Process and Documentation Specialist

Position

Process and Documentation Specialist

Employer

Loch Corporate Services Pvt Ltd

Location

Gurugram, India (Work from Office - mandatory)

Position Type

Full Time

Reports to

Director

Remuneration

Commensurate with Experience

About the Organisation

Loch Corporate Services Pvt Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement.

The Loch team works in close coordination with Australian legal professionals, using aligned systems and standardised processes to ensure consistency in service quality and compliance across all matters.

Purpose of the Role

The Process and Documentation Specialist is responsible for creating, standardising, and maintaining internal operating procedures (SOPs), workflows, and knowledge resources to support Loch’s legal and administrative functions.

The role supports cross-functional teams by translating process knowledge into clear documentation that enables consistency, training, and compliance. This is a foundational role reporting to the Director and plays a key part in institutionalising operational knowledge and scaling service delivery.

Responsibilities and Duties

SOP Development:

Process Mapping:

Collaborate with team leads and subject matter experts to understand workflows, dependencies, and quality standards. Translate this into accurate process maps, flowcharts, and step-by-step guides.

Version Control & Updates:

Maintain central repositories of documentation using approved templates. Ensure version control, timely updates, and visibility across teams.

Training Support:

Prepare onboarding and training materials aligned with documented processes. Support team leads in delivering process training for new hires.

Process Review:

Conduct periodic reviews to identify gaps, redundancies, or outdated steps. Recommend improvements in consultation with operational leaders.

Compliance Alignment:

Ensure all documented processes reflect current internal policies and external compliance obligations (e.g., confidentiality, audit readiness, professional standards).

Stakeholder Coordination:

Work with the Director, Managers, and Australian stakeholders to align documentation practices with business objectives and legal standards.

Additional Duties:

Undertake other responsibilities as assigned to support internal operations and governance practices.

Key Deliverables

• Published SOPs for all key workflows (visa preparation, HR, legal drafting, admin)
• Visual process maps and operational flowcharts for team use
• Internal knowledge base that is accessible, well-structured, and current
• Structured onboarding resources and process guides for new team members
• Timely version tracking and documentation updates aligned with changes in practice

Compliance and Confidentiality

• All documentation must adhere to internal confidentiality and data protection policies
• Use of approved tools and platforms (e.g., Google Workspace, shared drives, SOP templates) is mandatory
• Drafts and procedural documents may be subject to review and approval by senior team members or Australian legal leads where applicable

Key Relationships

• Director
• Manager – Visa Applications Stream
• Manager – Legal Research & Drafting Stream
• HR Manager
• Assigned Australian Legal Teams (for guidance and validation)

Essential Skills

Documentation Expertise:

Strong ability to write clear, structured SOPs and technical guides using consistent formatting and plain language.

Process Understanding:

Experience working with multi-step processes and documenting workflows across functions.

Tools & Systems:

Proficiency with Google Workspace, flowcharting tools (e.g., Lucidchart, Miro, or Draw.io), and document management systems.

Attention to Detail:

High degree of accuracy in formatting, version control, and logical sequencing of instructions.

Collaboration:

Ability to work with diverse team members to gather information, test drafts, and refine documentation collaboratively.

Qualifications

• Bachelor’s degree in Business, Law, Technical Writing, or a related field
• 2–4 years of experience in documentation, knowledge management, or process design
• Prior exposure to legal, BPO, or professional services environments is preferred
• Strong written English communication skills are essential

Employee Benefits

Employees of Loch Corporate Services Pvt Ltd are entitled to the following benefits:

• Four weeks of paid annual leave
• Health insurance coverage
• Provident Fund (PF) contributions in accordance with Indian regulations
• Performance-linked bonuses, subject to eligibility and company policy