Workforce Operations Analyst I at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. JOB SUMMARY The Workforce Operations Analyst I will be responsible for monitoring the intraday workforce process to optimize service level performance and resource utilization. The analyst will seek and identify opportunities for offering real time insight, reporting and management of resources to best meet required SLAs, while also maintaining relationships with Service Center, BPSS, Client Operations Teams and Client Admin Teams. ESSENTIAL DUTIES AND RESPONSIBILITIES • Monitors appropriate staffing allocation and availability of Service Center staff in order to achieve service level objectives • Monitors teams to ensure optimal staffing levels and partners with the Team Manager and WFM team to ensure adequate staffing is maintained • Helps execute volume contingency action plans as deemed necessary and appropriate • Assists in running reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals • Participates in real-time discussions with necessary stakeholders • Processes daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests • Ensures that all reports originating from the department are accurate and reliable • Assists with the integration and implementation of new Service Center technologies • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position NONESSENTIAL DUTIES AND RESPONSIBILITIES • Workforce Operations Analyst I may be required to step in to assist with troubleshooting CSR technical issues when the need arises. REQUIRED SKILLS AND ABILITIES • Must demonstrate a strong customer service focus with previous inbound call center experience preferred • Must be available to work an 8 hour shift anytime between 5:30pm 8:30am IST, Monday through Friday • Self-starter with excellent organizational and time management skills • Excellent listening and probing skills • Effective verbal and written communication skills Strong attention to detail and accuracy • Excellent attendance and punctuality are essential • Ability to be flexible and work under pressure to meet strict deadlines in a team environment • Strong interpersonal skills suitable for interacting with various departments • Excellent problem-solving and analytical skills; proven ability to research, follow up, and resolve complex issues • Ability to manage multiple projects • Ability to carry out assigned projects to their completion; ability to establish and maintain effective working relationships with co-workers, customers, and vendors; ability to maintain confidential and sensitive information; ability to understand and follow instructions • Intermediate proficiency with MS Excel and other call delivery technology preferred KNOWLEDGE, EXPERIENCE AND/OR EDUCATION • Associates degree or higher education preferred but not required o In lieu of Associates degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field o Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered • 1-3 years experience preferred; in a call center setting preferred • 1-2 years Workforce Management experience preferred
NOTE: Freshers: Preferred only Graduates - 2023 & 2024 passed out. Excellent communication skills. Business Process Associate position at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com) is a Business, Process & Technology consulting company with niche expertise in US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Centre is based in Hyderabad, India. Great opportunity - for Business Process Associates (BPA)!!! For freshers - Immediate Joiners If You are a good communicator - but do not wish to work in a call centre? - You hear, absorb & apply, more than talk - Use grammatically correct English language when you do talk / write - Express clearly and unambiguously and You are a people person? Good with working in the teams Then This is the opportunity you have been searching for. As a Business Process Associate, you will learn to: Consistently demonstrate core NUKG values: attitude, aptitude, and ownership. Provide process support for the day-to-day service and administration of Health and Welfare plans using Standard Operating Procedures (SOPs). Execute and track assigned client deliverables using SOPs according to the client specific processing calendar and keep process tracking tool up to date on a daily basis. ¢ Execute as per key metrics communicated for compliance ¢ Work under generalized direction within established processes and practices to ensure accuracy and timeliness. ¢ Identify and escalate concerns to be analysed and resolved to prevent reoccurring issues, improve quality, and reduce ongoing case volume. ¢ Collaborate with and support team members in processing client related tasks in a timely manner. ¢ Ability to recognize the breakdown in the processing and escalate to the stakeholders in a timely manner. ¢ Maintain a basic understanding of the platform generated reports for assigned clients. ¢ Consistently enhance knowledge, skills, and abilities through training and coaching. ¢ Develop, review and maintain standard operating procedures for assigned clients on an ongoing basis. ¢ Initiate basic research into client processing issues under guidance and report findings. ¢ Perform other duties as assigned. Work hours could be rotating or night shifts - Monday to Friday. We follow US Holiday Calendar, Saturday & Sunday Weekly off. Must be willing to work in hybrid mode. We are looking to fill these positions in a quick turnaround time. The end-to-end process of hiring will not take more than two weeks, with the joining date too being soon after. Other Key skills Excellent communication skills, Standard operating procedures, Business process.
