Operations Manager - IT

Job Description

Operations Manager (IT) Job description : Role and Responsibilities : - The person would be responsible for end-to-end delivery and client interactions for the project - End to end ownership of all contractual qualitative deliverable across multiple programs - Ownership for Quality - delivery of the process, works closely with the other functional areas like Program Management, Operation, Training, HR, WFM to ensure smooth operation & service delivery which ranges from client set Qualitative KPIs - Identifying process issues and taking corrective action - Should have handled client interaction - Defining measures of success of each process and track it to showcase the performance of the overall team. - Liaise with superior to make decisions for operational activities and set strategic goals - Collaborate with the leadership team to build an environment of collective responsibility and accountability - Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives - Translate business requirements and hypotheses into analyses and insights to aid business decision making - Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements - Oversee customer support processes and organize them to enhance customer satisfaction - Evaluate overall performance by gathering, analyzing, and interpreting data and metrics - Excellent communication skills - The candidate should also have excellent problem-solving capabilities and lateral thinking Skills : - Closely monitoring daily productivity against the defined Service Level standards - Perform regular audit checks on client defined compliance requirements - Analyze and generate reports for team performance on processes - Excellent Presentation skills are mandatory - Develop a continuous learning process for the team - Review /audit transactions performed by the team - Supervise and support team members to ensure that delivery is consistent with or exceeds Applicants Specifications & Qualification: - Ability to handle pressure and a natural go getter - Knowledge of operational process, logical thinking, reporting and analysis - Ability to work within challenging environment within timelines - Excellent hands-on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to internal customers - To create a conducive and stimulating environment for the teams to accomplish their goals - Manage expectations of team members and proactively should sense their needs - Should come with innovative ideas for process betterment - Ability to drive process, performance, and transformation - Able to guide the team by implementing best practices and always lead-by-example Apply Save Save Pro Insights Location - Guwahati,Maharashtra,Mumbai,Pune,Thane,Gujarat,Ahmedabad,Bengaluru,Hyderabad,Kolkata,Chennai