6997 Problem Management Jobs - Page 34

Your role Develop and maintain the SACM strategy, policies, and procedures aligned with ITIL best practices. Manage the lifecycle of IT assets and configuration items, including identification, control, status accounting, and verification. Ensure the integrity and accuracy of the CMDB and related repositories. Collaborate with Change, Incident, and Problem Management teams to ensure CI data supports operational processes. Conduct regular audits and reconciliation of assets and configuration data. Provide reports and dashboards on asset utilization, configuration status, and compliance. Your profile 69 years of experience in IT Asset Management or Configuration Management. Strong understandin...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills Service Desk Voice Support Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applicatio...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applic...

About The Role Project Role Infra Tech Support Practitioner Project Role Description Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills Kubernetes Good to have skills NA Minimum 5 year(s) of experience is required Educational Quali...

Senior Support Engineer: Having 2 to 3 Years experience in Teamcenter. Hands-on experience in Teamcenter Support, AWC & Modules like Change Management, Workflows, Organization, Access Manager, Preferences. Knowledge in support process is an added advantage. Knowledge in Teamcenter 2T/4T architecture Good analytical, Problem -Solving & communications skills. Should have hands-on experience in customer interaction. Should have hands-on experience in customer front facing. Should have good documentation & training skills.

Job Title: Customer Operations Specialist,-Problem Management LOcation-Delhi NCR Shift--2PM onwards(IST) Reports to: Operations Manager Function: Customer Operations, Services Role Summary: As a Customer Operations Specialist Problem Manager at Insight, you will lead the implementation and continuous improvement of Problem Management processes .Youll drive root cause analysis, trend monitoring, and proactive service enhancements to reduce incidents and improve client satisfaction. This role also supports service transitions, knowledge management, and change/configuration processes, ensuring ITIL-aligned service excellence. Key Responsibilities: Lead proactive and reactive Problem Management,...

Answering calls, emails, and ticket submissions Logging issues and resolutions Troubleshooting and diagnosing issues Providing solutions to issues Escalating unresolved problems to higher levels of support Advising users on how to use software and hardware Updating software and installing new software Grant Account Access Roles and Responsibilities Answering calls, emails, and ticket submissions Logging issues and resolutions Troubleshooting and diagnosing issues Providing solutions to issues Escalating unresolved problems to higher levels of support Advising users on how to use software and hardware Updating software and installing new software Grant Account Access

Commi -2 position in a cake and Dessert section where the primary responsibility is to assist the CDP/DCDP in preparing and decorating cakes, primarily focusing on basic tasks like mixing batter, frosting application piping simple designs, and maintaining a clean work area, while learning advanced techniques and cake decorating skills under supervisionfollowing food safety and company SOP

Key Responsibilities: Knowledge in application support/Production support. Configuration and support of enterprise applications. Knowledge of Sql / PlSql including the ability to write complex SQL queries Knowledge of Windows and Unix server operating systems Ability to read and write code in Core Java Knowledge in OOPS concepts Knowledge in Spring framework Strong knowledge in any scripting Knowledge of ITIL concepts, Incident & Problem Management Skills are mandatory Any application support in the previous assignment is highly expected & desirable Basic understanding on Java/J2EE programming and production support area. 2-5 years of software development experience or product support experi...

Job Description: Backoffice IT Support Position : Backoffice IT Support - Application Experience : 2 Years Location : Noida Key Responsibilities: Provide day-to-day IT support for back-office operations. Monitor and respond to tickets raised in ITSM/Helpdesk tools within defined SLAs. Assist in troubleshooting issues related to Windows Server OS, Linux, Network Drives, and common back-office applications. Coordinate with vendors and internal teams for hardware/software issues and escalations. Ensure compliance with IT security policies and access control procedures. Support patch updates, antivirus monitoring, and routine health checks on systems. Generate periodic reports (MIS, Incident rep...

Your skills IT graduates with experience working with SCCM / MECM 5+ years of experience & have a deeper understanding of the supported systems, software, and technologies. Investigate and resolve more complex technical issues requiring in-depth troubleshooting. Maintain an inventory of hardware devices, track their lifecycle, and manage asset information, including hardware specifications and warranties. Your tasks Responsibilities: LS2 support technicians have a deeper understanding of the supported systems, software, and technologies. LS2 support is an escalation point for L1 or LS1.5 support. When an issue exceeds the capabilities or knowledge of L1 or LS1.5 technicians, it is escalated ...

