About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 00177682 Job Family: Human Resources Job Function: HR Operations About The Opportunity The HR Operations Coordinator plays a crucial role in managing daily tasks related to the GenAI Tool and various HR operations activities. In this role, you will: Manage and resolve case management tickets efficiently. Serve as the first point of contact for employee queries, providing timely and accurate responses. Handle employee documents within the document management system, ensuring proper organization and accessibility. Identify trends in the tickets and provide insights to improve processes. Share detailed ticket usage analysis with the team to support decision-making. Assist with various HR operations activities as needed. Administer the HR Policy Portal and update HR policies on Currents. Support the execution of all GenAI modules. Assist in testing new AI Modules About You Excellent communication skills should be able to interact with all departments and business partners. Ability to maintain the confidentiality and integrity of all employee data, ensuring all records and information remain secure. Hands-on experience through projects, internships, or work experience in AI-related roles. Experience in a shared service environment with knowledge of any AI tools will be a plus. Analytical skills to identify trends and provide actionable insights. Ability to work collaboratively within a team and support HR operations effectively. Team player with a willingness to assist wherever needed. Ability to quickly learn and accurately complete complex processes. Graduation degree in a related field, such as Human Resources, is preferred. Experience 0 - 2 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com. Job Information We are seeking an experienced Software Architect to lead the design and development of modern, scalable, and high-performing contact center digital channels. You will work closely with engineering teams, UX designers, and product stakeholders to build advanced omnichannel experiences in the realm of digital transformation servicing a diverse global user base. Your expertise in backend architecture, digital transformation, messaging, social media integrations, email and chatbots will drive architectural decisions and best practices. Activities Architect and Design: Define and implement the architecture for the integration of messaging, social media and email channels into an advanced contact center solution, ensuring intuitive UX design, scalability, maintainability, and performance. Technology Leadership: Guide teams in best practices backend/API integration, selecting the right tools and frameworks. Modularization & Code Quality: Develop modular, reusable, and maintainable services to accelerate development across multiple teams. Performance Optimization: Use event batching, debounce, and throttling techniques to enhance responsiveness in the digital experience Security & Compliance: Implement security best practices to protect user data and comply with relevant regulations. Collaboration & Mentorship: Work with engineering teams, providing technical leadership, reviewing code, and fostering a culture of innovation. About The Individual You are a talented software architect with a deep understanding of backend and integration (APIs) technologies and a passion for building exceptional omnichannel user experiences. You excel at designing scalable architectures that include advanced chat experiences, chatbots and social channel experiences. You are adept at breaking down complex systems into modular, interoperable components and thrive in environments where real-time communication and customer engagement are paramount. You champion accessibility, performance, and scalability to ensure that digital solutions meet the needs of a diverse, global customer base. Beyond technical expertise, you are an effective communicator who collaborates with software engineers, UX designers, and business stakeholders to align technology with user needs. You stay ahead of industry trends, embrace best practices, and mentor teams to implement the best possible omnichannel digital experience. Required Skills Strong understanding of component-based architecture, micro frontends, and modularization in large-scale applications Strong understanding of REST APIs and the use of WebSockets for real-time data streaming and communication Expertise in event-driven architecture, real-time UI updates, and pub/sub messaging systems. Experience in cloud-native environments with Azure, GCP or AWS Proven experience building, scaling and maintaining high volume systems. Strong problem-solving skills and ability to communicate architectural decisions to technical and non-technical stakeholders Excellent problem-solving skills and ability to adapt in a fast-paced environment Excellent verbal and written communication skills Previous experience in implementation and/or integration of collaboration technologies – messaging, social channels, e-mail, screen sharing, etc. Previous experience in implementation and/or integration of LLM/Chatbot technologies Desirable Experience in application observability, including logging, monitoring, and tracing tools. Experience with CI/CD pipelines, automated testing, and DevOps practices for front-end