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Process Manager

Process Manager

eClerx

12 years

0 Lacs

mumbai maharashtra india

Posted:23 hours ago| Platform:

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Skills Required

drive metrics agile schedule tracking planning raid risk governance compliance communication management negotiation escalation jira reports scrum kanban presentation certification data integration confluence power development stability reporting audit technology service vision analytics efficiency automation

Work Mode

On-site

Job Type

Full Time

Job Description

About the role:

Own delivery across multiple client projects, coordinating internal teams and client POCs. Drive plans, risks, metrics, and exec-ready updates; run Agile ceremonies; and ensure outcomes land on time with quality.

Key Responsibilities

Plan and manage multi-project delivery (scope/schedule/cost/quality) using Agile methods.
Build and maintain integrated project plans (Microsoft Project) and work item tracking (Jira).
Lead ceremonies: sprint planning/reviews, stand-ups, retros; manage RAID & change control.
Partner with client POCs and internal leads to unblock decisions and dependencies.
Publish weekly metrics (burn-up/burn-down, velocity, SLA/SLO, risk RAG, financials) and executive presentations.
Coordinate SIT/UAT, readiness checklists, and go-live runbooks; manage cutovers/hypercare.
Enforce governance: scope, quality gates, compliance, and communication cadence.

Qualifications & Experience

8–12 years in project/program management; 3+ years managing multiple concurrent projects.
Proven client-facing experience with senior stakeholders; strong negotiation and escalation skills.
Hands-on with Microsoft Project and Jira (reports/dashboards a must).
Delivered projects using Agile (Scrum/Kanban); familiarity with hybrid models.
Strong presentation skills; can create progress update decks and dashboards for execs.
Solid understanding of SDLC, environments (SIT/UAT/Prod), and release management.

Nice to Have

Certification: PMP, CSM/PSM, SAFe.
Exposure to data platforms, APIs, or integration projects.
Experience with Confluence, Power BI/QlikSense for reporting.
.Net development background

Success Metrics (first 90–180 days)

On-time delivery to committed milestones; variance ≤ 10%.
Predictable sprints (velocity stability ±15%), visible RAID logs, zero “surprise” escalations.
Clear, consistent stakeholder reporting (weekly/biweekly), green audit on governance.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Process Manager