50 24X7 Jobs

Designation Associate Customer Support ( WFH) Job Profile FK Voice Job Type Full Time _ Contractual Mandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1 year BPO also fresher can apply Work Timing 24*7 rotational Week off Rotational,5 days working Salary from day 1 Contractual till 30th oct Interview Structure - HR round Yes (over video call and Aadhar is mandatory for WFH) Typing Test –Min 25WPM/90% accuracy Versant 4 to above–Yes Pre Map_ Yes Client Round – Yes (Hardcopy of Aadhar mandatory) System specification – Windows version- Win 10 or 11 RAM- 8gb or above Processor must be either core i5 or AMD AMD Ryzen 5 and above USB Noice cancelation headset Documents Required - Aadhar Card (Complete Date of Birth) – Mandatory Pan Card - Mandatory E_Aadhar_ Mandatory Education Marks sheets – 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) – Applicable for Experience Candidates Role & responsibilities Contact_ Sumana 7003149267

- 6-month contractual job - L2 MDM support across mobile platforms - Use Intune, AirWatch, MobileIron - Handle tickets, remote tools (SCCM, ServiceNow) - Strong in Windows OS, MS Office, VPN - Willing to work in 24/7 shifts

Windows Production Support JD- Work from office is mandatory (WFH is not available on this position). Should be ready to provide 24x7 support for critical production systems. Should be able to write basic SQL Knowledge of IBM MQ, Windows & Monitoring Tools will be added advantage Observe and monitor the health of the application(s) including event and alert management. Perform Business checks, high volume processing & special day handling process. Acknowledge, triage, investigate, troubleshoot & resolve issues within timelines and SLAs. Knowledge of Job scheduling & monitoring along with Job failure analysis. Participate in regular DR, BCP activities & maintain documentation. Perform operations queries and ensure resolution within agreed timelines. Perform, troubleshoot & support periodic activities such as beginning / end of day, month - end, quarter - end and year - end processes. Apply security patches and software updates. Escalate production issues to appropriate team when necessary. Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Interact with client/onsite counterpart for issue resolution Able to follow the incident/change/problem management process Understanding of ITIL and its components Perform scheduled maintenance and support release deployment activities after hours. Should be comfortable to work in clean room with project specific limitations. Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions. Hands-on technical implementation and deployment of projects in pilot/production environments. REQUIRED SKILLS- 3+ years working experience in deployment, support or development of Microsoft based technologies hosted on a Windows environment Experience in Production Application Support on Microsoft technology stack Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in Knowledge of ITIL processes Application / Product Monitoring (Basics) Basic Knowledge on common monitoring tool Team player and flexible Strong knowledge of any ITSM tool (ServiceNow is preferred)"

Designation Associate Customer Support ( WFH) Job Profile FK Voice Job Type Full Time _ Contractual Mandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1 year BPO also fresher can apply Work Timing 24*7 rotational Week off Rotational,5 days working Salary from day 1 Contractual till 30th oct Interview Structure - HR round Yes (over video call and Aadhar is mandatory for WFH) Typing Test –Min 25WPM/90% accuracy Versant 4 to above–Yes Pre Map_ Yes Client Round – Yes (Hardcopy of Aadhar mandatory) System specification – Windows version- Win 10 or 11 RAM- 8gb or above Processor must be either core i5 or AMD AMD Ryzen 5 and above USB Noice cancelation headset Documents Required - Aadhar Card (Complete Date of Birth) – Mandatory Pan Card - Mandatory E_Aadhar_ Mandatory Education Marks sheets – 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) – Applicable for Experience Candidates Role & responsibilities Contact_ Moumita 9874959098

