Production Support Manager

We are looking for candidate who would be responsible for production support & release management for application assigned, Ensure the builds are ring-fenced with right approvals and tests before production movement, conduct pre-production testing, Should possess excellent troubleshooting and analytical skills. Role & responsibilities Develop, manage, measure and report on key service-level metrics Strive for continuous improvement of incident management process and integration with other IT operations management processes Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases Conduct trend analyses and action plans for improving service timeliness and reducing costs Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned and conducted Track resolution of all open issues, be part of the solutioning team for war room / discussions Manage audit queries related to Production environment Preferred candidate profile Must have worked as production support. Have strong knowledge of application stack. Have strong lending/digital lending experience in support. Have deep knowledge of oracle/SQL and server-side technology/architecture. Have thorough understanding of networking concepts, firewalls, Clustering. Have troubleshooting skills.