Process Manager

Role Description

This is a full-time hybrid role for a Process Manager. The Process Manager will be responsible for overseeing and optimizing business processes to improve efficiency and effectiveness. Day-to-day tasks include analyzing current processes, identifying areas for improvement, implementing process changes, and monitoring the success of these changes. The Process Manager will also work closely with various departments to ensure seamless integration and alignment of processes across the organization. The role is located in Pune with some work from home acceptable.

Process Management

• Demonstrated expertise in process mapping, SOP creation, and performance monitoring.
• Skilled in conducting root cause analysis and driving continuous improvement initiatives.
• Proficient in managing requirement-to-release workflows and tracking key performance indicators (KPIs).
• Experienced in identifying inefficiencies and implementing corrective and preventive actions.
• Adept at maintaining comprehensive, audit-ready process documentation.
• Proven ability to align and standardize processes across departments for operational consistency.
• Knowledgeable in Lean and Six Sigma methodologies to optimize workflows and reduce waste.

Project Management

• Extensive hands-on experience delivering projects end-to-end using Agile, Scrum, and Waterfall methodologies.
• Strong command of risk assessment, change control, and maintaining thorough project documentation.
• Exceptional at fostering cross-functional collaboration and engaging stakeholders effectively.
• Skilled in managing project resources, tracking progress, and ensuring milestone achievement.
• Experienced in project budgeting, forecasting, and generating insightful reports.
• Capable of managing multiple complex projects while balancing shifting priorities and deadlines.

Jira Administration

• Proficient in configuring custom workflows, dashboards, permissions, and issue types.
• Conduct regular Jira audits, backlog grooming, and automation enhancements for efficiency.
• Provide training and guidance on Jira best practices to improve team usage and adoption.
• Manage Jira configurations including screens, fields, notifications, and user roles.
• Integrate Jira seamlessly with Confluence, Slack, and other productivity tools.
• Design and manage Agile boards tailored for Scrum and Kanban frameworks.
• Strong troubleshooting skills in resolving configuration, performance, and user issues within Jira.