1155 Problem Management Jobs - Page 35

Delivery Lead: To have Java or Angular or Python and UI/UX development and testing knowledge and Strong understanding of how Messaging tools like SMS messaging protocol and Push Notification Alerts at the server level. The candidate will be working along with Delivery Lead to support the squads deliverable and will liaise with the product owner for any specific modules assigned directly for delivery. To be part of the Agile ceremonies along with other squad members. Coordinating with business stakeholders to understand application design and functionality and resolve provide timely resolution for any issues reported by stakeholders or business users. Expectation is to bring in value adds on the product lifecycle and enhance existing product capabilities. Key Responsibilities Strategy Awareness and understanding of the Group s business strategy and model appropriate to the role. Business Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Lead all stages of software development lifecycle Design, implement and maintain Java-based applications that can be high-volume and low-latency Analyze user requirements to define business objectives Envisioning system features and define application objectives and functionality Identify and resolve any technical issues arising Assuming situation manager role during incidents and crisis. Conducting software analysis, programming, testing, and debugging Manage Java and Java EE application development Prepare and produce releases of software components Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review Governance People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management The ability to interpret and identify key risks issues in system and put in place appropriate controls and measures Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Governance Accountable to govern the adherence to tech policies and processes required to support applications in production environment. Accountable to govern the adherence to tech policies and processes required for change of applications in production Accountable to govern the adherence to tech policies and processes required for incident and problem management Other Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Business domain head, Tribe leaders, Application and Interface teams, CERT team, CTM, Country and Group Businesses. Other Responsibilities Embed Here for good and Group s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills Our Ideal Candidate : - 10 to 12 years of IT experience in Application development. Knowledge of Dart, Java, Kotlin, SQLite, Webpack, HTML, JavaScript, CSS3 Designing reusable code and modules Third-party libraries and RESTful APIs Code versioning tools like Git, Jenkins, etc. Prior knowledge of native programming languages Android and iOS development State management and app architecture Experience in Firebase, PWA, Azure DevOps Familiarity with Material Design guidelines Networking and handling push notifications Microservices architecture and containers Offline storage, performance tuning, and threading Knowledge in Linux administration, OpenShift, Kubernetes Experience in Azure DevOps and OpenShift container platform. Drive and report achievements through key performance indicators and success stories Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters Define and help to develop interactive dashboards / analytical reports Support department head on general and team administrative, strategy execution, transformation, stakeholders and vendor management Technical and Soft Skills Technical Skills: Have technical knowledge and hands on experience on Java architecture/framework such as Struts, Spring MVC, Hibernate, Tomcat 8, Apache http and UI/UX design. Knowledge of Dart, Java, Kotlin, SQLite, Webpack, HTML, JavaScript, CSS3 Designing reusable code and modules Third-party libraries and RESTful APIs Microservices management tools such as Kong, Api Gateway. In-memory/Distributed databases like Postgres DevOps tool stack such as ADO, Jenkins, Ansible, GIT, Maven, Docker, Rundeck. Experience in Firebase, PWA, Azure DevOps Programming/Scripting languages such as Python, Perl, Power shell, Bash, Java / J2EE, Angular JS, Spring & Microservices Soft skills: Excellent communicator with strong command in English Expressive, creative and ability to think out-of-box Enthusiastic problem solver with exceptional analytical skill Strong team player but able to complete tasks independently with minimal guidance Never settle mindset, always challenge the status quo High learning aptitude, able to learn new products and technology very quickly Skills and Experience Java, J2EE, Spring, Python, UI/UX PostgreSQL, IBM DB2, Oracle, My SQL Unix, Containerization AWS Cloud and Openshift container platform Tomcat 8, Apache http Agile Practices Qualifications Field of Study Computer Science/Information Technology & related fields Certification Bachelor of Science or higher. Dart, Java, Kotlin, SQLite, Webpack, HTML, JavaScript, CSS3 JAVA / Python / Angular UI/UX designer API Development / MICROSERVICES About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 21475

We have an exciting opportunity for the skill Problem Manager with Cognizant, if you are an aspirant for matching the below criteria apply with us immediately!! Will be validating the response and proceed it ahead with the applications that are matching our requirements to Kuralarasan.M@cognizant.com Primary mandate skills: Problem Management Secondary mandate skill: Major Incident Management

Perydot is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

Incident Detection Reporting: Monitor and review incident reports from multiple sources, including IT systems, monitoring tools, and user-reported incidents. Ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. Proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. Incident Classification Prioritization: Classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined SLA (Service Level Agreement) criteria. Work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. Ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact. Incident Resolution Coordination: Coordinate and collaborate with internal IT teams and external vendors to resolve incidents promptly. Follow established incident management processes and workflows to ensure that all incidents are resolved within agreed timelines and SLAs. Communicate incident status updates to relevant stakeholders, ensuring transparency and clarity throughout the resolution process. Root Cause Analysis Problem Management: Conduct preliminary investigations of recurring or critical incidents to identify root causes and work with the problem management team to prevent future occurrences. Provide input to post-incident reviews and contribute to lessons learned sessions to continuously improve incident management processes. Communication Stakeholder Management: Provide timely and accurate incident status updates to stakeholders, including business units, service owners, and senior management. Keep end users informed about incident progress, expected resolution times, and any potential workarounds. Ensure that incidents are documented clearly, with detailed notes on troubleshooting efforts, resolutions, and communication with affected users. Incident Documentation Reporting: Maintain accurate incident records, including incident details, troubleshooting steps, resolution actions, and follow-up tasks. Create and maintain incident management reports, including incident trends, performance against SLAs, and other relevant metrics. Provide incident trend analysis to identify areas for service improvement and recommend corrective actions. Continuous Improvement Best Practices: Identify opportunities for improving the incident management process, tools, and workflows to enhance the speed and efficiency of incident resolution. Contribute to the development of incident management best practices and the overall enhancement of IT service management (ITSM) processes. Assist in training and mentoring new team members on incident management procedures and tools. Post-Incident Reviews: Participate in post-incident reviews and analysis meetings to evaluate the effectiveness of incident handling and identify improvements for future incidents. Provide detailed reports on incidents, outlining the causes, impact, resolution, and lessons learned. Tool System Management: Ensure proper use of incident management tools and systems (eg, ServiceNow, Remedy, etc), including accurate logging, tracking, and reporting of incidents. Assist in the configuration and optimization of incident management systems to streamline workflows and enhance incident handling efficiency. Knowledge, Experience Skills Fresh graduates or candidates with internship experience in IT support or incident management are welcome. bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experience in incident management or IT support. Problem-solving and analytical skills with a willingness to learn. Good written and verbal communication skills to effectively communicate with technical teams and business stakeholders. Ability to work under pressure in a fast-paced environment while maintaining professionalism. Familiarity with IT concepts and interest in IT service management is a plus. What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