Presentation and Content Specialist position at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. Job Summary: We are looking for a creative Content Developer to craft engaging presentations, videos, and multimedia content. This role combines visual storytelling, technical knowledge, and adaptability to create impactful content for diverse audiences. Key Responsibilities: Content Creation (Optional): Design presentations (PowerPoint, Google Slides) and produce videos (Adobe Premiere, Final Cut Pro). Technical Content: Work with subject experts to develop clear, audience-aligned content on programming and software tools. Research & Innovation: Stay updated on trends and propose creative content ideas. Collaboration: Partner with marketing, product, and training teams, incorporating feedback to refine content. Knowledge, Experience and Education Knowledge & Experience: 8+ years of relevant experience Should be more focused on content and not digital marketing, as in social media management or designing or keyword research. They should have sound knowledge of Google's content guidelines and SEO best practices. Should have sound understanding of B2C and B2B content creation, email marketing content creation, blogs and article writing and copywriting for digital ads and social media content writing. Important factor is knowledge of Google's content guidelines and SEO best practices. Strong communication, organizational, and adaptability skills. Education: Bachelors in relevant fields, experience in technical content creation, and knowledge of video/animation tools (After Effects, Blender). Shift Timings: Rotational shifts
Business Process Associate position at NUKG Business Solutions - Hyderabad, Telangana NUKG (www.nukg.com) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. Great opportunity - for Business Process Associates (BPA)!!! For freshers as well as those with experience. If You are a good communicator - but do not wish to work in a call center? - You hear, absorb & apply, more than talk - Use grammatically correct English language when you do talk / write - Express clearly and unambiguously and You are a people person? Good with working in the teams Then This is the opportunity you have been searching for. As a Business Process Associate, you will learn to: 1) Consistently demonstrate core NUKG values: attitude, aptitude, and ownership. O Provide process support for the day to day service and administration of Health and Welfareplans using Standard Operating Procedures (SOPs). 2)Execute and track assigned client deliverables using SOPs according to the client specific processing calendar and keep process tracking tool up to date on a daily basis. 3)Execute as per key metrics communicated for compliance 4) Work under generalized direction within established processes and practices to ensure accuracy and timeliness. 5)Identify and escalate concerns to be analyzed and resolved to prevent reoccurring issues, improve quality, and reduce ongoing case volume. 6)Collaborate with and support team members in processing client related tasks in a timely manner. 7)Ability to recognize the breakdown in the processing and escalate to the stakeholders in a timely manner. 8) Maintain a basic understanding of the platform generated reports for assigned clients. Consistently enhance knowledge, skills, and abilities through training and coaching. Develop, review and maintain standard operating procedures for assigned clients on an ongoing basis. 9) Initiate basic research into client processing issues under guidance and report findings. 10) Perform other duties as assigned. Work hours could be rotating or night shifts - Monday to Friday. We are looking to fill these positions in a quick turn around time. The end-to-end process of hiring will not take more than two weeks, with the joining date too being soon after. Other Keyskills standard operating procedures, business process ,Business System Analyst. Experience: 0-3+ years of experience as a Tech Support Executive , Customer Service Executive , BPO Executive , or Quality Analyst .
Job Title: Senior Mobile App Developer (Hybrid + Native iOS & Android) Experience Required: 5+ years in Mobile App Development Location: Hyderabad About the Role : Experienced Senior Mobile App Developer who can build and maintain both hybrid and native mobile applications for iOS and Android platforms. The ideal candidate will have strong expertise in at least one hybrid framework along with solid native development experience. You will be working closely with our product, design, and backend teams to deliver high-quality, performant, and user-friendly applications. Key Responsibilities: Design, develop, and maintain hybrid and native mobile applications for iOS and Android . Collaborate with cross-functional teams to define, design, and ship new features. Optimize mobile applications for maximum performance, scalability, and usability. Write clean, maintainable, and well-documented code. Integrate REST API endpoints with mobile applications for dynamic data and backend connectivity. Integrate third-party APIs, SDKs, and services. Implement best practices for security, performance, and user experience. Troubleshoot, debug, and upgrade existing applications. Handle complete app deployment and release processes for both the Apple App Store and Google Play Store , including provisioning, signing, and publishing. Stay updated with the latest mobile development trends, tools, and technologies. Required Skills & Qualifications: Educational Qualification: Bachelors degree in Computer Science, Software Engineering, or a related field. Experience: Minimum 5 years in mobile app development with strong exposure to both hybrid and native technologies. Hybrid Development: Expertise in frameworks such as Flutter, React Native. Native Development: Android: Java / Kotlin with Android SDK iOS: Swift / Objective-C with Xcode and iOS SDK Strong understanding of mobile UI/UX design principles. Proficiency in RESTful APIs and JSON, with proven experience integrating backend endpoints into mobile apps. Experience with Git or other version control systems. Proven experience in successfully deploying apps to both the Apple App Store and Google Play Store. Solid understanding of mobile app security and performance optimization. Knowledge of Firebase services such as Authentication, Firestore, Push Notifications, Single Sign-On (SSO) with social media integrations , and Analytics. Experience with CI/CD pipelines for mobile apps.
