4444 Problem Management Jobs - Page 34

You will be joining a company that is known for its technical excellence and leading innovations, making a difference to clients and society. At NTT DATA, we value diversity and inclusion, providing a workplace where you can grow, belong, and thrive. In this role, you will be responsible for Service Management, Incident Management, Problem Management, and Capacity Management. The workplace type for this position is On-site Working. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D investment to support organizations in the digital future, we have a diverse team in more than 50 countries and a strong partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development and management, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure globally, NTT DATA is part of the NTT Group, headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

Job Description: Major Incident management is a critical component of IT service management (ITSM) that focuses on restoring normal service operation as quickly as possible following an incident, while minimizing impact on the business. An incident is defined as an unplanned interruption to a service or a reduction in the quality of a service. This can include anything from an infrastructure outage to a software bug that affects user experience. The scope of incident management extends beyond just technical issues; it encompasses the entire process of identifying, analyzing, and resolving incidents. This includes communication with stakeholders, documentation of incidents, and the implementation of preventive measures to avoid future occurrences. The ultimate goal is to ensure that services are delivered efficiently and effectively, maintaining high levels of customer satisfaction. Roles and Responsibilities: - Major Incident Commanders (MICs) monitor Ameriprise Applications and Infrastructure via multiple Monitoring tools like Dynatrace, Sumologic, and ServiceNow 24*7. - Run Major Incident Bridge calls to quickly circumvent major/critical incidents to increase the availability of Ameriprise Technology. - The team also runs ad-hoc Bridges for critical changes and Ad-hoc requests for critical project-related activities. - Roll Out and Draft Leadership communications/updates for all Major and Critical issues within the system in a timely manner and desired frequency. - Support BAU shift activities, Monitoring, SRE functionalities for monitoring including Ready for Business, Driving Support bridges, and Communications. - Basic Knowledge of Problem management and Change management is required. - Excellent Verbal and Written communication are mandatory. - Good team player and having experience in working with Global team. - The candidate should be open to work in 24*7, including weekends as well. Skillset and Qualifications: - Bachelors degree (or equivalent) in computer science or related discipline - AWS Cloud Practitioner and ITIL Certification is good to have. - Technical Understanding of Database, SQL queries, Power BI, basic understanding of OS level is required. - Knowledge of Application architecture and Infrastructure layers like Server, Network, Middleware, and Cloud is good to have. - ITSM domain like Problem and Change Management and good to have SRE capabilities. About Our Company: Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.,

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results and are adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business, aiming to manage and enforce the day-to-day service management processes defined for the operation of these systems. This involves ITSM Process Consulting for CM/KM/EM, primarily focusing on problem management, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and knowledge of Data Warehouse Principals. Key Responsibilities: - Provide appropriate governance oversight to ensure adherence to standard methodology, processes, and practices within the practitioner community. - Define organizational measures to determine the state of the practice area and practitioner success. - Develop and administer tools for effective practitioner skill assessments. - Lead the continuous feedback process for practitioners to identify process improvements. - Own, champion, and improve the technology analytics process. - Understand technology assets/environments/services, business needs, and SLAs. - Create and manage processes and reports that provide insight into improvement opportunities. - Build and lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for Problem, Change, Knowledge & Event Management processes. - Partner with adjacent services team leaders to deliver the service operations strategic plan. - Define, implement, and maintain key performance indicators (KPIs) of the services. - Conduct root cause analysis meetings and facilitate the problem management process. - Manage incident and change management processes for operational stability. - Develop a framework and facilitate audits and assessments to ensure process and service effectiveness. - Partner with the Data Science team for potential ITSM Intelligent Automation use cases. Decision Making Authority: Interaction with subordinate supervisors, customers, and/or functional peer group managers. Interact with the VP of Managed Services and Business Unit Constituents to enhance Managed Service offerings. Continuous Improvement: Collaborate with teams to determine monitoring requirements and implement appropriate monitors. Identify corrective actions to increase efficiency and meet targets. Participate in ITSM Process enhancement, defect fixes & testing in ServiceNow environment. Required Qualifications: - Bachelor's degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. - 10-15 years of experience in project execution role. - Proficiency in assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. Preferred Qualifications: - ServiceNow Operations experience. - Data Science for ITSM Intelligent Automation. - ITIL Expert certification. - Experience with PowerBI and Flexera One. - Process consulting, training & coaching experience. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, focusing on Asset Management, Retirement Planning, and Insurance Protection. Join an inclusive, collaborative culture and work with talented individuals who share your passion for doing great work. Full-Time/Part-Time: Full time Timings: 2:00 pm - 10:30 pm India Business Unit: AWMPO AWMP&S President's Office Job Family Group: Technology,

