Description
About Norstella:
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients
- Citeline – accelerate the drug development cycle
- Evaluate – bring the right drugs to market
- MMIT – identify barrier to patient access
- Panalgo – turn data into insight faster
- The Dedham Group – think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.We are seeking a detail-oriented and process-driven
Product Operations Associate
to support Norstella’s central Product Operations organization. This role will support the Product Operations Manager in driving operational efficiency, ensuring roadmap clarity, and enhancing cross-functional alignment throughout the product lifecycle.The ideal candidate is curious, organized, and has experience as an analyst or associate in processes, ideally in the area of software development, product management or commercial aspects of a software product. You will help maintain systems, manage documentation, build AI-first processes, help in creating as-is and to-be target state of operational processes, streamline onboarding workflows, and support data-driven decision-making across the Product, Client Success, Tech, and BI teams.
Responsibilities
Product Ops Support & Analytics
- Assist in analyzing product usage and performance trends using Power BI, Tableau, SQL, or similar tools to support product strategy and operational insights.
- Support development and maintenance of KPI dashboards and standardized reporting views.
- Handle basic ad hoc data requests and help ensure consistency and accuracy across dashboards.
- Collaborate with senior team members to validate KPIs and maintain data integrity across systems.
Roadmap, Planning & Workflow Support
- Maintain and enhance tools and systems used for roadmap planning, product onboarding, workflow tracking, and automated reporting.
- Support the coordination of New Product Development (NPD) activities by tracking tasks, milestones, and documentation status.
- Assist in maintaining and improving tooling integrations (e.g., Jira–Monday syncs) and other operational automations.
- Help operationalize product launch plans by preparing checklists, ensuring documentation readiness, and tracking dependencies.
Documentation & SOP Management
- Develop, update, and maintain product documentation, including requirement specifications, SOPs, process maps, onboarding frameworks, and product readiness materials.
- Maintain SOPs related to software installations, data access, user flows, and reporting workflows.
- Ensure documentation versions are current and accessible to cross-functional stakeholders.
Cross-Functional Coordination
- Facilitate communication between Product, BI/DW, Client Success, Engineering, and PMO teams to support transparency, alignment, and execution across product initiatives.
- Help collect and consolidate stakeholder feedback for the Product Operations Manager.
- Ensure teams have access to the latest information, SOPs, and operational updates.
Operational Excellence & Experimentation
- Maintain process-flows across swimlanes for product operations and identify automation frontier, i.e. parts of the workflow that can be automated.
- Assist in identifying workflow gaps and opportunities for process improvement.
- Support experiments involving AI-driven automation or agentic tools to increase efficiency in product operations.
- Participate in retrospectives and process reviews to recommend actionable improvements.
Qualifications
- Bachelor’s degree in Business Analytics, Computer Science, Engineering, or a related field.
- At least 2-4 years of experience in product operations, PMO for software products, Client Success, project coordination, SaaS operations, or similar domains.
- Familiarity with analytical tools such as Power BI, Tableau, SQL, Excel; ability to quickly breakdown complex tasks into chunks and work through independently is important.
- Exposure to workflow tools such as Jira, Monday.com, Gainsight PX, or other product analytics platforms is a plus.
- Strong organizational skills with an ability to maintain documentation and manage multiple tasks.
- Excellent communication skills, especially in cross-functional contexts.
- Curiosity, willingness to learn, and a proactive mindset toward problem-solving, especially in the usage of automation and AI tools to improve operational effectiveness.
Why Join Us?
Opportunity to work with a collaborative and high-performing Finance team.Exposure to complex and evolving revenue models in a global business.
Competitive Compensation And Benefits Package.
Career growth and development opportunities.
Our Guiding Principles for success at Norstella:
01:
Bold, Passionate, and Mission-First
02:
Integrity, Truth, and Reality
03:
Kindness, Empathy, and Grace
04:
Resilience, Mettle, and Perseverance
05:
Humility, Gratitude, and Learning
Benefits
- Health Insurance
- Provident Fund
- Reimbursement of Certification Expenses
- Gratuity
- 24x7 Health Desk
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.
