WALK-IN Interview For Experienced Technical Support Exexcutives

Hi,

for experienced customer / technical support executives

Experience 1 yr & above only in any customer support / technical support

Excellent communication in English is preferred

Walk-in date – 24-Nov-25

Walk-in time – 11am to 2pm

Walk-in address:

Foundever CRM India Pvt ltd

TRIL Infopark Ltd, 1st floor, Block-C Hardy Tower, Ramanujan IT SEZ, Rajiv Gandhi Salai, Tharamani, Chennai.

Contact – Pavithra - 7200620857

.

• Experience(1yr to 2yr) - 28k take home per month(Salary not negotiable)
• Experience (2yrs & above) - 30k take home per month (Salary not negotiable)
• Work from office with free transportation for both pick and drop(*25km radius)
• Looking for immediate joiners only
• Should be able to work in night shifts
• Fixed week offs on Saturdays and Sundays
• Should be able to join immediately

Required Qualifications

• 1 year and above of experience in a dedicated role such as customer support, Technical Support, IT Helpdesk, or Application Support.
• Proven expertise in troubleshooting enterprise-level applications, operating systems (Windows/Linux), and basic networking concepts.
• Excellent verbal and written communication skills; the ability to maintain composure and clarity

Key Responsibilities

• Provide Tier 1/2 technical support for our core applications and systems via phone and email.
• Diagnose, troubleshoot, and resolve complex software, hardware, and system application issues.
• Exhibit exceptional written and verbal communication skills to effectively translate complex technical jargon into clear, actionable advice for non-technical users.
• Document all support requests, troubleshooting steps, and final resolutions accurately within the CRM/ticketing system (e.g., Jira, ServiceNow).
• Manage customer expectations regarding resolution times and communicate status updates proactively.