Mumbai, India Murex ECM BCM Industry 15/05/2025 Project description Our customer is a leading private bank in India that provides front-to-back integrated treasury solution. Bank is embarking upon first ever Murex upgrade (v3.1.38 to v3.1.6x) since implementation. Luxoft has been chosen as the System Integrator partner for this project and will have key roles across all the streams - Front Office, Back Office, Finance, Risk, Integration, Reporting, Test Management, Configuration & Environment management. We are looking for experienced & motivated Murex colleagues to join this exciting program and contribute towards the success of this engagement Responsibilities Assist in all changes & releases of Murex application Support the daily service requests/incidents on Non-prod and Prod environments. Be part of a shift based team Detailed documentation for automation activities and manual process Working with automation tools to refine the process Ad hoc operational tasks Skills Must have Minimum 5+ years of experience managing Murex Change and Releases Good understanding on the incident and problem management, Release Management, configuration Management Knowledge on process automation Good understanding of Murex Modules like MLC, Datamart, MxML, End of Day batches configurations Experience with Source Control systems, preferably bitbucket Writing new build scripts and configuration Management experience Experience with documentation services such as Confluence Handling daily incident/service requests raised by service teams for Prod/Non-Prod Experience working with MUREX The candidate should have a minimum relevant 3 years' experience on Murex Change Management Strong understanding of shell/Perl scripting, LINUX, Oracle and SQL. Experience in working with process and release tools Candidate must display strong verbal and written communication skills Nice to have EOD, Environment management Other Languages EnglishC1 Advanced Seniority Senior

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing stakeholder relationships, and ensuring strategic alignment. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the development and implementation of service management strategies Drive continuous improvement initiatives within the service management function Provide guidance and mentorship to junior team members Professional & Technical Skills: Must To Have Skills: Proficiency in Enterprise Network Operations Strong understanding of network operations and infrastructure management Experience in leading and managing service delivery projects Knowledge of ITIL framework and best practices Excellent communication and stakeholder management skills Additional Information: The candidate should have a minimum of 5 years of experience in Enterprise Network Operations This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for creating efficient and effective solutions that align with the organization's goals and objectives. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing innovative applications to enhance business processes and improve user experience. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and maintain applications based on business requirements.- Conduct code reviews and ensure adherence to coding standards.- Collaborate with cross-functional teams to gather and analyze business requirements.- Design and implement efficient and scalable solutions.- Stay updated with the latest industry trends and technologies.- Assist in troubleshooting and resolving application issues.- Ensure the security and integrity of applications.- Document technical specifications and user guides.- Train and mentor junior developers.- Contribute to the continuous improvement of development processes and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of software development principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and frameworks.- Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Good To Have Skills: Experience with ITIL framework.- Familiarity with JavaScript, HTML, CSS, and other web technologies.- Experience with RESTful APIs and web services.- Knowledge of relational databases and SQL.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Talent & HR - Talent Identification Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processAssess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. " What are we looking for "NANA" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and support to your team members. You will engage in problem-solving activities and contribute to strategic decisions that impact the overall service delivery framework. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB).- Strong understanding of ITIL processes and frameworks.- Experience in implementing and managing IT service management tools.- Ability to analyze and improve service management workflows. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: SD - Remote Desktop Support. Experience5-8 Years.

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: Service Desk Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 1-3 Years.

Experience: Minimum 8+ years broad Information Technology experience in: Working with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified Understands and has experience with ServiceNow ITIL framework Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB Experience in cloud environment such as AWS/Azure Certification in AWS and Azure is preferred Experience with integration to third party tools via REST API, OOB ServiceNow Connectors Design, develop and deploy technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports

Sprinklr Solutions Pvt Ltd is looking for Lead, Managed Services Consultant to join our dynamic team and embark on a rewarding career journey Undertake short-term or long-term projects to address a variety of issues and needs Meet with management or appropriate staff to understand their requirements Use interviews, surveys etc. to collect necessary data Conduct situational and data analysis to identify and understand a problem or issue Present and explain findings to appropriate executives Provide advice or suggestions for improvement according to objectives Formulate plans to implement recommendations and overcome objections Arrange for or provide training to people affected by change Evaluate the situation periodically and make adjustments when needed Replenish knowledge of industry, products and field