Job Summary The encounters technical analyst role is primarily responsible for Encounter claim analysis and developing custom business rules in EDM product for reducing the encounter rejection through systematic fixes Responsibilities Ensure accurate and timely Encounter file processing and submission to State and federal agencies. Provide analytical research and technical data support for regulatory business-oriented processes for Encounter Data Operations. Analyze and interprets encounter data to identify potential issues and trends Review research investigate and correct encounter issues through data and process analysis. Propose short term and long-term solutions for fixing Encounters data validation errors and State rejects to improve submission and acceptance rates and to meet State and client Service level agreements. Perform User acceptance testing for new requirements\system fixes

JD - Backup Engineer Support Hours - US-CST Hours (9.30pm - 6.30am IST) Expertise on Cohesity Cluster configuration and Managing all Protection groups. Experience in Creating Cohesity Policies. Knowledge of storage protocols like NFS, SMB, and iSCSI. Experience with virtualization platforms like VMware, Hyper-V, and KVM. Familiarity with networking concepts such as DNS, VLANs, VPN, and troubleshooting network-related issues in backup scenarios. Experience in Cohesity Cluster Upgrade. Experience in Cohesity Views and creating runbooks. Experience in Cohesity IPMI management. Experience in Cohesity VM full recovery and Database Full Recovery. Experience in Troubleshooting Backup failures of NAS, Database Backups Knowledge on Cohesity Cluster services Yodha, Nexus, Bridge Proxy, Appollo service. Knowledge on Cohesity Ports which are responsible for Backup and restore. Documentation skills Hands on experience in planning and updating Firmware and latest Patch update Hands on experience in planning and upgrading Cohesity Agent on Unix and Windows. Experience in configuration of protection group for file system, NAS and database (Oracle DB, SQL, Postgres SQL), VMware Experience the Netapp, Active Directory, Database servers Registratation on Cohesity Cluster Perform Cluster Health checks and monitor Experience in resolving performance capacity Issues. Experience in Updating / renew SSL certificates across the clusters Co-ordinate/suggest for renewal of Backup hardware with vendor Create suggested target backup schedule and operational plan. Manage Cohesity backup replication across sites. Experience in Configuring new Replication and Cloud Archive Targets. Customer feedback (Appreciations, CSAT survey results). KB preparation and review, Knowledge sharing documentation. Root cause analysis / Problem Management + Capacity Management. SLA compliance for tickets. knowledge on Storage and Power shell or python automation scripts. Cohesity Certifications (e.g., Cohesity Certified Professional or Cohesity Certified Specialist). ITIL or other IT service management certifications. Support the encryption, access control, and data integrity strategies for the backup systems.

Operations Manager (IT) Job description : Role and Responsibilities : - The person would be responsible for end-to-end delivery and client interactions for the project - End to end ownership of all contractual qualitative deliverable across multiple programs - Ownership for Quality - delivery of the process, works closely with the other functional areas like Program Management, Operation, Training, HR, WFM to ensure smooth operation & service delivery which ranges from client set Qualitative KPIs - Identifying process issues and taking corrective action - Should have handled client interaction - Defining measures of success of each process and track it to showcase the performance of the overall team. - Liaise with superior to make decisions for operational activities and set strategic goals - Collaborate with the leadership team to build an environment of collective responsibility and accountability - Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives - Translate business requirements and hypotheses into analyses and insights to aid business decision making - Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements - Oversee customer support processes and organize them to enhance customer satisfaction - Evaluate overall performance by gathering, analyzing, and interpreting data and metrics - Excellent communication skills - The candidate should also have excellent problem-solving capabilities and lateral thinking Skills : - Closely monitoring daily productivity against the defined Service Level standards - Perform regular audit checks on client defined compliance requirements - Analyze and generate reports for team performance on processes - Excellent Presentation skills are mandatory - Develop a continuous learning process for the team - Review /audit transactions performed by the team - Supervise and support team members to ensure that delivery is consistent with or exceeds Applicants Specifications & Qualification: - Ability to handle pressure and a natural go getter - Knowledge of operational process, logical thinking, reporting and analysis - Ability to work within challenging environment within timelines - Excellent hands-on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to internal customers - To create a conducive and stimulating environment for the teams to accomplish their goals - Manage expectations of team members and proactively should sense their needs - Should come with innovative ideas for process betterment - Ability to drive process, performance, and transformation - Able to guide the team by implementing best practices and always lead-by-example Apply Save Save Pro Insights Location - Guwahati,Maharashtra,Mumbai,Pune,Thane,Gujarat,Ahmedabad,Bengaluru,Hyderabad,Kolkata,Chennai

WithinCDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP and all other aspects of connectivity for Nokia Networks offices and partners. Support the digital transformation and the use of cloud services. Technical support specialist Firewallis responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies. Work on technical design, functionality, configuration, performance and quality of connectivity.This is a position in network operations for enabling reliable service operation for IT network services. You have: Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent 10+ years of experience in network services and management in complex environments Deep understanding of network technologiesTCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLS Proficient in routing protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLS Hands-on experience with FortiGate Firewall and proxy or equivalent Knowledge of IPv6 WAN routing architecture and deployment expertise It would be nice if you also had: Knowledge of scripting and automation tools for network management Ability to acquire Nokia Router product knowledge, learn CLI, and deployment skills Expertise in handling complex routing design and issues in a multi-vendor environment Good knowledge of Enterprise WAN, LAN, wireless networks, virtualization, and load balancers Understanding of ITIL processes Analyzing production network issues and resolve Work in US time zone for operational shift support and provide required guidance to NOC Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds Ensure to provide technical update during the incident management Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved Escalate to very complex network issue to L4 engineer for support Perform advanced troubleshooting and resolve complex network security issues Conduct regular security assessments and audits to ensure compliance with industry standards and best practices. Develop and maintain comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures.

Primary Skills Design, develop, and implement solutions on the ServiceNow platform based on business requirements. Customize ServiceNow applications and facilitate the rollout of new modules and enhancements. Develop and maintain workflows, business rules, UI policies, client scripts, and server-side scripts. Integrate ServiceNow with external systems using REST, SOAP, and other APIs. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Troubleshoot and resolve issues related to ServiceNow applications and integrations. Maintain system security and user access controls in accordance with organizational policies. Perform regular system upgrades and patches, ensuring minimal disruption to services. Create and maintain technical documentation for configurations, customizations, and procedures. Participate in Agile development processes including sprint planning, reviews, and retrospectives. Secondary Skills Assist in the evaluation and implementation of new ServiceNow modules and features. Provide technical support and guidance to end-users and internal teams. Collaborate with IT and business units to identify areas for process improvement and automation. Participate in ServiceNow governance and compliance activities, including audits and documentation reviews. Support the development and maintenance of dashboards and reports for performance monitoring. Contribute to the creation of knowledge base articles and user guides. Stay updated with the latest ServiceNow releases, features, and best practices. Work with QA teams to ensure thorough testing and validation of new functionalities. Participate in training sessions and workshops to promote platform adoption and user proficiency. Help maintain data integrity and consistency across ServiceNow modules.

Primary Skills Ensure continuous service delivery, meeting contract terms and SLAs. Act as the main point of contact, facilitating smooth communication. Monitor service performance against KPIs and SLAs, addressing deviations promptly. Build and maintain strong client relationships, addressing concerns quickly. Identify opportunities for service improvements and collaborate with clients on action plans. Resolve service-related issues and escalate unresolved matters. Provide regular performance reports and maintain detailed documentation. Identify and mitigate risks in service delivery, planning preventive measures. Continuously seek innovative solutions to enhance service delivery. Secondary Skills Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

Job Title: Application Support Engineer Experience: 7-9 years Location: Hyderabad Shift-Timings - 1:00 PM - 10:00 PM or 4:00 PM - 1:00 AM Position Description We are seeking an experienced Application Support Engineer with a background in customer support within financial services. They should be passionate about technology, adept in Unix/Linux environments, and experienced in providing first, second and third-level support. They should be eager to contribute by taking ownership and follow through on the issues with development and close it. Ownership and clear communication are must-have requirements. Roles and Responsibilities Provide technical support for the Prime Brokerage and Swaps tech stack. Assist in onboarding new clients, ensuring seamless integration of the Prime Platform. Support and troubleshoot Unix/Linux-based environments, delivering prompt and effective solutions for clients. Utilize knowledge of Market Data, Reference Data and Other functional details to resolve issues related to specific business function. Maintain a strong understanding of support processes, adapting swiftly to changing circumstances and providing solutions in real-time. Collaborate with global teams to provide consistent support across various regions, ensuring timely resolutions to escalated issues. Streamline support processes by automating common tasks using scripting languages, improving response times and efficiency. Proactively identify performance issues and implemented solutions, reducing system downtime by 15%. Provide in-depth technical training and documentation to junior team members, improving team performance and support coverage. Qualifications: Education : Bachelors degree in computer science, Information Systems, or a related field. Experience : 7+ years of experience in Unix/Linux/Windows based environments, Scripting languages and SQL. Proven experience in automating common tasks using scripting languages. Soft Skills : Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities and work under tight deadlines. Certifications : Any relevant certification is a plus.

Proposed Grade B2 Experience Level 3-8 Years Desktop/Server support, System Administration 2 + years of experience in Nexthin CBR- 100K Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) Proactively analyse the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in powershell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization. ] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education: 1. B.Sc, B.Tech or any Graduate with relevant experience Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No. / Performance Parameter / Measure - 1. Operations of the tower - SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management. 2. New projects - Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience: 5-8 Years.

3-7 years of hands-on experience with ServiceNow. - Experience working with ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog. - Troubleshoot and resolve issues by understanding ServiceNow logs and adhering to best practices. - Configure workflows within the ServiceNow system. - Monitor platform health, usage, and overall compliance. - Manage and resolve incidents and problems on ServiceNow applications. - Perform daily platform maintenance, performance monitoring, error identification, and remediation. - Manage User/Group Access and Access Control Lists (ACLs). - Create and maintain a knowledge base and provide functional training for ServiceNow users. - Continuously enhance and improve ServiceNow applications and processes. - Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems. - Exhibit excellent communication and client-handling skills. - Show a willingness to learn and adopt new technologies.

