Position Process and Documentation Specialist Employer Loch Corporate Services Pvt Ltd Location Gurugram, India (Work from Office - mandatory) Position Type Full Time Reports to Director Remuneration Commensurate with Experience About the Organisation Loch Corporate Services Pvt Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement. The Loch team works in close coordination with Australian legal professionals, using aligned systems and standardised processes to ensure consistency in service quality and compliance across all matters. Purpose of the Role The Process and Documentation Specialist is responsible for creating, standardising, and maintaining internal operating procedures (SOPs), workflows, and knowledge resources to support Loch’s legal and administrative functions. The role supports cross-functional teams by translating process knowledge into clear documentation that enables consistency, training, and compliance. This is a foundational role reporting to the Director and plays a key part in institutionalising operational knowledge and scaling service delivery. Responsibilities and Duties SOP Development: Document, format, and publish standard operating procedures for recurring tasks across legal, case preparation, HR, and finance teams. Process Mapping: Collaborate with team leads and subject matter experts to understand workflows, dependencies, and quality standards. Translate this into accurate process maps, flowcharts, and step-by-step guides. Version Control & Updates: Maintain central repositories of documentation using approved templates. Ensure version control, timely updates, and visibility across teams. Training Support: Prepare onboarding and training materials aligned with documented processes. Support team leads in delivering process training for new hires. Process Review: Conduct periodic reviews to identify gaps, redundancies, or outdated steps. Recommend improvements in consultation with operational leaders. Compliance Alignment: Ensure all documented processes reflect current internal policies and external compliance obligations (e.g., confidentiality, audit readiness, professional standards). Stakeholder Coordination: Work with the Director, Managers, and Australian stakeholders to align documentation practices with business objectives and legal standards. Additional Duties: Undertake other responsibilities as assigned to support internal operations and governance practices. Key Deliverables Published SOPs for all key workflows (visa preparation, HR, legal drafting, admin) Visual process maps and operational flowcharts for team use Internal knowledge base that is accessible, well-structured, and current Structured onboarding resources and process guides for new team members Timely version tracking and documentation updates aligned with changes in practice Compliance and Confidentiality All documentation must adhere to internal confidentiality and data protection policies Use of approved tools and platforms (e.g., Google Workspace, shared drives, SOP templates) is mandatory Drafts and procedural documents may be subject to review and approval by senior team members or Australian legal leads where applicable Key Relationships Director Manager – Visa Applications Stream Manager – Legal Research & Drafting Stream HR Manager Assigned Australian Legal Teams (for guidance and validation) Essential Skills Documentation Expertise: Strong ability to write clear, structured SOPs and technical guides using consistent formatting and plain language. Process Understanding: Experience working with multi-step processes and documenting workflows across functions. Tools & Systems: Proficiency with Google Workspace, flowcharting tools (e.g., Lucidchart, Miro, or Draw.io), and document management systems. Attention to Detail: High degree of accuracy in formatting, version control, and logical sequencing of instructions. Collaboration: Ability to work with diverse team members to gather information, test drafts, and refine documentation collaboratively. Qualifications Bachelor’s degree in Business, Law, Technical Writing, or a related field 2–4 years of experience in documentation, knowledge management, or process design Prior exposure to legal, BPO, or professional services environments is preferred Strong written English communication skills are essential Employee Benefits Employees of Loch Corporate Services Pvt Ltd are entitled to the following benefits: Four weeks of paid annual leave Health insurance coverage Provident Fund (PF) contributions in accordance with Indian regulations Performance-linked bonuses, subject to eligibility and company policy
