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Description
Job Responsibilities: Define and execute the product roadmap for messaging layer (SMS, WhatsApp, RCS, Email) and video channels. Coordinate with tech and partnerships teams for platform integration and scalability. Ensure product readiness with clear documentation, onboarding workflows, and partner configurations. Monitor product KPIs and optimize performance. Evaluate new features and AI integrations with impact analysis. Provide product feedback loops based on customer needs, regulatory trends, and usage insights. Required Skills: Understanding of messaging protocols (SMS, WhatsApp API, RCS, SMTP) and video communication tech (WebRTC, SDKs). Hands-on experience with APIs, product documentation, and working with third-party vendors. Ability to manage cross-functional collaboration across engineering, delivery, sales, and support. Exposure to AI-enhanced communication tools (chatbots, voice analytics, agent assist) is a plus but not mandatory. Excellent problem-solving and communication skills; ability to simplify complex technical concepts. Detail-oriented mindset with ownership of product delivery, documentation, and release cadence. This role involves owning the product lifecycle—from discovery and vendor integrations to roadmap execution and GTM alignment—while working closely with internal engineering, design, marketing, and business teams. Qualifications: Bachelor's degree in a relevant field (B.Tech. / MBA or related degree preferred). 3+ years of experience in product management, preferably in cloud communications or CPaaS. ABOUT ACEFONE Acefone (formerly Servetel), is a part of RTDS group (founded in 2010). The company focuses on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including: Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. API Connect: A unique communication API suite to assist communication needs for mobile and web applications. Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey. Headquartered in Gurgaon, we are trusted by 5000+ global businesses and bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee. Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands. Mission: To make communication easy and efficient for businesses. Vision : To be the global leader in business communication technologies. Values that drive us: Collaboration - "Together We Achieve More" Integrity - "Upright, all the time" Striving for Excellence - "Brilliance is Basic Benchmark" Customer Centricity - "Partner in success" We Care - "Nurturing a Better Tomorrow" CONTACT INFORMATION Website: https://www.acefone.com/ Show more Show less
