Role Overview The role at ALAN Electronic Systems Private Limited is part of the company’s strategic vision to build a comprehensive product portfolio. The Product Manager – Design and Development will serve as a key driver in leading the execution of ALAN’s medical devices roadmap by managing cross-functional teams, aligning vendor ecosystems, and ensuring product delivery with strategic precision. The ideal candidate will have extensive experience in the medical devices domain, especially in field, customer-facing, and R&D-driven roles. A deep technical understanding of electronic medical devices and their application is essential. The individual must possess a strong grasp of the indigenous product development process and integrated system design, along with the capability to manage development teams through structured planning, execution, and continuous improvement cycles. While the individual is not expected to carry out technical tasks directly, they are fully responsible for driving the entire product lifecycle with ownership—from ideation and prototyping, to validation, compliance, production integration, and post-market feedback—through effective team leadership and vendor collaboration. Ownership is not a title at ALAN; it is a way of being. We believe that every team member is accountable for driving purposeful change with precision, speed, and long-term vision. Key Responsibilities The Product Manager will be responsible for converting on-ground insights and clinical requirements into clear product specifications and guiding the internal Design & Development (DnD) and allied teams toward achieving them. The role demands timely planning and execution of each stage of the product lifecycle, with an unwavering focus on technical accuracy, quality standards, and cost alignment. The candidate will be expected to: Lead the full lifecycle management of medical devices, particularly those used in surgical and OT settings. Develop and manage a structured roadmap, collaborating with design, testing, sourcing, and production teams to ensure timely, cost-effective, and regulation-compliant delivery. Integrate field feedback and evolving market expectations into product specifications and lifecycle priorities. Establish and manage strategic vendor relationships across India and key global regions, focusing on electromechanical and embedded sub-systems. Coordinate product testing, validation, and compliance efforts with global and domestic standards including US FDA, EU CE, CDSCO, ISO 13485 , and MDR . Drive documentation, audits, traceability, and version control protocols as part of compliant development practice. Track competitor benchmarks and continuously feed insights into product and innovation strategy. This role demands strong cross-functional leadership, technical clarity, vendor intelligence, and delivery-oriented planning. Required Qualifications Bachelor's or Master’s degree in Biomedical Engineering, Electronics, or Mechanical Engineering. Minimum 10 years of diverse experience in the medical device industry, across product development, field support, technical marketing, or R&D roles. Proven track record of managing full lifecycle product development for electronic medical devices in the Indian or global context. Working knowledge of compliance and regulatory frameworks including US FDA, EU CE, CDSCO, ISO 13485 , and Medical Device Rules (MDR) . Strong experience in collaborating with internal development teams and external vendors across geographies. Ability to translate clinical or surgical needs into technically feasible, validated products. Why Join ALAN in This Role? This role provides a rare opportunity to shape the future of medical devices built in India for the world. At ALAN, we are building not just machines—but meaningful, high-impact technologies that empower surgical care and improve human life. You will be positioned at the intersection of product design, regulatory integrity, vendor management, and field impact, making daily decisions that influence both patient safety and technological innovation. We believe that ownership is the foundation of everything we do. In this role, you are entrusted not just with responsibilities, but with complete ownership of outcomes—to think long-term, act with purpose, and deliver with commitment. This is your platform to create a portfolio of devices that reflect India's potential in global healthcare innovation, backed by a culture that thrives on clarity, impact, and ethical execution. Show more Show less