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE We are seeking an experienced Release Train Engineer (RTE) to lead and orchestrate the continuous delivery and maintenance cycles across Client Commit- Wealth, and Enterprise banking systems. In this role, you will manage the Agile Release Train (ART), ensuring coordinated planning, execution, and smooth delivery of maintenance, enhancements, and regulatory updates for mission-critical banking platforms. Lead the Agile Release Train for multiple maintenance tracks across core wealth and enterprise banking (corporate onboarding, bulk payments, cash management). Facilitate PI (Program Increment) Planning, system demos, retrospectives, and ART syncs. Coordinate with product owners, architects, support, and infrastructure teams to align delivery with maintenance priorities, SLAs, and compliance timelines. Manage release calendars, production deployment readiness, and post-release monitoring. Identify and mitigate risks, manage dependencies, and resolve cross-team delivery impediments. Support the upkeep and modernization of legacy systems by driving continuous delivery of enhancements, patches, and fixes. Ensure quality assurance, change management, and rollback strategies are in place for all releases. Promote lean-agile practices, metrics-driven tracking, and relentless improvement across maintenance streams. Serve as the escalation point for incidents related to release planning or production support conflicts. SKILLS 15+ years of experience in enterprise IT, including 5+ years in Agile/SAFe environments and release management. Strong domain expertise in Wealth and Enterprise banking platforms, including core banking, digital channels, payment systems, and corporate banking tools. Proven experience managing large-scale system maintenance and release cycles across distributed teams. Excellent understanding of SDLC, CI/CD pipelines, production support, and system reliability practices. Skilled in managing PI planning, backlog refinement, and program boards using tools like Jira, Rally, or Azure DevOps. Strong collaboration and stakeholder management skills across business, development, QA, and support teams. Familiarity with Java/Spring systems, microservices, and integrations with CBS, CRM, and third-party fintech APIs. Knowledge of banking regulations (RBI, PCI-DSS, etc.) and change control processes. Nice to Have SAFe Release Train Engineer (RTE) or SAFe Program Consultant (SPC) certification. Experience with ITIL-based incident and problem management. Exposure to cloud migration or cloud-native platforms. Understanding of InfoSec and secure DevOps in regulated environments. We care and listen to each other, our clients, partners and the communities we serve We commit with determination and persistence to make things happen We collaborate within Temenos and across a wider partner ecosystem We challenge the status quo, try to look at things differently and drive change SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge Study leave: 2 weeks of paid leave each year for study or personal development

About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge. Primary country and city: India (IN) || Noida Req ID: 771931

Major and Critical all storage Incident Problem Management Change Management Patch & Release Management on Storage Infra Capacity Management for Storage/Backup Knowledge management (KEDB) High Level and Low-Level Design Document preparation capability as part of Solution Consultant / Technical Architect engagements for Storage/Backup setup Documentation and Reporting for Storage/Backup Effective handling of User/Technical Escalations Ensure Service Delivery as per agreed SLA and Availability Troubleshoot High Severity incidents, problem & provide proper RCA for all incidents Root cause analysis and Preventive maintenance Participate in Change management, assess Risk and Impact and implementation plan Take initiatives in learning, certifications & evaluating new Technology & Tools MIS customer report preparation on technology part Work & Drive OEM for the escalated tickets Driving Technical Knowledge Transfers & awareness session on best practices within team Supporting Organization operational Goals without penalties Supporting Organization on adhering to ISO process Adhere to all the policy and processes defined in client location Technical Operational Role: Maintain and Manage operation of GSDC and NDR and DR Storages System & Backup solution infrastructure Need to ensure to deliver services as per defined SLA and device availability

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. The candidate should possess technical skills with expertise in Unix, Windows, Networks, Firewalls, Routers, Encryption, and Source Code Review. They must be proficient in analyzing scripts and should have a solid understanding of Unix, Windows, and, ideally, some databases (Oracle and SQL Server). Experience or knowledge in Cloud Security and Cyber Security is required. Auditing skills are essential, including an understanding of the audit lifecycle, risk and control management, conducting design walkthroughs/fieldwork, and identifying and finalizing issues. The candidate should consistently demonstrate professional skepticism throughout the audit process. A minimum of 4 to 6 years of hands-on experience in auditing IT general controls is necessary. This should include a strong understanding of key OS platforms (e. g. , Windows, RedHat, Oracle) and testing related controls (e. g. , configurations). Familiarity with processes such as Change Management, Incident Management, Problem Management, and Performance Monitoring is expected. Experience in auditing IT application controls including application and infrastructure access and authentication, application logging and monitoring, application design and resiliency, architecture resiliency, data validation, system interface controls and data encryption. Strong soft skills are crucial, including being proactive, having the ability to learn quickly, and possessing excellent communication (both spoken and written) and email writing skills. Must have strong report writing skills. Desirable Qualifications: Experience in auditing the software development lifecycle. Knowledge of computer networks. Experience or strong knowledge of emerging technologies such as Blockchain, Artificial Intelligence, Machine Learning, and IoT.