Designation Associate Customer Support ( WFH) Job Profile FK Voice Job Type Full Time _ Contractual Mandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1 year BPO also fresher can apply Work Timing 24*7 rotational Week off Rotational,5 days working Salary from day 1 Contractual till 30th oct Interview Structure - HR round – Yes (over video call and Aadhar is mandatory for WFH) Typing Test –Min 25WPM/90% accuracy Versant 4 to above–Yes Pre Map_ Yes Client Round – Yes (Hardcopy of Aadhar mandatory) System specification – Windows version- Win 10 or 11 RAM- 8gb or above Processor must be either core i5 or AMD AMD Ryzen 5 and above USB Noice cancelation headset Documents Required - Aadhar Card (Complete Date of Birth) – Mandatory Pan Card - Mandatory E_Aadhar_ Mandatory Education Marks sheets – 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) – Applicable for Experience Candidates Role & responsibilities Contact_ Priyanshu 9304112030

Job Location : Bangalore Qualification : Only commerce Shifts: 24/7 Shift Experience: Freshers Designation : Process Executive Notice Period : Immediate joiners only Note: Good communication skills, willingness to work in Night shift. Only commerce graduates from 2023 & 2024 Batch. We need immediate joiners only. Roles & Responsibilities: Should have Excellent communication skills. Good knowledge, Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Excellent verbal, written communication, interpretation and active listening skills Ability to quickly and efficiently assimilate process knowledge. Effective probing & analyzing skills and capable of doing a multi-tasking. Should be comfortable working from office and night shifts. Being proactive and show the utmost respect client. Good time management, ensuring contacts with client add value. Regards, Infosys BPM Recruitment team

Designation Associate Customer Support ( WFH) Job Profile FK Voice Job Type Full Time _ Contractual Mandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1 year BPO also fresher can apply Work Timing 24*7 rotational Week off –Rotational,5 days working Salary from day 1 Contractual till 30th oct Interview Structure - HR round – Yes (over video call and Aadhar is mandatory for WFH) Typing Test –Min 25WPM/90% accuracy Versant 4 to above–Yes Pre Map_ Yes Client Round – Yes (Hardcopy of Aadhar mandatory) System specification – Windows version- Win 10 or 11 RAM- 8gb or above Processor must be either core i5 or AMD AMD Ryzen 5 and above USB Noice cancelation headset Documents Required - Aadhar Card (Complete Date of Birth) – Mandatory Pan Card - Mandatory E_Aadhar_ Mandatory Education Marks sheets – 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) – Applicable for Experience Candidates Role & responsibilities Contact_ Snigdha 8768733931

Designation Associate Customer Support ( WFH) Job Profile FK Voice Job Type Full Time _ Contractual Mandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education Higher secondary Experience min 1 year BPO also fresher can apply Work Timing – 24*7 rotational Week off –Rotational,5 days working Salary from day 1 Contractual till 30th oct Interview Structure - HR round – Yes (over video call and Aadhar is mandatory for WFH) Typing Test –Min 25WPM/90% accuracy Versant 4 to above–Yes Pre Map_ Yes Client Round – Yes (Hardcopy of Aadhar mandatory) System specification – Windows version- Win 10 or 11 RAM- 8gb or above Processor must be either core i5 or AMD AMD Ryzen 5 and above USB Noice cancelation headset Documents Required - Aadhar Card (Complete Date of Birth) – Mandatory Pan Card - Mandatory E_Aadhar_ Mandatory Education Marks sheets – 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) – Applicable for Experience Candidates Role & responsibilities Contact_ Ivy 7980267053

Designation Associate Customer Support ( WFH) Job Profile FK Voice Job Type Full Time _ Contractual Mandatory Criteria- Communication skill Excellent communication needed in English and Hindi Education – Higher secondary Experience – min 1 year BPO also fresher can apply Work Timing – 24*7 rotational Week off –Rotational,5 days working Salary from day 1 Contractual till 30th oct Interview Structure - HR round – Yes (over video call and Aadhar is mandatory for WFH) Typing Test –Min 25WPM/90% accuracy Versant 4 to above–Yes Pre Map_ Yes Client Round – Yes (Hardcopy of Aadhar mandatory) System specification – Windows version- Win 10 or 11 RAM- 8gb or above Processor must be either core i5 or AMD AMD Ryzen 5 and above USB Noice cancelation headset Documents Required - Aadhar Card (Complete Date of Birth) – Mandatory Pan Card - Mandatory E_Aadhar_ Mandatory Education Marks sheets – 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) – Applicable for Experience Candidates Role & responsibilities Contact_ Sakshi 7482986298