Primary mandate skill required : Problem Management Secondary mandate skill required : Major Incident Management Notice Period : Immediate Joiners only Interested candidates can share your updated resume to the below email id: sowmiya.m212910@cognizant.com

We are looking for candidate who would be responsible for production support & release management for application assigned, Ensure the builds are ring-fenced with right approvals and tests before production movement, conduct pre-production testing, Should possess excellent troubleshooting and analytical skills. Role & responsibilities Develop, manage, measure and report on key service-level metrics Strive for continuous improvement of incident management process and integration with other IT operations management processes Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases Conduct trend analyses and action plans for improving service timeliness and reducing costs Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned and conducted Track resolution of all open issues, be part of the solutioning team for war room / discussions Manage audit queries related to Production environment Preferred candidate profile Must have worked as production support. Have strong knowledge of application stack. Have strong lending/digital lending experience in support. Have deep knowledge of oracle/SQL and server-side technology/architecture. Have thorough understanding of networking concepts, firewalls, Clustering. Have troubleshooting skills.

Location: Chennai & Kolkata Experience: 3 to 7 Years Notice Period: Immeidate to 30 Days Key Responsibilities: Service Management: Incident, Problem, and Change Management: Analyzing, managing, and resolving incidents, identifying root causes of problems, and implementing changes to IT systems. Service Level Agreements (SLAs): Monitoring and ensuring adherence to service level agreements, analyzing performance metrics, and suggesting improvements. Process Improvement: Process Documentation: Creating and updating process documentation, including user guides, procedures, and training materials. Continual Service Improvement (CSI): Identifying opportunities for process improvement, implementing changes, and measuring the impact of improvements. Collaboration and Communication: Stakeholder Management: Collaborating with IT and business stakeholders to understand needs, gather requirements, and communicate progress. Communication: Providing clear and concise communication to users, IT teams, and other stakeholders. Tools and Technology: ITSM Tools: Utilizing ITSM tools like ServiceNow, Remedy, or others to manage incidents, changes, and problems. Configuration Management: Maintaining configuration management databases and tracking IT assets. IT Knowledge: Strong understanding of IT infrastructure, systems, and technologies. IT Service Management (ITSM) Frameworks: Knowledge of ITIL (Information Technology Infrastructure Library) or other ITSM frameworks. Analytical Skills: Ability to analyze data, identify trends, and suggest solutions. Communication and Interpersonal Skills: Strong verbal and written communication skills, along with the ability to build relationships with stakeholders. Problem-Solving: Ability to troubleshoot issues and identify root causes.

Position Summary: The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM Middleware tools like MQ and ensure the platform stability and process improvement. Responsibilities include planning, support, and implementation of application platform infrastructure to include operational processes and procedures Job Responsibilities: Handle MQ Admin BAU activities such as manage QMGRs Objects/maintenance/patching/ configurations etc. Should have knowledge on SSL Certificate management, security vulnerabilities in MQ Scheduling and Monitoring MQ backups performing housekeeping and daily health check Install Configure IBM MQ Support Project for MQ upgrade or migrate to new version and apply Fixpack/Interim Fixpack, Refresh Pack/Ifix etc. Setting up new QMGRs and its object Investigate and Troubleshot issues in MQ Knowledge on Performance Tuning or optimizing of MQ Coordinate with Systems Administrators, UNIX, Network and DBAs, scheduling and implementing software patches upgrades Support development/functional teams with performance tuning and troubleshooting issues Co-ordinatr with IBM vendor Monitor and acknowledge Incidents / Change-Tickets / SRs / Problem-Tickets within SLA Working Knowledge on RCAs SIPs Automating tasks Provide Support for MQ DR activity Basic knowledge of shell scripting or Ansible to manage create MQ admin related tasks for automation Create knowledge base documents and SOPs for the Middleware support Handling Problem management calls and provide the RCA for the P1/P2 issues Good knowledge on IIB and/or APIC Basic knowledge on IBM-CP4I and/or OpenShift Container Platform (OCP) Willing to work in rotational shift Good communication, written skills interacting with Client Stake holders Education: Bachelors degree in computer science, Information Systems, or related field Experience: 10+ years of total experience and at least 7+ years of experience in Middlware applications like MQ Admin BAU activities such as manage QMGRs Objects/maintenance/patching/ configurations Install Configure IBM MQ Scheduling and Monitoring MQ backups performing housekeeping and daily health check Good knowledge on IIB and/or APIC Good knowledge on SSL Certificate management, security vulnerabilities in MQ WebMethods WebSphere Message Broker (WMB) IBM Integration Bus (IIB) CP4I ACE MQ Open Shift (Kubernettes) Ansible (Automation) IBM API Connect v10 App Connect Professional (Cast Iron) Linux / AIX Elastic Azure DevOps YAML/JSON Python and/or Powershell Agile SAFe for Teams SDLC SSL DataPower

JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team Service Operations Responsible to / Line Manager Principal, Service Operations Direct Reports No direct reports Location Offshore/ Nearshore / Onshore Section 2 - Purpose of Job We are seeking a skilled and experienced IT Problem Manager to join our IT operations team. The IT Problem Manager will be responsible for managing the lifecycle of problems within our organizations IT infrastructure, identifying root causes of recurring incidents, and implementing permanent fixes to prevent future occurrences. The ideal candidate will possess strong analytical skills, technical expertise, and leadership abilities to drive problem resolution efforts and promote a culture of continuous improvement. Section 3 - Accountabilities Responsibilities 1. Lead the identification, investigation, and resolution of recurring incidents and underlying problems within the organizations IT infrastructure. 2. Conduct root cause analysis (RCA) to determine the underlying causes of incidents and develop effective remediation plans to address them. 3. Collaborate closely with incident management teams, technical teams, and subject matter experts to diagnose complex technical issues and implement permanent fixes. 4. Establish and maintain a problem management process, including problem identification, prioritization, investigation, and resolution. 5. Implement problem management tools and systems to track, monitor, and report on problem resolution efforts and progress. 6. Coordinate with change management teams to ensure that proposed solutions and fixes are implemented in a controlled and coordinated manner. 7. Document problem resolution procedures, best practices, and lessons learned to support knowledge sharing and continuous improvement initiatives. 8. Provide regular updates and reports to stakeholders on problem management activities, trends, and metrics. 9. Participate in post-incident reviews and analysis to identify systemic issues, trends, and opportunities for improvement. 10. Mentor and train team members and stakeholders on problem management principles, methodologies, and best practices. Section 4 - Knowledge, Skills, Experience Qualifications Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (3/5 years) in a similar role, preferably in a large-scale enterprise environment. Strong technical knowledge of IT infrastructure, including networks, servers, databases, and applications. Experience with problem management frameworks, methodologies, and tools. Excellent analytical and problem-solving skills, with the ability to analyze complex technical issues and identify root causes. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. Ability to work collaboratively in a team environment and influence stakeholders to drive problem resolution efforts. Certification in IT service management (ITIL Foundation, ITIL Practitioner) is highly desirable. Section 5 - Challenges The role deals with various IT teams, Business users and service providers; Internal IT support teams, ITSM Processes and multiple suppliers, which includes various levels of service metrics, SLAs, OLAs, and KPIs. The challenge will be aligning various IT teams and suppliers in a timely manner to be able to effectively drive root cause analysis, safeguards/workarounds, maintain known error logs and deliver permanent fixes. We will be required to effectively measures and track our workload and performance across all our areas of responsibilities in a consistent manner that drives stability, quality, efficiency, and effectiveness, in line with best practice to help ensure EBRD maintain the levels of service to our business and customers. Driving any underperformance or areas for improvement through Continual Service Improvement. JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team Service Operations Responsible to / Line Manager Principal, Service Operations Direct Reports No direct reports Location Offshore/ Nearshore / Onshore Section 2 - Purpose of Job We are seeking a skilled and experienced IT Problem Manager to join our IT operations team. The IT Problem Manager will be responsible for managing the lifecycle of problems within our organizations IT infrastructure, identifying root causes of recurring incidents, and implementing permanent fixes to prevent future occurrences. The ideal candidate will possess strong analytical skills, technical expertise, and leadership abilities to drive problem resolution efforts and promote a culture of continuous improvement. Section 3 - Accountabilities Responsibilities 1. Lead the identification, investigation, and resolution of recurring incidents and underlying problems within the organizations IT infrastructure. 2. Conduct root cause analysis (RCA) to determine the underlying causes of incidents and develop effective remediation plans to address them. 3. Collaborate closely with incident management teams, technical teams, and subject matter experts to diagnose complex technical issues and implement permanent fixes. 4. Establish and maintain a problem management process, including problem identification, prioritization, investigation, and resolution. 5. Implement problem management tools and systems to track, monitor, and report on problem resolution efforts and progress. 6. Coordinate with change management teams to ensure that proposed solutions and fixes are implemented in a controlled and coordinated manner. 7. Document problem resolution procedures, best practices, and lessons learned to support knowledge sharing and continuous improvement initiatives. 8. Provide regular updates and reports to stakeholders on problem management activities, trends, and metrics. 9. Participate in post-incident reviews and analysis to identify systemic issues, trends, and opportunities for improvement. 10. Mentor and train team members and stakeholders on problem management principles, methodologies, and best practices. Section 4 - Knowledge, Skills, Experience Qualifications Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (3/5 years) in a similar role, preferably in a large-scale enterprise environment. Strong technical knowledge of IT infrastructure, including networks, servers, databases, and applications. Experience with problem management frameworks, methodologies, and tools. Excellent analytical and problem-solving skills, with the ability to analyze complex technical issues and identify root causes. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. Ability to work collaboratively in a team environment and influence stakeholders to drive problem resolution efforts. Certification in IT service management (ITIL Foundation, ITIL Practitioner) is highly desirable. Section 5 - Challenges The role deals with various IT teams, Business users and service providers; Internal IT support teams, ITSM Processes and multiple suppliers, which includes various levels of service metrics, SLAs, OLAs, and KPIs. The challenge will be aligning various IT teams and suppliers in a timely manner to be able to effectively drive root cause analysis, safeguards/workarounds, maintain known error logs and deliver permanent fixes. We will be required to effectively measures and track our workload and performance across all our areas of responsibilities in a consistent manner that drives stability, quality, efficiency, and effectiveness, in line with best practice to help ensure EBRD maintain the levels of service to our business and customers. Driving any underperformance or areas for improvement through Continual Service Improvement.

