Posted:3 weeks ago|
Platform:
Work from Office
Full Time
• Excellent leadership, crisis management, and cross-functional collaboration skills.
• Experience in customer lifecycle management, retention, and value realization strategies preferred.
• Partner with product and engineering teams to identify recurring issues, product gaps, and improvement opportunities.
• Represent customer voice internally to drive roadmap and reliability decisions.
• Drive customer onboarding, adoption, and value realization to ensure successful deployment and ROI.
• Develop customer success playbooks and QBR frameworks to strengthen relationships, engagement, and retention.
• Act as a strategic advisor to customers, identifying expansion, upsell, and renewal opportunities to maximize lifetime value.
Cloud Angles Digital Transformation
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