Join our Team About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: - Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary. - Drive recovery processes improvement. - Offer your technical expertise to our domain support and automated operations team. - Aid our automation and analytics team with your detailed domain knowledge. - Construct and polish automated Service Delivery methodologies. - Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Troubleshooting skills. - Network Performance. - E2E Customer Experience. - Network Virtualization. - Problem management. - Telecom Domain. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - System Administration. - Data Security.

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions. This role involves designing, developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development , full stack development, scripting, AI integration and workflow automation. What you get to do in this role: You will architect, develop, and enhance ServiceNow solutions that power enterprise-wide self service and ITSM operations, leveraging cutting-edge AI, automation, and modern development practices. You will collaborate with product owners, engineers, and stakeholders to design scalable, high performance applications while integrating advanced AI/ML, RPA, and predictive intelligence capabilities. In this role, you will also guide technical decisions, optimize workflows, and drive innovation by aligning technology choices with business outcomes Partner with product owners to capture detailed requirements and design high-quality solutions for our users Contribute to building industry-leading solutions that enable enterprise-wide self-service capabilities Collaborate closely with developers, product managers, and quality engineers to deliver reliable software solutions Evaluate diverse technology options for performance, scalability, and cost, and guide the team toward the most effective choices To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 6+ years of combined experience in ServiceNow development and any object-oriented language. ServiceNow development expertise with a balanced focus on both frontend and backend components Advanced proficiency in JavaScript, Glide scripting, Business Rules, and UI policies Familiarity with ServiceNow products Virtual Agent, Now Assist and integration Hub. Solid background in data structures, algorithms, object-oriented design, design patterns, and performance/scalability optimization Practical experience with modern UI frameworks such as Angular, React Experience integrating Agentic AI for automated decision-making and workflow orchestration. In-depth understanding of ITIL processes, with specialization in Incident, Change, Request, and Problem Management Proven hands-on skills in REST/SOAP API integrations and working with external AI models. Exceptional analytical abilities to troubleshoot and optimize ITSM operations and workflows. Backend development experience using Python, Django, and REST API framework is an added advantage. ServiceNow Certified System Administrator/Application Developer (CSA/CAD), CIS-ITSM, and CTA certifications (preferred) Understanding of Azure OpenAI or similar AI frameworks. Hands-on experience with AI/ML models, RPA tools, and predictive intelligence solutions is an added advantage. FD21

