1155 Problem Management Jobs - Page 34

Position Summary We are looking for Level 1 Engineer for our Device Management Team, having 2 + years of experience in Device Management The team member will be responsible for the administration of the Security Devices like Next Gen Firewall, NAC solutions such as Cisco ISE, Aruba ClearPass and wireless, wired networks The team member should be well versed in the Change and Incident Management process The team member should be ready to work in 24/7 shift, ? Key Roles & Responsibilities Health Monitoring of the devices Handling of P1, P2, P3 and P4 tickets till its closure Lifecycle Management for all the devices that are under Management, Follow of the SOP that has been created by the level 2 and Level 3 team members, Follow Incident Management, Change management and escalation management process for all processes, Coordinating with the OEM for tickets raised with them for the product, Weekly & Monthly report preparation for SOC Management ? Basic Qualifications Education: BE Experience: Required: 2+ years, Excellent communication and collaboration skills, ? Preferred Qualifications Administration and Troubleshooting of any ONE of the following Technologies, Next Gen Firewall /UTM Palo Alto (Preferred), Juniper (Preferred, Fortinet, Checkpoint, Cisco FTD/ASA NACCisco ISE (Preferred), Aruba ClearPass Hans-on or understanding of networking concepts such as RADIUS, TACACS, MAB, Guest Flow, Good understanding of Incident Management, Change Management and Problem Management Good Understanding of ITIL process and concepts Strong verbal and written communication skills Strong Interpersonal skills Ability to work with minimal levels of supervision or oversight,

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service CatLog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Critical Incident Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly to support business operations. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with organizational goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical and problem-solving skills.- Experience with application development frameworks and methodologies.- Ability to work collaboratively in a team environment.- Familiarity with software testing and quality assurance processes. Additional Information:- The candidate should have minimum 5 years of experience in Critical Incident Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for - Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, ensuring that the applications meet quality standards and user requirements while fostering a collaborative environment for your team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress, challenges, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with application design and development methodologies.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Consultant - Systems Responsible for ensuring all database system operational processes are managed according to established service level agreements. Specifically; DB2 UDB V 9 , 10, 11 Installations, Configurations and Administration . Should have strong experience on High availability (HA) and disaster recovery (DR) experience with DB2 HADR with TSA (tivoli system automation ) Should have strong experience in Database restores including Redirected restores and backup concepts Good understanding in performance monitoring techniques and conduct performance checks to ensure the databases, and their associated applications, are continuing to support the existing Service Levels Hands on experience in Table range partition , Multi dimension clustering , Materialized query tables data movement utilities like IMPORT, LOAD, and EXPORT under high volume conditions. SQL Tuning using db2advisor and db2explain tools. Troubleshooting database issues using db2diag, db2pd, db2dart, db2support, db2top. Database performance tuning by configuring database and instance Parameters. Should have good knowledge on DB2 V10 and DB2 V11 new features Administration of database objects such as indexes, tables, views, constraints, stored procedures Administration of database users Capacity Management and storage management Design, test, and optimize/tune RDBMS components Contribute to design, maintenance, and documentation of integrated database security and components in relation to SOX and SAS70 compliance Review and assess new features or upgrades to existing RDBMS components as well as application database changes For databases that may be supported in the future, reviews product literature to assess RDBMS differences and unique features. When possible, test new technologies and report results Good knowledge of ITIL processes with special attention to incident, change, problem management, Database growth & capacity management for shared environment Troubleshooting hardware using tools like Netbackup, Avamar, Arago, Ansible

Job Summary We are seeking a highly skilled Business Analyst with experience in ServiceNow to support the analysis, design, and implementation of ServiceNow solutions The ideal candidate will work closely with stakeholders to gather and document business requirements, translate them into technical solutions, and support ServiceNow platform enhancements that align with organizational goals. Required Qualifications Bachelor's degree in Business Administration, Information Systems, or a related field. 5+ years of experience as a Business Analyst. 2+ years of hands-on experience working with the ServiceNow platform. Strong knowledge of ServiceNow modules such as ITSM, ITOM, or HRSD. Experience with Agile or Scrum methodologies. Excellent communication, analytical, and problem-solving skills. Ability to work cross-functionally and with technical/non-technical stakeholders Location: Chennai, Hyderabad, Kolkata, Pune, Bengaluru, Delhi, Mumbai, Ahmedabad, Remote