Role Overview The Service Head at ALAN Electronic Systems Private Limited plays a pivotal role in ensuring world-class post-sales support and lifecycle maintenance of ALAN’s medical device portfolio. This role is central to strengthening ALAN’s brand credibility by delivering reliable, timely, and empathetic technical service to our partners, surgeons, and healthcare institutions across India. This is a leadership role requiring deep technical understanding of electronic surgical devices, as well as strong field service management skills. The Service Head is expected to establish robust systems for installation, training, preventive maintenance, and complaint resolution while building and managing a high-performing service team and partner ecosystem across regions. The ideal candidate will have a proven background in medical device service operations, field support leadership, and customer experience enhancement. They must demonstrate the ability to implement scalable service systems, manage KPIs across geographies, and proactively reduce downtime and service-related escalations. At ALAN, we believe that ownership is a way of being. The Service Head must drive accountability, speed, and quality across the support lifecycle—from first installation to post-warranty care—enabling long-term trust and superior outcomes for our partners and end users. Key Responsibilities The Service Head will be responsible for building and leading a proactive, technically sound, and customer-oriented service ecosystem. Responsibilities include: Lead and manage the nationwide service operations of ALAN’s medical devices, with a strong focus on uptime, quality, and customer satisfaction. Build and expand ALAN’s Service Stations across pan India, ensuring robust after-sales support through timely service delivery, streamlined movement of spare parts, standardized service SOPs, and regular training programs for field engineers to maintain high-quality service standards across all locations. Develop, Update and implement structured SOPs for installation, user training, preventive maintenance, and breakdown resolution. Monitor and manage service KPIs, including turnaround time (TAT) and customer satisfaction index (CSAT). Train and lead ALAN and Sales Partner’s service engineers, ensuring they adhere to ALAN’s technical, behavioral, and ethical standards. Establish escalation protocols for high-priority or repeated complaints, involving relevant stakeholders across departments. Oversee spare parts management, service inventory planning, and warranty/AMC administration. Track regulatory and safety compliance related to service documentation, installation records, and device traceability. Drive a data-first mindset to reduce complaint recurrence through trend analysis, root cause identification, and corrective actions. Engage directly with key hospitals, KOLs, and channel partners, ensuring top-tier experience and long-term service relationships. The Service Head will be responsible for driving ALAN’s service operations through the OTIFZE model—ensuring every task is completed On Time, In Full, and with Zero Error, reflecting our commitment to reliability, precision, and excellence. Required Qualifications Bachelor's or master's degree in biomedical engineering, Electronics, or related technical field. Minimum 10 years of experience in service or field support in the medical device industry, with at least 3–5 years in a leadership role. Hands-on experience in servicing electronic surgical devices, diagnostic systems, or OT equipment. Strong understanding of regulatory expectations related to installation, post-sales support, and complaint traceability. Proven ability to lead service teams, drive accountability, and build customer-centric support culture. Strong communication and coordination skills across departments and external stakeholders. Why Join ALAN in This Role? This is not just a service role—it’s a chance to redefine what support means in the Indian medical device industry. At ALAN, we are building a culture where service is not reactive, but proactive, and where support is not just technical, but deeply human. As the Service Head, you will be the bridge between product excellence and customer experience, shaping how our innovations are trusted and adopted on the ground. You will work at the heart of the customer lifecycle—where every resolved issue, every satisfied surgeon, and every working device contributes to saving lives and building ALAN’s promise. If you’re someone who believes service is a mission and not a job, this role is your opportunity to build, lead, and elevate one of ALAN’s most important pillars.

Location- Dehradun, Lucknow and Amritsar Job Description: About the Role: We are seeking a dynamic and motivated Sales Executive to join our team in North Zone. The ideal candidate will have 1-5 years of sales experience and will be responsible for driving sales growth and building strong customer relationships. Key Responsibilities: • Develop and implement sales strategies to achieve company targets. • Identify potential customers and generate leads. • Conduct market research to understand customer needs and market trends. • Build and maintain strong relationships with existing and prospective customers. • Present and promote products/services to customers. • Negotiate and close sales deals. • Prepare and submit regular sales reports. • Collaborate with the marketing team to develop sales collateral. • Stay updated on industry trends and competitors. • Respond to and follow up on sales enquiries by post, courier, telephone, e-mail, and personal visits. • Give product demonstrations wherever required. Requirements: • Bachelor’s degree in any relevant field • Proven experience of 1-5 years in medical device sales, Electrosurgical Device sales or equivalent field. • Excellent communication and interpersonal skills. • Strong negotiation and closing skills. • Ability to work independently and as part of a team. • Self-motivated with a results-driven approach. • Proficiency in MS Office and CRM software. • Knowledge of the Assigned market is a plus.

