Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.

We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities.
As a Product Manager on team, you will directly strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners.
In this role, you will also have a direct role in pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center.

Required Qualifications:

• Bachelor's Degree and 3-5 years of experience in product/service/program management or software development OR equivalent experience.

• Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions.

• Experience with generative AI, cloud services architecture, or other highly technical areas.

• Experience in business technology scenarios with commercial SaaS offerings or customer solutions.

Preferred Qualifications:

• Demonstrable recent shipping experience driving generative AI-based solutions (RAG, GPT, LLM) and general awareness of the rapidly-evolving AI, especially generative AI landscape.

• Breakthrough Solution and Automation: Partner with engineering to develop scalable fundamentals tools and dashboards that provide visibility into AI model performance, accuracy, and system impact.

• Cross-Functional Leadership: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution.

• Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions.

• Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity.

• Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives.

• Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals.

• Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.)

• Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset.

• Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions.

Responsibilities

• Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers.

• Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces.

• Lead scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy.

• Serve as a key product expert for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy.

• Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios.

• Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset.

• Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts.

• Embody the Microsoft culture and values.