Call or WhatsApp ASAP cv.rrenaissance@gmail.com MONICA 9650531029 Clients Hiring for GURGAON Location wit:- Concentrix - Upto 40k with Both Way Cab British Telecom : UK Shift with Sat & Sun off Teleperformance : Salary fresher 30 - Exp 40k Clients Hiring for Delhi & Noida Location :- Aakash Institute : Day Shift 38k Upto Teleperformance : Salary fresher 30 - Exp 40k Preferred candidate profile Excellent Communication* Freshers are welcome Any industry experience will do (BPO Preferred) Any Education Any Age Any Location within Delhi NCR Immediate Joiner preferred (Notice period can be given) Perks and benefits Monthly salary 30-40% hike on your last withdrawn salary or as per below mentioned one whichever is lesser will be given Fresher = 30000 Experienced = 40000 Work From Office Both Way Cab Any 5 Days Working Rotational Shifts & Offs Call or WhatsApp ASAP cv.rrenaissance@gmail.com MONICA 9650531029

Undergrad/Graduate with minimum 3months of experience can apply. Both side Cabs & Meals 5days Working Sat - Sunday Fixed Off US Shifts Excellent Communication Skills Salary upto 40k To Apply - Call or WhatsApp - 8700694564 - Siya Verma

Key Responsibilities: Manage and administer complex multi-cloud environments (AWS, GCP, Azure). Monitor infrastructure performance and troubleshoot complex issues at the L3 level. Design and implement automation scripts using tools like Terraform, Ansible, CloudFormation, or Bicep. Optimize cloud cost, performance, and security in line with best practices. Support deployment and maintenance of production, development, and staging environments. Collaborate with DevOps, Networking, and Security teams to ensure seamless operations. Implement and monitor backup, disaster recovery, and high-availability strategies. Conduct root cause analysis (RCA) for critical incidents and service disruptions. Stay updated with evolving cloud technologies and recommend improvements. Participate in 24x7 on-call rotation for critical incident support. Technical Skills: Cloud Platforms: Deep expertise in AWS, GCP, and Azure services (EC2, VPC, IAM, S3, AKS, GKE, App Services, etc.) Infrastructure as Code (IaC): Hands-on with Terraform, Ansible, ARM Templates, CloudFormation. Scripting: Strong in PowerShell, Python, or Bash scripting. CI/CD Pipelines: Experience with Jenkins, GitHub Actions, Azure DevOps, or similar tools. Monitoring Tools: Proficient in tools like CloudWatch, Azure Monitor, Stackdriver, Prometheus, Grafana. Security & Governance: Knowledge of IAM, RBAC, security groups, policies, and compliance. Containers & Orchestration: Familiarity with Kubernetes, Docker, AKS, GKE, EKS. Certifications (Preferred): AWS Certified SysOps Administrator / Solutions Architect Associate or Professional Microsoft Certified: Azure Administrator Associate or Architect Expert Google Associate Cloud Engineer or Professional Cloud Architect

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

International BPO Hiring Multiple Voice & Blended Processes Locations: Malad Shifts: 24x7 Work Mode: 5 Days Working, 2 Rotational Offs Apply Now Call/WhatsApp: 7208530311 Open Positions: GRADUATES+ NON AIRLINES EXPERIENCED: 24K FOR AIRLINES EXPERIENCED: 31K inhand Need immediate joiners Interested Apply Now! Apply Now Call/WhatsApp: Melissa: 7208530311 Email: Vibrantzz.melissa@gmail.com

