4444 Problem Management Jobs - Page 35

Vice President, Application Support Manager I At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We re seeking a future team member for the role of Vice President, Application Support Manager I to join our Loans Enablement Platform Production Services team . This role is located in Chennai ,TN. In this role, you ll make an impact in the following ways: Responsibilities: Application Support, perform maintenance changes, and deployments. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors changes to applications and their operating environment. Analyzes any complex issues. Recommends technical solutions on application problems, analyze root cause and assist in efficient resolution of all production processes. Reviews and develops updates of contingency documentation and processes. Reviews and analyzes product migrations through all systems environments. Contributes to the achievement of related teams objectives. Perform process improvements and automations. Work in shifts (UK/APAC) on rotational basis. Work on weekends and Holidays to support production releases and enterprise events. Provide on-call support on rotational basis. To be successful in this role, we re seeking the following: 10 to 13 years of working/hands-on experience in Dotnet Framework, C#, MVC, IIS, SQL Server / Oracle / Exadata technologies Experience in Database/backend support with strong SQL queries knowledge Experience in SSRS and Crystal Reports Experience in Incident Management, Change Management, and Problem Management Experience in Infrastructure Support, Configuration, and Release Management Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log) and DevOps tools Experience/knowledge in App Engine and Cloud platform is advantage Experience/knowledge in Automation and Process Improvements is advantage Experience/knowledge in Banking Domain is advantage Strong analytical and communication skills - both verbal and written Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities Willingness to work in shifts and weekend/holidays At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here s a few of our recent awards: America s Most Innovative Companies, Fortune, 2025 World s Most Admired Companies, Fortune 2025 Most Just Companies , Just Capital and CNBC, 2025

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client concerns are addressed promptly and accurately, thereby contributing to overall client satisfaction and system performance. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and client management tools.- Strong understanding of customer service principles and practices.- Ability to communicate technical information clearly to non-technical users.- Familiarity with common software applications and troubleshooting techniques. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Document client interactions and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of incident management processes.- Ability to communicate technical information clearly to non-technical users.- Familiarity with remote support tools and techniques. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and ensuring that the team is equipped with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also be responsible for fostering a collaborative environment that encourages team engagement and continuous improvement in service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Monitor team performance metrics and implement strategies for improvement.- Facilitate training sessions to enhance team skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Good To Have Skills: Experience with SAP SuccessFactors.- Strong understanding of payroll processing and compliance regulations.- Familiarity with service desk software and ticketing systems.- Ability to analyze data and generate reports for management review. Additional Information:- The candidate should have minimum 5 years of experience in SAP HCM Payroll.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : NNM Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in NNM Tools Administration to accurately define and resolve client issues. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems and applications, using your expertise in NNM Tools Administration to troubleshoot and resolve issues.- Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions.- Stay updated with the latest advancements in NNM Tools Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in NNM Tools Administration.- Good To Have Skills: Knowledge of related technologies such as network management and monitoring tools.- Strong understanding of IT operations and support processes.- Experience in troubleshooting and resolving complex technical issues.- Excellent communication and interpersonal skills.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have a minimum of 2 years of experience in NNM Tools Administration.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification 15 yrs of minimum education

