Analyst, Customer & Product Support

Alphasense

1 - 2 years

3 - 4 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

senior analyst equity research analytical market intelligence customer support customer service continuous improvement technical support product support recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deliver a world-class customer experience.

Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues.
Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions.
Deliver on predefined team targets including delivering outcomes with high quality and excellence.

Provide impeccable customer support.

Investigate, diagnose, troubleshoot and find solutions for queries sent through email
You will escalate tickets to appropriate teams when needed and will retain a position as the customer s point person through regular updates and confirming resolution.
Collaborate effectively with technical and non-technical global stakeholders.

Be an expert on our product and continuously build your knowledge.

Become an expert on the BamSEC product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge
Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.
Assist with special projects as assigned.

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