Job
Description
Process Optimization & Service Assurance - Operations Reporting Sr. Analyst (USI) The Team Deloitte Technology is the Global CIO’s IT Organization, which provides and manages a portfolio of global business applications and technology infrastructure that supports business processes common to all Deloitte member firms. Work you’ll do The Operations Reporting Analyst will play a critical role in daily operations, ensuring that leadership is equipped with accurate service and quality metrics to make informed decisions. He/she is also expected to oversee the development and delivery of self-service reporting, dashboards and compliance scorecards and provide thought leadership as required around portfolio insights and total quality management. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail and strong business acumen are required for success in this role. Enterprise Assurance & Insights: Create and maintain portfolio, service excellence and quality performance reporting on a regular basis Oversee and manage service enrollments, SOWs/MOUs and work order activations, DocuSign workflows and reporting Analyze portfolio performance data and provide actionable insights to leadership through reporting & regular leadership report-out discussions Take lead in working closely with Service Excellence and other DT leaders and team members to support & provide guidance around respective pillar/service area/MF reporting needs and insights Audit accuracy of data pulled from different sources, building in early identification controls to ensure data managed by the team remains the single source of truth Collaborate & liaise with Service Excellence leaders to understand reporting requirements across the organization and ensure information/insights are delivered timely and accurately Leverage analytical tools such as Power BI, Excel and Tableau to perform advance analytics to serve leadership and stakeholders Maintain quality compliance scorecards, to include extracting key messages for leadership review and action Collaborate with Service Excellence leaders to proactively drive improved quality and delivery excellence as per defined standards (Technology Operating Model, Global PDP, ITC/DR) Optimize existing processes, enabling automation to reduce manual effort Work with stakeholders to understand business requirements, identify opportunities to streamline processes and enable informed decision-making through reporting Qualifications Bachelor’s degree required; major in IT/CIS/Business preferred, with other majors considered 3-6 years of metrics analysis and reporting, preferably in a global organization Strong communication skills Advanced experience in MS Excel (including macros) and PowerPoint required Experience with Tableau, PowerBI and enterprise project and resource management tools such like ServiceNow required Experience in data analysis and data visualization required Experience in SQL database management (i.e. basic queries, creating tables, etc.) Required skills: Excellent attention to detail; understands urgency and accuracy of work Good administration skills Must be very well organized and be able to respond to changing priorities Well-developed interpersonal, communication and presentation skills Excellent relationship management skills Strong team player Ability to be proactive and work alone as well as part of a larger team Ability to navigate large organizations Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts The ability to synthesize and visualize complex data Exceptional business acumen and the ability to understand the business needs/drivers that will drive the reporting solutions that are built How you’ll grow At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #EAG-Technology Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300862
