Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Primary Skills Design, develop, and implement solutions on the ServiceNow platform based on business requirements. Customize ServiceNow applications and facilitate the rollout of new modules and enhancements. Develop and maintain workflows, business rules, UI policies, client scripts, and server-side scripts. Integrate ServiceNow with external systems using REST, SOAP, and other APIs. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Troubleshoot and resolve issues related to ServiceNow applications and integrations. Maintain system security and user access controls in accordance with organizational policies. Perform regular system upgrades and patches, ensuring minimal disruption to services. Create and maintain technical documentation for configurations, customizations, and procedures. Participate in Agile development processes including sprint planning, reviews, and retrospectives. Secondary Skills Assist in the evaluation and implementation of new ServiceNow modules and features. Provide technical support and guidance to end-users and internal teams. Collaborate with IT and business units to identify areas for process improvement and automation. Participate in ServiceNow governance and compliance activities, including audits and documentation reviews. Support the development and maintenance of dashboards and reports for performance monitoring. Contribute to the creation of knowledge base articles and user guides. Stay updated with the latest ServiceNow releases, features, and best practices. Work with QA teams to ensure thorough testing and validation of new functionalities. Participate in training sessions and workshops to promote platform adoption and user proficiency. Help maintain data integrity and consistency across ServiceNow modules.
Capgemini
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