Job Description Should be able to ensure that assets under the control of the IT organization are identified, controlled, and properly cared for throughout their lifecycle. Should be able Identify, control, record, report, audit, and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes, and relationships at level of detail justified by the business need. Should be able to account for, manage, and protect the integrity of CIs through the service lifecycle by working with the Change Management process to ensure that only authorized components are used, and only authorized changes are made. Should be able to ensure the integrity of configuration items and configurations required to control the services by establishing and maintaining an accurate and complete Configuration Management System (CMS). Should be able to maintain accurate configuration information on the historical, planned, and current state of services and other CIs.Should be able to support efficient and effective service management processes by providing accurate configuration information to enable decisions to be made at the right time. Interested candidates can apply with the help of below given link https://www.jobs.global.fujitsu.com/job/Service-Process-Controller-ITSM-982/982-en_US/

As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: Bachelors degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track of Morpheus Certified Administrator is an added advantage. Flexible to work in 24/7 support environment. Minimum level should be INT if applying as part of Internal Job Posting. Technical Skills: Install, Maintain and Configure Morpheus infrastructure. Experience in Morpheus Identity and Access. Experience in Morpheus Provisioning concepts. Experience in Morpheus multi-tenant models. Experience in Morpheus self-service. Good Knowledge in Morpheus App, IaC type Blueprints. Good Knowledge in App monitors. Good Knowledge of Morpheus Plans, prices and costing. Key Responsibilities: Resolve customers issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply. Mandatory Key Skills product quality,customer satisfaction,problem management,job posting,Morpheus infrastructure*

Key Skills: Problem Management, Incident Management, itsm, Server Support. Roles and Responsibilities: Incident Scenario Planning: Plan for potential incidents and define scenarios that can help mitigate risks. Incident Identification, Analysis, Categorization, and Prioritization: Identify incidents as they arise, categorize them, and prioritize them based on their severity and impact. Incident Documentation: Accurately document all incidents and ensure comprehensive tracking for resolution. Incident Resolution and Escalation: Work toward resolving incidents promptly and escalate them to the appropriate teams when necessary. Problem Tracking: Monitor ongoing issues, ensuring they are tracked and managed throughout their lifecycle. Problem Analysis, Categorization, and Prioritization: Analyze and categorize problems, prioritizing them based on urgency and impact. Problem Documentation: Ensure that problems are thoroughly documented to aid in future reference and troubleshooting. Fast Problem Resolution: Focus on swift resolution of problems, minimizing downtime and impact on business operations. Problem Escalation and Root Cause Analysis: Identify the root cause of recurring issues and escalate them as needed for long-term resolution. Willingness to work a rotational shift pattern starting from 0600 to 2300 hours. Ability to provide out-of-hours support via an on-call rota. Experience Requirements: 6-8 years experience in managing incidents effectively, with the ability to handle high-pressure situations. Knowledge of Site Reliability Engineering (SRE) is an advantage or willingness to achieve SRE accreditation. Excellent relationship management skills, with the ability to communicate clearly with both internal and external stakeholders. Strong written and verbal communication skills. Highly resilient and able to stay calm under pressure. Excellent analysis skills with the ability to organize incident data and identify trends to inform decision-making. Ability to participate confidently in Service Management meetings relating to Incident Management. A drive to become an Incident Management Subject Matter Expert (SME). A proactive, can-do attitude and high self-motivation, with a strong focus on achieving results. Ability to manage and prioritize multiple incidents simultaneously, using sound judgment to assess impact and escalate as necessary. Education: B.Tech M.Tech (Dual), B.Tech, M. Tech.