Job_Description":" Application Manager Job Description With 10+ years of experience in analysis, design, develop and support the IT solutions, you are responsible to Establish the support operations for the given set of IT Solutions. The technology stack includes enterprise packages and custom built applications in Java, Angular, Spring, Spring Boot, Spring Batch,... Closely work with the Functional Technical Teams during Design Implementation Phases (Architects, Business Analysts, Lead Developers) to ensure the choices being made are sustainable for future use in operations Take lead in building guiding the operations team (Developers, Business Analysts) to ensure the SLA/SLEare met with QEE delivery Manage good handshake and collaboration with the Business/Process Owners and ensure the continuity and maintenance of the solution Take lead in getting periodic reports on usage, performance, health of the IT solutions with use of necessary reporting dashboards. Effectively use the ITSM processes such as IT change, knowledge, incident, problem management and enterprise tooling. Establish good handshake governance with the third-party suppliers / Vendors to ensure the agreed commitments on supporting the solution. With clear understanding on market technology evolution, Create the Roadmap for the solutions so that they are kept reliable, stable always Manage good network with Application Managers community across the Organization and seamlessly work on dependencies to ensure the E2E continuity of solution Requirements Bachelors Degree in any Engineering or a related field. 10+ Years of experience in doing Analyse/Design/Develop/Maintain the Enterprise IT solutions Strong Technical understanding Hands-on experience as Developer and Lead Developer (Preferably in Java, Angular, Spring, SQL, DB2) 5+ years of experience in Leading Guiding the Developers/Business Analysts in the team to guarantee the SLA/SLE Expertise in designing, implementing, and maintaining scalable and high-performance applications with use of Enterprise tooling (Jira, Servicenow, ELK, Containers...). Familiarity with CI/CD pipelines and DevOps Practises is desired. Strong communication (Verbal and Non-Verbal), inter-personal skills and good in preparing reporting dashboards (Using tools like Servicenow, Power BI, Excel,..) Able to Define Elaborate the roadmap for a given IT Solution (Custom Built / Package) and ensure its inline with stakeholder needs market evolution Certification in any of the Application Management streams (Ex: ITIL 4) is preferred Having experience in managing applications both on-premise and cloud (Preferably Azure) Familiarity with Waterfall and Agile methodologies and tools (e.g., Jira, Azure DevOps) is mandatory. Working with SAFe principles in an added advantage. ","

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 to 9 years of experience in ITSM,Problem Management,Root Cause Analysis,Proactive Problem Management, Reactive Problem Management,BMC Helix ,Dynatrace to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? **Looking for Immediate Joiners and 15 Days Notice Period** Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Roles and The Principal Data Engineer is the one who conceptualizes and designs data foundations and end to end solutions including data platforms for the Shell Business to maximize value from data. The role helps create a data-driven thinking within the organization, not just within IT teams, but also in the wider business stakeholder community. A Principal Data engineer is expected to be a subject matter expert, and an active thought partner in the organizations data strategy and the key driver to define the Vison and Data Strategy for robust and future ready IT solutions Key Characteristics Hands-on technical delivery leader Visible community leader for data engineers Conducts quality, community & conference presentations/trainings Has vast array of technology skills with deep expertise in at least 2 core technologies (Azure, AWS, SAP) A skilled communicator capable of speaking to both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and maximize value delivery. Drives & contributes to community building initiatives like CoE, CoP Roles and The Principal Data Engineer is the one who conceptualizes and designs data foundations and end to end solutions including data platforms for the Shell Business to maximize value from data. The role helps create a data-driven thinking within the organization, not just within IT teams, but also in the wider business stakeholder community. A Principal Data engineer is expected to be a subject matter expert, and an active thought partner in the organizations data strategy and the key driver to define the Vison and Data Strategy for robust and future ready IT solutions Key Characteristics Hands-on technical delivery leader Visible community leader for data engineers Conducts quality, community & conference presentations/trainings Has vast array of technology skills with deep expertise in at least 2 core technologies (Azure, AWS, SAP) A skilled communicator capable of speaking to both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and maximize value delivery. Drives & contributes to community building initiatives like CoE, CoP

