1671 Mainframes Jobs

Job Title: AI Engineering Specialist Job Description: Happiest Minds is seeking a talented and experienced AI Engineering Specialist to join our dynamic team. As an AI Engineering Specialist, you will play a critical role in designing and implementing innovative artificial intelligence solutions that enhance our products and services. **Key Responsibilities:** - Design, develop, and implement AI applications using Java/ Python and other relevant technologies. - Collaborate with cross-functional teams to gather requirements and deliver solutions tailored to client needs. - Build responsive web applications using React JS and Angular 10 to integrate AI functionalities. - Develop and optimize AI models, algorithms, and frameworks, with a focus on Generative AI and advanced machine learning techniques. - Conduct data analysis and model evaluations to ensure high-quality outputs and performance. - Stay up-to-date with the latest trends in AI and machine learning, contributing to continuous improvement of existing solutions. - Mentor and guide junior engineers and team members in AI best practices and methodologies. **Required Skills and Qualifications:** - Minimum 5 years to a maximum of 8 years of relevant experience in application development - Proficiency in programming languages such as Java and Python. - Hands-on experience with front-end frameworks like React JS and Angular 10. - Strong knowledge of artificial intelligence concepts, tools, and methodologies, particularly in Generative AI. - Demonstrated ability to work collaboratively in a team-oriented environment. - Excellent problem-solving skills and attention to detail. - Strong communication skills, both verbal and written.

As an Infoscion, your primary role involves ensuring effective Design, Development, Validation, and Support activities to meet clients" satisfaction in the technology domain. This includes gathering detailed requirements and specifications, translating them into system requirements, and contributing to project estimations. Your contribution to building efficient programs and systems is crucial for clients" digital transformation journey. Key Responsibilities: - Gather requirements and specifications to understand client needs - Translate requirements into system requirements - Contribute to project estimations for Technology Leads and Project Managers - Build efficient programs and systems for clients" digital transformation journey Technical Requirements: - Mainframe Development - Mainframes COBOL Support - Mainframes DB2 - Mainframes JCL Support Additional Responsibilities: You are expected to have knowledge of design principles, architecture fundamentals, performance engineering, quality processes, and estimation techniques. You should also have a basic understanding of project domains, the ability to translate requirements, design and code complex programs, write test cases, understand SDLC and agile methodologies, stay updated on latest technologies, and possess logical thinking and problem-solving skills. Preferred Skills: - Mainframe Development - Mainframes COBOL Support - Mainframes DB2 - Mainframes JCL Support,

Overall Z/os programming of 5+ yrs,Hand on exp. to CoolGen/CA-GEN, Cobol is mandatory,Preferred exp. on AWS Transform with Cards Domain knowledge,Strong understanding of the Scheduling Engine CA7,Good exposure &clear concepts on IBM DB2 structure Required Candidate profile Utilize TSO, ISPF, JCL, & REXX for system programming & automation,Exp in at least one of the following:IBM Debugger, Application Performance Analyzer, Fault Analyzer, File Manager, Dataset Commander.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe. Experience: 5-8 Years.

Sr Mainframe Developer JOB DESCRIPTION : Mandatory Skill : COBOL, JCL, DB2/VSAM, CICS Secondary Skill : EZYTRIEVE Knowledge of Banking domain is mandatory . Proficiency in COBOL, JCL, DB2 and/or VSAM, CICS & Ezytrieve along other IBM utilities would be a plus. Process oriented with strong analytical and problem solving skills. Must have strong development skills and expected to track team delivery progress and take care of deployment activities related the project delivery. Mandatory Skills: COBOL. Experience: 3-5 Years.

The ideal candidate will have expertise in IDMS, Db2, VSAM, CICS, and EasyTrieve JCL. Roles and Responsibility Design, develop, and implement mainframe applications using various technologies. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality code that meets industry standards. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest trends and technologies in mainframe development. Job Requirements Strong knowledge of mainframe systems and technologies such as IDMS, Db2, VSAM, CICS, and EasyTrieve JCL. Experience working with large datasets and complex database queries. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively as part of a team. Strong communication and interpersonal skills. Familiarity with industry-standard tools and methodologies. Mandatory skill: IDMS.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Mainframe.Experience: 5-8 Years.

