1052 Problem Management Jobs - Page 37

Role & responsibilities: Critical Incident Analyst

Be a front line of contact for business for all issues / request pertaining to application used for various functions like trading, risk monitoring, settlement. Ownership on application support, Vendor coordination Suggestion on areas for improvement in internal processes along with possible solution Production support experience ( Monitoring Batches, Fixing issues, Performing application maintenance checks, automation, etc) Ensure that all the checklist is followed across the domain and provide ideas to improve the same. Functional Responsibilities 1. Contribute to the definition of procedures Processes necessary for the scope of work. 2. Experience with system scripting, ITSM tools. 3. Familiarity with Job Scheduler tools like ControlM 4. Hands-on experience in Databases like MySql. 5. Extensive experience in Broking/ Trading application. 6. Maintain and manage BAU for application assigned independently. 7. Hands-on experience in handing and understanding Windows Linux. 8. Manages day to day operational aspect of application support. 9. Support production issues. Perform RCA and identify solution for customer complaints and issues. 10. Should have sound knowledge of change, incident problem management 11. Reviews necessary health check and monitoring reports and act appropriately. 12. All issues and requests are properly tracked Closed in a timely efficient manner followed with periodic updates. 13. All the relevant documents for application support BAU are kept up to date. 14. Capability of highlighting risk to management on time. 15. Willing to work in shifts and flexible to work in 24X7 environments. 16. To conduct DR/ BCP for critical application half yearly. 17. Lead internal team or task force. 18. Complies with and help to enforce standard procedures and policies with good Documentation skills. 19. Ready to work in Shifts weekends. Job Requirements Qualifications Any Graduate/Postgraduate Hands-on knowledge on Trading Applications NSE Colo. Knowledge on ITIL Processes. Hands on knowledge on Linux Bash Scripting. General IT Infrastructure Networking knowledge. Knowledge on ControlM tool will be a added advantage. Functional Competencies Self-driven, passionate, and able to adapt to the organizations dynamic business. Knowledge of technology trends to build strategy. Leadership and organizational abilities. Good Team Player Strategic thinking Good command on both written and spoken English Takes end to end responsibility for getting things done Strong analytical and technical skills Problem solving aptitude Behavioral Competencies Effectively communicate with relevant stake holders

Responsibilities: • Coordination of Change Planning, Scheduling and Execution via Service Now supporting Infrastructure Services Program Management • Leverage Change Templates to support Change submission where Technical teams request due to complex change requirements and/or multiple team involvement • Coordination of Change Task acceptance and Change Approvals with impacted technology, application, business contacts and other support teams as applicable to ensure timely approvals before expiration. • Interface with Change Approval Boards and individual stakeholders to drive change from initial request to full approval (implementation completed) working thru change rejections, reporting on status of changes back to aligned program / project manager • Knowledge and understanding of the types of changes being requested as this is necessary to explain to various stakeholders to secure approvals and acceptance • Adhere to Citigroup Change processes and procedures for all assigned Changes • During Change Window (Green Zones) Coordination of Zoom Bridge global virtual teams across multiple time zones / regions: NAM, EMEA, ASPAC, LATAM, serving as primary coordinator and first point of escalation throughout the change window • Manage status of assigned Changes aligned to project JIRA for full transparency into assigned initiatives, communication of status and change related issues (escalation) to all stakeholders, including portfolio management, on a timely basis via JIRA updates. • Prepare and report status of Service Now Change under management on a regular basis, including metrics needed for various project, technology, risk groups and dashboards or Service Now reports where applicable. Technical Attributes: • Intermediate to advanced: o Knowledge of Service Now change, incident, request modules and reporting • Strong and Demonstratable skills with following: o JIRA (e.g., updating comments on JIRA, entering data in key fields per standard) o ServiceNow (e.g., INC, CHG, REQ) o Zoom bridge facilitation and ability to capture notes / escalations during call and facilitate email updates to impacted stakeholders leveraging pre-defined templates. Skills: • Execution oriented with strong attention to detail • Fluent in English with strong verbal and written communication skills required to facilitate change bridge and influence Change Approval Board members • Ability to work in a matrix environment and partner with virtual teams across Program Management and Infrastructure Services teams. • Ability to work independently, multi-task on multiple Changes, and take ownership of assigned Change(s) to drive success