applications. Why join Us? Work on cutting-edge omnichannel contact center applications impacting millions of users. Collaborate with world-class engineers, designers, and product teams. Influence the technical direction of contact center digital experience architecture at scale. A culture of continuous learning, innovation, and career growth. Experience 12+ Years of Experience Education Bachelor degree or equivalent experience Advance Degree preferred Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com. Job Information Job Code: 00194007 Job Family: Research and Development Job Function: Software Engineering Job Summary Understand and analyze requirements, design solutions, and write clean, efficient code based on those specifications. Combine software components and modules, work with microservices, and handle the deployment of applications and systems. Identify, debug, troubleshoot and resolve issues in existing software, and make necessary upgrades. Collaborate with other developers to design features, review code, and tackle technical challenges together. Collect and assess feedback from users to improve the software. Suggest and implement enhancements to the software. Create technical documentation for reference and reporting purposes. Required Skills And Competencies Strong proficiency in Java, Spring Boot; Golang\NodeJS is a plus. Hands-on experience in building and consuming RESTful web services and microservices architecture including resiliency, scalability, observability and serviceability. Good understanding of client-side technologies – HTML5, CSS3, JavaScript, and frameworks like React, Angular. Knowledge of Cloud technologies – Azure (Preferred) Experience with Docker, Kubernetes, Helm. Experience with Kafka, Redis, and databases (MySQL, PostgreSQL). Demonstrable experience of continuous delivery and continuous integration patterns. Understanding of BDD (Behavior Driven Development) and TDD (Test Driven Development). Excellent problem-solving, debugging, and analytical skills. Demonstrable experience of delivering complex solutions to customers. Good articulation & communication skills- written & verbal Experience with Agile and Scrum models. Experience 8-12 years of experience in designing, developing, deploying, and troubleshooting cloud API based microservices (Cloud Native and Hybrid). Education/Qualification B.E./B. Tech (Computer Science) or equivalent Education Bachelor degree or equivalent experience Bachelor of Science or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 00142466 Job Family: Product Management Job Function: Product Management About The Opportunity Product Management Manages a specific product from conception to end-of-life, running their area of responsibility like a business. Owns accountability for the financial success of a product. Acts as the voice of the customer, engaging with external customers and translating their needs into financially viable solutions. Applies a balance of technical and business/market expertise to create products that address customer needs, complement the company's product/solution portfolio and contribute to the company’s financial success. During major transitions, such as a launch or withdrawal, will plan and execute the transition to put the competition on the defensive and eliminate revenue risk for the company. Builds connections across functions with internal stakeholders, such as engineering, program management, marketing, go-to-market, services, sales, learning and operations so that the product is absorbed quickly by the market and is a success overall. Acts as a technical advisor for a specific product. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Senior management may assign work and resolve problems. Work is performed with minimal direction and reviewed by senior leadership. Provides solutions to a diverse range of complex problems. To be successful in the role the candidate needs to be a self-starter filling in white space around the formal process driving the business forward. About The Responsibilities Be the go-to for the product for all aspects including ordering, technical roadmap, business opportunities and growth Communicate with design, product managers, customers to ensure alignment of the business across the portfolio Identify strategic opportunities to position the business for success Move the business into the future accelerating opportunity’s through to sales As Product Manager, you will be responsible for setting the product vision and strategy. Listening to the customer voice and advocating this into the solution Product Management is a critical role in the organization setting direction of the business and influencing the future Overseeing development team through delivery of objectives Ensuring extended teams are aligned and delivering into the vision including marketing, sales, customer success, support and partners Skills and Competencies Soft skills required to be successful in the role and in Avaya, in line with our five key cultural principles of trust, empowerment, teamwork, simplicity and accountability Technical confidence Influencing teams with vision for success Researching market to ensure a clear direction of the solutions In addition to solid communication skills, candidates must also possess excellent interpersonal skills to effectively