Manager - Finance and Business Administration Location: Gurgaon, India (Work from Office – Mandatory) Position Type: Full-Time Reports To: Director and Australian Finance Team About the Organisation Loch Corporate Services Pvt Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement. The Loch team works in close coordination with Australian legal professionals, using aligned systems and standardised processes to ensure consistency in service quality and compliance across all matters Position Purpose This role is responsible for leading the finance and administrative operations of Loch Corporate Services Private Limited. The Manager oversees day-to-day financial management, statutory compliance, procurement, insurance administration, and operational support for the India office. The role plays a critical part in setting up and maintaining financial instruments and risk protections to ensure that Loch meets its regulatory, contractual, and operational obligations while supporting its role as an offshore service provider to an Australian legal and migration services firm. Key Responsibilities 1. Financial Management and Reporting Set up and manage accounting systems and processes for timely bookkeeping, reconciliations, and financial reporting. Prepare monthly, quarterly, and annual financial statements in accordance with Indian statutory requirements. Monitor expenses, budgets, and cash flow to support sustainable business operations. Liaise with Loch’s Australian finance team to support consolidated reporting, audits, and cross-border financial coordination. 2. Payroll, Taxation, and Statutory Compliance Oversee employee payroll processing and ensure compliance with all applicable Indian labour, tax, and provident fund laws. Manage TDS, GST (if applicable), and other statutory filings with relevant authorities. Maintain accurate documentation for audits and ensure all statutory registers are up to date. 3. Insurance and Risk Management Lead the procurement, review, and renewal of essential business insurance policies, including but not limited to: Public Liability Insurance, covering third-party injury or property damage risk at Loch’s premises. Cybersecurity Insurance, covering data breach risks and liability arising from cross-border data handling. Liaise with brokers and insurers to ensure coverage levels are appropriate to Loch’s operational risk profile. Monitor insurance compliance obligations under lease agreements and service contracts. Maintain insurance documentation and ensure prompt response to incidents or claims. 4. Financial Instruments and Banking Infrastructure Establish and manage banking relationships, ensuring optimal account structures for operational efficiency. Ensure compatibility with accounting platforms such as Xero, including potential use of direct bank feeds. Support the setup of digital payment systems and vendor management tools. 5. Procurement and Office Operations Manage procurement of IT equipment, software licences, and office supplies. Coordinate with co-working providers and vendors to ensure smooth day-to-day operations. Ensure value-for-money and cost efficiency across administrative expenditures. 6. Administrative Leadership and Record-Keeping Develop and maintain internal administrative policies and workflows. Oversee documentation of employee records, contracts, lease agreements, and regulatory filings. Support onboarding and coordination with external consultants (legal, tax, compliance, HR, etc.). Key Deliverables Fully operational finance and accounting systems aligned with statutory and audit requirements On-time monthly payroll, tax filings, and PF/ESIC submissions Valid and current insurance policies covering public liability and cyber risks Financial risk controls and cash flow forecasts Compliance with all relevant Indian regulatory obligations Clear documentation of vendor contracts, licenses, and expenditures Key Relationships: Australian Finance Team Director External vendors (e.g. insurers, banks, accountants) Internal operations and HR teams Regulatory and statutory authorities Compliance and Confidentiality All financial and administrative operations must be conducted using approved platforms and tools. Confidential employee, financial, and client data must be securely stored and protected in accordance with Indian data protection obligations and contractual expectations of the Australian client. The role will be accountable for ensuring that no unauthorised access or disclosure of sensitive business information occurs. Qualifications and Experience Bachelor’s degree in Accounting, Commerce, or related field (CA/CPA/MBA preferred) Minimum 5–7 years’ experience in finance, accounting, or business operations Strong working knowledge of Indian labour law, tax compliance, and statutory reporting Familiarity with risk management and insurance procurement, particularly in service-sector businesses Experience with cloud-based accounting platforms (e.g. Xero) and digital banking tools Proven ability to operate in a start-up or small business environment Employee Benefits Employees of Loch Corporate Services Private Limited are entitled to the following benefits: Four weeks of paid annual leave Health insurance coverage Provident Fund (PF) contributions in accordance with Indian regulations Performance-linked bonuses, subject to eligibility and company policy