About The Role Skill required: Talent Acquisition - Onboarding & Candidate Experience - Recruitment Operations Designation: Recruiting Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We are seeking a detail-oriented and process-driven Recruiting Operations Specialist to lead our Background Check Verification (BGC) team. In this crucial role, you will ensure that our hiring procedures throughout Latin America comply with company standards and legal regulations. Youll work closely with external vendors and oversee all aspects of candidate background verification, upholding the highest levels of accuracy and compliance.This position requires a solid understanding of background check processes, a sharp eye for detail, and a commitment to operational excellence. As a Recruiting Operations Specialist, you will supervise the BGC team, enforce compliance, and foster effective communication among stakeholders across various regions. Your duties will include completing thorough background checks to maintain a safe, secure, and compliant workforceplaying a key role in the recruitment process by verifying that all new hires meet our organizational and legal requirements.Strong leadership skills, end-to-end process ownership, and the ability to support high-volume hiring while maintaining quality and integrity are essential for success in this role. What are we looking for? Problem-solving skillsAbility to establish strong client relationshipAbility to work well in a teamPrioritization of workloadAbility to meet deadlinesMicrosoft Office Suite Roles and Responsibilities: Oversee and enhance the BGC process across LATAM, ensuring alignment with global recruitment standards.Drive continuous improvement initiatives.Manage a team of 20 full-time employees responsible for LATAM background checks.Provide coaching, performance feedback, and monitor adherence to service level agreements (SLAs).Oversee BGC workflows in systems such as Workday, ServiceNow.Ensure accurate adjudication of background checks and escalate exceptions to Employee Relations (ER) as necessary.Collaborate with Recruiting Analysts, ER, and external vendors to resolve discrepancies and support effective onboarding.Represent the BGC team in cross-functional meetings and policy discussions.Analyze exception trends, monitor pending cases, and report final adjudication statuses.Deliver insights and dashboards to leadership for informed decision-making and compliance tracking.Conduct employment and education verifications, and other necessary screenings for prospective employees.Maintain accurate background records and provide thorough documentation to ER and hiring managers.Identify and escalate potential red flags, including discrepancies that could impact a candidates suitability.Work closely with ER, recruiting teams, stakeholders, vendors and hiring managers to deliver timely, accurate background check results.Handle sensitive information with discretion, protecting the confidentiality of all background check data.Please note this role requires working from 5:30pm to 2:30am IST. Qualification Any Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Document and track client interactions and resolutions to enhance service delivery.- Collaborate with team members to share insights and improve overall support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of incident management processes.- Familiarity with remote support tools and techniques.- Ability to communicate technical information clearly to non-technical users. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Employee Services - Customer Care Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the clients ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action.Deliver qualitative output and meet expected standardsAdhere to SLAs, KPIs, CPIs set by ClientDeliver all services in Spanish languageAbility to take calls (Contact Center), with good language and V&A skills Employee Services - More into query/case management What are we looking for? Adaptable and flexibleProblem-solving skillsDetail orientationResults orientationStrong analytical skills NA Roles and Responsibilities: Performs data entry in Human Resources systems, tracking tools and client specific toolsProofs data entry generated within immediate team to ensure quality of deliverablesDemonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilitiesResearches and resolves data entry, discrepanciesReads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilitiesParticipates in cross-functional training to fulfill team backup responsibilities as assignedRefers customers to self-service options as applicable (systems, reports, etc.)Participates in process improvement planningIdentifies and escalates complex issues to supervisorProvides operational statistics as requestedCompletes special projects as assignedSupports and sustains positive work environment that fosters team performance through own work and behaviorIs receptive to performance feedback and works on improving Qualification Any Graduation

