Product Management Specialist

Job Summary We are looking for an experienced and driven Product Manager to lead the development and management of our Payment Gateway product. This role will focus on building scalable, secure, and seamless payment experiences for our merchants and end users. You will work closely with engineering, compliance, operations, and external partners to deliver world-class payment solutions. Key Responsibilities Define and own the product roadmap for the Payment Gateway platform. Identify user pain points and gather requirements through customer research, competitor analysis, and data insights. Collaborate with cross-functional teams (Engineering, Design, Sales, Legal, Compliance) to develop, test, and launch new payment features and improvements. Work with acquiring banks, payment processors, and other third-party payment partners to ensure seamless integrations. Ensure PCI-DSS compliance, fraud risk mitigation, and security standards are met. Drive KPIs such as transaction success rates, onboarding time, payment latency, and customer satisfaction. Act as the subject matter expert on payment methods including UPI, cards, wallets, net banking, BNPL, recurring payments, etc. Support merchant onboarding, risk checks, and KYC/KYB integration flows in the gateway experience. Track product performance, analyze metrics, and iterate based on feedback and insights. Keep up with industry trends and regulatory changes in payments (e.g., RBI guidelines, tokenization, MDR rules). Required Skills & Qualifications Bachelor’s degree in Engineering, Computer Science, Business, or related field. MBA is a plus. 3–7 years of experience in product management, preferably in fintech or payments domain. Deep understanding of the digital payments ecosystem (payment gateway, acquiring, settlement, chargebacks, fraud, etc.). Proven track record of launching and scaling B2B or B2C fintech products. Strong analytical and problem-solving skills; experience working with tools like SQL, Tableau, GA, or Mixpanel is a plus. Excellent communication, stakeholder management, and decision-making abilities. Experience working in Agile/Scrum environments. Preferred Qualifications Experience with India’s payment systems like UPI, Rupay, IMPS, NEFT, etc. Familiarity with payment gateway APIs and documentation. Knowledge of regulatory compliance (RBI, PCI-DSS, KYC norms). Experience in international payments or cross-border remittances is a plus. Show more Show less