative thinker with a passion for technology Excellent communicator and collaborator Detail-oriented and highly organized Adept at problem-solving and critical thinking Proactive and self-motivated The Team You ll Be A Part Of: You will be part of a dynamic and innovative team focused on developing and maintaining software solutions for std. cells development automations. Our team values collaboration, creativity, and continuous improvement, and we are dedicated to pushing the boundaries of technology to deliver exceptional products. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability. Apply Now Save Relevant Jobs Staff R&D Engineering-PnR-7917 Hillsboro, Oregon Engineering High-Bandwidth Memory (HBM) ASIC Verification Engineer Kanata, Canada Engineering Hardware Test & Validation Engineer Moreira, Portugal Engineering

Urgent Open position at UKG (Ultimate Kronos Group )Kalyaninagar, Pune. Shift Timings : US Shift, night shift mandatory. Work experience : 1-3 years with excellent communication skills. Education: Any full time Graduate (No diploma and No distance education ) JOB Description : Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. • Provide excellent customer service skills with a proactive approach for customer satisfaction. • Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. • Use product knowledge and experience to resolve difficult chats submitted by end-users while making use of problem-solving abilities. • Maintain the "Partners for Life" model by providing white-glove support. • Work effectively within a fast-paced environment with a high degree of success • Acquire and maintain knowledge of product related changes and current department policies and procedures • Leverage various technologies and multiple screens efficiently. • Attend internal and external department training sessions as required Desired Skills:- Proficient in English, encompassing writing, speaking, and comprehension • Ability to multi-task to complete tasks and achieve goals in a fast-paced and metrics-driven environment • 1-3 years customer service experience • Experience with US Payroll/Time and Labor/HR • Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution • Confidence and strong leadership abilities • Strong verbal and written communication skills with demonstrated ability to communicate effectively • Ability to set and manage customer expectations • Effective collaboration and time management skills • Ability to multitask; can prioritize and juggle many tasks or projects at once • Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner • Highly motivated and team oriented • Open to working in EST time zones Education and Certifications: Bachelors degree required: BCom, BA, BSc. • Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word • Certification in the Payroll/HR industry a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Please share your updated resume at neha.kharare@ukg.com. Thank you !

Programmatic Support Engineer Product Support Job Description : support team responsible for providing technical assistance to zeta clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization. Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more Provide technical support of Programmatic platforms, campaign performance, and external DSP tools Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams Shift Timings: Night Shift (EST & PST) Education: BSC / BTech / MCA / MSC Must have Skills: Functional Skills and Experiences At least 3+ years experience in 24/7 environment providing technical support Extensive problem solving and debugging skills Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Should have excellent written and verbal communication skills Experience of managing customers across locations/ geographies is preferred Deep knowledge of the programmatic ecosystem In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations. Demonstrated analytical ability Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization. Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction Technical Skills and Experiences: Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE) Good Knowledge with Hands on experience on Linux Operating system Web technologies & Networking Basics Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk).

What youll do Lead our product support team and handle technical/product issues . Set up systems to log, categorize, and route bugs and feature requests to the product team. Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback. Work directly with e-commerce founders in 50+ countries , helping them get the most out of our product. Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product issues. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. Youve worked at an early-stage SaaS startup (bonus points if youve led a team before). You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics . You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Salary and Location Location: Bangalore Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

Prodigy technologies looking for support executive Manage customer queries via phone, email. Provide technical & software support Collaborate with development team on issue resolution Apply : carrers.prodigytechnologies@gmail.com call : 9607002771