ROLE PURPOSE: We are seeking a skilled JIRA System Administrator with a strong background in Service Management to join our IT team. The ideal candidate will be responsible for configuring, customizing, managing, and supporting our JIRA environment, including JIRA Service Management (JSM), to ensure optimal performance and alignment with GBS s Student and Staff support portal business processes. ROLE and RESPONSIBILITIES: Administer and maintain the JIRA platform, including JIRA Core, JIRA Software, and JIRA Service Management. Create & Manage JIRA schemes, workflows, screen schemes, field configurations, permissions, and user groups. Perform system upgrades, plugin management, and ensure sy...

The company built on breakthroughs. Join us. Corning is one of the world s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what s possible. How do we do thisWith our people. They break through limitations and expectations not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. The glob...

Job Description: Azure PaaS Administrator Data & Analytics Job Location: Hyderabad / Bangalore / Chennai / Kolkata / Noida/ Gurgaon / Pune / Indore / Mumbai Key Responsibilities: Administer and manage Azure PaaS services such as: ADF, ADB, Azure Synapse Analytics Azure SQL Database / Managed Instance Azure Storage (Blob, Data Lake Gen2) & Networking fundamentals. Event Hub Logic Apps & Key Vault Responsibilities Monitor, troubleshoot, and optimize performance of PaaS workloads. Hands-on experience with monitoring tools (Azure Monitor, Log Analytics, App Insights). Implement and manage security controls, IAM, and governance policies for PaaS resources. Proficiency in PowerShell / Azure CLI sc...

Overview Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via stories. Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceN...

Support the development, provision, implementation of business solutions in the area of MM & QM of Competence Center Sales, Logistics & Finance Tires Division. Consulting & support the business departments in business process optimization. Consulting the business departments in optimal usage of the solution provided and usage of new technologies. Systems Implementation Can independently develop SAP complex solutions Execute Project tasks and activities according to Project Implementation life-cycle, initiation to after live support Assist in project preparation activities Maintain project documentation Liaise with external providers Assist in quality assurance Systems Support Services SAP MM...

":" Job Description :- Oracle- DBA Oracle, Strong SQL , Basic Knowledge of Data base . #Database Support & Maintenance -Manage, maintain, and optimize Oracle databases; ensure database reliability, availability, and performance. -Perform daily health checks, backup & recovery operations, and database upgrades. -Perform installation, compliance, patching, backup/recovery, and security management. #Application & System Support -Provide technical support for applications built in C++ running on Linux environments. -Troubleshoot and resolve incidents, root cause analysis, and apply corrective actions. -Collaborate with peripheral teams to monitor and optimize new releases. -Monitor batch jobs an...

Support the development, provision, implementation of business solutions in the area of QM and MM of Competence Center Sales, Logistics & Finance Tires Division. Consulting & support the business departments in business process optimization. Consulting the business departments in optimal usage of the solution provided and usage of new technologies. Systems Implementation Can independently develop SAP complex solutions Execute Project tasks and activities according to Project Implementation life-cycle, initiation to after live support Assist in project preparation activities Maintain project documentation Liaise with external providers Assist in quality assurance Systems Support Services SAP ...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via stories Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and ...

Overview Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via stories. Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceN...

Job Description Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 ) Experience : 6 - 8 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) Job Summary: The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS arc...

Overview ServiceNow Technical Lead Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard crea...

Lead a distributed support team responsible for L2/L3 Veeva Vault QDocs and QMS application maintenance and enhancements. Act as the primary escalation point for critical incidents and ensure timely root cause analysis and resolution. Provide strong hands-on technical leadership, performing impact analysis, configuration changes, and validation documentation reviews when necessary. Monitor system performance, usage metrics, and proactively identify areas of improvement in the application landscape. Participate in change management, ensuring proper documentation, testing, and deployment in line with client-specific GxP and validation standards. Coordinate with business users, quality/complian...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via stories Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and ...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...