Assistant Manager- Email Marketing & Automation Position Assistant Manager-Email Marketing & Automation Employer Loch Corporate Services Pvt. Ltd Location Gurugram, India (Work from Office - mandatory) Position Type Full Time Reports to Multimedia Specialist Remuneration Commensurate with Experience About the Organisation Loch Corporate Services Pvt.Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement. Loch teams work in close coordination with external stakeholders, using aligned systems and standardised processes to ensure consistency in quality and compliance across all matters. Position Purpose We are seeking an experienced and data-driven Email Marketing Specialist to lead and optimize our Email marketing strategies. This role is Ideal for a marketer who understands the full life cycle of email marketing from strategy and automation to execution and performance analysis. You will be responsible for building effective campaigns that drive engagement, nurture leads, increase conversions, and retain customers. Key Responsibilities Email Strategy & Planning Develop and execute email marketing strategies aligned with overall marketing goals. Design and implement lifecycle campaigns. Maintain a content calendar for email campaigns across different audience segments. Campaign Management Write compelling copy and collaborate with the design team to create engaging email content. Build and Deploy campaigns using platforms HubSpot, GA4, UTM Builder etc. Test Subject lines, content, send times, and calls-to-action to optimize performance. Automation & Segmentation Create and manage email workflows and drip campaigns tailored to user behavior and customer journeys. Segment emails lists based on engagement, demographics and behavioral data for personalized targeting Analytics & Reporting Track and analyze campaign performance metrics (open rates, conversion etc) Generate actionable insights and report on email KPI weekly / monthly. Recommend and implement improvements based on data analysis and trends. Compliance & Best Practices Stay up to date with industry best practices, trends and tools. Key Deliverables Email Campaign Execution- Plan, create and send email marketing campaigns. List Growth and Hygiene- Grow and maintain a clean subscriber list. Open & Click Through Rates (CTR)- Improve engagement through better subject lines, copy and segmentation. Audience Segmentation- Improve targeting to increase relevance and ROI. Analytics & Performance Reporting- Analyze campaign performance and optimize accordingly. Revenue Contribution- Drive sales or leads from email marketing Cross-Functional Collaboration Compliance & Deliverability Compliance and Confidentiality All work must be completed using approved systems. Client materials must be handled confidentially and accessed only for authorised purposes. Any client-facing document or communication is issued only after the required internal review and sign-off by authorised personnel. Legal advice, lodgement, and final sign-off remain with supervising lawyers or their designated managers. Key Relationships: Performance Function Director Content / Creative Team /Design Team Marketing Team Sales Team / CRM Team Essential Skills Email Marketing Strategy Ability to plan and execute targeted campaigns aligned with business goals Campaign Management Proficient in end-to-end campaign creation: brief, build, test, send, and analyze. Skilled at handling high-volume Emails. Marketing Automation Tool Hands-on experience with platforms like HubSpot, UTM Builder and GA4 Ability to set up and manage automated workflows (drip campaigns etc.) Data Analysis & Reporting Ability to read and interpret campaigns KPI: Open Rate, Click-Through Rate (CTR) and Conversion rate. Use of tools like Google Analytics, UTM Tracking, Excel/Sheets, or BI tools (Tableau) Use test results to improve future campaigns. Segmentation & Personalization Skilled in audience segmentation based on behavior, preferences, and demographics. CRM & Customer Data Understanding Familiarity with CRM Platform for syncing contact list and tracking leads. Team Contribution Willingness to follow established procedures and work under supervision Proactive and accountable in completing assigned tasks Desirable Skills (Nice to Have) Basic HTML/CSS for email formatting Knowledge of customer lifecycle marketing SMS and push notification campaign experience Qualifications and Experience Bachelor’s degree in Marketing Communication / Business Administration/Digital Media or related field. (Preferred ) Post Graduation or master’s degree in Digital Marketing, Marketing Management or similar fields. 5–7 years’ of hands-on experience in email marketing. Experience managing email campaigns end-to-end: strategy, design coordination, execution, automation and analytics Exposure to CRM tools and data-driven marketing Experience collaborating cross-functionally with content, designs, sales and IT Team. Employee Benefits Employees of Loch Corporate Services Private Limited are entitled to the following benefits: Four weeks of paid annual leave Health insurance coverage Provident Fund (PF) contributions in accordance with Indian regulations Performance-linked bonuses, subject to eligibility and company policy