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong problem-solving skills to address complex technical issues.- Experience with incident management and service desk tools.- Ability to work collaboratively in a team-oriented environment.- Familiarity with change management processes and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Python (Programming Language).- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to address and resolve issues effectively. You will be dedicated to maintaining the quality of our world-class systems, ensuring that client interactions are handled with care and precision, ultimately contributing to a seamless user experience. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Document client interactions and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.- Strong understanding of incident management processes.- Familiarity with remote support tools and techniques.- Ability to communicate technical information clearly to non-technical users. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure seamless operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a smooth user experience throughout the day. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong communication skills to interact with clients and team members.- Ability to analyze and resolve technical issues efficiently.- Familiarity with ticketing systems and support tools.- Understanding of application support processes and best practices. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing exceptional support, and ensuring the smooth operation of our world-class systems. You will utilize your communication skills to address client issues effectively and work towards designing resolutions that enhance user experience and satisfaction. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of client relationship management.- Experience with ticketing systems and incident management.- Ability to communicate technical information clearly to non-technical users.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical problems, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring of systems, analyze incidents, and implement solutions to enhance system performance and reliability, all while maintaining a focus on customer satisfaction and service excellence. Roles & Responsibilities:Scope:Escalation Intake ServicesSupport and address general escalations hitting the TechOps-domain, and which are not major incidents or system outages (for this we have major incident management team)Make sure that for any escalation addressed via any of our intake channels (SPC-escalation, email, chat, later:hotline), the correct escalation path is identified and followed, until we find a colleague who accepts responsibility for the escalation and drives it technicallyFollow-Up on running escalations to see if further support from other teams required, make sure this support is given and overall progress is madeCentrally document all escalations addressed to EIS for future analysis and to identify escalation hotspotsContinuously provide feedback to Service- and Technical Area Owners in case escalation paths are outdated or not delivering the expected resultsAs an Escalation intake service team member, you will be the primary point of contact for escalated customer issues. You will analyze Customer/Technical Service Manager/Client Delivery Manager/Private customer Team / Project Leads / Senior Management, complaints, queries or concerns and determine the best course of action to resolve them. You will collaborate with internal teams like technical support, and other techops to investigate and address the root cause of customer issues. Additionally, you will provide guidance and training and action plan to techops team on handling escalated cases.The job also includes customer call requests managementGolive supportMCC supportEOS process for handling premium customersworking on INC and SRfamiliar with ticket tools like service now, SPCto assist on complex issues by targeting required audience via a Teams bridge callneed to work in rotational shift including weekendsAct as a POC for all escalations by internal Customer Service Desk/Technical Service Manager/Client Delivery Manager/Private customer Team / Project Leads / Senior Management and customer and assist to provide support on the issueSupport MIM on all related/child ticket SR's for an INC P1/P2/P3 Professional & Technical Skills: Basic but broad knowledge about Cloud OperationsAvailability for working in shifts, since service will be 24/7Advanced knowledge about ITSM processes, preferably ITIL certifiedExperience in Service Desk function is a plusIdeally:knowledge about Enterprise Cloud Services (ECS) /HANA Enterprise Cloud (HEC), and about the overall organizational and functional structure of ECS Technical Operations Organization Must To Have Skills: Proficiency in Infrastructure Service Management.Strong understanding of incident management processes and tools.Experience with problem management and root cause analysis.Familiarity with SLAs and performance metrics.Ability to work collaboratively in a team-oriented environment. Additional Information:The candidate should have a minimum of 3 years of working experience as an Escalation Manager, Secondary Skill Incident Manager / Major Incident Manager.This position is based at our Bangalore office.A 15 years full time education is required - A bachelors degree in computer science or related field. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of application design and development processes.- Experience in configuring and customizing ServiceNow applications.- Ability to troubleshoot and resolve application-related issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will be responsible for assigning and managing work assignments within the delivery team. Your typical day will involve driving people management activities, ensuring that service delivery quality is maintained, and managing costs effectively. You will engage with team members to foster a collaborative environment and support the overall objectives of the organization. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Facilitate communication between team members to ensure clarity in work assignments.- Monitor service delivery metrics to identify areas for improvement.- Assist in training new team members to enhance their understanding of processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with service delivery frameworks such as ITIL.- Strong understanding of project management principles.- Ability to analyze service delivery performance data.- Familiarity with tools for tracking and managing service requests. Additional Information:- The candidate should have minimum 0-2 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : ServiceNow IT Service Management Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of users while adhering to best practices in software development. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with incident, problem, and change management within ServiceNow.- Ability to customize and configure ServiceNow applications to meet client needs.- Familiarity with scripting languages used in ServiceNow for automation. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years of full time education is required. Qualification 15 years of full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication between stakeholders to drive successful outcomes. You will also engage in problem-solving activities, ensuring that the applications meet the required standards and specifications while fostering a collaborative environment for your team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud architecture and deployment strategies.- Experience with application development and integration.- Familiarity with DevOps practices and tools.- Knowledge of security best practices in cloud environments. Additional Information:- The candidate should have minimum 5 years of experience in Amazon Web Services (AWS).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools AdministrationMinimum 15 year(s) of experience is required Educational Qualification : Na Summary :As a ServiceNow IT Service Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud. Roles & Responsibilities:- Assist in defining requirements and designing applications to meet business process and application requirements using the ServiceNow platform.- Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud.- Develop and maintain technical documentation related to ServiceNow IT Service Management applications.- Provide technical expertise and support to end-users and stakeholders. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Service Management.- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in defining requirements and designing applications to meet business process and application requirements.- Experience in cloud migration and implementation.- Strong understanding of ITIL processes and best practices. Additional Information:- The candidate should have a minimum of 15 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office. Qualification Na