mispa Technologies Senior System Engineer Monitoring & DevOps - mispa Technologies Position : Senior System Engineer Monitoring & DevOps Grow and shape a secure future together with us! mispa Technologies is an innovative IT security services and solution provider with head office in Langenfeld (Rhineland), Germany and Dev & Operations Center in Cochin (India). We focus on leading German based international companies and deliver IT consulting, technology services and managed services that use Innovative Technologies. As a fast-growing IT security service provider focusing on managed services, solution development and service automation, we offer you an environment in which you can work with an international team and apply your skills in terms of innovation and creativity. You will have the unique opportunity to be part of a team where you can explore multiple areas such as Infrastructure Security services, Cyber Security, Automation, DevOps and Software Development. We rely on strong teamwork, and a strong customer focus and are looking for people who enjoy setting new horizons in their career and want to make a difference. As Senior System Engineer Monitoring & DevOps, responsible for the development, setup, implementation, and management of the monitoring and DevOps infrastructure. mispa as a global MSSP (managed security service provider), you build the architecture for managing multiple clients and make the architecture capable of delivering the service efficiently and seamlessly. You design the Implementation and Integration of client infrastructure, you ensure as service owner the System administration and management of service and ensure the enhancements with focus of service efficiency and improvements. You will be working with development, automation, and system owners to design and implement business requirements and you will analyze the requirements of the technical and functional areas and build a scalable monitoring service portfolio. This role offers a unique chance to accelerate your career in the fast-paced and ever-evolving field of IT security. With your profound knowledge and experience in technology, as well as your creativity, you can help our customers succeed and grow together with us. Cloud & Hybrid Monitoring Integration: Design and manage monitoring strategies across hybrid infrastructures (on-prem, private cloud, and public cloud such as AWS, Azure), ensuring seamless observability and correlation across environments. Service Ownership: Design, implementation and administration for enterprise Monitoring Service. Ensure Monitoring Infrastructure is fully operational and delivered in line with agreed service levels, continuously evaluating and enhancing the quality of services, processes, and procedures. Proactively detect, analyze, and troubleshoot infrastructure-related issues using advanced monitoring analytics. Coordinate with cross-functional teams to resolve incidents quickly, identify root causes, and implement preventive actions to mitigate future risks. Security & Compliance Monitoring Support: Support security teams by integrating log and metric monitoring with SIEM tools and providing availability and performance insights relevant to security audits and compliance checks. Service efficiency & Improvement: Continuously review, refine, and optimize monitoring processes and infrastructure to enhance operational efficiency. Drive automation initiatives through scripting and orchestration tools (e.g., Ansible, Terraform, Puppet, Python scripts) to streamline monitoring operations. Incident & Problem Management: As service owner, responsible for incidents, problems, and change-management process. Investigate, diagnose and resolve issues around system and application monitoring using troubleshooting tools and techniques. Process optimization & Stakeholder Management: Act as a leader to develop dashboards and deliver detailed monitoring reports, and performance analytics to stakeholders. Maintain accurate and comprehensive documentation of infrastructure monitoring procedures, architecture designs, configurations, and best practices. Qualifications & Skills: At least 5 years of successful work experience as Senior System Engineer for Monitoring infrastructure within a complex, internationally active organizations and totally more than 8 years of system engineering experience on Linux and Unix domains. Deep knowledge and expert level competencies with monitoring tools and solutions such as Nagios, Zabbix, Prometheus, Grafana, and Datadog across diverse IT environments, and clear understanding to NetFlow, and performance analysis tools. You have solid skills of specially Linux/Unix servers and windows servers and scripting areas such as shell, Python and Perl scripting, and can quickly familiarize yourself with application architectures (e.g., microservices, containerized workloads). Experience with container orchestration platforms (e.g., Kubernetes) and their monitoring challenges is a strong plus. You have sound engineering knowledge of infrastructure and performance monitoring systems and the integration of infrastructure and application components in production monitoring. Bachelor s or Master s Degree in engineering or a related field. Familiar with TCP/IP networking, firewalls, and network troubleshooting. Scripting knowledge (Python, Bash, PowerShell) for automation and custom monitoring tasks. A flexible, resilient, and well-organized professional with a proactive and goal-oriented approach. Open-minded team player with the ability to build strong service At mispa Technologies, we offer you the opportunity to become part of an international team and enhance the service we provide to our customers. This role allows you to make a key contribution to challenging and exciting customer projects. We actively support your training and further development. You will have the opportunity to work in a collegial and diverse environment that is uniquely inspiring and respectful. Here, employees develop and share experiences, insights, perspectives, and creative solutions in cross-functional teams. Don t just build a career, Love IT. We use cookies on our website to give you the most relevant experience by remembering your preferences. By clicking Accept All , you consent to the use of all cookies. 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Core Technology Infrastructure part of the Global Technology & Operations organization consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, CTI designs, builds, and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. CTI delivers industry-leading infrastructure products and services to the company s employees, customers, and clients around the world. Job Description We are seeking a talented and experience Key Management system (KMS) Administrator to manage and maintain our organizations Key management infrastructure. In this role, you will be responsible to develop and implement a comprehensive key management strategy aligned with industry best practices and regulatory requirements. Work closely with our engineering, operations, and security teams to design, implement, and maintain highly available and performant KMS solutions. Responsibilities Administer and maintain the KMS platform, ensuring its availability, security, and performance. Ensure compliance with relevance regulatory requirements and industry standards and identify and mitigate the key management-related risks. Collaborate with other teams such as networks, IT security and compliance, Engineering, and stakeholders to ensure alignment and effective key management. Communicate key management plans, policies, and procedure to stakeholders. Manage the entire key lifecycle and ensure secure key storage, backup, and recovery processes. Stay up to date with industry standards, best practices, and emerging technologies in key management. Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications. ensure the changes are properly documented and communicated to stakeholders. Ensure that all the key managements activities are monitored, and the logs are being reviewed periodically. Manage the lifecycle of the SSL certificate including installation and renewal. Monitor on the certificate expiration and renewal. Respond to and manage key management related incidents, such as key compromises or certificate expiration or other issues, co-ordinate with stake holders to resolve incidents and minimize impact. Also, document and report on incidents including root cause analysis and lessons learned. Requirements Education : Bachelor s degree in engineering, computer science Certifications If any - NA Experience Range : 7 - 9 years. Foundational Skills Primary Skills: Thales HSM, Cipher Trust Manager, Linux, Scripting Strong knowledge in Cryptographic keys and certificate and their life cycle. Hands on experience working on Linux/Unix and/or Windows server platforms Strong understanding of cryptographic principles and key management best practices. 2+ years hands on experience on Thales HSM or Cipher Trust Manager. Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS. Additionally having knowledge in API calls on Thales HSM or Cipher trust manager. Excellent troubleshooting and problem-solving skills. Strong communication and collaboration skills. Familiarity of Incident and Problem Management systems like Remedy or ServiceNow. Ability to work independently and as part of a team in a fast-paced environment. Knowledge on security standards and regulations. Eg: PCI-DSS, HIPAA Desired Skills Experience with Key management systems and HSM(eg: the product from Thales, Entrust, Vormetric, etc) Experience with industry monitoring tools like Splunk, etc. Ability to quickly learn new technologies. Prior experience with Operating critical Infrastructure or Application environments Ability to communicate technical concepts to non-technical stakeholders. Familiarity with cloud based key management systems such as AWS KMS, etc. Stakeholder management Certifications on AWS certified security, Redhat. Work Timings* (IST - 9 hrs shift) 6:30 am - 10:30 pm (weekdays) any 9 Hours: Weekend: Rotational support 16*7 support Shift: Morning or Afternoon Job Location Hyderabad/Chennai