influence and lead the people they work with. From customers to stakeholders to team members, product managers are regularly trying to get others on board with their product vision. Good interpersonal skills for product managers to have include presentation, emotional intelligence, active listening, collaboration and negotiating skills Candidates need to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines. Good prioritization skills ensure that all team members are always working on what's most important at the time and keep the project moving along smoothly and in the timeline requirements. Additional Information Position supports global business so accommodation for travel and flexibility with time zone is needed for the role Experience 5 - 10 Years of Experience Education Bachelor degree or equivalent experience Preferred Certification/s Professional Certifications with Product Management Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 99930462 Job Family: Finance Job Function: Financial Planning & Analysis Short Description Conducts or assists in the documentation of simple to moderate financial analysis projects. Developing skills in basic practices and procedures in one skill area through formal and/or informal training. Goals and objectives are assigned by an immediate supervisor. Work performed depends on others for instruction, guidance, and direction. Experience 1 - 3 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 99930472 Job Family: Finance Job Function: Payroll Job Summary The Global Payroll Specialist will be responsible for managing payroll processes across multiple countries, ensuring compliance with local labor laws, tax regulations, and company policies. The role involves coordinating with international teams, handling multi-currency payroll, and ensuring accurate and timely payments to employees worldwide. This position requires meticulous attention to detail, strong organizational skills, and the ability to handle sensitive information confidentially. Key Responsibilities Payroll Validation, Data Management and Accuracy. & Compliance. Process payroll validation for different countries, local tax laws and deductions. Ensure compliance with international labor laws, payroll regulations, and company policies. Stay updated on global payroll legislation and adjust processes accordingly. Handle statutory reporting, filings, and remittances for payroll taxes, social security, and benefits. Maintain accurate payroll records, including employee earnings, deductions, and benefits. Verify and reconcile payroll reports, ensuring no discrepancies. Manage payroll inputs such as timekeeping, bonuses, commissions, and other earnings. Vendor & Stakeholder Management. Collaborate with third-party payroll providers, ensuring smooth operations. Work closely with HR, Finance, and Accounting teams for payroll integration. Serve as the point of contact for global payroll inquiries from employees and stakeholders. Payroll Systems & Technology. Identify process improvements and automation opportunities in payroll workflows. Ensure data security and confidentiality of payroll information. Issue Resolution & Support. Address payroll discrepancies, resolve errors, and answer employee payroll-related queries. Investigate and resolve issues related to tax filings, salary payments, and compliance. Support audits by providing accurate payroll reports and documentation. Reporting & Audit Support. Prepare payroll reports and financial summaries for management. Support internal and external payroll audits by providing necessary documentation. Ensure accurate record-keeping for tax and compliance audits. Key Skills And Qualifications Strong analytical and problem-solving skills. Minimum 3-5 years of experience in Payroll, preferably in EMEA or APAC region. Degree in accounting, finance or HR. Fluent in English with proficiency in one or more EMEA or APAC languages. Excellent communication and collaboration skills. Ability to manage multiple payroll cycles across different time zones. Advanced Excel skills. Experience working in payroll with multiple EMEA or APAC Countries Experience with international payroll systems is a plus (Global View, IHCM) Working knowledge of Success factors, reports creation. Experience 3 - 5 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 99930472 Job Family: Finance Job Function: Payroll Job Summary The Global Payroll Specialist will be responsible for managing payroll processes across multiple countries, ensuring compliance with local labor laws, tax regulations, and company policies. The role involves coordinating with international teams, handling multi-currency payroll, and ensuring accurate and timely payments to employees worldwide. This position requires meticulous attention to detail, strong organizational skills, and the ability to handle sensitive information confidentially. Key Responsibilities Payroll Validation, Data Management and Accuracy. & Compliance. Process payroll validation for different countries, local tax laws and deductions. Ensure compliance with international labor laws, payroll regulations, and company policies. Stay updated on global payroll legislation and adjust processes accordingly. Handle statutory reporting, filings, and remittances for payroll taxes, social security, and benefits. Maintain