Product Manager

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 00142466 Job Family: Product Management Job Function: Product Management About The Opportunity Product Management Manages a specific product from conception to end-of-life, running their area of responsibility like a business. Owns accountability for the financial success of a product. Acts as the voice of the customer, engaging with external customers and translating their needs into financially viable solutions. Applies a balance of technical and business/market expertise to create products that address customer needs, complement the company's product/solution portfolio and contribute to the company’s financial success. During major transitions, such as a launch or withdrawal, will plan and execute the transition to put the competition on the defensive and eliminate revenue risk for the company. Builds connections across functions with internal stakeholders, such as engineering, program management, marketing, go-to-market, services, sales, learning and operations so that the product is absorbed quickly by the market and is a success overall. Acts as a technical advisor for a specific product. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Senior management may assign work and resolve problems. Work is performed with minimal direction and reviewed by senior leadership. Provides solutions to a diverse range of complex problems. To be successful in the role the candidate needs to be a self-starter filling in white space around the formal process driving the business forward. About The Responsibilities Be the go-to for the product for all aspects including ordering, technical roadmap, business opportunities and growth Communicate with design, product managers, customers to ensure alignment of the business across the portfolio Identify strategic opportunities to position the business for success Move the business into the future accelerating opportunity’s through to sales As Product Manager, you will be responsible for setting the product vision and strategy. Listening to the customer voice and advocating this into the solution Product Management is a critical role in the organization setting direction of the business and influencing the future Overseeing development team through delivery of objectives Ensuring extended teams are aligned and delivering into the vision including marketing, sales, customer success, support and partners Skills and Competencies Soft skills required to be successful in the role and in Avaya, in line with our five key cultural principles of trust, empowerment, teamwork, simplicity and accountability Technical confidence Influencing teams with vision for success Researching market to ensure a clear direction of the solutions In addition to solid communication skills, candidates must also possess excellent interpersonal skills to effectively influence and lead the people they work with. From customers to stakeholders to team members, product managers are regularly trying to get others on board with their product vision. Good interpersonal skills for product managers to have include presentation, emotional intelligence, active listening, collaboration and negotiating skills Candidates need to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines. Good prioritization skills ensure that all team members are always working on what's most important at the time and keep the project moving along smoothly and in the timeline requirements. Additional Information Position supports global business so accommodation for travel and flexibility with time zone is needed for the role Experience 5 - 10 Years of Experience Education Bachelor degree or equivalent experience Preferred Certification/s Professional Certifications with Product Management Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less