Roles and Responsibilities Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services. Proactive alerting and notifying stake holders during critical incidents and escalations. Contributing towards ensuring IT uptime, and documentation. Validating for desired performance and health status of all monitoring tools deployed in NOC Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution Notifying incidents events using appropriate communication channels Provide appropriate inputs to stake holders during Major incidents Participate in all review forums to enhance process and procedure involving NOC operations Technical Skills Knowledge of common monitoring tools and ability to interpret their metrics and ITSM tool Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. and devices routers, palo alto, checkpoint etc. Knowledge in routing, switching and TCP/IP troubleshooting techniques. Basic knowledge of the OSI model, diagnostic skills. Knowledge of Linux , Windows, command line and system diagnostics Total Experience Expected: 01-02 years

Hi, We are actively looking for Mainframe Technical Production Control professionals to be part of our dynamic team in Chennai office. What does a successful Mainframe Technical Production Control Professional do at Fiserv: Application and Batch monitoring with ability of identifying the abnormalities and report them to concern teams. What will you do: L2 production environment support 24/7 - Batch execution and Support along with continuous system availability and deliverables. Co-ordination with internal and external stake holders for seamless deliverables. Handle multiple production and non-production cycles in parallel, prioritising the failures. Good understanding and working experience on IBM Mainframe utilities. Operational knowledge of Mainframes, OPS/MVS, z/OS, TSO, Console, JCL and Job Scripting is required. Working experience with responsibilities on deliverables, business continuity and service assurance. What will you need to know: This role demands 7 - 9 years of work experience in banking domain with JCL, VSAM, COBOL, REXX, Control-M, CA7/11 and following functions: Flexible to work in 24/7 shift support. Working experience in resolving Batch failure, Troubleshooting the environmental issues. Working experience in handling Incident, Problem and Change Management process and RCA documentation. Knowledge on Vision plus is Required. Flexible to work in different schedule and on demand to support business functions. Knowledge on VSAM / IAM file management. Foundation level of ITIL or Equivalent. Excellent communication skills in written and spoken English is required. Strong documentation and procedural skills. Ready to undergo training for new products and ability to learn / develop the skills on it. What would be great to have: Knowledge on region build, data downsize is added advantage. Knowledge on REXX, CICS, Storage, DASD will be an added advantage. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Hi, We are actively looking to hire System Support Engineers with e xperience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) to be part of our dynamic team in Chennai office. Below is the job description: What does a successful System Support Engineer do at Fiserv: A System Support Engineer monitors daily batch cycles and perform batch operations in a Banking domain. Operational knowledge of Mainframes or Microfocus, z/OS, TSO, Console, JCL and Job scripting. What will you do: Knowledge of Vision Plus/Vision Flex or similar Issuing platform with experience of resolving and analysing failures, supporting VisionPLUS batch. Monitor CICS online region and perform CICS operations of shutdown, recycle, etc. Ability to identify/re-solve environmental level issues in mainframe / Mainframe distributed system. What will you need to know: Must have minimum 2 to 8 years of experience in monitoring daily batch cycles and perform batch operations in a Banking domain. 2 to 8 years of Experience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) are required. Flexible to work in 24/7 to support business functions on rotational shift basis. Experience with Vision Plus OR similar Issuing platform batch scheduling changes. Good knowledge with the scheduling tools on BMC Control M (GUI). Good Knowledge on Service point, to Create and handle Incident, Problem and Change Management. Working knowledge of Job calendar generation/creation, predecessor, successors, calendar scheduling. Should have ability to handle multiple production cycles at a time. Good experience with Batch failure troubleshooting and resolve issues. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Hi, We are actively looking to hire System Support Engineers with e xperience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) to be part of our dynamic team in Chennai office. Below is the job description: What does a successful System Support Engineer do at Fiserv: A System Support Engineer monitors daily batch cycles and perform batch operations in a Banking domain. Operational knowledge of Mainframes or Microfocus, z/OS, TSO, Console, JCL and Job scripting. What will you do: Knowledge of Vision Plus/Vision Flex or similar Issuing platform with experience of resolving and analysing failures, supporting VisionPLUS batch. Monitor CICS online region and perform CICS operations of shutdown, recycle, etc. Ability to identify/re-solve environmental level issues in mainframe / Mainframe distributed system. What will you need to know: Must have minimum 2 to 5 years of experience in monitoring daily batch cycles and perform batch operations in a Banking domain. 2 to 5 years of Experience in JCL, COBOL, SDK, Putty, WinSCP, Microfocus and Lite-UI (LUI) are required. Flexible to work in 24/7 to support business functions on rotational shift basis. Experience with Vision Plus OR similar Issuing platform batch scheduling changes. Good knowledge with the scheduling tools on BMC Control M (GUI). Good Knowledge on Service point, to Create and handle Incident, Problem and Change Management. Working knowledge of Job calendar generation/creation, predecessor, successors, calendar scheduling. Should have ability to handle multiple production cycles at a time. Good experience with Batch failure troubleshooting and resolve issues. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users. Required Candidate profile Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby. Ability to manage code migration, document configuration changes, and monitor performance Perks and benefits Flexible Work Arrangements.

