3605 Product Support Jobs - Page 5

1 Provide exceptional customer support 2 Understand and explain technical aspects of our products to customers 3 Manage day-2-day operations related to customer inquiries and issues 4 Analyze data and prepare reports using Excel 5 Upsell our Services

Responsibilities: * Collaborate with development team on product improvements * Manage customer queries via phone, email & chat * Provide timely solutions within SLA * Maintain high NPS through effective communication Provident fund Health insurance Maternity policy

About Us Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview ...

JOB SUMMARY & RESPONSIBILITIES Prepare to gain a comprehensive understanding of the trade lifecycle by interacting with traders, strategists, clients, and technologists to work toward the shared goal of risk mitigation. Connect daily with traders and brokers to resolve issues and ensure timely settlement of trades. Understand and improve problem solving capability for complex trade flow, accounting issues, and transactional discrepancies. Showcase leadership in project management skills toward aims of improved cross-product support and relationship management. Leverage your quantitative skills to decompose processes to improve control and scale of the business. Provide reporting to senior le...

As a Product Support Engineer, you will be the first line of technical engagement for customers using Exotels cloud telephony, communication APIs, and customer engagement platform Your role is critical in ensuring customers receive timely, accurate, and empathetic support while you help them troubleshoot issues, understand product behaviour, and get the best out of Exotels solutions This position is perfect for someone who enjoys diving into technical details, communicating clearly with customers, and collaborating with internal teams to improve overall customer satisfaction Key Responsibilities Customer Issue Resolution Serve as the primary contact for customers via email, phone, and ticket...

What you'll get to do Develop and maintain General Ledger export definitions using XML and XSLT to support payroll and accounting integrations. Collaborate with the General Ledger Consultant to align export specifications with client requirements. Utilize SQL to extract, transform, and validate data within the implementation process. Troubleshoot and resolve technical issues, identifying root causes and recommending effective solutions. Ensure adherence to implementation standards, timelines, and quality metrics. Document configuration requirements, technical issues, resolutions, and outcomes in a clear and organized manner. Support multiple client projects simultaneously while maintaining a...

Key Responsibilities: Key Account Management: Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty. Understand customer needs and provide tailored service solutions to address them. Identify new business opportunities and areas for expanding service offerings within key accounts. Coordinate with internal teams to deliver excellent service and product support to key customers. Monitor customer satisfaction and resolve any issues or concerns promptly. Distribution Channel Management: Manage and grow the distribution network by establishing strong relationships with partners. Collaborate with Channel Partners to ensure alignment with sa...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Job Description: We are looking for motivated and enthusiastic fresh graduates to join our IT team. The candidate will support software development, system maintenance, application support, and client-related IT activities. This role offers an excellent opportunity to learn and grow in an IT environment. Role & responsibilities : Assist in software development, testing, and deployment activities Provide application and technical support to internal teams or clients Analyze and resolve basic technical issues Prepare technical documentation and reports Collaborate with team members to deliver project requirements Follow company policies, processes, and quality standards Learn new technologies ...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other departments, team, and workgroup members, by contributing time, effort, and ideas. Be available...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other departments, team, and workgroup members, by contributing time, effort, and ideas. Be available...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. Primary Shift | 8:30 AM - 5:00 PM IST, includes a 30-minute break --- Saturday - Wednesday What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other depa...

Job Description We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru. Primary Shift | 8:30 AM - 5:00 PM IST, includes a 30-minute break --- Monday-Friday What Youll Do The Product Support Specialist will provide Level 1 technical support for our clientcustomers for their corporate tax software global product line. Answer phone calls and respond to emails and web portal requests. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues. support a dynamic team environment by collaborating with other departments...

About the Role Zenoti is seeking a highly skilled and customer-obsessed Lead, Technical Accounts to partner with some of the world s leading salons, spas, medical spas, and wellness businesses. As a Lead, Technical Accounts in the Support TAM team - you will act as the strategic and technical liaison for assigned customer accounts, ensuring their operational success on the Zenoti platform. This role blends technical troubleshooting, account oversight, analytics, customer relationship management, and cross-functional collaboration. You will drive improved customer experience, ensure seamless issue resolution, and act as the voice of the customer within Support and Product. What You Will Be Do...