accurate payroll records, including employee earnings, deductions, and benefits. Verify and reconcile payroll reports, ensuring no discrepancies. Manage payroll inputs such as timekeeping, bonuses, commissions, and other earnings. Vendor & Stakeholder Management. Collaborate with third-party payroll providers, ensuring smooth operations. Work closely with HR, Finance, and Accounting teams for payroll integration. Serve as the point of contact for global payroll inquiries from employees and stakeholders. Payroll Systems & Technology. Identify process improvements and automation opportunities in payroll workflows. Ensure data security and confidentiality of payroll information. Issue Resolution & Support. Address payroll discrepancies, resolve errors, and answer employee payroll-related queries. Investigate and resolve issues related to tax filings, salary payments, and compliance. Support audits by providing accurate payroll reports and documentation. Reporting & Audit Support. Prepare payroll reports and financial summaries for management. Support internal and external payroll audits by providing necessary documentation. Ensure accurate record-keeping for tax and compliance audits. Key Skills And Qualifications Strong analytical and problem-solving skills. Minimum 3-5 years of experience in Payroll, preferably in EMEA or APAC region. Degree in accounting, finance or HR. Fluent in English with proficiency in one or more EMEA or APAC languages. Excellent communication and collaboration skills. Ability to manage multiple payroll cycles across different time zones. Advanced Excel skills. Experience working in payroll with multiple EMEA or APAC Countries Experience with international payroll systems is a plus (Global View, IHCM) Working knowledge of Success factors, reports creation. Competencies Accountability Functional Competence Motivation & Drive Results-Oriented Teamwork Urgency Experience 3 - 5 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com. Job Information Job Code: 00194008 Job Family: Research and Development Job Function: Software Engineering Experience 6-8 years of experience in designing, developing, deploying, and troubleshooting front end technologies Job Summary Understand and analyze requirements, design solutions, and write clean, efficient code based on those specifications. Identify, debug, troubleshoot and resolve issues in existing software, and make necessary upgrades. Collaborate with other developers to design features, review code, and tackle technical challenges together. Collect and assess feedback from users to improve the software. Suggest and implement enhancements to the software. Create technical documentation for reference and reporting purposes. Skill Requirements and Competencies Strong proficiency in HTML, CSS, JavaScript (ES6+), TypeScript. Solid experience with one or more modern frontend frameworks: React, Angular. Familiarity with state management libraries like Redux, Context API, NgRx. Experience with responsive design, cross-browser compatibility Proficient in using build tools and bundlers (Webpack, Vite, etc.). Understanding of RESTful APIs and asynchronous request handling (AJAX, Fetch, Axios). Experience with Java, Spring Boot and building Microservices Knowledge of Cloud technologies – Azure (Preferred) Experience with Docker, Kubernetes, Helm. Familiarity with CI/CD tools Excellent problem-solving, debugging, and analytical skills. Strong understanding of agile methodologies and DevOps practices. Good articulation & communication skills- written & verbal. Education/Qualifications B.E./B. Tech (Computer Science) or equivalent Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Show more Show less

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com. Job Information Job Description We are seeking a highly experienced and visionary Lead AI Application Engineer to join our core AI team. This pivotal role will be instrumental in designing, developing, and deploying advanced Generative AI and Agentic AI applications. You will be a key contributor to our strategic initiatives, working on complex problems that require deep technical expertise and a forward-thinking approach. This is an exceptional opportunity for an individual who thrives on building sophisticated, autonomous AI systems and wants to make a significant impact. Responsibilities Provide thought leadership around applying AI and ML technology and help define technical direction and architecture with engineering team members. Leading the exploration and application of Large Language Models, Agentic AI and Generative AI, venturing into new areas within these fields. Architect and implement robust, scalable, and efficient AI systems leveraging a variety of AI/ML, data science, deep learning, and agentic AI frameworks. Drive the integration of complex Model Context Protocol (MCP) and agent-to-agent (A2A) communication protocols, ensuring seamless interaction and optimal performance. Design, build, and deploy autonomous agents capable of complex decision-making and task execution in dynamic environments. Design and implement scalable and efficient AI/ML systems, architectures, and pipelines that can handle large volumes of data and deliver accurate and timely results. Develop and maintain real-world NLP features using the latest techniques for call