Position Description: 5-8 years of experience in test case design at different levels (component/service, integration, automation, end to end user scenarios) Hands-on Experience with Test Automation tools Cucumber, BDD, Selenium 3+ years of hands on experience in script development using programming languages (e.g., Java) good to have Strong experience in testing REST APIs based on springboot framework and Java based applications Experience using source configuration tools (Git, SVN, and JENKINS etc.) Experience with SQL Experience with designing and implementing Test Lifecycle Experience in a QA/test environment with a focus on technical, automated testing in a variety of environments such as Unix OS, Mainframe, cloud, distributed, services/apis, databases Experience in PVS and logging Experience working with Agile framework Very good communication skills, ability to focus and prioritize and solve complex technical problems Computer Engineering, Computer Science or related (technical) degree/diploma Tools: IntelliJ, Postman, SOAPUI, Dynatrace and Neoload , Putty, WinSCP, Rally, Jira FUTURE DUTIES AND RESPONSIBILITIES Contribute to projects/program test strategies and plans for test Automation. Responsible for the adoption of quality engineering practices and train junior resources Provide feedback on quality of deliverables and escalate quality issues Uses tools for defect management, regression, performance or automation testing Responsible for creating, maximizing automation and executing high complexity test cases for assigned programs/projects through the application lifecycle (functional or non-functional) You will design, execute and automate test plans based on business requirements to ensure quality delivery of software Partners across IT and with assigned business lines to test new or existing software in order to ensure requirements are met. Responsible for providing accurate and detailed work status to project team/teams and QE Manager DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED Experience working in agile environments Demonstrated ability and interest in learning new technologies Candidates should be self-starters and have the ability to work in a fast paced, demanding, and rapidly changing environment Ability to perform detailed analysis of business problems and technical environments. Strong oral and written communication skills. Strong teamwork and collaboration skills. Health Care Health Services business area subject matter expertise preferred Bachelors degree in Computer Science on related discipline with at least 5+ years of recent experience designing, developing, deploying, and supporting computing applications in a large-scale, midrange, and distributed environment as versatile QA/QE resource Skills: Cucumber Jenkins Selenium SQL

SUMMARY Mainframe Application Developer Job Description We are seeking a Mainframe Application Developer to join our team. The ideal candidate will be responsible for the creation and implementation of new mainframe applications, as well as the modification of existing ones. Additionally, they will analyze and resolve complex technical issues, conduct code reviews, enhance application performance, and provide timely support for production issues and outages. The successful candidate should have a strong command of mainframe technologies, exceptional problem-solving abilities, and the capability to work independently and collaboratively within a team. Responsibilities Develop and implement new mainframe applications or modify existing ones. Analyze and resolve complex technical issues and defects. Conduct code reviews and ensure compliance with coding standards and best practices. Enhance application performance and scalability. Provide timely support for production issues and outages. Troubleshoot and resolve complex technical problems. Monitor system performance and identify potential bottlenecks. Create and maintain clear and concise technical documentation. Share knowledge and expertise with team members. Collaborate with business analysts, project managers, and other team members to understand requirements and deliver solutions. Work closely with infrastructure and operations teams to ensure smooth deployment and maintenance. Required Skills and Experience Strong proficiency in mainframe technologies, including COBOL, JCL, CICS, DB2, and IMS. Experience with mainframe development tools and utilities. In-depth understanding of mainframe system architecture and operating systems (z/OS). Excellent problem-solving and troubleshooting skills. Strong analytical and logical thinking abilities. Ability to work independently and as part of a team. Good communication skills, both written and verbal. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (preferred) 2+ years of experience in mainframe application development Strong understanding of mainframe system architecture and operating systems Benefits Location: Hiranandani Garden , Powai Candidates willing to relocate to Mumbai only need to apply

Mandatory Skills Mainframe development expertise in COBOL, JCL, CICS, DB2, VSAM, utilities, Endeavor, debuggers, schedulers etc. Ability to perform detailed analysis for maintenance and improvement projects in the batch and online environments Employ your data security skills to keep our customers information safe You are detailed and thorough with unit, functional and regression testing Proven Experience writing COBOL/Native stored procedures is a plus You must be experienced in maintaining systems in the MVS mainframe environment.

Responsibilities: Extensive expertise in mainframe technologies such as PL/I, JCL, VSAM, and CICS. Advanced understanding of database systems, particularly IDMS & DB2, and related tools. Proficient with CI/CD tools like Jenkins, Git, Artifactory, and Jira. Expertise in developing pipelines for CI/CD processes. Experience in working with different IDEs, particularly IDz. Skilled in conducting 'Impact Analysis' and 'Work Package Estimation' for complex PL/I applications. Should be well-versed in SOAP and REST concepts and have experience in developing RESTful services. In-depth knowledge of software development life cycle (SDLC) principles. Working knowledge of Traditional & Agile/Scrum methodologies.