1. As a Team Leader (50%) a. Lead and coach a team of recruiters while also owning key recruiting KPIs b. Identify & implement work processes for improving performance of recruiting and onboarding operations c. Proactively manage internal & external stakeholders, build lasting relationships to drive value to GBS d. Drive adoption and compliance of recruiting processes including SuccessFactors within the GBS environment e. Proactively identify, escalate and mitigate hiring risks, address service issues & escalations with root cause analysis f. Work closely with the program offices on staffing strategies g. Be a recruiting and pre-onboarding process custodian & maintain all process documentation or work Standard Operating Procedure (SOP) as per current process flows signed off by Centre of Excellence (COE) and GBS h. Ensure complete knowledge transfer (KT) and dry run of the recruiting and pre-onboarding processes are signed off by recruiting COE and HR Operations Lead 2. As a recruiter (50%) a. Own and drive all recruiting and onboarding processes for the coverage area b. Source, Screen and Interview applicants and share qualifying candidates to Hiring Managers for further review c. Manage and run processes as per established standard operating procedures & SLAs d. Active Requisition Management (of Job Requisitions and Candidates) in SuccessFactors in real time e. Proactive communication with candidates, internal stakeholders and external partners f. Be a critical member in the Talent Acquisition community by contributing towards knowledge transfers and process improvements g. Comply with various Talent Acquisition policies and code of conduct throughout the hiring process h. Manage candidate documentation process, including background verification of successfully shortlisted candidates. Experience

Description Roles and Responsibilities The role of the ASA will be to Install and configure computer systems and applications within the company. Respond to customer inquiries and assist in troubleshooting and resolving challenges. Actively update, maintain, and monitor all aspects of computer networks. Resolve technical issues related to network interruptions. Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems. Maintain a working log detailing all required system updates, as well as the date of completion. Organize and file documentation of warranties and instructional guides for computer hardware. Assist management in creating training materials for computer troubleshooting and usage. Job Education Any graduate can apply. Job Must Have Excellent Written and Verbal English Communication skills, Basic Knowledge of Computers Locations

Level L2 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 25000-30000 Qualification Graduation, Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past? How do you handle performance evaluations and provide constructive feedback to team members? What strategies do you use to motivate and engage your team, especially during peak times or challenging projects? How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs)? Can you provide an example of a time when you had to resolve a conflict within your team? How did you handle it? What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA)? Can you describe a particularly challenging technical issue you helped resolve? What was the issue and what steps did you take to solve it? How do you stay updated with the latest trends and technologies in IT service management? What is your approach to ensuring your team follows best practices in cybersecurity and data protection? How do you ensure your team provides excellent customer service, even under high-pressure situations? Can you give an example of a time when you had to handle a difficult or dissatisfied customer? How did you resolve the situation? What methods do you use to monitor and improve the quality of service provided by your team? How do you communicate complex technical issues to non-technical stakeholders or end-users? How do you approach troubleshooting and resolving recurring issues reported by end-users? Can you explain a process you have implemented that improved the efficiency of the service desk? What is your process for prioritizing incidents and service requests? How do you ensure that your team members are continuously developing their skills and knowledge? Can you describe a training program or initiative you ve implemented to improve your team s performance? How do you handle onboarding new service desk team members? What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk? Can you provide an example of how you used data and metrics to improve service desk performance? A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders? A team member consistently fails to meet performance expectations. How would you address this issue? You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization? An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team? What is your vision for the service desk, and how do you plan to achieve it? How do you ensure the service desk aligns with the overall goals and strategy of the organization? Can you describe a time when you had to drive a significant change or improvement in your service desk? What was your approach and the result?

The individual will provision general end user support to users workspace equipment (local), provide stable IT environment to the end user community, SLA Adherence, Incident management for issues that can t be handled by 1st level support, Effective ticket handling and dispatch, Customer Service Excellence, Problem Management Input, Knowledge Management Input, Host knowledge transfer sessions, Create support documentation, Identify and support continuous improvement opportunities, Provide hardware support to end users equipment (laptop/desktop, mobile phones), Provide software support to end users (general applications), Provide support to general workspace equipment (ex.: fixed&mobile telephony, printers, projectors), Incident management in coordination with other support levels (1st & 3rd), Support end users with escalation of any support topics, Maintain IT resources available to comply with local business needs (may include events and training), Main contact to work in coordination with the tech teams on specific problem solving (networking, server, etc.) What youll do Installing Microsoft Windows 7/10, Office 365, and other software Managing help desk processes, emails, and calls Maintain software inventory Support servers, telephony, and business applications Create documentation and provide training What you will need 4+ Years of experiecene Help Desk, Windows Server, and VMWare Widows 7,8, 10, 2008, 2012 Active Directory, Group Policy, WSUS