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Network Infrastructures Minimum 7.5 year(s) of experience is required Educational Qualification : BE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and managing the delivery of IT services. Roles & Responsibilities: - Responsible for Infrastructure Security Vulnerability management Responsible for conducting security and standards audits in the Global network infrastructure. Being custodian of the main Compliance metrics, carrying out proactive tasks to mitigate recurring risks / issues that may impact them. Lead the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Conduct thorough analysis of current security measures in place and audit information security protocols to ensure compliance with external/internal policies and procedures Perform compliance assessments, gap analysis based on industry standards and report on progress to senior management. Collaborate with cross-functional teams to ensure the delivery of IT services meets client requirements and expectations. Communicate effectively with stakeholders, including clients, vendors, and internal teams, to ensure the successful delivery of IT services. Professional & Technical Skills: Must To Have Skills:Experience in Infrastructure Service Management. Good To Have Skills:Experience in Network Infrastructures. Strong understanding of IT service management principles and best practices. Experience in incident management, problem management, change management, and service level management. Experience in managing the delivery of IT services, including managing risk and ensuring client satisfaction. Solid grasp of IT infrastructure, including network infrastructures, servers, storage, and databases. Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management. The ideal candidate will possess a strong educational background in information technology, computer science, or a related field, along with a proven track record of delivering impactful IT services. This position is based at our Bengaluru office. Working experience in network environments, CCNA certificate is a plus Qualification BE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics

Skill required: Next Generation Customer Operations - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Adaptable and flexible Ability to handle disputes Written and verbal communication Ability to work well in a team Problem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 3 to 5 years What would you do? You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the world's leading biopharma companies bring their vision to life - enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.In this role, you will be expected to create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for? Ability to handle disputes Ability to manage multiple stakeholders Ability to meet deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Bachelor of Pharmacy,Master of Pharmacy

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Any Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualifications Any Graduation

Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Any Graduation/Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 3 to 5 years Language - Ability: Japanese - Intermediate What would you do? You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the world s leading biopharma companies bring their vision to life s enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.In this role, you will be expected to create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for? Ability to meet deadlines Ability to perform under pressure Ability to work well in a team Adaptable and flexible Collaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualifications Any Graduation,Bachelor of Pharmacy,Master of Pharmacy

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : Automation in Application Maintenance Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary As a Sales Origination specialist in the AMS/Automation area, you will be responsible for sales origination of professional services in the Application Management Services with deep focus on platform automation. Your typical day will involve supporting clients and projects by applying your knowledge of technologies, methodologies, and processes to ensure identification of new selling opportunity in the AMS domain all the way through sales and successful project launch. Roles & Responsibilities Lead sales origination for customers in US and European markets Middle East regions for opportunities in the development and implementation automation solutions in application management services domain. Own Sales origination, including proposal development, client presentations, and guidance to solution architecture teams. Provide technical guidance and leadership to the solution development team, to help them develop solutions for use cases in the automation area as it applies to broad Application Management Services Lead sales origination based on experience acquired through professional services selling in US and European markets Middle East markets in the Application Management Services domain, design and implementation of automation in the AMS domain, ensuring scalability, reliability, and performance. Professional & Technical Skills:Must To Have Skills:Expertise in Automation in Application Maintenance and broad Application Management Services. Strong understanding of software development methodologies and processes. Experience in deploying and implementing automation solutions for application maintenance. Broad proficiency in programming languages such as Java, Python, or C++. Additional Information:The candidate should have a minimum of 15 years of experience in Automation and Application Management Services.The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful automation solutions.Master degree in management BTech or CA Qualifications 15 years full time education

