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Senior Mana Analyst

Senior Mana Analyst

Cenduit India Services

3 - 6 years

8 - 12 Lacs

kochi

Posted:1 day ago| Platform:

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Skills Required

computer science system architecture usage mana services project management clinical research healthcare life sciences monitoring product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Essential Functions
Develops and delivers detailed technology services through mana services project activities requiring specialized knowledge of IQVIAs products and technical expertise Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision Focuses on quality in all aspects of work; follows established standards of excellence Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment Supports and resolves Service Requests using the incident management tool, CSM Coordinates the routing and handling of Requests For Change to the next level of support under broad supervision Escalates issues relating to product support or product operations to the next level of support Provides feedback based on client experiences to product and professional services teams for product and process improvements Project management activities include interaction with company and client managers and cost/schedule monitoring

Qualifications
Bachelors Degree Computer Science, a related field, or equivalent experience Req

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Senior Mana Analyst