Product Consultant- Galaxy Support

• Handle complex client queries, including bug fixes, detailed event setups and issues requiring specialized expertise
• Be able to think on their feet for this day of event product support, as it will need for both critical thinking and an agile mindset to ensure outstanding CX
• Conduct in-depth research to provide effective recommendations that drive adoption and expansion of Galaxy products
• Provide enterprise-level support for the Galaxy platform and integrations, managing cases from start to finish
• Use creative problem-solving and critical thinking skills to develop solutions based on customer use cases
• Document client history, workflows and best practices for internal support guides
• Earn the opportunity to take on additional responsibilities, such as subject matter expertise, project contributions and mentoring new hires

Overview:

About Cvent:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

About the role:

In This Role, You Will:

• Handle complex client queries, including bug fixes, detailed event setups and issues requiring specialized expertise
• Be able to think on their feet for this day of event product support, as it will need for both critical thinking and an agile mindset to ensure outstanding CX
• Conduct in-depth research to provide effective recommendations that drive adoption and expansion of Galaxy products
• Provide enterprise-level support for the Galaxy platform and integrations, managing cases from start to finish
• Use creative problem-solving and critical thinking skills to develop solutions based on customer use cases
• Document client history, workflows and best practices for internal support guides
• Earn the opportunity to take on additional responsibilities, such as subject matter expertise, project contributions and mentoring new hires

Heres What You Need:

• Bachelors degree in Computer Science, Information Technology, Engineering or a related field is preferred
• Proven experience in a technical consulting or similar role, with a minimum of 2+ years
• Familiarity with SaaS platforms, preferably in marketing automation or CRM (e.g., Marketo, Salesforce)
• Experience supporting enterprise clients
• Excellent written and verbal communication skills, with a proactive approach to problem-solving
• Strong time management and prioritization skills
• Bonus: Experience with HTML, CSS, JavaScript, and API setup