Client Success Specialist

Role Overview: You will be responsible for representing the SaaS product to international clients by conducting product demos, onboarding new clients, and providing ongoing support through email and video sessions. You will collaborate closely with the CEO and internal teams to ensure clients have a smooth and high-quality experience. Key Responsibilities: - Conduct clear and structured web-based product demos for prospects and existing clients. - Understand client requirements and demonstrate relevant product workflows. - Support the CEO during high-priority client discussions. - Provide email and video-based support to international clients. - Troubleshoot product-related issues and coordinate with internal teams for quick resolution. - Guide new clients through onboarding, setup, and product training. - Work with Product, Technology, and Management teams based on client needs and feedback. - Highlight common issues or feature requests to help improve the product. - Assist with pricing discussions, renewal coordination, contract extensions, and invoicing as required. Qualifications Required: - 14 years of experience in Client Success / Product Support / Client Servicing in a B2B or SaaS environment. - Excellent verbal and written communication skills suitable for international clients. - Strong proactive attitude, ownership mindset, and attention to detail. - Ability to understand product workflows and explain them in a simple, professional manner. - Flexible to work extra hours occasionally based on international client availability. - Comfortable handling multiple responsibilities in a fast-moving environment. Additional Details: Enbraun Technologies is the team behind eResource Scheduler, a global B2B SaaS product for workforce and project resource management. The company is committed to building simple, powerful tools that solve real operational challenges for businesses. The role offers high ownership with real growth opportunities, a supportive and collaborative team, 5-day work model, quarterly recognition programs, yearly outings, and the opportunity to work alongside an experienced SaaS team with a global clientele.,