SUMMARY Job Opening: Developer / Sr. Developer / Manager Company Overview Our client is a leading Global Fortune 500 IT solutions company that specializes in providing simple and scalable solutions to solve complex business challenges. With a workforce of over 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Position: Developer / Sr. Developer / Manager Experience: 5-16 years Location: Pan India Requirements Requirements: 5-12 years of relevant experience Proficiency in Generative AI and Python Strong hands-on experience development in Python Location: PAN India

Mainframe Scheduling, Oracle PL/SQL, SAS ETL, Unix & Shell scripting Snowflake, GitHub, Snowpark, nformatica, SQL Server, SSIS Develop, test, and maintain complex PL/SQL stored procedures, functions, packages, and triggers Write efficient SQL queries for data extraction, transformation, and reporting. Optimize database performance through tuning and indexing. Collaborate with application developers, DBAs, and business analysts to understand requirements. Troubleshoot and resolve database issues and bugs. Ensure data accuracy, integrity, and security. Participate in code reviews and provide recommendations for improvement. Develop and maintain documentation related to database design and code. Assist in database design and schema definition. Support database migration and upgrade activities.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Multiplatform Front End Development React, mainframe Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are user-friendly and efficient. You will also participate in testing and debugging processes to enhance application performance and reliability, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Multiplatform Front End Development React.- Strong understanding of responsive design principles and frameworks.- Experience with state management libraries such as Redux or MobX.- Familiarity with RESTful APIs and integration techniques.- Knowledge of version control systems, particularly Git. Additional Information:- The candidate should have minimum 2 years of experience in Multiplatform Front End Development React.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Mainframe Modernization Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding the team in implementing effective solutions. You will also engage in strategic planning and decision-making processes, ensuring that the applications align with organizational objectives and user needs. Your role will require you to balance technical expertise with leadership skills, fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and adjust plans as necessary to meet deadlines and objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Mainframe Modernization.- Strong understanding of application design and architecture principles.- Experience with cloud migration strategies and tools.- Familiarity with agile methodologies and project management practices.- Ability to analyze and optimize legacy systems for improved performance. Additional Information:- The candidate should have minimum 12 years of experience in Mainframe Modernization.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

We are seeking a highly motivated Junior VisionPLUS Developer to join our technology team and contribute to the development and support of critical applications within the VisionPLUS platform. This role is ideal for professionals who have hands-on experience with VisionPLUS modules and are looking to expand their expertise in a collaborative and growth-oriented environment. As a Junior Developer, you will assist in the design, development, testing, and implementation of system enhancements across the VisionPLUS platform, with a primary focus on the FAS (Financial Authorization System) and/or VMx (VisionPLUS Merchant/Transaction) modules. You will work under the guidance of senior team members to ensure smooth operations and support business-critical processes. A key responsibility will be to participate in batch processing and monitoring using JCL, ensuring accuracy and efficiency in data handling. You will also be engaged in troubleshooting and resolving technical issues, contributing to the stability and reliability of our systems. Additionally, the role involves gaining practical exposure to CICS concepts and applying industry best practices in VisionPLUS development. The ideal candidate will bring 4 to 6 years of relevant VisionPLUS experience, with proven knowledge in either FAS or VMx modules. Strong analytical and problem-solving skills, combined with the ability to learn quickly and adapt to new technologies, are critical for success in this role. This position offers an excellent opportunity to build a strong foundation in VisionPLUS application development while working in a supportive environment that values continuous learning and professional growth.

Strong Experience in Vantage PAS for Life insurance domain Strong expertise in technical specification writing Strong knowledge for Cobol, JCL, CICS, VSAM, DB2, JCL and other MF tools Excellent communication skills Strong knowledge of Life Insurance products as Term or Whole Life or Annuities Strong exposure working with USA Life Insurance clients Strong experience in Agile methodology LOMA certifications are desirable.

Vantage Senior resource(15+ Years exp) Vantage product expertise with 10+ years on product release and development on UL and Annuity Life Insurance products exp. IT experience in Mainframe(Vantage) Development and Support. Proficient in Mainframe coding . Good Hands-on experience in COBOL, DB2, JCL, VSAM, PL1, REXX, CICS as a developer. Have good knowledge base in Insurance Life system. Involved in Support,development, enhancement and maintenance Projects. Good Knowledge in Development and Production Cycle Support (Batch Cycle) Experience in all phases of Software development lifecycle. Followed Waterfall, Agile methodologies in software development. Good Experience in interacting with End Users and a good team player Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver and hands-on leader with exceptional presentation and client/customer relation skills.