We are seeking an experienced ServiceNow Developer with a minimum of 5 years of experience in designing, developing, and maintaining ServiceNow solutions. The candidate should have expertise in ITSM, ITOM, and HRSD modules, along with hands-on experience in scripting (JavaScript/GlideScript), developing workflows, integrations, and customizing ServiceNow applications to meet business requirements. The ideal candidate should demonstrate proficiency in implementing ServiceNow best practices, adhering to ITIL standards, and collaborating with cross-functional teams to enhance platform performance and user experience. The candidate will also be responsible for automating business processes, troubleshooting issues, and managing platform upgrades. Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Service Desk JD Workplace Track Engineer 1. Graduate with Minimum 3+ years of experience in service Desk 2. Excellent communication and conversation skills in English 3. Excellent in Voice call support 4. Good Knowledge of Incident, Change and Problem Management 5. Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk 6. Liaise with the Service Manager 7. Help with the development and issuance of Service Desk Operational Reports 8. Liaise with the designated Change lead as requested. 9. Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc. 10. Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority. 11. Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism. 12. Analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. 13. Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. 14. Use Remote Desktop to assist the end users as required. 15. Good Knowledge on O365 products. 16. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure 17. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. 18. Basic level troubleshooting of the issues like desktop application and access, network, printer, Active Directory, Business applications, O365 and email related issues 19. Monitor the Incident and Task Management queue and update the incident and Task management system with all the relevant information relating to an incident. 20. Proactive problem management is an added advantage. 21. Good Knowledge and proven skills in Vendor Management 22. Good Knowledge on ServiceNow ITSM tool Soft Skills 1. Should possess excellent customer handling skills 2. Ability to handle unforeseen situations 3. High level of acceptance and understanding in dealing with end users and situations 4. Adapt Flexible working hours Certifications Candidate to be ITIL certificate

Service Desk Analyst L1 Primary Skills Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise with the Service Manager o Help with the development and issuance of Service Desk Operational Reports o Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism Analyse the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles Attend voice calls Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Use Remote Desktop to assist the end users as required

Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Block Chain Services Responsibilities Deliver large, complex Programs/Projects that require multidisciplinary technical coordination, cross-functional partnership and engineering interfaces involving design, development, production support & execution. Proficient in analyzing, developing, and proposing various cost models including T&M, FP, Unit of Work (UoW) to optimize the costs based on project requirement and customer needs. Extensive experience leading geographically distributed teams supporting shared Infrastructure hosting, planning, maintenance, and migrations leveraging Global Delivery Model Ensuring inter-connected teams are efficiently and effectively working towards program goals. Stakeholder communications, negotiations, and problem-solving Coordination with internal and other vendors teams involved in the program. Review, research, and manage a queue of client inquires and co-ordinate with development, product, application support and operational teams to ensure seamless execution of service. Interface with infrastructure, release management, change management, QA, DBA and application teams, to expedite resolution of dependencies. Escalation Management: Assemble Incident response team to fast-track service restoration efforts for Business Critical/High Priority events. Invoke Problem Management procedures to lead root cause analysis investigations. Collaborate with clients for requirement workshops and prepare status reports for respective projects. Build high performing teams, mentor lesser scoped managers & team members, set short & long-term goals, track performance, build a culture of learnability, conduct appraisals to drive Organizational goals & objectives. Well versed with Agile (CSM, SAFe, SRE) & Waterfall Methodologies, Service Delivery & Operations, Quality, Risk & Audit Management processes Present Weekly/Monthly/Quarterly status reports to key stakeholders, executives, and customer leadership. Identify improvement areas and build trust by focusing on continuous improvement initiatives. Preferred Skills: Technology->Java->Springboot Technology->Blockchain->Blockchain - All Technology->Enterprise Architecture->API / Microservices Architecture Technology->Blockchain->Corda

