iPaas Architect

Job Description

Primary Skills Ensure continuous service delivery, meeting contract terms and SLAs. Act as the main point of contact, facilitating smooth communication. Monitor service performance against KPIs and SLAs, addressing deviations promptly. Build and maintain strong client relationships, addressing concerns quickly. Identify opportunities for service improvements and collaborate with clients on action plans. Resolve service-related issues and escalate unresolved matters. Provide regular performance reports and maintain detailed documentation. Identify and mitigate risks in service delivery, planning preventive measures. Continuously seek innovative solutions to enhance service delivery. Secondary Skills Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.