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - Application Design & Development: Analyze existing applications, create logic for new applications, and design procedures and flowcharts for coding and debugging programs. - Documentation: Maintain and utilize application and programming documents to aid in the development of code, ensuring all deliverables are well-documented throughout the life cycle. - Code Testing & Validation: Perform testing, validation, and unit testing for moderately complex code changes, resolving deficiencies and proposing corrective actions as necessary. - Collaboration & Walkthroughs: Participate in major walkthroughs and discussions, providing valuable input to enhance the development process. - Standards & Compliance: Assist in enforcing business and infrastructure application standards, including controls, procedures, and monitoring to ensure compliance and data accuracy. Apply PCI security compliance and industry best practices. - Estimation & Guidance: Accurately estimate initiatives, projects, and issues, and assist with on-the-job training to guide and mentor junior software engineers. - Cross-Functional Collaboration: Collaborate with developers, testers, product owners, and business analysts to ensure smooth communication and successful project execution. - Incident Management & Support: Provide analysis for incident tickets, fix abends, coordinate with Mainframe Ops, and provide on-call support when needed. Qualifications: - Education: MCA, B.Tech, or B.E (four-year college degree) or equivalent. - Experience: Typically, 5.5 to 8 years of professional experience in coding, designing, developing, and analyzing data. - Technical Expertise: Advanced knowledge in IBM Mainframe technologies including COBOL, DB2, JCL, IMS DB, VSAM, TSO/ISPF. - Tool Proficiency: Working experience with IBM File Manager, Debug Tool, CA7/11, and Endevor. - SDLC Understanding: Strong understanding of the complete Software Development Life Cycle (SDLC), with experience working in Agile methodologies. - Problem-Solving: Ability to analyze incident tickets, perform abend fixes, and collaborate effectively with cross-functional teams. - Collaboration Skills: Experience in working with product owners, business analysts, and other developers, with a collaborative approach to problem-solving. - Passion & Commitment: A passion for doing what is right for the team, the company, and the customers. Preferred Skills: - Experience working in Agile environments and familiarity with Agile methodologies. - Strong problem-solving and incident resolution skills, including abend fixes and coordination with operations teams. Keywords :data analysis,jcl,cobol,dbms,vsam,mainframes,ims db,ispf,tso,agile,sdlc,unit testing,agile methodology,code review,incident management,mainframe production support,debugging*,software development life cycle*,ca*,incident resolution*,file manager*

Minimum of 6+ years working in IT 6+ years working on mainframe 2+ years IMS DBA experience 2+ Years IMS DC experience Experience with IMS utilities Experience with repartitioning of IMS databases Experience with HALDB Performance tuning DB2 and IMS debugging Mainframe IMC DC, Cobal, JCL. Keywords :performance tuning,debugging,dc,database administration,cobol,cics,vsam,ims db,sql,c++,spufi,java,unix,vb,microsoft windows,changeman,xpeditor,file-aid,dfsort,pascal,ca,ibm utilities,mainframes*,ims dc*,dbms*,jcl*,cobal*

Mainframe + Middleware Dev JD: 5+ years of experience Experience in Mainframe (COBOL, CICS, VSAM, JCL, DB2) Unix Java CI/CD Splunk Production support

Vantage policy Admin System SME MF,Cobol,CICS, VSAM, DB2, Easytrieve Good communication skills Life Insurance domain knowledge

Job Title: Gen AI Architect Experience Level: Minimum 10 years, Maximum 13 years Job Description: We are seeking a highly skilled and experienced AI Architect to join our growing team. The ideal candidate will possess a strong background in artificial intelligence, machine learning, and generative AI, with expertise in designing and developing advanced AI solutions. You will work collaboratively with cross-functional teams to create innovative AI models and applications that address complex business challenges. **Key Responsibilities:** - Design and implement scalable AI and machine learning solutions in line with business requirements. - Collaborate with product managers, data scientists, and engineers to define technical architecture and framework for AI applications. - Develop and optimize AI models using Python, Flask, and Langchain for deployment in cloud platforms, specifically Azure Open AI. - Stay current with the latest AI trends and technologies, and bring innovative ideas to the team. - Conduct code reviews, provide mentorship to junior team members, and uphold best practices in software development. - Analyze and troubleshoot issues that arise during development and deployment processes. - Communicate technical concepts clearly to both technical and non-technical stakeholders. **Required Skills and Qualifications:** - Minimum 10 years and a maximum of 13 years of experience in software development, specifically in AI and machine learning. - Proven expertise in generative AI, artificial intelligence, and machine learning methodologies. - Strong hands-on experience with Azure Open AI services, and familiarity with deploying machine learning models in cloud environments. - Proficiency in Python and relevant frameworks (Flask, Langchain). - Experience in designing AI architectures, including data pipelines and preprocessing techniques. - Excellent problem-solving skills and a strong analytical mindset. - Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders. - Relevant degree in Computer Science, Engineering, or a related field.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Gen AI Automation Testing . Experience: 5-8 Years .

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe . Experience: 5-8 Years .