Short department description: Allianz Technology A-IF02CDC department delivers a strategic IT Disaster Recovery Resiliency Orchestration Service to over 20 Allianz entities, covering hundreds of mission-critical applications. This service ensures operational continuity and business resilience through cutting-edge automation and orchestration technologies. We are looking for a seasoned Amelia Automation & AIOps Specialist with a strong background in AI-driven automation and orchestration , combined with solid experience in Disaster Recovery (DR) for enterprise IT environments. This role places a primary focus on designing and implementing automation solutions using Amelia , while leveraging your DR knowledge to ensure those workflows are operationally resilient, regulatory compliant, and recovery-ready. Youll be at the intersection of AI, infrastructure automation, and DR orchestrationbringing intelligence and efficiency to critical IT operations. Key Tasks: Design, develop, and maintain intelligent automation workflows using the Amelia AIOps platform, integrating conversational AI, cognitive agents, and adaptive process logic to streamline IT operations. Implement and optimize Amelia-driven orchestration solutions by leveraging Generative AI and agentic frameworks (e.g., Langchain, AutoGen, Semantic Kernel, LangGraph) to enable dynamic response and decision-making capabilities. Integrate Amelia automation with enterprise IT ecosystems, including ITSM tools (ServiceNow), observability platforms (Splunk, Dynatrace), cloud environments (AWS, Azure, GCP), and DevOps pipelines. Develop and maintain reusable automation components, APIs, and integrations (REST, GraphQL, Kafka) to ensure scalable and modular automation architectures. Utilize AI/ML models (built using frameworks like TensorFlow, PyTorch, Huggingface) to enhance anomaly detection, root cause analysis, and predictive automation within Amelia workflows. Build and manage infrastructure-as-code (IaC) and automation scripts using tools such as Ansible, Terraform, and scripting languages (Python, Bash, Java) to support orchestration and self-healing capabilities. Support the automation of Disaster Recovery (DR) workflows, ensuring failover/failback processes are effectively orchestrated and aligned with RTO/RPO requirements across infrastructure and application layers. Lead the onboarding of new applications and services to the DR resiliency automation platform, customizing automation paths to meet organizational recovery policies and compliance needs. Collaborate with DR, IT Ops, and Cloud teams to ensure all DR workflows are validated, tested, and audit-ready, with automation logs and dashboards built into the Amelia environment. Support incident and problem management processes of DRRO service Contribute to the evolution of automation and DR best practices, incorporating the latest advances in AIOps, Generative AI, and cloud-native tooling into operational standards. Qualification, education, work experience: Bacheloror Masterdegree in Computer Science, Business Information Systems, or related field, or equivalent practical experience. 7+ years of experience in AI, Automation, and AIOps, with expertise in enterprise automation and orchestration solutions. Extensive hands-on experience with Amelia AIOps , including workflow development, system integration, and automation of IT operations. Proficient in automation scripting (Python, Bash, PowerShell) and developing intelligent workflows for IT operations and disaster recovery. Strong understanding of disaster recovery principles , including RTO/RPO strategies, and experience automating recovery processes. Solid experience with cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and orchestration tools (Argo, Helm). Familiar with infrastructure technologies (VMware, networking, storage, backup/recovery, Commvault) and ITSM/ITOM platforms (e.g., ServiceNow, Splunk). Expertise in Generative AI frameworks (Langchain, AutoGen, Semantic Kernel) and AI/ML techniques using TensorFlow, PyTorch, and Huggingface. Skilled in using automation tools (Ansible, Puppet, Terraform) and API integrations (REST, GraphQL, Kafka). Strong interpersonal skills and ability to consult with both technical and non-technical stakeholders. Fluent in English; German is a plus. Relevant certifications in cloud platforms and AI/automation technologies are advantageous.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Asset Management Global Asset Management, the investment management business of the HSBC Group, serves HSBC s worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. Global Asset Management fulfills its purpose of connecting HSBC s clients with investment opportunities around the world through an international network of offices, delivering global capabilities with local market insight. We are currently seeking an experienced professional to join the AMIN Sales & Distribution team. The role is responsible for managing the distributor channel network (viz Banks, National Distributors and IFAs) to ensure high mind share for our products through innovative promotional schemes and deliver aggressive sales budgets. Key Responsibilities Managing an application portfolio or Digital portfolio along with associated projects. Provide Application support to HSBC Asset Management India along with implementing, maintaining and supporting digital assets. Lead and implement new digital transformation projects, support existing digital assets. Monitoring the roll-out of new software applications to ensure there are no problems. Liaising with third party vendors for implementation and support of digital assets. Maintain Application inventory and be adept in incident management, problem management & change management. Reviewing the health of software application functionality and suggesting improvements & interacting with third party vendors and internal clients to improve application performance and stability. Establishing the root causes of application errors, and escalating serious concerns to the Senior management Incident and quality dashboard reporting. Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources and risks in order to accommodate the needs of each user/customer Build networks with key stakeholders, creating an ability to resolved incidents at pace with minimum conflict Active involvement in performing BCP and DR drills as a part of business continuity. Documenting processes and monitoring application performance metrics Maintains basic Application security standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Adhering to internal application governance standards. Requirements 8 to 10 years of experience in Application development and support, proficient in implementing, maintaining and supporting digital assets, preferably in a Mutual Fund Industry/BFSI. Qualification: A Bachelors Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar degrees such as B.Sc. Computer Science or any graduates with Specialization dealing with digital assets/ digital systems Location : Role is based out of Mumbai Useful Link Link to Careers Site: Click HERE

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: - Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary. - Drive recovery processes improvement. - Offer your technical expertise to our domain support and automated operations team. - Aid our automation and analytics team with your detailed domain knowledge. - Construct and polish automated Service Delivery methodologies. - Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Troubleshooting skills. - Network Performance. - E2E Customer Experience. - Network Virtualization. - Problem management. - Telecom Domain. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - System Administration. - Data Security.