Job Title: SQL DBA Developer Location: Chennai Experience: 4-8 Years Shift Timings: 6.30 AM - 10.30 PM Providing assistance to the application team in identifying database problems. Knowledge on always-on, Mirroring and Replication. Knowledge on Backup and Recovery . Experience on SQL server Version, Database migrations . Experience on creating and troubleshooting SQL Server Agent Jobs . Database Maintenance activity. Database files management. Knowledge to TDP / TSM / Veeam for data backup and recovery. Database Security adherence. Co-ordinate with customers / other teams / vendors in resolving requests and incidents. Process adherence, process improvements and knowledge management . Involve in problem management. SCOM, PowerShell.

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: The WDS governance team defines operational frameworks along with continual improvement related to environmental sustainability, facility resilience, and WDS technology systems. The role will support DTCC s energy/ environmental framework oversight & maintain WDS technology system day to day cybersecurity. Your Primary Responsibilities: Maintain and Update WDS network device assets inventory for audit every year. Remediate cybersecurity vulnerabilities identified on any WDS devices. Maintain complete WDS IT assets lifecycle management for all devices Report findings, remediation steps, & remediation schedule for the firmware and software upgrade. Prepare and update technical procedures, standards & network technical documents Coordinate with IT network for requirements with internal teams and management Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately Facilitate user access for in scope servers & devices. Comply with DTCC incident, change and problem management requirement , Validate WDS network connected devices are in compliance with DTCC IT governance, Provide bi-weekly reporting showing status of WDS network connected devices Provide enterprise support to WDS quality management framework including continual improvement Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately Qualifications: Minimum of 4+ years of related experience Bachelors degree preferred or equivalent experience 3- 4 years of experience in IT networking domain Knowledge on asset inventory of servers, workstations, software licenses, network connected devices, and BMS network connected devices Process experience in SNOW application or other IT ticketing system Preferred if any experience in cyber security scanners and reporting tools Good communication skills to interact with global teams Day shift at IST and support EST (morning hours) meetings based on requirement Willing to learn new system processes or certification. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. Please contact us to request accommodation.

We're HiringDollar U Developer! We are seeking a detail-oriented and proactive Batch Monitoring and Job Scheduling Specialist with expertise in scheduling, monitoring, and troubleshooting batch jobs within systems like Control-M, Autosys, or Dollar Universe. “ LocationMumbai Suburban, India Work ModeWork From Office ’ RoleDollar U Developer What You'll Do Monitor the execution of batch jobs, including identifying alerts, warnings, and errors. Respond quickly and effectively to issues, escalate aborted jobs, time overruns, and long-running jobs to the appropriate teams and ensure timely resolution. Define and configure batch jobs and schedules within the job scheduler tools Develop and manage rules, calendars, job dependencies ensuring jobs run in the correct sequence based on conditions like mutual non-simultaneity, resource availability, and functional dates. Define job conditions such as the status, the Management Units, or groups on which jobs are executed. Document job schedules, dependencies, and any troubleshooting processes Participate in continuous improvement initiatives to optimize job performance and reduce manual interventions. What Were Looking For Candidate should be willing to learn and adapt new technologies. Good understanding of ITIL methodology. Good understanding of any one of the platforms (UNIX / Windows, AS/400 & mainframe) knowledge of JIRA/Service now. Ready to take your career to the next levelš" Apply now and let's build something great together! Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Analyze business requirements and translate them into technical specifications for ServiceNow configurations and customizations Develop and implement advanced workflows, business rules, scripts, and user interfaces using ServiceNow tools and APIs Integrate ServiceNow with external systems using industry best practices (e.g., LDAP, REST APIs) Ensure code quality through code reviews and adherence to coding standards Create and maintain system documentation to ensure knowledge transfer and future maintainability Troubleshoot complex issues, diagnose problems, and provide solutions for optimal platform performance Stay up to date on the latest ServiceNow features and functionalities. Participate in continuous improvement initiatives to optimize the ServiceNow platform Provide technical mentorship to other members of the team Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Certified ServiceNow Administrator (CSA) Certified ServiceNow Developer (CAD) Other ServiceNow Implementation Specialist Certification (CIS) ITSM ITOM 5+ years of experience as a ServiceNow developer Solid experience in one additional ServiceNow module (SPM, IRM, SecOps, ITOM or APM) Experience with scripting languages used in ServiceNow (e.g., JavaScript) Experience working with Employee Center Experience with integrating ServiceNow with external systems Solid understanding of ServiceNow core functionalities (ITSM CMDB, etc.) Proven excellent problem-solving and analytical skills Proven solid communication and collaboration skills Proven ability to work independently and as part of a team Proven passion for continuous learning At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

