Workforce Operations Analyst I at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. JOB SUMMARY The Workforce Operations Analyst I will be responsible for monitoring the intraday workforce process to optimize service level performance and resource utilization. The analyst will seek and identify opportunities for offering real time insight, reporting and management of resources to best meet required SLAs, while also maintaining relationships with Service Center, BPSS, Client Operations Teams and Client Admin Teams. ESSENTIAL DUTIES AND RESPONSIBILITIES • Monitors appropriate staffing allocation and availability of Service Center staff in order to achieve service level objectives • Monitors teams to ensure optimal staffing levels and partners with the Team Manager and WFM team to ensure adequate staffing is maintained • Helps execute volume contingency action plans as deemed necessary and appropriate • Assists in running reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals • Participates in real-time discussions with necessary stakeholders • Processes daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests • Ensures that all reports originating from the department are accurate and reliable • Assists with the integration and implementation of new Service Center technologies • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position NONESSENTIAL DUTIES AND RESPONSIBILITIES • Workforce Operations Analyst I may be required to step in to assist with troubleshooting CSR technical issues when the need arises. REQUIRED SKILLS AND ABILITIES • Must demonstrate a strong customer service focus with previous inbound call center experience preferred • Must be available to work an 8 hour shift anytime between 5:30pm 8:30am IST, Monday through Friday • Self-starter with excellent organizational and time management skills • Excellent listening and probing skills • Effective verbal and written communication skills Strong attention to detail and accuracy • Excellent attendance and punctuality are essential • Ability to be flexible and work under pressure to meet strict deadlines in a team environment • Strong interpersonal skills suitable for interacting with various departments • Excellent problem-solving and analytical skills; proven ability to research, follow up, and resolve complex issues • Ability to manage multiple projects • Ability to carry out assigned projects to their completion; ability to establish and maintain effective working relationships with co-workers, customers, and vendors; ability to maintain confidential and sensitive information; ability to understand and follow instructions • Intermediate proficiency with MS Excel and other call delivery technology preferred KNOWLEDGE, EXPERIENCE AND/OR EDUCATION • Associates degree or higher education preferred but not required o In lieu of Associates degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field o Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered • 1-3 years experience preferred; in a call center setting preferred • 1-2 years Workforce Management experience preferred

NOTE: Freshers: Preferred only Graduates - 2023 & 2024 passed out. Excellent communication skills. Business Process Associate position at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com) is a Business, Process & Technology consulting company with niche expertise in US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Centre is based in Hyderabad, India. Great opportunity - for Business Process Associates (BPA)!!! For freshers - Immediate Joiners If You are a good communicator - but do not wish to work in a call centre? - You hear, absorb & apply, more than talk - Use grammatically correct English language when you do talk / write - Express clearly and unambiguously and You are a people person? Good with working in the teams Then This is the opportunity you have been searching for. As a Business Process Associate, you will learn to: Consistently demonstrate core NUKG values: attitude, aptitude, and ownership. Provide process support for the day-to-day service and administration of Health and Welfare plans using Standard Operating Procedures (SOPs). Execute and track assigned client deliverables using SOPs according to the client specific processing calendar and keep process tracking tool up to date on a daily basis. ¢ Execute as per key metrics communicated for compliance ¢ Work under generalized direction within established processes and practices to ensure accuracy and timeliness. ¢ Identify and escalate concerns to be analysed and resolved to prevent reoccurring issues, improve quality, and reduce ongoing case volume. ¢ Collaborate with and support team members in processing client related tasks in a timely manner. ¢ Ability to recognize the breakdown in the processing and escalate to the stakeholders in a timely manner. ¢ Maintain a basic understanding of the platform generated reports for assigned clients. ¢ Consistently enhance knowledge, skills, and abilities through training and coaching. ¢ Develop, review and maintain standard operating procedures for assigned clients on an ongoing basis. ¢ Initiate basic research into client processing issues under guidance and report findings. ¢ Perform other duties as assigned. Work hours could be rotating or night shifts - Monday to Friday. We follow US Holiday Calendar, Saturday & Sunday Weekly off. Must be willing to work in hybrid mode. We are looking to fill these positions in a quick turnaround time. The end-to-end process of hiring will not take more than two weeks, with the joining date too being soon after. Other Key skills Excellent communication skills, Standard operating procedures, Business process.

Presentation and Content Specialist position at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. Job Summary: We are looking for a creative Content Developer to craft engaging presentations, videos, and multimedia content. This role combines visual storytelling, technical knowledge, and adaptability to create impactful content for diverse audiences. Key Responsibilities: Content Creation (Optional): Design presentations (PowerPoint, Google Slides) and produce videos (Adobe Premiere, Final Cut Pro). Technical Content: Work with subject experts to develop clear, audience-aligned content on programming and software tools. Research & Innovation: Stay updated on trends and propose creative content ideas. Collaboration: Partner with marketing, product, and training teams, incorporating feedback to refine content. Knowledge, Experience and Education Knowledge & Experience: 8+ years of relevant experience Should be more focused on content and not digital marketing, as in social media management or designing or keyword research. They should have sound knowledge of Google's content guidelines and SEO best practices. Should have sound understanding of B2C and B2B content creation, email marketing content creation, blogs and article writing and copywriting for digital ads and social media content writing. Important factor is knowledge of Google's content guidelines and SEO best practices. Strong communication, organizational, and adaptability skills. Education: Bachelors in relevant fields, experience in technical content creation, and knowledge of video/animation tools (After Effects, Blender). Shift Timings: Rotational shifts

Business Process Associate position at NUKG Business Solutions - Hyderabad, Telangana NUKG (www.nukg.com) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. Great opportunity - for Business Process Associates (BPA)!!! For freshers as well as those with experience. If You are a good communicator - but do not wish to work in a call center? - You hear, absorb & apply, more than talk - Use grammatically correct English language when you do talk / write - Express clearly and unambiguously and You are a people person? Good with working in the teams Then This is the opportunity you have been searching for. As a Business Process Associate, you will learn to: 1) Consistently demonstrate core NUKG values: attitude, aptitude, and ownership. O Provide process support for the day to day service and administration of Health and Welfareplans using Standard Operating Procedures (SOPs). 2)Execute and track assigned client deliverables using SOPs according to the client specific processing calendar and keep process tracking tool up to date on a daily basis. 3)Execute as per key metrics communicated for compliance 4) Work under generalized direction within established processes and practices to ensure accuracy and timeliness. 5)Identify and escalate concerns to be analyzed and resolved to prevent reoccurring issues, improve quality, and reduce ongoing case volume. 6)Collaborate with and support team members in processing client related tasks in a timely manner. 7)Ability to recognize the breakdown in the processing and escalate to the stakeholders in a timely manner. 8) Maintain a basic understanding of the platform generated reports for assigned clients. Consistently enhance knowledge, skills, and abilities through training and coaching. Develop, review and maintain standard operating procedures for assigned clients on an ongoing basis. 9) Initiate basic research into client processing issues under guidance and report findings. 10) Perform other duties as assigned. Work hours could be rotating or night shifts - Monday to Friday. We are looking to fill these positions in a quick turn around time. The end-to-end process of hiring will not take more than two weeks, with the joining date too being soon after. Other Keyskills standard operating procedures, business process ,Business System Analyst. Experience: 0-3+ years of experience as a Tech Support Executive , Customer Service Executive , BPO Executive , or Quality Analyst .