Lead the Charge: Take ownership of the digital product, turning the roadmap into deliverables that align with the overall strategy and product vision Collaborate and Innovate: Work closely with digital product managers, engineers, UX designers, and data analysts to continuously improve our products and user experience Drive Transformation: Support and guide the team in their agile journey and transformation into a product team with a strong user focus This is how you could make an impact You take ownership of the digital product and as a champion of the product vision and your team, you will turn the roadmap into deliverables and secure the alignment with the overall strategy and product vis...

Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues ...

About the Role Zenoti is seeking a highly skilled and customer-obsessed Support Technical Account Manager (TAM) to partner with some of the world s leading salons, spas, medical spas, and wellness businesses. As a TAM, you will act as the strategic and technical liaison for assigned customer accounts, ensuring their operational success on the Zenoti platform. This role blends technical troubleshooting, account oversight, analytics, customer relationship management, and cross-functional collaboration. You will drive improved customer experience, ensure seamless issue resolution, and act as the voice of the customer within Support and Product. What You Will Be Doing Customer Engagement Issue O...

Requirements Whats the Opportunity We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues ...

Job Title: Technical Support Representative Experience: Fresher Employment Type: 1-Year Contract Working Days: 5 Days Working Shift Time - Rotational Shift Job Role & Responsibilities: Provide technical support Assist clients with troubleshooting and resolving technical issues. Demonstrate excellent written and spoken communication skills. Understand and follow business processes efficiently. Apply analytical and logical skills to problem-solving. Work in rotational shifts covering 24x7 operations (weekends, evenings, holidays, and 3rd shift included). Maintain a professional and positive attitude while interacting with clients and team members. Education & Eligibility: Graduate in BCA/BSC C...

•Plan operations and maintenance for Architecture, Engineering and Construction (AEC) applications, infrastructure and data for internal clients, including but not limited to Burns & McDonnell’s current primary four applications: Autodesk, Bentley Systems, Hexagon and ESRI. •Deploy and support AEC applications and additional applications as required by business demand. •Lead administration and develop automation routines related to product operations (provisions, permissions, metadata) to support business requirements. •Applies knowledge and experience to complex initiatives and finds/develops operational efficiencies to improve project execution. •Responsible for coordination between IT dis...

Who are we looking for? Application Support Engineer with overall experience of 4+ years of experience in development and supporting Complex and critical large scale distributed systems and extensive hands-on experience in handling production failures & driving root cause analysis and remediation. Primary Responsibilities: Proactively manage production outages and performance issues through quality analysis and rapid resolution. Lead incident management, ensuring clear communication with users, application owners, and senior stakeholders. Perform root cause analysis (RCA) and document post-mortems for incidents. Identify recurring patterns, conduct thorough post-mortems, and implement perman...

Role: Support Manager (App) Location: Hyderabad Position Type: Full-Time Experience Level: 8-10 Years (relevant production support experience) We are looking for an experienced Support Manager to lead and manage enterprise-grade production support operations for complex, distributed applications. The ideal candidate will have strong technical depth in microservices-based architectures, API-driven ecosystems, cloud (AWS), and application monitoring/log analysis, combined with excellent stakeholder and customer management skills.This role is critical in ensuring high availability, rapid incident resolution, effective root cause analysis, and seamless coordination during production incidents. T...

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by being the voice...

Product Support Specialist Req number: R6800 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Product Support Specialist ready t...

Position: Customer Support Executive Location: Surat (Work from Office) Experience: Fresher to upto 4 years About the company: At Suvit , were transforming how Indias accounting and financial ecosystem works. As a leading Fintech SaaS platform, we help CA firms and businesses automate repetitive tasks, eliminate manual errors, and boost operational efficiency. With thousands of active users and strong year-on-year growth, Suvit is becoming the go-to automation partner for modern finance teams. We are a young, ambitious, and rapidly expanding product company headquartered in Surat. Joining Suvit means working with passionate innovators, taking ownership, and contributing to a product that imp...