About Company - AESPL is CE certified Medical Equipment Manufacturing Company, with a strong base of Industrial Electronics. It specializes in advanced microcontroller-based medical equipment (Electrosurgical, Ultrasonic Generator, Co2 Insufflator, LED Light Source, Tourniquet etc) and has more than 30000 installations across the globe with a huge satisfied customer base and high retention. Alan has emerged as a brand for its reliability, performance & prompt customer service. It is intending to change the world based on its 3 core principles Manan (Why we do what we do?), Sadhna (How we do what we do?) and Spiritual Foundations (Act Meaningfully, Be Empathic, Take Prompt Action and Be Curious). Number of Positions- 2 Locations: Bhubaneshwar/Cuttack, Guwahati/Siliguri Roles and Responsibilities: 1. Territory Coverage & Dealer Collaboration: Ensure thorough market penetration by developing strong partnerships with existing dealers. Expand customer reach to individual surgeons, hospitals, and nursing homes. - Manage and support dealers in the distribution process. 2. KOL (Key Opinion Leader) Development: - Identify and build relationships with key surgeons and hospital management to influence product adoption. - Regularly interact with leading doctors and healthcare professionals to support product credibility and market leadership. 3. Product Demonstration in Live Surgeries: - Conduct live demonstrations of medical devices during surgeries to highlight product benefits and differentiate from competitors. - Work closely with hospital surgical teams to ensure proper product usage and successful integration into procedures. 4. Marketing Events, Workshops, & Product Training: - Organize regional workshops and marketing events to educate healthcare providers on Alan's product portfolio. - Conduct training sessions for surgeons and medical staff. 5. Market Intelligence & Competitive Analysis: - Gather data on market trends, competitor activity, and customer feedback. - Provide regular reports to the management team on territory-specific market dynamics.

You will be working with AESPL, a CE certified Medical Equipment Manufacturing Company known for its advanced microcontroller-based medical equipment. With a strong base in Industrial Electronics, AESPL has more than 30000 installations globally, catering to individual surgeons, hospitals, and nursing homes. The company is recognized for its reliability, performance, and excellent customer service. Alan, a brand under AESPL, operates based on its core principles - Manan, Sadhna, and Spiritual Foundations. As part of the team, you will contribute to AESPL's mission of changing the world through meaningful actions, empathy, and prompt decision-making. AESPL is looking to fill 2 positions in Bhubaneshwar/Cuttack and Guwahati/Siliguri. Your primary responsibilities will include developing strong partnerships with existing dealers to ensure comprehensive market coverage. You will work towards expanding the customer base by engaging with individual surgeons, hospitals, and nursing homes. Identifying and building relationships with key surgeons and hospital management is crucial for influencing product adoption. Regular interaction with healthcare professionals will be necessary to maintain product credibility and market leadership. You will conduct live demonstrations of medical devices during surgeries to showcase their benefits and distinguish them from competitors. Collaborating with hospital surgical teams will be essential to ensure proper product usage and seamless integration into procedures. Organizing regional workshops, marketing events, and product training sessions will be part of your role to educate healthcare providers on Alan's product portfolio. Additionally, you will be responsible for gathering market intelligence, analyzing competitor activities, and providing regular reports to the management team on territory-specific market dynamics. Join AESPL to be part of a dynamic team dedicated to delivering cutting-edge medical equipment and making a positive impact on the healthcare industry.,

You are looking for a Sales Executive to join the team in North Zone (Dehradun, Lucknow, and Amritsar). With 1-5 years of sales experience, you will be responsible for driving sales growth and fostering strong customer relationships. Your primary responsibilities will include developing and executing sales strategies to meet company targets, identifying potential customers, conducting market research, and building lasting relationships with clients. You will present and promote products/services, negotiate sales deals, and prepare regular sales reports. Collaboration with the marketing team, staying updated on industry trends, and responding to sales inquiries through various channels will be crucial. To excel in this role, you should hold a Bachelor's degree in a relevant field and have 1-5 years of experience in medical device sales or a related field. Strong communication, interpersonal, negotiation, and closing skills are essential. You should be able to work both independently and collaboratively, possess a results-driven mindset, and be proficient in MS Office and CRM software. Knowledge of the assigned market will be advantageous.,