Job Title - Change Communication - Specialist - T&O- (S&C GN) Management Level:9 - Specialist Location:Gurugram, Bangalore, Mumbai, Pune, Hyderabad, Kolkata and Chennai Must have skills:Change Communication Good to have skills:Internal communication OR External communication OR Corporate communication Experience:Minimum 5 to 7 year(s) of experience is required post Masters/PG Educational Qualification:Master's Degree or Post Graduate Diploma in Advertising/Public Relations/Mass Communications from reputed institutes in India Fulltime Job Summary : Aligned to the strategic priorities of our clients, we are committed to activating human potential to drive enterprise transformation across industries. At Capability Network, we help clients navigate disruption, accelerate growth, and create value while staying agile in an ever-changing business environment. As a part of our high-impact team, you will help drive the following . Roles & Responsibilities: Although no two days at Accenture are the same, as a Change Communications Specialist in our T&O practice, a typical day might include: Discovering stakeholders' challenges & expectations and define and execute a Communications strategy and plan to support business transformational change programs, in line with the Change approach and strategy. Conducting stakeholder engagement sessions across various levels in the client organization to gain buy-in and explain transformation benefits Co-creating solutions and conducting stakeholder meetings for comms need analysis Creating and implementing robust communications strategies that prepare an organization to put new business processes into practice Assisting clients in developing their change communications capability and becoming more agile businesses Planning and executing end-to-end Communication Campaigns involving strategic design, content writing, creative media development and communications measurement Strategizing and supporting Change Branding and Communications interventions for different stakeholder segments using multiple communication channels and platforms Leveraging social and digital technologies in change management and communications - Developing and executing social and digital communication strategies, managing employee communities, curating content and narratives to engage diverse stakeholder groups Guiding and working closely with a team of Graphic Designers to develop engaging communications for different media platforms Applying and implementing Communications Analytics in day-to-day project work measurement of campaigns using digital tools, apps etc. Coaching and mentoring junior team members to develop next gen comms thought leadership assets etc. Innovating and contributing to thought leadership in new areas like Social Listening, Cyber Security, Intelligent Automation etc. Leading or contributing to practice-building efforts such as recruiting, training and capability development Supporting a team of Solution Architects from various markets to help identify the right solution for comms for clients, within larger transformation opportunities Working across a dynamic, international team where English is the common language Collaborating with the best and brightest minds in the industry Includes some travel for client projects etc. Qualifications Job Title - Change Communication - Specialist - T&O- (S&C GN) Management Level:9 - Specialist Location:Gurugram, Bangalore, Mumbai, Pune, Hyderabad, Kolkata and Chennai Must have skills:Change Communication Good to have skills:Internal communication OR External communication OR Corporate communication Experience:Minimum 5 to 7 year(s) of experience is required post Masters/PG Educational Qualification:Masters Degree or Post Graduate Diploma in Advertising/Public Relations/Mass Communications from reputed institutes in India Fulltime Job Summary : Aligned to the strategic priorities of our clients, we are committed to activating human potential to drive enterprise transformation across industries. At Capability Network, we help clients navigate disruption, accelerate growth, and create value while staying agile in an ever-changing business environment. As a part of our high-impact team, you will help drive the following . Roles & Responsibilities: Although no two days at Accenture are the same, as a Change Communications Specialist in our T&O practice, a typical day might include: Discovering stakeholders challenges & expectations and define and execute a Communications strategy and plan to support business transformational change programs, in line with the Change approach and strategy. Conducting stakeholder engagement sessions across various levels in the client organization to gain buy-in and explain transformation benefits Co-creating solutions and conducting stakeholder meetings for comms need analysis Creating and implementing robust communications strategies that prepare an organization to put new business processes into practice Assisting clients in developing their change communications capability and becoming more agile businesses Planning and executing end-to-end Communication Campaigns involving strategic design, content writing, creative media development and communications measurement Strategizing and supporting Change Branding and Communications interventions for different stakeholder segments using multiple communication channels and platforms Leveraging social and digital technologies in change management and communications - Developing and executing social and digital communication strategies, managing employee communities, curating content and narratives to engage diverse stakeholder groups Guiding and working closely with a team of Graphic Designers to develop engaging communications for different media platforms Applying and implementing Communications Analytics in day-to-day project work measurement of campaigns using digital tools, apps etc. Coaching and mentoring junior team members to develop next gen comms thought leadership assets etc. Innovating and contributing to thought leadership in new areas like Social Listening, Cyber Security, Intelligent Automation etc. Leading or contributing to practice-building efforts such as recruiting, training and capability development Supporting a team of Solution Architects from various markets to help identify the right solution for comms for clients, within larger transformation opportunities Working across a dynamic, international team where English is the common language Collaborating with the best and brightest minds in the industry Includes some travel for client projects etc.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with ticketing systems like ServiceNow or Jira. Good To Have Skills:Knowledge of IT service management tools. Ability to prioritize and manage multiple tasks effectively. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor's degree is required. Qualifications Bachelor