Meet the Team Join the Enterprise Operations Center (EOC) within Cisco IT, a critical team dedicated to providing best-in-class IT Service Management. We ensure all IT services are monitored 24/7 to prevent outages and swiftly resolve them if they occur, playing a vital role in managing major IT incidents and related problems. Our team, located in San Jose, RTP, and Bangalore, fosters a collaborative and fun culture where creative thinking and new ideas are highly encouraged, making it an exciting environment to contribute to operational resilience. Your Impact Lead the organization's efforts in identifying, responding to, and recovering from cybersecurity and major operational incidents, ensuring operational resilience. Drive the implementation of standard processes in incident management, coordinating multi-functional teams during critical events. Serve as the central point of contact during high-impact incidents, ensuring timely and accurate communication with collaborators and leadership. Coordinate with IT, security, application, and business teams to ensure swift resolution and root cause analysis. Continuously improve the incident response process by conducting simulations, analyzing trends, and collaborating with Problem and Change Management teams to minimize impact. Minimum Qualifications Bachelors degree in Computer Science, Information Security, or a related field. 8+ years of experience in IT incident management, security operations, or related roles. Proficiency in ITSM tools (e.g., ServiceNow, Jira Service Management). Experience running critical incidents in high-pressure environments. Proven experience (e.g., 3-5+ years) working in an Agile environment, ideally in a leadership or project management capacity. Experience with scaled Agile frameworks (e.g., SAFe, LeSS). Familiarity with Agile project management tools (e.g., Jira) Deep understanding of Agile methodologies, including Scrum and Kanban. Proficiency in Agile practices such as sprint planning, backlog management, user story writing, and facilitating ceremonies. Strong communication, interpersonal, facilitation skills,leadership, and decision-making skills. Preferred Qualifications Experience with ITIL processes, particularly in Incident, Problem, and Change Management. Understanding of AI/ML fundamentals and their application in IT monitoring and automation. Strong skills in data analytics (e.g., Python, SQL, or data visualization tools).

Experience Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important Skills Required Excellent Communication skills (spoken and written) Handling the voice calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/ problem tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. Willingness to work in a rotational shift 24*7*365 Use Remote Desktop to assist the end users as required. Ability to efficiently and effectively understand the end users technical requirements, solid trouble shooting, problem solving and analytical skills, excellent pro-active verbal skills and communication skills. Willingness to work in a rotational shift 24*7*365 "

Job Description Service Desk JD Workplace Track Engineer 1. Graduate with Minimum 3+ years of experience in service Desk 2. Excellent communication and conversation skills in English 3. Excellent in Voice call support 4. Good Knowledge of Incident, Change and Problem Management 5. Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk 6. Liaise with the Service Manager 7. Help with the development and issuance of Service Desk Operational Reports 8. Liaise with the designated Change lead as requested. 9. Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc. 10. Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority. 11. Track the incidents/service requests/ problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems / Service / Change requests as per the escalation mechanism. 12. Analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. 13. Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. 14. Use Remote Desktop to assist the end users as required. 15. Good Knowledge on O365 products. 16. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure 17. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. 18. Basic level troubleshooting of the issues like desktop application and access, network, printer, Active Directory, Business applications, O365 and email related issues 19. Monitor the Incident and Task Management queue and update the incident and Task management system with all the relevant information relating to an incident. 20. Proactive problem management is an added advantage. 21. Good Knowledge and proven skills in Vendor Management 22. Good Knowledge on ServiceNow ITSM tool Soft Skills 1. Should possess excellent customer handling skills 2. Ability to handle unforeseen situations 3. High level of acceptance and understanding in dealing with end users and situations 4. Adapt Flexible working hours Certifications Candidate to be ITIL certificate