Job Title: Senior Developer Location: Hyderabad Experience Level: 5 Years relevant About the Role We are seeking a highly motivated Junior Full Stack Developer with strong Java and Python skills, hands-on experience in React.js, and exposure to AI technologies such as GPT and large language models (LLMs). The ideal candidate will be comfortable working across both frontend and backend systems, leveraging modern AI-assisted development tools, and collaborating effectively in a fast-paced, innovative environment. Responsibilities Develop, maintain, and enhance full stack applications using Java SpringBoot, Python (Flask/Fast API's), and React.js Integrate Chat GPT API's and other LLM-based solutions into existing and new applications Utilize AI-powered Vibe coding tools such as Cursor, Roo Code, GitHub Copilot, Lovable, Replit, etc.. to boost productivity and code quality Design and consume RESTful APIs for seamless backend-frontend communication Work with SQL/NoSQL databases to store and manage application data Write clean, maintainable, and well-documented code following best practices Manage code versions using Git and participate in code reviews Work independently on assigned tasks and deliver results within deadlines Required Qualifications Education: Bachelors degree in Computer Science, Software Engineering, or a related field Experience: Minimum 5 years of professional software development experience Proficiency in Java, SpringBoot and Python Flask/Fast API's , Experience with React.js , HTML5, CSS3, JavaScript/TypeScript Familiarity with large language models (LLMs) , GPT APIs, and prompt engineering Hands-on experience with AI-assisted development tools: AVibe Coding, Cursor, Roo Code, GitHub Copilot, Lovable, Replit Knowledge of RESTful APIs, server-side programming, and database management (SQL/NoSQL) Strong analytical, problem-solving, and debugging skills Ability to work independently with minimal supervision Proficiency with Git and collaborative version control workflows
NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. Job Summary: We are seeking a creative and detail-oriented Motion Graphic Designer with expertise in both motion and static design for digital platforms. The ideal candidate will have a proven track record of delivering high-quality designs with quick turnaround times and a strong understanding of marketing-focused best practices. Key Responsibilities: Create engaging motion graphics using After Effects and Premiere Pro for ads, reels, explainers, and social media content. Design high-quality static creatives using Photoshop, Illustrator, and Figma/Canva for social posts, landing pages, and other marketing materials. Ensure designs align with brand guidelines, current digital trends, and performance marketing objectives. Collaborate with cross-functional teams to develop creative concepts and deliverables. Maintain a proactive approach to meeting deadlines and producing fast, high-quality output. Requirements: Any relevant graduation Rotational shifts 4+ years of professional experience in motion and graphic design. Strong portfolio showcasing both motion and static work tailored for digital platforms. Up-to-date with the latest digital design trends and marketing strategies. Experience in performance-driven marketing design is a strong advantage. Ability to work independently and as part of a collaborative team. Why Join Us: Innovative projects & career growth. Collaborative and creative work culture.
Marketing & Outreach Specialist position at NUKG Business Solutions - Hyderabad, Telangana NUKG (www.nukg.com) is a Business, Process & Technology consulting company with niche expertise in US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Centre is based in Hyderabad, India. Job Summary: Responsibilities: - Sync with digital marketing team for reinforcing & running offline, the campaigns (social media, email, LinkedIn) being run online. - Evolve innovative campaigns in the offline world for promoting company's product/s in B2B and B2C spaces for exponentially increasing visibility. - Run campaigns to sustain and improve adoption as well as engagement of the company's products - Prepare and deliver impactful product demos and pitch decks tailored to client needs. Represent the company at industry events, exhibitions, and networking sessions to drive visibility and adoption. - Coordinate with internal teams to customize proposals and marketing collateral for prospective clients. - Conduct market research to identify potential sectors, competitors, and business opportunities. - Manage and track leads and follow up to ensure conversion. - Capture feedback to be looped back to the product team to enhance app features and - usability as well as the digital marketing team for refining the campaigns. Requirements: - 5 - 8 years of experience in B2B marketing, corporate sales, or business development. - Strong presentation, communication, and negotiation skills. - Ability to confidently engage with senior corporate stakeholders. - Experience in lead generation and corporate outreach. - Familiarity with marketing tools (CRM, email marketing, LinkedIn campaigns) is a plus. - Willingness to travel and represent the company in client meetings and industry events. - Self-starter with the ability to work independently in a startup environment.