This requirement is only open for candidates who have applied under the prime Ministers Internship Scheme through their portal. As part of your internship, you will get to understand the scheduling and production monitoring activities, our consultants in these roles administers the application and does monitoring operations and you will get to observe and gain industry experience. You should be flexible to perform your internship in shifts. Your primary responsibilities:- Your primary responsibilities include observing the following activities of IBM Consultants, and getting experience in these activities under specific circumstances:Application Monitoring (Monitoring application processes, Incident & Fault Analysis, Simple Rectification) Gain knowledge to manage Low to Medium production (Technical) support tasks and activities that require knowledge regarding application, and its functionality along with the key technology using which the application is developed Scheduling and production monitoring of applications Administration of Applications related to Services Non-code related application configuration activities Required education Bachelor's Degree Required technical and professional expertise Graduate BSc, BCA 12 Plus 3 Academic years Pass percentage of 60 percentage throughout their academics in 10th, 12th and College Excellent written and verbal interpersonal skills Ability to take up challenging tasks Preferred technical and professional experience 1. Analytical Skills, 2. Communication Skills, 3. Technical Skills: - a. Ability to speak read & write English. b. Good interpersonal skills. c. Subject knowledge of graduation 4. Ethical

Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients- establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality. Help knowledge management endeavour by sharing process knowledge and best practices within and across teams Minimize program dependence on self and other key members. Review and analyse trade data between risk and finance systems Check forcompleteness, accuracy and consistency to identify the set of genuine breaks Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support Apply data normalization methods such as filtering, standardization, enrichment, aggregation Lead discussions with the internal teams to highlight breaks Lead and take appropriate action post liaising with the respective stakeholder Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests Mailbox Management / Queue Management Build domain expertise

CO - DTS Pune| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Technical and Functional Skills: Basic knowledge of Computer and/or telecom technology Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Ability of analyzing information and evaluating results to choose the best solution and solve problems Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems Ability to multi-task- For Extake notes while on the call etc.

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

About the Role: Grade Level (for internal use): 09 The Role: Application Support Engineer The Team: Technology groups develop and support systems which provide pricing, analytics, clearing and calculation services for Markits flagship range of Credit Default Swap & Credit Index, Bond and Loan information products. The Impact: Candidate will join Pricing Techops team which supports mission critical Fixed Income & indices data products. The job will involve hands-on fault diagnosis, resolution, process creation and optimization, knowledge sharing and delivery in high pressure client focused environment. Whats in it for you: Candidate will be part of RVS business line and will work on mission critical products which power Markits industry leading range of Fixed Income & indices data products. Candidate will get an opportunity to work on AWS migration projects giving them exposure on full range of work needed during migrating products from on-prem to AWS Act as SPOC of 2-3 Products, Ownership of end-to-end production support, Incident Management and Release management Responsibilities: Provide second line technical support across Pricing and Reference Data applications. Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. What Were Looking For: Candidate needs to be an experienced technical resource (Java, Oracle, PL/SQL, Unix, Shell Scripting) having understanding of ITIL concepts around Incident and problem management. Drive and take responsibilities of Support tools, implementing consistency across project and process management. Candidate should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment. Involve and drive RCA for repetitive incidents and provide solutions. Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process Act as a single point of contact on assigned functional & technical issues for the ongoing development of various applications; also be responsible for ensuring any operational or technical issues are resolved on a day-to-day basis to ensure successful implementation of projects for various functions. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include: Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)