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Iqvia Biotech
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SQL Product Support Advisor

SQL Product Support Advisor

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Iqvia Biotech

3 - 8 years

4 - 8 Lacs

bengaluru

Posted:1 hour ago| Platform:

Apply

Skills Required

mainframes python project management oracle product support customer service uat murex sql server customer support sql production support support process spark incident management application support linux troubleshooting hadoop unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Collaborate with customers and project teams to gather requirements and translate them into technical specifications
Manage day-to-day ticketing queue, ensuring timely resolution and escalation as needed
Prepare and support internal meetings, client updates, and weekly status reports
Participate in QA, UAT, and production launch support for customer engagements
Provide Tier 2/3 technical support for custom integrations and platform functionality
Drive resolution of routine and complex issues, ensuring permanent fixes and improved customer experience
Maintain up-to-date ticket documentation and ensure SLA adherence
Support platform enhancements in collaboration with product development teams

Technical Skills:

SQL Server 2012/2015
Hadoop ecosystem (Spark, Python)
Incident management and ticketing tools
QA/UAT support and production deployment
Strong analytical and troubleshooting skills
Exposure to support environments and escalation protocols

Qualifications:

Bachelor s degree in Computer Science or related field
Minimum 2 years of relevant experience in technical support or data-related roles
Strong understanding of support processes and customer service best practices
Ability to work independently or in project teams with a focus on technical delivery

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SQL Product Support Advisor