The Product Administrator is part of a team which supports the Portfolio Management group (Portfolio Leader, Product Manager, Associate Product Manager) in the delivery of effective, timely and accurate product support to customers/market as well as the effective management & maintenance of product master data across the portfolio
Key Responsibilities:
Master data Management
Ensure consistency, accuracy, and accountability for critical data
Manage key sub-streams including master data for Product, Vendor, and Customer
Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes
Execute data governance at the local level as defined by Regional/Global Governance strategy
Maintain and ensure data consistency across multiple ERPs
Execute the product discontinuation process including effective & clear communication internally
Product Administration
Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions
Support Product Managers with product queries, including liaising with supplier partners and divisions
Provide support for complex quotations and tenders with product coding and alternatives
Liaise with sales support to provide timely feedback to external and internal stakeholders
Handle Certificates of Analysis (COAs) and quality-related product data and information
Manage customer notifications and address product issues
Digital Product Support & Strategy Implementation
Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process, including ongoing database audits, ensuring professional presentation and easy access to product information
Act as a subject matter expert for the Product Lifecycle Management process across all platforms, including the development and ongoing maintenance of SOP documents, and training and onboarding new staff as required
Own and maintain the Digital Master SKU list (MSL) and set up and maintain the product item cross-reference table to support digital SKUs across all platforms
Own the failed validation order process for items on the cross-reference table to ensure customer order issues are resolved within agreed KPIs
Hold ANZ Approver status for Open Text Media Manager (OTMM), ensuring timely approval of digital images and PDFs to be published to
Coordinate the Annual Supplier List Price Movement, including managing and maintaining the supplier list price register and price changes (pre and post go-live) to maintain profit integrity across all platforms
Set up and maintain PROMO pricing (including clearance center) on Product Manager requests across all platforms
Support Product Managers in their communication with both internal and external customers regarding digital product queries, ensuring accurate and efficient information dissemination
Frequent Contacts:
Internal
Portfolio & Marketing Team
Customer Service Team
Supply Chain Planning Team
Product and Business Managers
Account Managers
IT Team
Regional Master data team
Minimum Requirements/Qualifications:
Intermediate to advanced level competence in computer skills; specifically the Microsoft Office suite applications - Excel, Word and Outlook
Tertiary qualification in a science discipline including chemistry (Preferred)
Laboratory experience (Preferred)
Customer service skills
Previous experience in a sales & marketing or administrative support role
Skills & Attributes:
Excellent communication skills, both written and verbal, with the ability to converse with stakeholders of varying technical knowledge
Results oriented and driven to succeed
Ability to manage customer relationships across a range of cultural business environments
Strong time management and organizational skills, with a methodical approach to processes
Ability to successfully prioritize a high volume of work effectively whilst meeting customer expectations
Attention to detail with a high degree of accuracy in tasks performed
A customer-first attitude
Other Job Requirements:
Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