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience with incident management and ticketing systems. Good To Have Skills:Knowledge of IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Bachelor Degree is required. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support in Japanese. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues. Roles & Responsibilities: Manage service desk operations and ensure timely resolution of client issues. Provide service desk voice support in Japanese. Interpret and design a resolution based on deep product knowledge. Accurately define a client issue and provide exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure quality service delivery. Professional & Technical Skills: Must To Have Skills:Japanese, Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework Strong understanding of service desk operations and incident management Experience in managing and resolving client issues Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering quality service desk support. This position is based at our Gurugram office. Qualifications Graduation

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring that the applications are aligned with the needs of the organization and contribute to its overall success. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure that the applications are scalable, reliable, and secure. Stay updated with the latest industry trends and best practices. Assist in troubleshooting and resolving application issues. Conduct code reviews and provide feedback to the development team. Mentor junior professionals and provide guidance on application design and development. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Experience with IT service management processes and best practices. Strong understanding of application design principles and patterns. Knowledge of web technologies such as HTML, CSS, and JavaScript. Experience with RESTful APIs and integration with external systems. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 2 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs, developing and implementing solutions, and ensuring the applications are functioning optimally. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with stakeholders to gather and understand their requirements. Design and develop applications using ServiceNow IT Service Management. Configure and customize applications to meet business process requirements. Perform testing and debugging to ensure the applications are functioning correctly. Provide technical support and troubleshooting for application issues. Stay updated with the latest industry trends and technologies. Assist in the documentation of application design, development, and maintenance processes. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in designing and implementing ServiceNow workflows and modules. Knowledge of ServiceNow scripting languages such as JavaScript and Glide. Familiarity with ITIL processes and frameworks. Ability to troubleshoot and resolve technical issues related to ServiceNow applications. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based in Noida. A Bachelor's Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related fieldAdditional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the application design process and contribute to the overall success of the project. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and is aligned with best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Experience in designing and developing applications based on business requirements. Strong understanding of IT service management processes and best practices. Knowledge of ServiceNow platform and its various modules. Experience in creating technical specifications and design documents. Ability to collaborate effectively with stakeholders and cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the success of the project by leveraging your expertise in ServiceNow Software Asset Management (SAM) and collaborating with the team to deliver high-quality solutions. Your typical day will involve analyzing business needs, designing and implementing application solutions, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business requirements. Collaborate with stakeholders to gather and analyze business needs. Create technical specifications and design documents. Implement and configure applications using ServiceNow Software Asset Management (SAM). Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM) or Servicenow Custom Application Creation or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management Good To Have Skills:Experience with IT Asset Management (ITAM) tools. Strong understanding of IT asset management principles and best practices. Experience in designing and implementing ServiceNow SAM solutions. Knowledge of software licensing and compliance. Familiarity with ITIL processes and frameworks. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring that the applications are aligned with the needs of the organization and contribute to its overall success. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the applications are aligned with the organization's needs and objectives. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in designing and implementing ServiceNow applications. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Familiarity with ServiceNow scripting languages such as JavaScript and Glide. Ability to troubleshoot and resolve issues related to ServiceNow applications. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your day will involve collaborating with stakeholders to ensure the applications align with business needs and enhance operational efficiency. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead application design and development Conduct requirement analysis and translate them into technical specifications Ensure applications meet security and compliance standards Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management Strong understanding of IT operations management processes Experience in designing and implementing ITOM solutions Knowledge of IT service management best practices Hands-on experience in ServiceNow platform customization Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management This position is based at our Kolkata office A Bachelors Degree in Computer Science or IT or Engineering or related field is required Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve working with the ServiceNow platform, collaborating with cross-functional teams, and ensuring the successful implementation of ServiceNow tools and applications. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications using ServiceNow IT Service Management. Ensure the successful implementation of ServiceNow tools and applications, including ServiceNow IT Service Management. Provide technical expertise in ServiceNow tools administration and configuration. Develop and maintain technical documentation related to ServiceNow tools and applications. Stay updated with the latest advancements in ServiceNow tools and applications, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Service Management. Good To Have Skills:Experience in ServiceNow tools administration. Strong understanding of IT Service Management processes and best practices. Experience in designing and implementing ServiceNow applications. Experience in developing and maintaining technical documentation related to ServiceNow tools and applications. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow solutions. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certified Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring that the applications are aligned with the needs of the organization and contribute to its overall success. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications using ServiceNow IT Service Management. Collaborate with stakeholders to gather requirements and understand business processes. Create technical designs and specifications for ServiceNow applications. Implement and configure ServiceNow modules and functionalities. Ensure that the applications meet the defined requirements and are aligned with best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Experience with Servicenow Tools Administration. Strong understanding of IT service management processes and best practices. Knowledge of ServiceNow development methodologies and best practices. Experience in designing and implementing ServiceNow applications. Ability to troubleshoot and resolve issues related to ServiceNow applications. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Pune office. An Engineering degree with ServiceNow Certified is required. Qualifications Engineering with ServiceNow Certified