• Should have good knowledge of SIP, MSRP protocol. • Should have good knowledge of IMS/RCS Architecture. • Hands on experience on end-to-end RCS call flow like one-to-one chat, group chat etc. • Having Knowledge on SBG is an advantage. • Should have good debugging skills on protocol level like SIP, MSRP, TCP. • Should have Hands experience on tools like Wireshark. JD: Responsibilities: • 2 - 5 years' experience in telecom. • Ability to work in rotational shifts. Should be flexible in 24*7 environment. • Experience in Android application debugging and should know how to capture Bug reports, logcat & adb commands. • Experience in bug reporting on any bug tracking tools & should have a good understanding of the bug life cycle and its stages. • Excellent verbal & written communication skills.

IGT hiring for a pilot batch in Gurgaon Location. Salary upto 54k CTC+ cabs and Incentives. Need- Grad/UG + 12 Months BPO Calling Exp. Candidates must have knowledge of GDS OR Amadeus OR Galileo Offer- Salary upto 54k + Cabs+ Incentives Retention bonus of 60K. Both side cabs are given Please NOTE- 5 Days Working - Night Shifts US Calling Profile EXCELLENT COMMUNICATION-Skills REQUIRED It is work from Office Candidate should be from Delhi NCR location . OR candidates should be ready to relocate immediately after selection. Click on Apply Now Tab

Job Purpose As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24x7) across 3 different shifts on a rotation basis and a willingness to work on-call if required. Key Activities / Outputs Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations Ability to effectively operate and communicate efficiently under pressure Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents Determines if an incident needs to be escalated according to priority and severity of the issue Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements Ensure the closure of all resolved and end-user confirmed Incident records Drive cross functional and technical team collaboration during problem resolution Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues Identify potential problems and/or increasing trend of repetitive Incidents Initiation of a Bridge Call and War Room where required to facilitate restoration of services Provide guidance to the Incident Process Coordinators Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Manage workload through effective staff capacity management and scheduling Available for on-call and emergency response rotation as needed Interact directly with IT leaders, Managers and key stakeholders to proactively communicate status on active Major Incidents or Problem tickets Attendance at the regular CAB meetings to contribute to discussions and impact assessments of proposed service changes as well as ensuring business impacts and communication is taken care of ahead of changes being implemented Escalation of risks and issues to management/executives Technical Skills or Knowledge • ITSM Tools • APM and Infrastructure Monitoring Tools Preferred Technical Skills (Would be advantageous) ServiceNow DynaTrace Grafana This position is a hybrid role based in Hyderabad which requires you to be in the office on a Tuesday, Wednesday and Thursday.