routing, intent identification, named entity recognition, information retrieval, summarization etc. Conduct extensive research and experimentation with emerging AI technologies, specifically in Generative AI and Agentic AI, to identify and implement innovative solutions. Collaborate closely with cross-functional teams including data scientists, software engineers and product managers to translate business requirements into technical solutions. Regularly self-educate while mentoring and provide technical leadership to other engineers, fostering a culture of continuous learning and excellence. Requirements Qualifications 10+ years of progressive hands-on technical experience in Artificial Intelligence, Machine Learning, Data Science, and Deep Learning. Demonstrated experience (3+ years) actively working on and deploying Generative AI and Agentic AI applications. Extensive hands-on experience with multiple AI and Agentic AI frameworks, such as (but not limited to): ○ Generative AI: TensorFlow, PyTorch, Hugging Face Transformers, OpenAI API, LangChain, LlamaIndex, etc. ○ Agentic AI: LangChain Agents, Auto-GPT, CrewAI, multi-agent simulation frameworks, etc. Experienced with leading LLM models such as OpenAI's GPT series, Google's Gemini, Meta's Llama, and Anthropic's Claude, including fine-tuning and deployment for specific applications. Deep understanding and practical experience with Multi-Component Platforms (MCP) and Agent-to-Agent (A2A) communication patterns. Experience with cloud platforms (Azure, GCP, AWS) and MLOps practices. 5 + years of experience writing and deploying production quality models in languages such as Python Master's or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related quantitative field. Knowledge, Skills, And Abilities Expertise in developing on a Azure cloud platform is a big plus Contributions to open-source AI projects, particularly in Generative AI or Agentic AI Familiarity with reinforcement learning and multi-agent reinforcement learning. Outstanding written and verbal communication skills Education Bachelor degree or equivalent experience Advance Degree preferred Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, theres no limit to the experiences Avaya customers can create. The richness of Avayas global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. Job Information Job Code: 00177681 Job Family: Human Resources Job Function: HR Operations Short Description Experience 3 - 6 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer ,

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 00194008 Job Family: Research and Development Job Function: Software Engineering Job Requirements 8-12 years of experience in full-stack backend development Good communication & articulation skills Expertise in Java, Azure Cloud, microservices and debugging, troubleshooting, creating test cases Experience in API server-side credentials operations, skills, MySQL, and PostGres Experience in Architecture, Design Patterns, UML, gRPC, Long Polling Good to have experience in Expertise in JavaScript, TypeScript, and React JS Good to have experience in DevOps and cloud delivery Experience 5 - 10 Years of Experience Education Bachelor degree or equivalent experience Master degree or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Information Job Code: 00273288 Job Family: Sales Job Function: Field Position Overview We are seeking an experienced Sales Account Manager with 13-15 years of expertise in Enterprise SaaS sales, Unified Communication, and Contact Centre solutions. The ideal candidate will have a proven track record of managing large accounts, particularly in the North and East India regions. As a Sales Account Manager, you will be responsible for developing and maintaining strong relationships with key clients, driving sales growth, and ensuring customer satisfaction. Key Responsibilities Develop and execute strategic sales plans to achieve sales targets and expand our customer base in North and East India. Manage and nurture relationships with large enterprise accounts, ensuring high levels of customer satisfaction and retention. Identify new business opportunities and develop strategies to pursue them. Collaborate with internal teams & Avaya partner community to ensure seamless delivery of solutions and services to clients. Provide regular sales forecasts and reports to senior management. Stay updated on industry trends, market conditions, and competitors to effectively position our solutions. Participate in industry events, conferences, and networking opportunities to promote our brand and solutions. Qualification Engineering degree with a MBA preferred. 13-15 years of experience in Enterprise SaaS sales, Unified Communication, and Contact Centre solutions. Proven experience in managing large accounts in North and East India. Strong understanding of the Enterprise SaaS industry and market dynamics. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a team. Key requirement is for someone with a passion for Business and Growth. A go getter with a never give-up attitude Strong problem-solving skills and a customer-centric mindset. Willingness to travel as needed. Experience 10 - 15 Years of Experience Education Bachelor degree or equivalent experience Master Degree is preferred Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).