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Identify and solve issues within multiple components of the systems. Collaborate with the team to perform effectively. Manage team decisions and provide guidance. Engage with multiple teams and contribute to key decisions. Provide solutions to problems for their immediate team and across multiple teams. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management. Strong understanding of IT service management principles. Experience in troubleshooting and resolving technical issues. Knowledge of incident management and problem management processes. Familiarity with ITIL framework and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively in a team environment. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based in Gurugram. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the application development process and contribute to the overall success of the project. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the quality and performance of the applications. Conduct code reviews and provide feedback to the development team. Troubleshoot and resolve issues in a timely manner. Stay updated with the latest industry trends and technologies. Assist in the implementation and deployment of applications. Provide technical guidance and support to the team members. Contribute to the continuous improvement of the application development process. Train and mentor junior professionals in the team. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Familiarity with ServiceNow scripting languages such as JavaScript and Glide. Experience in integrating ServiceNow with other systems and applications. Ability to analyze complex business requirements and translate them into technical solutions. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring that the applications are aligned with the needs of the organization and contribute to its overall success. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the applications are aligned with industry best practices and standards. Conduct code reviews and provide feedback to the development team. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management principles and practices. Experience in designing and implementing ServiceNow applications. Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Familiarity with ServiceNow scripting languages such as JavaScript and Glide. Ability to troubleshoot and resolve issues related to ServiceNow applications. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Operations Management system. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to ensure seamless operations. Troubleshoot system or application issues. Provide ongoing support to clients. Design and implement effective resolutions for client issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles and best practices. Experience in incident management, problem management, and change management processes. Knowledge of ITIL framework and its application in IT operations management. Experience in configuring and customizing ServiceNow IT Operations Management modules. Good To Have Skills:Experience with IT service management tools such as ServiceNow IT Service Management or BMC Remedy. Experience in IT operations management in a large-scale enterprise environment. Knowledge of IT infrastructure components and their interdependencies. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education