F2F Interview: 5th July (Saturday) in Hyderabad. Only shortlisted candidates will be eligible to attend. Communication & Articulation Skills Experience in supporting Large-Scale distributed systems involving multi-data center/PODS, load balancers, databases, Middleware, and multiple backend services. Hands-on experience in diagnosing and resolving production issues, including Performance degradation, intermittent issues, log analysis, network failures, database failures, and code errors etc. Experience in implementing standard maintenance activities like DR Failover & Testing, security patching, Service Account & Certificate renewals. Experience in Production Deployment using CI/CD pipelines Splunk Query Skills: Ability to write effective Splunk queries for data analysis and monitoring Linux Administration: Experience with Linux Server troubleshooting common failures, health checks and administration tasks

Manages relationships with business and technology executives/sponsors and vendors for technical products and understands the work deliverables and performance of the Technology Management team by following outcomes from business and client feedback Leads a team of Senior Managers whose teams manage multiple systems through maintenance, modification and problem resolution, in order to support ongoing delivery of services and/or operations. Accountable for ensuring the senior management team have a close working relationship with Production Support Application Service Managers, in other regions Manages and organises team of ~340 (locally) Senior escalation point of contact for Banking APS&E team during India time-zone Leads recovery triages for Business Impacting Incidents during the India time-zone Accountable for ensuring the GBS India Production Support teams meet all required standards and SLAs, for example but not limited to, Incident Management, Problem Management, RISE deliverables and Release Management Develops and delivers the strategy for this function Ensures effective communication to stakeholders & senior management on all issues and incidents Creates an inclusive and healthy working environment and helps to resolve organisational impediments/blockers by sponsoring opportunities that improve processes, staying close to teams and their experiences, and identifying new opportunities to enhance efficiency and gain a competitive advantage Conducts portfolio level resourcing and financial management activities, establishes target outcomes through objectives and key results, tracks strategic technology outcomes aligned to the portfolio strategy, and promotes the organisation and its resources to achieve them Facilitates performance and career development of teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills Establishes a culture of risk and compliance management, ensuring the organisation is compliant with all applicable policies and standards Ensures that execution is aligned with Portfolio strategy by working with Portfolio Product Executives and other value stream stakeholders Manages procurement, vendor evaluations, and negotiating vendor contracts for technical products and services for the organisation Managerial Responsibilities: This position will also have responsibilities for managing associates all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Diversity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company D&I goals Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimise operations Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organisation People Manager & Coach: Coaches to sustain and elevates organisational performance while differentiating to ensure pay for performance Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organisation, while supporting enterprise talent needs Driver of Business Outcomes: Mobilizes organisational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage Skills: Risk Management Financial Management Business Acumen Influence Result Orientation Technical Strategy Development Analytical Thinking Collaboration Data Management Stakeholder Management Architecture DevOps Practices Solution Delivery Process Solution Design User Experience Design Required: Bachelor’s degree in Computer Science, Information Technology, Engineering or related field Experience in the financial services industry particularly in the areas related to Banking Production Services Minimum of 15 years of experience in technology leadership roles, with a proven track record of managing large (100+), complex technology teams and projects Demonstrated ability to lead, mentor and motivate high performing technical teams Proven experience in strategic planning and execution Ability to manage multiple projects and multiple senior level stakeholders Excellent verbal and written communication skills Ability to work collaboratively across departments and with senior management Strategic thinker with continual improvements at the forefront Excellent communication skills, experience of addressing a large audience to deliver key messages Innovation

Responsibilities Monitoring, and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications and patching activities Automation of daily tasks using configuration management tools like Ansible, Chef etc or scripting using Python, Perl, Bash etc Support and troubleshoot high availability, performance, monitoring, backup and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Rapidly establishing a good working relationship with customers and other professionals Evaluate tools, technologies and processes to improve the efficiency and scalability of continuous integration environments Requirements Experience working in 24x7 Support Environments on help desk tickets Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages AWS Administration experience would be preferable Experience on monitoring tools like Nagios Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow (Preferred) Experience in creating runbooks and KB articles for help desk support Effective written and verbal communication skills