Are you a passionate problem solver with a knack for process improvement and a desire to lead a teamAs the Global Command Centers Problem Manager and Problem Management Process Owner, you will be at the forefront of ensuring the stability and reliability of our critical systems and services. you'll lead a team, own the problem management process, drive root cause analysis, and implement solutions to prevent future disruptions. This is a high-impact role where you can make a tangible difference in our organizations performance. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT Change, Incident, and Problem Management. 3+ years of experience leading or managing a team. Proficient in ITIL principles and best practices, and experienced with Agile methodologies. Experienced with ServiceNow or similar ITSM tools. Proven ability to analyze data, identify trends, conduct root cause analysis, and implement effective solutions. Proven ability to design, document, and implement IT processes. Excellent communication, collaboration, and interpersonal skills. Nice to Have Skills: ITIL certification (eg, ITIL 4 Foundation, ITIL Practitioner). Experience with data analysis and reporting tools. Experience in a Global Command Center environment. Problem Management Team Leadership Facilitation: Lead and develop a team of problem management professionals, providing coaching, mentorship, and performance feedback. Coordinate and facilitate Post Incident Review (PIR) meetings to identify root causes and lessons learned. Coordinate and facilitate Daily Operations Review (DOR) and EPEO Super Daily Operations Review meetings to maintain situational awareness and proactive problem identification. Co-Facilitate Monthly Continuous Improvement Review (MCIR) meetings focused on problem management effectiveness. Coordinate, facilitate, and track Business Facing Metrics (BFM) to ensure alignment with business priorities. Maintain the Global Incident Reporting Board (GIRB) to provide visibility into incident trends and resolutions. Coordinate, assist with, and track the completion of Executive Summaries for significant incidents. Lead and actively participate in Agile ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives), contributing to planning, execution, and continuous improvement. Lead root cause analysis efforts for recurring incidents across Enterprise Technology and the GCC, driving collaborative corrective actions and preventing future disruptions. Govern root cause analysis processes, ensuring thorough investigations and effective solutions. Assist with ServiceNow incidents, requests, and enhancements related to the Problem process along with team of problem managers. Problem Management Process Ownership Governance: Design, document, and maintain Problem Management processes, including inputs, outputs, workflows, roles, responsibilities, escalation procedures, and metrics. Maintain process documentation (flows, procedures, work instructions) and related artifacts (SLAs, severity definitions). Ensure Problem Management processes align with ITIL best practices and industry standards. Identify and implement opportunities to improve processes, tools, automation, and technologies, optimizing Problem Management functions. Engage stakeholders to gather feedback, address concerns, and ensure process meets their needs. Ensure process training and communication is effective for all involved. Define, track, and report on Key Performance Indicators (KPIs) to drive process improvements. Collaborate with the Operations Product Manager, other ITSM process owners, Reporting lead, and the ServiceNow team to optimize tooling, prioritize enhancements, and ensure seamless process integration, addressing reporting requirements and assisting with related incidents, requests, and enhancements. Integrate Problem Management processes with other process owners. Identify and mitigate risks associated with the Problem Management process. Escalation: Act as a point of escalation during major incidents, including participation in a 24x7 on-call rotation. During on-call periods, responsible for providing guidance, facilitating communication, and assisting in decision-making to ensure timely resolution of service disruptions.

Understand business needs of end user and manage expectations Translate Business needs into effective requirements Analyze current mode of operations (process, network, tools etc related) Propose future mode of operations, standard solutions and best fit for dedicated cases Support application and process teams to deploy FMO Create Low Level Design document and update the same Define Test cases / plan and acceptance criteria for solutions Carry out and / or provide support in System Integration Testing (SIT), interface testing with other Nokia tools and / or customer tool Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT) Able to cover Nokia s Network operation processes: Alarm /Event management, Incident Management, Problem Management, Change Management, Asset and Configuration Management, Field Force Management, Service Level Management etc Able to cover Nokia s network operation tools: EMSs/NMSs (multi-vendor), Netcool, ITSM/Ticketing tool (BMC Remedy), Smart Services Delivery Platform (SSDP), Field Dispatch/ Work force Management (myWFM), insights (Reporting) etc Mandate Skill Set Major tool in scope: ARS/Remedy/ITSM Ticketing environment. The skill and competencies required are Major tool in scope: Remedy/Helix/ITSM Ticketing environment 3+ years of understanding of REMEDY s architecture, functionality, modules (IM, CM, PM, KM, CMDB etc) and workflows. 3+ years knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in Remedy Basic Level understanding of databases Integration and APIs: Have knowledge of system integration, such as web services, APIs (Application Programming Interfaces) and data formats (eg JSON or XML) Good and clear communication Ability to explain technical details in simple business language Primary language shall be English Roles and responsibilities. Create and Maintain Low Level Design document (LLD). As and when required, carry out a read out / explain LLD to all stakeholders (end user, application team etc) Create and maintain field mapping ticketing document (eg, values mapping, endpoints, payloads example, etc) between OneITSM and other interfacing tool/s Use Case Analysis: Identify the various scenarios and interactions between users and the ITSM system Test Plan document: Describe the testing approach and provide a detailed description of test scenarios to ensure the ITSM solution functions are working as intended Run the tests in SIT. Support tests in UAT and ORT Retry Mechanism Test: in case of integration failure Support onboarding of new projects / enhancement to existing projects Support in Incident troubleshooting, Investigation, Analysis, and its resolution Analyze the change requests with requestor, Create and agree specification for change requests, Coordinate the development of those changes, Testing of changes