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Cognizant
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IT Service Manager

IT Service Manager

Cognizant

3 - 7 years

6 - 12 Lacs

Kolkata Chennai

Posted:2 months ago| Platform:

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Skills Required

IT Service Management Change Management ITSM Problem Management Incident Management Service Management

Work Mode

Hybrid

Job Type

Full Time

Job Description

Location: Chennai & Kolkata Experience: 3 to 7 Years Notice Period: Immeidate to 30 Days Key Responsibilities: Service Management: Incident, Problem, and Change Management: Analyzing, managing, and resolving incidents, identifying root causes of problems, and implementing changes to IT systems. Service Level Agreements (SLAs): Monitoring and ensuring adherence to service level agreements, analyzing performance metrics, and suggesting improvements. Process Improvement: Process Documentation: Creating and updating process documentation, including user guides, procedures, and training materials. Continual Service Improvement (CSI): Identifying opportunities for process improvement, implementing changes, and measuring the impact of improvements. Collaboration and Communication: Stakeholder Management: Collaborating with IT and business stakeholders to understand needs, gather requirements, and communicate progress. Communication: Providing clear and concise communication to users, IT teams, and other stakeholders. Tools and Technology: ITSM Tools: Utilizing ITSM tools like ServiceNow, Remedy, or others to manage incidents, changes, and problems. Configuration Management: Maintaining configuration management databases and tracking IT assets. IT Knowledge: Strong understanding of IT infrastructure, systems, and technologies. IT Service Management (ITSM) Frameworks: Knowledge of ITIL (Information Technology Infrastructure Library) or other ITSM frameworks. Analytical Skills: Ability to analyze data, identify trends, and suggest solutions. Communication and Interpersonal Skills: Strong verbal and written communication skills, along with the ability to build relationships with stakeholders. Problem-Solving: Ability to troubleshoot issues and identify root causes.

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IT Service Manager