Position Senior Executive-Video Editor Employer Loch Corporate Services Pvt. Ltd Location Gurugram, India (Work from Office - mandatory) Position Type Full Time Reports to Multimedia Specialist Remuneration Commensurate with Experience About the Organisation Loch Corporate Services Pvt Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement. Loch teams work in close coordination with external stakeholders, using aligned systems and standardised processes to ensure consistency in quality and compliance across all matters Position Purpose The Video Editor will work with the Marketing and video production team to assist with video editing and assistance with the broader video production process within a small team focused on creating long-form and short-form videos. This role requires expertise in post-production editing, template and layout establishment, project management in Premiere Pro and After Effects, and ensuring data backups for video files. Key Responsibilities Video Editing Edit filmed content into cohesive, well-paced informative videos using Adobe Premiere Pro. Sync audio and video from multiple sources. Add branding elements such as lower thirds, titles, graphics, and text overlays. Apply and customize motion graphics templates using Adobe After Effects (basic transitions, title animations, callouts). Integrate additional media assets such as slides, diagrams, or screen recordings. Maintain organised project files and follow naming conventions. Ensure consistency across videos using established templates and styles. Media & Project File Management: Maintain an organised media library with clear folder structure and file naming. Ensure compliance with media usage rights, licenses, and branding guidelines. Assist with the storage, backup, and version control of video files and project assets Workflow & Team Collaboration: Follow structured timelines and editorial guidelines. Conduct basic quality control checks for clarity, text accuracy, timing, and layout. Collaborate closely with other production team members and respond openly to feedback. Stay up to date with best practices in editing and file management. Stay informed about best practices and technological advancements in data backup and protection. Key Deliverables Deliver polished, high quality video content in line with creative briefs and guidelines (Min of 1 long form video and 4 short form videos per week) Ensure final outputs are visually engaging, technically sound and professionally edited. Maintain a well – organized archive of video projects, source files, and raw footage for future use or repurposing Adjust content based on feedback. Ensure videos align with the company’s branding, tone and any legal or compliance requirements. Compliance and Confidentiality All work must be completed using approved systems. Client materials must be handled confidentially and accessed only for authorised purposes. Any client-facing document or communication is issued only after the required internal review and sign-off by authorised personnel. Key Relationships: Performance Function Director Content / Creative Team /Design Team Marketing Team Project Manager Essential Skills Advance Video Editing Skills Proficiency in industry-standard software like Adobe Premiere Pro Working knowledge of Adobe after effects for motion graphics, title, transitions and simple animations. Strong sense of Visual Storytelling Ability to craft compelling narratives through editing Understanding of pacing, rhythm and tone. Audio Editing & Sound Design Audio mixing and syncing Noise reduction Adding sound effects and background music Creative Thinking & Attention to detail Ability to interpret briefs creatively Spot errors, timing issues, or off-brand visuals. Deliver polished , error-free outputs. Team Contribution Willingness to follow established procedures and work under supervision Proactive and accountable in completing assigned tasks Qualifications and Experience At least 2 years of professional experience in video editing (ideally in informative, education, and tutorials content). Strong proficiency in Adobe Premiere Pro. Working knowledge of Adobe After Effects (for template use and simple motion graphics). Optional: familiarity with Photoshop, Illustrator, or Lightroom is a plus. Optional: knowledge of building content and designing thumbnails for Youtube channels. Basic understanding of video formats, codecs, and compression techniques. Organised, detail-oriented, and able to manage multiple projects. Comfortable working independently and within a team. Strong communication skills and ability to take direction and feedback. Please send your portfolio to [careers@lochcorporate.com] or upload in the form. Employee Benefits Employees of Loch Corporate Services Private Limited are entitled to the following benefits: Four weeks of paid annual leave Health insurance coverage Provident Fund (PF) contributions in accordance with Indian regulations Performance-linked bonuses, subject to eligibility and company policy