Process Excellence Manager

About Frido:

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way.

Process Excellence Manager

Key Responsibilities

✅ Process Design & Optimization

• Map, design, and reengineer processes across all operational verticals: manufacturing, supply chain, warehousing, retail operations, order fulfillment, returns, and customer support.
• Identify inefficiencies, delays, redundancies, and risks; propose solutions with measurable impact.
• Standardize SOPs and define SLAs across teams for improved consistency and accountability.

📊 Data-Driven Improvements

• Lead root cause analysis using data from various sources (ERP, CRM, warehouse systems, eCommerce platforms).
• Establish and monitor operational KPIs and dashboards to track performance and identify improvement areas.
• Design and run A/B tests and controlled trials to validate the effectiveness of process changes.
• Create business cases with projected ROI, cost savings, and productivity benchmarks for each improvement initiative.

⚙️ Lean, Six Sigma & Continuous Improvement

• Champion Lean Six Sigma projects across the company—minimizing waste, defects, and cycle time.
• Conduct DMAIC (Define, Measure, Analyze, Improve, Control) projects and statistical process control.
• Mentor internal teams on continuous improvement principles and build a Kaizen culture.

🔍 Risk Management & Compliance

• Perform risk assessments for critical processes and recommend controls to mitigate operational risks.
• Ensure processes align with industry regulations, safety standards, and quality guidelines.
• Anticipate process breakdowns or scalability limitations and propose preventive actions.

🤝 Cross-Functional Collaboration

• Partner with functional heads in manufacturing, logistics, customer experience, retail operations, and tech to design cross-departmental workflows.
• Work closely with product and engineering teams to develop tech-enabled process automation or tool integrations.

Preferred Tools & Technical Expertise

• Analytics & BI Tools:

  Advanced Excel, Power BI, Tableau, Google Data Studio

• Statistical Analysis Tools:

  Minitab, JMP, R, Python (for data modeling or automation)

• Process Mapping & Documentation:

  Lucidchart, Microsoft Visio, Draw.io

• Project Management & Collaboration:

  Jira, Asana, Trello, Notion

• ERP/WMS/CRM Familiarity:

  Zoho, SAP, NetSuite, Unicommerce, Shopify, Salesforce (as applicable)